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I am trying to activate the new free VPN feature, however your steps are not matching what's on my screen.

The first step from your [Set up VPN] article says:

"Look for the VPN setup prompt in the top-right corner of your Firefox toolbar.

   Click Next to begin the setup process. "

Yet I am not receiving this prompt.

I have logged into my account, encountered issues with my authenticator app and back up keys not being saved, and so signed up with a new mozilla account using my secondary google email. (This account I am raising this ticket with now. My primary account/email is [edited email from public] @gmail.com).

Hoping you can clarify or give an easy route into activating this wonderful new service you've announced. Am I right in understanding that it is different (ie. built-in and free?) to your Paid Service ?

I cannot set up my icloud email in Thunderbird.

Error implies that the password is incorrect but i know it's correct, i am able to sign in to webmail using it just to prove a point.

"Unable to log in at server. Probably wrong configuration, username or password"

I have verified server info on apple support and verified username and password is what i use on all other devices. Username and password also works on MS outlook.

Hello My Tabs are automatically crash after sometime i open it, all tabs are crasg out and i reload it again and again this is very annoyed, what can i do to stop reloading or crash

some site's pages are cut off leaving 1 side of the screen unviewable. it doesn't matter if you're in portrait or horizontal either, & it happens in desktop mode & mobile view. i can't find any work around this & it's just so frustrating! there's also "nothing" at all in the help topics! has anyone had this issue? thanx so much for any help!

a long time FF user...

2026-02-17

for about 8 years now, on and off, on hundreds of OS-es, clean installs of firefox etc. sometimes - not always - typing into the firefox search bar and pressing enter does nothing

i have bit-warden, u-block-origin and stylus installed (but they shouldn't be running on the 'new-tab-page' - is my firefox sync-profile containing some firefox-breaking-errors? (latest Win-11)

Pbold textage does not scroll. It doesn't even show the scroll bar

example, for this link:

https://www.firstchoice.co.uk/holiday/deals/summer-sun-holidays?units[]=000923&qcmk=1090113040&utm_medium=crm&utm_campaign=IB_UK_FC_Newsletter_Trade_Manual_Email_20260227_A&utm_source=email&eid=ECP_9f8b82d7-f27e-52f3-8e60-6af8363cbb36&Is_retargeting=true&Pid=email&C=Inspire%20and%20Book&Af_adset=IB_UK_FC_Newsletter_Trade_Manual_Email_20260227_A&Product%20Name=Sun/beach%20package%20%E2%80%93%20Short%20Haul&Format=Image&Destination=&Content%20Style=Deals

I have an odd question ... may or may not be a firefox question. When I am not on my main facebook page (facebook.com ... homepage or feed), I can not scroll. After a few posts, I get an error. The facebook app works on my phone app so I am guessing it is something between firefox and my windows 10 desktop computer.

I restarted several times .... checked for updates ....

My personal page will scroll ... and I can scroll reels

It is almost as if the cache gets full or something like that and will not let more than 3 or 4 posts download.

It had been working fine for years .... just stopped yesterday.

Any suggestions?

Hello Support Team,

Since updating to the newest Firefox instance, anytime I try to login to my Hotmail/Outlook account I get the following error: "You've tried to sign in too many times with an incorrect account or password." If I wait several hours I can login with the Firefox browser into my Hotmail/Outlook account successfully. This happens every singe time I try to login to the site after a period of time. Alternatively I can go to any other browser and login immediately with no issues.

Troubleshooting:

• Removed/Reinstalled Antivirus/Firewall Software (Did Not Resolve)
• Removed/Reinstalled Firefox with fresh instance (Did Not Resolve)
• Disabled Extensions (Did Not Resolve)
• Disabled Privacy Settings (Did Not Resolve)
• Cleared Cookies, History, Cache (Did Not Resolve)
• Cleared Forms (Did Not Resolve)
• Tried Private Window (Did Not Resolve)
• Tried Troubleshooting Mode (Did Not Resolve)

I don't want to have to switch to another browser for my browsing needs, but this has become a major issue for me. What else can we do to troubleshoot and resolve this issue?

Thank you in advance for your time.

Cheers, Jason

yesterday i had all my stuff like every other day, and for some reason i randomly got logged out of alot of my accounts. Now i woke up this morning and the entire browser was reset. no bookmark shortcuts, no tab collections, all account locked out for no reason, what's going on?

I don't have any backup for this, and i didn't think i'd need it, because i'd never delete all ym data for no reason.

Is there even a way to get it back?

As of a few days ago (mid-October 2025), when I'm on an eBay listing page, nothing I click on works. I can navigate to my watchlist, selling pages, etc, so it seems like it's just the listing pages. When I'm on a listing page, if I click on the heart to "watch" an item, nothing happens. If I click on thumbnails in the photos to try and view other images than the main one, nothing happens. The buttons on the right for "Add to Cart", "Buy it Now", etc also do not function. I think it's been about 3 or 4 days since this problem started. I opened a listing page in Chrome and it worked as usual, all the buttons seemed functional.

My browser has been acting off lately, it takes a longer amount of time than usual to even open gmail. Sometimes, it just fails to connect to a server and keeps loading forever and just stops (including gmail).