All Products Support Forum

Firefox issued another update today, to 62.0, but this additional new update still did not fix Netflix bug: Error Code: F7121-1331-P7 Is anyone in this forum able to escalate the bug report to address this problem with Netflix?

we all need the full steps of how to transfer an old profile into a new profile so that we have two profiles

two profiles:

1. the current default one

2. and the old profile that has been transferred into the new profile

only comment with the steps very very clearly

---

old profile is firefox dev edition if that matters

good steps would have already included info on if that mattered or not anyway

old version:

could you please list the steps that are needed to create a new profile, and what folder in win10 would that profile be in?

a new profile in addition to the current one

for win10

i'd like to transfer/move a profile i had into the 'new profile' created

need the steps please

I have trouble accessing some websites where is CloudFlare protection. It keeps repeating and repeating check of browser and it never ends. Example of website which don't work: https://ddlcmods.fun/ . My computer was completely reinstalled week ago to Windows 10 and Firefox is fresh too so there can't be problems with them. I was googling it and found that can be problem with time zones which I tried to change and no luck. Also something with DNS where I don't try because I'm afraid of doing something wrong. And I tried same website with Windows edge, there was no problem, it successfully passed check. I hope for fast response. Here is screenshot of problem below.

Firefox was hanging up. I got frustrated and I ended the session using task manager. On restart my windows came back, but the tabs were missing the page information. I ended the firefox session again, and did a restart of windows for good measure, hoping to get everything restored.

Then, when windows restarted, I restarted firefox, and I was presented two options - SAFE MODE, or REFRESH. I did SAFE MODE. Things looked ok, so I ended that session, and tried restarting again, hoping to restart normally, without SAFE MODE on. I got the same two options again - SAFE MODE or REFRESH. So, I thought REFRESH would get me back to my prior session. Nope. That reloaded a bunch of things, like bookmarks, etc. and gave me a new session.

So, I looked under the three line menu. No ability to RESTORE PREVIOUS SESSION!

I also looked in my profile as found in ABOUT:SUPPORT - PROFILE FOLDER, and in my SESSIONSTORE-BACKUPS folder in my profile folder my RECOVERY.baklz4, and my RECOVERY.jsonlz4 have todays date as DATE MODIFIED, but only are 33kb each - way to small for the hundreds of tabs I had open in multiple windows - I believe.

So, do I have any other recovery session folders available that I might be able to use?

I just installed 3 Add-ons Free Memory, Free Memory Button and Ramback but, apart from them showing on the Add-ons Manager, I can't find them let alone open them.................Does anyone know where they could be or what happened? Thanks in Advance

After my computer lost power due to a selective power failure (we are not currently sure whether it was a blown fuse or something else), we Rebooted the computer after connecting the power cable to an outlet that works. Currently power is still of at both the original outlet, and several other outlets in the area, as well as a selective area downstairs.

Upon booting up Firefox (I have it set so that it will reopen any tabs I was viewing upon shutdown or restart or crash) I noticed that it was taking longer to load than usual (even accounting for the large number of tabs I constantly have open), and then after it had loaded that I could not access any of that tabs. I can click on them, and they will be highlighted if moused over, but the only thing that shows is a white screen for the actual site. I have included a picture of this. I have come to the conclusion that this is a Firefox error, given I was able to restart and recover all of my Google Chrome Tabs.

In addition to the Tabs not loading, Tabs to the left and right of the Tabs currently viewable are not accessible, and seem to almost not exist, if not for the lack of scroll arrows. In addition, scrolling left and/or right produces no response.

Normally I would grab the crash file and reopen the tabs from that, but I don't know whether I currently can, and current Firefox issues noted below make me leery of trying.

Upon noting that I could, I attempted to open a second Firefox session, and succeeded. However, in this session some of the same issues are occurring, mainly that I cannot search anything through the html bar, including opening websites by name (i.e. google.com produces but a blank white screen and no reaction), and there is no new tabs screen when I open a new tab (as I have set up in my settings to be the case). However, I can, for some reason, access sites from my bookmarks. The only way I was able to send this report is that Firefox automatically opened to a homepage when I opened the new session.

Needless to say, I'm rather concerned. I love Firefox as a browser, and not being able to use it is both concerning and frustrating. I hope to hear from you soon to resolve the matter.

Many Thanks.

P.S. If it at all helps (please disregard if it doesn't) the symbol that looks like a multi-forked branch on the modem is dark. I unfortunately do not know what that means.

Have enabled push notifications for my website www.tuckerhockey.com, however it's not recording my choice in the browser. When I switch pages, the pop up keeps coming up, again not saving my preferences. I get the confirmation pop up indicating I've accepted notifications however it's not saved. I am not browsing privately, I keep my cookies, preferences have all been enabled. I am using the newest version of Firefox on my Windows 10 PC.

Just this. Thanks in advance. Here's this add-on's description: "Automatically resumes YouTube videos from where you played them last. Without this extension, for example, when you click through YouTube videos, back and forth, they always start from the beginning. No more. With this extension, previously seen videos will resume from where you left them at. Even if you restart your browser." I have: Author Appteligent LTD Version 1.2.3 Last Updated December 10, 2019

Greetings,

Today, I went to access my Bookmarks, & found them "Empty", other wise "Missing"!

I found the "How to recover missing Bookmarks" topics, & that did bring back,what I consider to be My "Permanent Books", bu the section called "Other Bookmarks" will not come back, no matter how many times I go through the "Restore Bookmarks".

I Absolutely need that section to be restored, for I had many files in that section that I updated daily, that I planned to move to the "Bookmarks Section".

How can I get get this section restored?

I never trust, download or install anything related to Russia or China, I don't want those spies get control of my PC. After many years of using FF, I just found something that shocked me: Baidu Search Update Extension What's this installed with FF installation? Note: I never run Firefox.setup.exe but just extract it using winrar, from "core\browser" remove "features" folder completely then install it. Where can I remove it from install source? Anything related to those Chinese search engines?

After installing v65, when I go to the addons menu, no items are showing. Evidence exist they are there 1/ I have addons working quite well with this version, I tried a new theme which after a few re-starts, eventually took hold 2/ when I do open add ons menu, there is evidence that there is a list there, but they are only place holders. My mouse shows a blue line around the entire field, but absolutely nothing inside... like a white out. So I can't uninstall themes, even though I have installed a trial one... nothing at all appears. HELP!

I'm running into a frequent problem. After using firefox for an amount of time, my bookmarks and history become "frozen".

The bookmark become kind of "read-only", I can't add, remove, or move any bookmarks at all.

As for history, pressing Ctrl-H still shows the links I visited, but all sites I visited after firefox "freezing" disappears once I restart the browser. All visited links don't change color to deep blue either.

As a result, I need to restart Firefox frequently. What is going on?

Athabasca University forces its student to use this browser. So I have no choice.... This is the error message I get when I try to install the Windows 10 version on September 21st, 2016 : C:\Users\my name\AppData\Local\Temp\INH268~1\EnigmaEncode.exe

Please help! Thank you.

I'm having serious performance issues with Firefox. I have reset Firefox to try and address it and that didn’t help.

Pages take forever to load and the task manager indicates 50 – 75% utilization while FF struggles to load pages. This CPU action continues as long as the browser is running. The “Plugin Container for FF” in addition to “FF” itself is sucking up a lot of resources. If I kill the Plugin Container process, FF reports that Adobe Flash Plugin has crashed and certain pages load that wouldn’t load up to this point. There’s obviously something wrong in the flash. The task manager still shows a 50% CPU usage and the page loads crawl.

If I continue to kill the Plugin Container process, I can coax pages to load.

I'm running Adobe Flash version 25.0.0.171.

The plugins I'm using are:

OpenH264 Video Codec provided by Cisco Systems, Inc. File: 1.6 Path: C:\Users\Elaine\AppData\Roaming\Mozilla\Firefox\Profiles\s553bxtb.default-1494947582755\gmp-gmpopenh264\1.6 Version: 1.6 State: Enabled

Primetime Content Decryption Module provided by Adobe Systems, Incorporated File: 17 Path: C:\Users\Elaine\AppData\Roaming\Mozilla\Firefox\Profiles\s553bxtb.default-1494947582755\gmp-eme-adobe\17 Version: 17 State: Enabled Play back protected web video. MIME Type Description Suffixes

Widevine Content Decryption Module provided by Google Inc. File: 1.4.8.903 Path: C:\Users\Elaine\AppData\Roaming\Mozilla\Firefox\Profiles\s553bxtb.default-1494947582755\gmp-widevinecdm\1.4.8.903 Version: 1.4.8.903 State: Enabled Play back protected web video. MIME Type Description Suffixes

Shockwave Flash File: NPSWF64_25_0_0_171.dll Path: C:\WINDOWS\system32\Macromed\Flash\NPSWF64_25_0_0_171.dll Version: 25.0.0.171 State: Enabled Shockwave Flash 25.0 r0

I'm running Firefox 53.0.2 64bit on Window 10, Lenovo Laptop.

This problem just started recently.