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Videos will play the audio content but no video in both Facebook and Youtube

Since the last update videos will no longer play correctly. The video starts and I can hear the audio but I see no video. The content is there. If I hover over the playin… (read more)

Since the last update videos will no longer play correctly. The video starts and I can hear the audio but I see no video. The content is there. If I hover over the playing time bar at the bottom of the video I can see stills of what would be that part of the video but no video as it plays. Same thing happens in You tube.

Asked by karenap54 4 days ago

Last reply by cor-el 4 days ago

Ctrl+R

I'm uploading changed webpages to the internet on a daily basis, using Firefox. I'm Using Firefox version 100.0 now and I have discoverd a problem with version 100.0 . Fr… (read more)

I'm uploading changed webpages to the internet on a daily basis, using Firefox. I'm Using Firefox version 100.0 now and I have discoverd a problem with version 100.0 . From Firefox version 99.01 and downwards, this problem never existed before. The refresh button in Firefox 100.0 ( Ctrl+R ) no longer works good anymore! Sometimes it works good, the other time it's not working correct anymore, you will not see the latest uploaded webpage on the internet. The only solution to this problem is bij closing Firefox and restarting it. Only then you will see the latest uploaded webpage on the internet. Please have a serious look at this annoying problem in version 100.0. This problem can only be discoverd by people who are uploading new webpages to the internet, not bij the regular internet-users/visitors.

Asked by webmaster101 1 week ago

Last reply by cor-el 1 day ago

Firefox Bookmarks Every Page I Visit

Firefox (10.0002 64-bit) is bookmarking every single page I visit, making the bookmarking function useless to me. I just noticed this problem recently. Someone posted a … (read more)

Firefox (10.0002 64-bit) is bookmarking every single page I visit, making the bookmarking function useless to me. I just noticed this problem recently. Someone posted a similar question in 2016:

https://support.mozilla.org/en-US/questions/1077320

He seemed to think the problem was related to an app -- but someone else posted to that question and they did not have any new apps. Nor do I. I haven't knowingly installed any apps to Firefox in the last year.

Can someone please tell me how to stop the bookmarking function from booking pages automatically without my input?

Thanks.

Asked by b98765 2 hours ago

Last reply by Dropa 1 hour ago

Deleting all of todays history instead of one entry

This has happened to me a number of times now. I think I am deleting the last entry in today's history but instead, I accidentally delete the whole today folder in histo… (read more)

This has happened to me a number of times now. I think I am deleting the last entry in today's history but instead, I accidentally delete the whole today folder in history. Last night, I did a lot of research and was counting on reviewing some of the pages in the today history (after midnight). Now, I will never be able to even know where to start. How hard would it be for Firefox to add a step requiring the user to answer Y/N to are you sure you want to delete all of today's history? Also, after all these years, one would think it would be easy to restore accidentally erased history, but after looking for hours, I can't find a viable solution at all. If only I could import the SQLite file into Excel, Word or some common program. I'm not a power user by any means, I just want my history back.

Asked by denloe573 6 hours ago

Last reply by cor-el 3 hours ago

Picture-in-Picture no longer working with BBC iPlayer

I no longer have the option to watch BBC iPlayer as a picture in picture. The toggle switch has disappeared. I've tried hovering over various places on screen, but noth… (read more)

I no longer have the option to watch BBC iPlayer as a picture in picture. The toggle switch has disappeared. I've tried hovering over various places on screen, but nothing appears. I've also tried right clicking to check it's not 'hidden', but it appears to have gone altogether.

I've checked and I have a least version 75 of Firefox (that BBC say I should have) and that the box is ticked in the browsing settings to enable P-in-P. Other streaming apps work (eg Discovery+ and YouTube etc).

Not sure is this is a Firefox issue or BBC iPlayer issue.

Asked by suehogben 6 hours ago

Last reply by cor-el 5 hours ago

Firefox does not display Facebook feed

There are a number of old threads regarding this and having worked through them it is still unresolved. 1) I have cleared cache/cookies 2) I have disabled all extensions … (read more)

There are a number of old threads regarding this and having worked through them it is still unresolved. 1) I have cleared cache/cookies 2) I have disabled all extensions 3) I have turned off tracking 4) I have tried in safe mode - still the same.

This is not just on one website - it is on ALL that have Facebook feeds. It is NOT just on my laptop - I have asked others to try - they have the same result - blank page. ...so please don't suggest re-installing Firefox!!

An example is: https://dragonsdensoftplay.co.uk/News-Events/news-events.html

The feed works ok in other browsers.

Thank you

Asked by gprit1 6 hours ago

Last reply by cor-el 5 hours ago

Where do I find the Instructions for Snip & Sketch Snip?

I would like to remove some of the border on a 'clip' that I saved from the Internet. So I downloaded Snip & Sketch Snip, and now there is the 'SSS' button on my des… (read more)

I would like to remove some of the border on a 'clip' that I saved from the Internet. So I downloaded Snip & Sketch Snip, and now there is the 'SSS' button on my desk top. Now all I need are some instructions that tells me how to use it! Where are they hidden?

Asked by warp4dennis 10 hours ago

Last reply by Dropa 10 hours ago

Word and some jpg attachmets not opening. AOL says it is a browser problem. Have cleared cache (previous advice) still got problem. This a new problem last month. Help please

Clearing the cache and opening in troubleshoot mode did not help, hence repeated question. All attachments open in Edge and Chrome but I like Firefox so very like to fix … (read more)

Clearing the cache and opening in troubleshoot mode did not help, hence repeated question. All attachments open in Edge and Chrome but I like Firefox so very like to fix the problem. Many thanks for help on this

Asked by DavidWalker 10 hours ago

Last reply by cor-el 6 hours ago

Problem Downloading My MP4 Files

Hello, Why does Firefox convert my mp4 files to 3gpp files when I download them from my personal Flickr account?? Chrome does not - they download perfectly when I downloa… (read more)

Hello, Why does Firefox convert my mp4 files to 3gpp files when I download them from my personal Flickr account?? Chrome does not - they download perfectly when I download videos from my Flickr account using Chrome - so why can't I download them as mp4 files in Firefox???

Thank you for your assistance in solving this issue

Asked by vjgarden 11 hours ago

Last reply by Dropa 1 hour ago

Firefox Ethics

Firefox gathering personal information without consent. I have used Firefox for many years without an account. Yesterday I gave in and made the mistake of entering my em… (read more)

Firefox gathering personal information without consent.

I have used Firefox for many years without an account. Yesterday I gave in and made the mistake of entering my email address into Firefox so that I could save pocket articles, as I know of no other way of saving them. That's all I gave, yet within minutes Firefox had captured my private phone number, date of birth, age, name, and details of my windows account.

I was really angry at the presumtion that Firefox felt entitled to do that. If this were acceptable it would mean for every instance of sending an email an organisation or person believes you have given them the right to delve into your personal details, which clearly cannot be right.

Please advise if this is true, does Firefox without consent harvest private information, while claiming to have a core value of being protective and ethical about personal information.

Kyle

Asked by Absorb.Everything.01 11 hours ago

Last reply by James 47 minutes ago

Silent Auto Update for Firefox ESR

Hi All- I am in charge of deploying Firefox ESR to my company and trying to get it to silently auto update on it's on with user interaction. We have policies in place (GP… (read more)

Hi All- I am in charge of deploying Firefox ESR to my company and trying to get it to silently auto update on it's on with user interaction. We have policies in place (GPO) that prevent it at this point. I need some guidance on whether I should use just GPOs to manage this or should I go the route of the .cfg file? If someone has a step by step on how to best achieve this I would appreciate it. I am currently using the .msi installer.

Here is settings in an old .cfg file that I am testing with:

lockPref("app.update.mode", 1); lockPref("app.update.service.enabled", true); lockPref("extensions.update.enabled", false); lockPref("extensions.update.autoUpdateEnabled", false);

// Set default homepage - users can change // Requires a complex preference defaultPref("browser.startup.homepage","data:text/plain,browser.startup.homepage=http://workday");

// Don't ask to install the Flash plugin lockPref("plugins.notifyMissingFlash", false);

// Disable Search Engine automatic updates lockPref("browser.search.update", false);

//Disable telemetry lockPref("toolkit.telemetry.prompted", 2); lockPref("toolkit.telemetry.rejected", true); lockPref("toolkit.telemetry.enabled", false);

// Disable health reporter lockPref("datareporting.healthreport.service.enabled", false); lockPref("datareporting.healthreport.logging.consoleEnabled", false); lockPref("datareporting.healthreport.uploadEnabled", false);

// Disable all data upload (Telemetry and FHR) lockPref("datareporting.policy.dataSubmissionEnabled", false);

// Disable crash reporter lockPref("toolkit.crashreporter.enabled", false); Components.classes["@mozilla.org/toolkit/crash-reporter;1"].getService(Components.interfaces.nsICrashReporter).submitReports = false;

// Don't show WhatsNew on first run after every update pref("browser.startup.homepage_override.mstone","ignore");

// Don't show 'know your rights' on first run pref("browser.rights.3.shown", true);

Asked by rstidham1972 12 hours ago

Last reply by cor-el 11 hours ago

Firefox appears to be blocking Youtube

Trying to access youtube shows the following message: Secure Connection Failed An error occurred during a connection to www.youtube.com. SSL received a malformed Server … (read more)

Trying to access youtube shows the following message:


Secure Connection Failed

An error occurred during a connection to www.youtube.com. SSL received a malformed Server Hello handshake message.

Error code: SSL_ERROR_RX_MALFORMED_SERVER_HELLO

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem.

Learn more…

Asked by kengokurimoto 13 hours ago

Last reply by cor-el 11 hours ago

Prinitng Error

Unable to print through firefox. Not even to a pdf file. the printing dialogue box doesnt load itself. Just circling around since lsat two versions. Stuck at a thing...Pl… (read more)

Unable to print through firefox. Not even to a pdf file. the printing dialogue box doesnt load itself. Just circling around since lsat two versions. Stuck at a thing...Pls fix. Attached screenshot.

Asked by Prerak 15 hours ago

Last reply by Dropa 1 hour ago

How to disable firefox update permanently for all domain users.

Dears, I have a problem with auto update Firefox. we have a system is working only with earlier version of Firefox (because of JAVA). all the PC connected to join domain.… (read more)

Dears,

I have a problem with auto update Firefox. we have a system is working only with earlier version of Firefox (because of JAVA). all the PC connected to join domain. when I disable auto update, this will work only for administrator user (local) or that user (domain user) that I do it for it. If new user open his profile from that PC. Firefox automatically update the version to newest. and from all the profiles updates happens. even administrator.

domain users not allow to install and remove any software but with updates will work fine to them. so we want to disable update permanently to all users and new users when open that PC Thanks for support.

Asked by Rawa 16 hours ago

Last reply by cor-el 11 hours ago

Firefox can't Be uninstalled

Trying to open Firefox in Windows 10 is suddenly only showing a completely white screen (no title bar, closing X, etc) and can only be closed by right clicking on the sta… (read more)

Trying to open Firefox in Windows 10 is suddenly only showing a completely white screen (no title bar, closing X, etc) and can only be closed by right clicking on the start bar icon and selecting "Close Program"

Have tried everything to fix the problem so decided that I would have to use the Control Panel and completely remove/uninstall the program and then re-download and install new (was able to save the bookmarks in html format from the "c" drive.

When selecting the Uninstall option in the Control Panel, rather than uninstalling as with any other program, a dialogue box appears offering to repair/reinstall the program, but on clicking the accept option another dialogue box appears stating that Firefox must be closed first --- but it is closed and also proved to be closed through the Task Manager section.

The Firefox version is 100.0.2

How can I completely uninstall Firefox when no option will allow this to happen. I have even tried via the "CMD" command.

Any assistance will be greatly appreciated as I have been working on t his problem for three days without any success.

Asked by car201 22 hours ago

Last reply by Dropa 12 hours ago