All Products Community Forum

Recently clicked to update to the next version of Firefox. Then I get the message "Restart to Update Firefox." I restart Firefox but the message is still there when I click Help > About Firefox. It would appear that the update did not happen for some reason. Do I need to re-install Firefox to get around this problem?

I have Firefox version 136.0.2. I think it was quite recently updated. The right click menu is broken. The choice list is much longer, and the choices "open link in new tab" and "copy link" (ones I tried) do not work. This only started happening this morning. Right click works fine in Chrome. Screenshot included.

Since the latest update to my Firefox, videos (for example, in documents such as surveys) either do not load or they freeze. And in some streaming applications, either they play with no sound or when sound is turned on the video freezes. This was never a problem until recently. iMac desktop (2017) Ventura 13.7.4 Firefox 136.0.2 (64 bit) The same issue does not occur on Safari or on my iPad (using Firefox). Any advice?? Thanks.

Every time I open Firefox, it prompts me for my Primary Password immediately. Skipping the dialog the first time opens a second, identical dialog. It's not being caused by any add-on/extension, because the problem occurs in exactly the same way in Troubleshoot Mode. It's not Sync, because I'm not signed into any Mozilla account. An internet search showed me a page here indicating I should disable Primary Password, then re-enable it. This didn't fix the problem.

Hi. I use Firefox for Android. In settings, there is an option called "external download manager" (an approximate translation from my language; framed on the screenshot anyway). And I can't resolve the difference whether I turn it on or not. What does this affect? Thanks in advance!

I'm using Firefox v136.0 on a Windows 11 host.

Each time I open Firefox the software prompts me two times (via a dialog) to enter the primary password. (I previously enabled and defined a primary password.) I'm also prompted twice to enter the primary password when I open the Firefox's SETTINGS page. This happens in "regular" and SAFE mode. I do not have any extensions installed nor themes installed/enabled. The only plugins that are installed are "OpenH264 Video Codec provided by Cisco Systems, Inc." and "Widevine Content Decryption Module provided by Google Inc."

When I delete the primary password, the browser does not prompt me to enter the primary password on startup or when opening the SETTINGS page.

FWIW, I've tried the following sequence, but the problem persists:

1. Uninstall Firefox
2. Delete as many temporary files as I can in $HOME\AppData\Local\Tmp\
3. Delete $HOME\AppData\Local\Mozilla\
4. Delete $HOME\AppData\Roaming\Mozilla\
5. Reboot
6. Reinstall Firefox
7. Open Firefox and add a primary password
8. Close and reopen Firefox

When I reopen Firefox, it prompts me twice to enter my primary password. When I open Firefox's SETTINGS, I am prompted twice to enter the primary password.

Any suggestions as to how I can convince Firefox to not prompt me twice for the primary password when opening the browser would be appreciated.

I watch a youtube vid in FF, while say it's halfway through I close FF. The audio of the vid continues, sofar the only eay to stop it is to restart my phone.

This is new, started happening a few days ago. FF 136

How to add translation icon to the toolbar? The toolbar does not show the translation icon and Manage Toolbar does not show an icon for it. I am running Firefox 136.0 on Windows 10 Pro.

I have spent 2 days this time and still can't install all my Email Accounts in Thunderbird and had trouble with Thunderbird and Firefox jerking and pausing over the last 2 to 4 months so I tried to reinstall them but how ever re-setup Thunderbird and Firefox couldn't make it easy to install them. I'm in my 70's and have used Thunderbird and Firefox for many years. I have never had such a hard time with these apps in the past. With all the useless items I have had to go thru I am afraid That a hacker may have found my Accounts & Passwords. I sincerely hate what has happened to a couple of good old apps. How can I fix the Installation problems without all the messy parts that have been created? Also: I Keep getting a message that my Account is disconnected - Why and How can I fix it? Had this for about 4 months. When I asked in the passed I didn't get any response. HELP!

I recently noticed that firefox doesn't save my logins on android. I first thought maybe it was due to a settings to delete all save data on closing (with some exceptions made) that I made on Firefox for my PC that has the same account as on my android. So I first cleared all app data but it didn't change a thing. I uninstalled and reinstalled from the Google play store but same issue. Really hope that this is fixed. Firefox is my go-to browser on my PC so having this issue on my android is quite disappointing.

Hello,

I have a PDF that opens and displays correctly in Adobe as well as the Edge Browser.

However, when I attempt to open it in Firefox in Windows 11 it doesn't show the letter "i" - - - I swear I'm not making it up. I had a friend try to open it in her Firefox (Windows 10) the letter "i" is also missing.

I wish I could attach the actual PDF so others can test but I will add a screenshot to this message.

Regards,

Paul

Good afternoon. Since recently (probably after the last Firefox update to version 136.0) I have a problem: every time I start Firefox it requires the main password set in the settings. Before this problem did not occur, no settings were changed.

I read the official article on this topic, but the recommendations described there did not help me. I turned off the password, logged out of the browser, turned it back on, logged out again, and nothing. When I turned it back on, still at every startup it asked for the password.

I also noticed that every time I start it up, the loading circle next to the cursor spins, like something is happening. Can you tell me what it could be and how to get rid of this problem?

OS: Windows 11 24H2.

Does Mozilla offer somewhere to download older versions of Firefox for Android? I've had problems since November when I got this phone and downloaded the latest version of Firefox and every update since with no fix. I'm not able to view comments or make a comment on YouTube. Other people here have the same problem. I've disabled add-ons, uninstalled and reinstalled Firefox. There's also an annoying Firefox pop-up when viewing videos in full screen that can be fixed by adjusting a setting in about:config but I've just discovered about: config has been removed!!! 90% of my internet usage is YouTube using Firefox for Android, so the problems are significant to me. An older version works perfectly on my older phone and would like that version on my new phone. Is there a way I can do this? Thank you.

My Firefox browser has been crashing for a while now (Years). It's fine playing YouTube and BBC iPlayer but when I advance the time marker to a different part of the stream or video, it crashes. It also has a problem when playing slots. It seems to crash a lot making it impossible to play.

I have tried using Firefox in Troubleshooting Mode but the same things happen.

Here's the crash report ID

Report ID Date Submitted bp-a9b8bd6e-9258-4a25-badc-bda480250308 08/03/2025, 13:41

Many thanks in anticipation and I hope someone can help me fix these issues.

I'm facing this problem of sound disappearance. I was casually browsing on YouTube when suddenly my sound went off. I thought maybe it was the internet but no everything was okay I also checked my speaker it was ok. Then I found out Firefox was unable to generate any sound. I tried to re-install but didn't work. Can you give me a solution?