Thunderbird asks me to re-enter Hotmail password each time I open it.

Starting yesterday, after the most recent update, every time I open/start Thunderbird the Microsoft password request box opens. I have several Hotmail accounts. I enter… (read more)

Starting yesterday, after the most recent update, every time I open/start Thunderbird the Microsoft password request box opens. I have several Hotmail accounts. I enter the correct password for each Hotmail account. If I close Thunderbird and open it, then it asks me again for the password on each account. It isn’t saving my passwords… I know the passwords work. If I go to Hotmail/Outlook.com then I can enter the same password and get to my inbox. I have version 115.2.3 (64-bit). System information: Windows 11 Home Edition, HP Pavilion DeskTop TP01

Asked by Ron 19 hours ago

Last reply by Wayne Mery 6 hours ago

Updated to Supernova 115.2.3. (64-bit). Calendar is empty/no data

Updated Mac to Supernova 115.2.3 (64-bit). Calendar appears empty -- no data. Searched for solutions to no avail. Added screenshot of [ Troubleshooting Information >… (read more)

Updated Mac to Supernova 115.2.3 (64-bit). Calendar appears empty -- no data. Searched for solutions to no avail.

Added screenshot of [ Troubleshooting Information > Profile Folder > calendar-data ] below.

Please help.

Asked by abogner 12 hours ago

Last reply by Wayne Mery 6 hours ago

Help! Thunderbird is treating this like a brand new install

Somehow, Thunderbird updated to a new version. I didn't download or install a new version. I just closed and reopened it and it updated. When I tried to roll back to the … (read more)

Somehow, Thunderbird updated to a new version. I didn't download or install a new version. I just closed and reopened it and it updated. When I tried to roll back to the new version, I lost all of my emails and addresses! I literally had tons of business emails and contacts and now they are gone. Thunderbird is treating this like a brand new install and I am having to set up all of my accounts all over again! Is there some way to get all of my stuff back? Or has the new install/rollback somehow written over all of my previous data?

Asked by doncapps 10 hours ago

Last reply by Wayne Mery 6 hours ago

Random scrolling!

Hello Since the latest update, I find that deleting an email or moving an email to another folder can cause the screen to scroll down about 40 emails. This is random - … (read more)

Hello

Since the latest update, I find that deleting an email or moving an email to another folder can cause the screen to scroll down about 40 emails.

This is random - about 50% of the time.

Would anyone else be experiencing this or have any ideas for solving? It's not the end of the world but it is irritating!

Thanks! Elaine

Asked by layna1491 18 hours ago

Last reply by Wayne Mery 6 hours ago

115.2.3

I use a Macbook Pro and my email is from POP1and1. There is no download remote option Emails arrive with missing data - text and links are missing, making the email mean… (read more)

I use a Macbook Pro and my email is from POP1and1. There is no download remote option Emails arrive with missing data - text and links are missing, making the email meaningless. Emails arrive without link items

I have tried to install a previous version (which was perfect) but your system insists on giving me the latest version - a typical Google trick!

Not a situation I can live with. After 20 years I need another provider!

Asked by robert.bent 14 hours ago

Last reply by Wayne Mery 6 hours ago

Update changed IMAP to POP, using Earthlink

After the update to Thunderbird 115.2.3, Thunderbird downloaded and deleted messages I had left on the server. I use Earthlink as my email server. I should have realize… (read more)

After the update to Thunderbird 115.2.3, Thunderbird downloaded and deleted messages I had left on the server. I use Earthlink as my email server. I should have realized what happened when I suddenly had over 2500 sets of duplicate emails.

It appears that my Thunderbird is now set up for POP, although it had been IMAP for years. This is the second (or third) time his has happened in the last 6 months.

Three questions: 1) Can I change back to IMAP from POP without losing more 2) Is there a way to restore any of these emails to the server? 3) How can I prevent this in the future; once I update and restart, it is too late to prevent something like this as the damage is done.

Thank you.

Asked by msprinker 9 hours ago

Last reply by Wayne Mery 7 hours ago

Firefox crashes Android system and System UI processes after every image download

Firefox crashes Android system and System UI processes after every image download. It happens after every image download finishes. Firefox version in screenshots. … (read more)

Firefox crashes Android system and System UI processes after every image download.

It happens after every image download finishes.

Firefox version in screenshots.

Asked by ssssaaaa 23 hours ago

Last reply by Paul 7 hours ago

Secure Connection Failed Error code: SSL_ERROR_PROTOCOL_VERSION_ALERT

I tried to connect to a website and I received the message in the subject. I have been connecting to that web site for months on Firefox with no trouble. I connected wi… (read more)

I tried to connect to a website and I received the message in the subject. I have been connecting to that web site for months on Firefox with no trouble. I connected without problems using Firefox just yesterday. After the Firefox problem, I connected without problems to the same web address using Microsoft Edge. I don't understand why Firefox suddenly has this problem.

Asked by Altair 3750 15 hours ago

Last reply by Paul 7 hours ago

Taskbar will not show when moving mouse to bottom of screen

When Firefox is in fullscreen mode and Windows taskbar is set to autohide the taskbar cannot be accessed unless I press the windows key to bring up the entire start menu.… (read more)

When Firefox is in fullscreen mode and Windows taskbar is set to autohide the taskbar cannot be accessed unless I press the windows key to bring up the entire start menu. Once the start menu has been accessed and the same window is in focus, it works as intended by moving the mouse to the bottom of the screen. Switching windows breaks the function again.

Asked by theDEXmonster 3 weeks ago

Last reply by vic 7 hours ago

Windows 10 taskbar does not display when Firefox window is maximized but not full screen

For Windows version 10.0.19045 Build 19045 If using Firefox Version 113.0.1 (64-bit) in Windows 10 and in the following state: Firefox is open and window is maximized.… (read more)

For Windows version 10.0.19045 Build 19045 If using Firefox Version 113.0.1 (64-bit) in Windows 10 and in the following state:

 Firefox is open and window is maximized.
 Firefox Full Screen is toggled OFF.
 Windows taskbar setting "Automatically hide the taskbar in desktop mode" is toggled ON.

Then the Windows taskbar will not display when the cursor is place at the bottom of the monitor screen. If the Windows taskbar setting "Automatically hide the taskbar in desktop mode" is toggled OFF. Then the Windows taskbar will also not display. Changing the ON/OFF state of any other Windows taskbar display setting in any combination does not fix the failure.

Asked by dsand011 4 months ago

Last reply by vic 7 hours ago

Firefox does not allow the display of the Windows Taskbar

When Firefox is launched to maximized, the Windows Taskbar does not display when the Taskbar is set to Hide. Firefox takes over the entire screen. When I use two monitors… (read more)

When Firefox is launched to maximized, the Windows Taskbar does not display when the Taskbar is set to Hide. Firefox takes over the entire screen. When I use two monitors and Firefox is on the second monitor it the toolbar is visible.

How can I stop this from occurring?

Asked by johnbeuke 1 week ago

Last reply by vic 8 hours ago

[edited] @gmail.com Account need help

Hi there, my name is Damjan J, and I take care and manage my 80yo mother account registered to [edited] @gmail.com email address. Namely I noticed that FF latest version… (read more)

Hi there, my name is Damjan J, and I take care and manage my 80yo mother account registered to [edited] @gmail.com email address.

Namely I noticed that FF latest version fails to remember passwords and logins although this option is ENABLED.

We need this matter fixed ASAP for I can't physically be at the spot all the time entering numerous usernames and passcodes.

Thank you

Please reply to [removed email from public support forum] +[removed phone# from public support forum] BR damjan, belgrade, serbia, europe

Asked by | D Josipović | 1 day ago

Last reply by Terry 11 hours ago

Thunderbird 115: combine menu and "unified" toolbar?

[Thunderbird 115 on Ubuntu 20.04, KDE/Plasma 5.18] In my previous version of Thunderbird (possibly 70+?) I had a menu bar (with "File", "Edit", etc) that also included s… (read more)

[Thunderbird 115 on Ubuntu 20.04, KDE/Plasma 5.18]

In my previous version of Thunderbird (possibly 70+?) I had a menu bar (with "File", "Edit", etc) that also included some icons with functions such as "write", "search", and similar, that I used frequently. To be honest I don't remember if this could be achieved simply by "Customize..." or with some add-on.

Now in TB 115 there's a separate menu bar and a "unified" toolbar where those icons have been moved. Is there any way to move those icons & functions back to the menu bar, and remove the unified toolbar? Or vice versa: move the menu in the unified toolbar. It's a pity with the waste of vertical space.

I know that the unified toolbar has a sort of menu ("hamburger menu", the three horizontal bars, on the right), but this menu is not as convenient as the menu bar, which for example has an "Edit" menu, which I don't find in the "hamburger menu".

Cheers!

Asked by pglpm 2 days ago

Last reply by Wayne Mery 12 hours ago

Upgrade to Thunderbird v115 has lost me access to emails/folders/contacts

After the automatic upgrade to 115.2.2, I have lost access to all my folders, emails and calendar entries. But I can still see my addresses by using Tools/Address Book, … (read more)

After the automatic upgrade to 115.2.2, I have lost access to all my folders, emails and calendar entries. But I can still see my addresses by using Tools/Address Book, and my filters by using Tools/Message Filters.

When I started Thunderbird for the first time on 115.2.2 I got to the usual message page which had all the tabs of the "open" emails I had when I last closed Thunderbird. But there was no sign of my folders and I couldn't get to any other messages (See first screenshot). I also had a second occurrence of Thunderbird running (I could have hit the icon a second time) that didn't show the tabs I had on the first screen. (No screen shot)

On a previous post here https://support.mozilla.org/en-US/questions/1424153 it was suggested that I try Troubleshoot mode. That made no difference and at that time I had no folders showing, and just two tabs. I suspect after that I deleted the tabs.

Now I get a completely blank page in what is usually the message/folder area. Also the button for the address book above the message pane has now gone disappeared (Second screen shot), and I can find no way of accessing my previous (10years+ of messages).

It looks to me as if something is wrong in the profile.

Where do I go from here?

Asked by mara1618 1 day ago

Last reply by Wayne Mery 12 hours ago

Pop up messages from Firefox for expired McAfee. via b.hammerhewer.top

I don't use McAfee. I recently downloaded Adobe Reader and it appears it comes with. How do I get rid of these constant pop up messages that appear to come from "Mozilla … (read more)

I don't use McAfee. I recently downloaded Adobe Reader and it appears it comes with. How do I get rid of these constant pop up messages that appear to come from "Mozilla Firefox"?

Asked by phrowt 19 hours ago

Last reply by cor-el 13 hours ago

unable to remove check mark in use of primary password

hi As title,it's unable to remove check mark in use of primary password. and not able to disable the primary password. could you please help it out? thanks. … (read more)

hi

As title,it's unable to remove check mark in use of primary password. and not able to disable the primary password. could you please help it out? thanks.

Asked by toby 2 days ago

Last reply by cor-el 13 hours ago

problem with account login and access across devices

I was using firefox sync across multiple devices, but at some point in the past few months, i got locked out on one device due to too many wrong tries (i THINK. somethin… (read more)

I was using firefox sync across multiple devices, but at some point in the past few months, i got locked out on one device due to too many wrong tries (i THINK. something went wrong anyway), and now, i am logged on on only 1 computer, and none of my passwords (even the one currently saved in my password manager, 1password) work when trying to log into other devices. using the QR scan from firefox/pair page on my ph doesn't work either. so, now i'm afraid of getting logged out from my main computer and then losing access to years worth of bookmarks & folders & plug-ins etc. unfortunately, when i went to try & add a back up email for my account, it was too late...it kept asking me to log in to do so, and my password isn't recognized anymore (or i maybe inadvertently changed w/ a typo inserted?). i was thinking about just trying to download all my bookmarks, deleting my current account, and creating a new one...but then i need the log in to delete the account. i want to keep the same email for the user name, since it's my main email.

i am at a loss as to how i can get around this impasse.

Asked by francis.land.and.liberty 14 hours ago

Last reply by Dropa 13 hours ago

Delete Bing completely and forever

HELP!! Every time I open Firefox Bing comes up. How can I get rid of Bing completely and forever? I hate it ! I don't want it! I've tried going through add-ons, I… (read more)

HELP!!

Every time I open Firefox Bing comes up. How can I get rid of Bing completely and forever? I hate it ! I don't want it!

I've tried going through add-ons, I've tried deleting all of the Bing files that I can find.

HELP!!

PLEASE!!!

Asked by Hofer Family 14 hours ago

Last reply by Dropa 14 hours ago

Restore a Previous Session That Has Vanished

How do I get back a previous session of Firefox (windows)? Firefox froze up. I restarted my computer. Now my session in Firefox doesn't show up at all in 'History'. Isn't… (read more)

How do I get back a previous session of Firefox (windows)? Firefox froze up. I restarted my computer. Now my session in Firefox doesn't show up at all in 'History'. Isn't there a way to recover a previous session?? I've never had this issue before and had a lot of important tabs in that session that would take many hours to try and find in my complete history from all links.....

Asked by tatterand 1 day ago

Last reply by cor-el 14 hours ago

My incoming emails have been blocked after updating

Ever since the new Thunderbird program was automatically installed I am not receiving emails? This is critical for me . Can you fix this problem? If not can you cancel… (read more)

Ever since the new Thunderbird program was automatically installed I am not receiving emails? This is critical for me . Can you fix this problem? If not can you cancel this new program for me and reinstall the old Thunderbird program? I contribute $10 aeach month to Thunderbird because the older program worked so well for me. If you can't fix my problem I will have to find another provider and cancel my monthly contribution. Joe Moran

Asked by bearmouth 20 hours ago

Last reply by Wayne Mery 14 hours ago