Showing questions tagged: Show all questions

Video Won't Play in Browser

This issue just appeared. Video will not play in Firefox. Windows10 PC, up to date with latest versions, as is Firefox. There is no error message or code. Just the spinni… (read more)

This issue just appeared. Video will not play in Firefox. Windows10 PC, up to date with latest versions, as is Firefox. There is no error message or code. Just the spinning wheel. I see other people are having the same issue but I haven't seen a solution. Any ideas or help appreciated.

Asked by janswers 2 months ago

Last reply by dave447 1 month ago

Search with duckduckgo

I just got a new laptop and have set Firefox as the default browser. Duckduckgo is my search engine which I could use on the Firefox home page with my old machine. I do n… (read more)

I just got a new laptop and have set Firefox as the default browser. Duckduckgo is my search engine which I could use on the Firefox home page with my old machine. I do not want to search with Google. I see no way to eliminate Google as the default search engine. How can I change this?

Thank you

Asked by ruparr2 5 months ago

Last reply by James 5 months ago

Facebook Messenger Video Call

For many years, I have been exchanging video calls on Facebook. Recent attempts to video call the same person I've been video calling for the past 3 years result in "yo… (read more)

For many years, I have been exchanging video calls on Facebook.

Recent attempts to video call the same person I've been video calling for the past 3 years result in "your browser doesn't support video calls"

Have I been "hacked"?

Please explain.

Could a real person answer this question for me, please? Thank you.

Asked by Mike Sibio 4 months ago

Last reply by negovaneca 1 month ago

Your account has been locked for security reasons

I'm getting a message "Your account has been locked for security reasons" when trying to signin into firefox or using my regular signin method on the mozilla website. Wh… (read more)

I'm getting a message "Your account has been locked for security reasons" when trying to signin into firefox or using my regular signin method on the mozilla website.

When i use the Google option it works on the website (including support page) but in the browser this option is not available. I'm unable to unblock my account. Haven't received un unblock email or something.

Asked by Sidney M 3 months ago

Last reply by GerardoPcp04 2 months ago

Firefox needs to stop with this update notification prompt that is every few hours, cant seem to deactivate this

Hi, using Mac OS. Have tried the about:config set the auto update configs to false, still it keeps prompting every day or a few hours . There is also a timer setting. T… (read more)

Hi, using Mac OS. Have tried the about:config set the auto update configs to false, still it keeps prompting every day or a few hours . There is also a timer setting. They dont seem to work, and these update notifications are very irritating, keep popping up every 8 hours or so.

Not sure the necessity for these incessive updates every day or hours, it uses a lot of system resources and hdd space, can Firefox put back the option when we can just tick 'update only when we want them' , in these, no background timer required they use system resources and there are many of us do not want them.

Asked by kawadoc25211 4 months ago

Last reply by Agent virtuel 4 days ago

Need to update extension that is part of Firefox Recommended program but lost access to MFA so unable to logged in account

Hi, I am the developer of the Dictionary Anywhere extension which is a Firefox recommended extension. Recently my extension stopped performing up to its expectations du… (read more)

Hi,

I am the developer of the Dictionary Anywhere extension which is a Firefox recommended extension. Recently my extension stopped performing up to its expectations due to backend changes in public API that it uses to find meaning of the words.

However, I am unable to modify the code of extension to fix the issue as I am not able to login to my account due to it being behind MFA, and I have lost access to the phone which contains those MFA codes.

Can something be done here, to allow me to update the extension to rectify the issue that 50k users who use this extension regularly are facing? For example, can the extension be transferred to another account through which it can be updated, lots of users are suffering as the extension is not working. I have access to the source code of the extension .

Thanks and Regards

Bookmarks Toolbar will not show up.

I have recently got a new work laptop and have imported my bookmarks and passwords. However, I am unable to get the bookmarks toolbar to show up? The usual way of enablin… (read more)

I have recently got a new work laptop and have imported my bookmarks and passwords. However, I am unable to get the bookmarks toolbar to show up? The usual way of enabling it to always show or only show on new tabs doesn't work and I have a message on the toolbar that says "For quick access, place your bookmarks here on the bookmarks toolbar. Manage Bookmarks..." But nothing works. Please can you assist as it is driving me nuts.

Asked by james_klech 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Firefox Sync and Cloning a Profile to another Device

I want to copy/clone information in my Firefox Profile (Bookmarks, Logins, ..) from one device to another. Once that was accomplished, then I would enable Firefox Sync fo… (read more)

I want to copy/clone information in my Firefox Profile (Bookmarks, Logins, ..) from one device to another. Once that was accomplished, then I would enable Firefox Sync for the two devices.

Scenario: Device “A” (Profile A): Primary/Original/Source Device “B” (Profile B): Copy/Clone/Duplicate

I understand that if I set up Firefox Sync first and then sync the two devices what I will get is a combination/fusion of the information on the 2 devices, i.e., all the “good” stuff in Profile A plus all the superfluous stuff in Profile B that I would just as soon ignore/delete – which is not what I want. This issue has been raised in a number of other posts on this forum but with no suitable resolution offered (that I could find). I’m wondering if there might be a “work-around” that would achieve the desired result.

So ... would this work?

1) Back everything up first (of course!) 2) Glean any unique information to be preserved (Logins, etc.) from Profile B and incorporate it into Profile A (Profile A now has everything essential!) 3) Purge Profile B

   a) Create a New Profile on Device B (and delete old?)
   b) Delete everything possible from the new Profile B (default bookmarks, etc.)

4) Login to Mozilla account and enable Sync

The idea is to create a “blank” Profile on Device B so that when Profile A and Profile B are Synched together (combined), Profile A remains unchanged, and Profile B is populated with everything in Profile A (a perfect copy!). The result that I want after Sync is essentially A+B=A, the solution of which is of course B=0, hence the focus on creating a "blank" Profile B.

Instead of purging Profile B as above, an alternate method might be to first “pre-load” Bookmarks in Profile B by the usual method of Backing up Profile A Bookmarks and then Restoring them to Profile B. At this point Profile A and Profile B Bookmarks would be exactly the same and Synching the two devices should make no changes to either’s Bookmarks. Logins and other information would still have to be purged, but this could at least be a head start.

Presumably this idea could be extended to more than 2 devices (but with only one being the “Primary”).

Note that I am (myself) only concerned about Bookmarks and Logins, and am thus glossing-over how other information that might be important to others (Browsing History, Tabs, etc.) might be Synched.

Could someone from Mozilla/Firefox with a knowledge of the inner workings of these features please comment as to the efficacy of this “work-around”?

Thanks.

Asked by Steve O 4 months ago

Last reply by Sleepbot ZZ 0.94 4 weeks ago

Firefox short cuts

I have 4 rows of shortcuts that are being changed every time I visit a new site. How can I lock them in so they won't be changed and to keep them where I arrange them? … (read more)

I have 4 rows of shortcuts that are being changed every time I visit a new site. How can I lock them in so they won't be changed and to keep them where I arrange them?

Asked by treknutz 4 months ago

Last reply by marcd2k 1 month ago

safe downloads being blocked

My safe downloads are being continually blocked by your Norton Safe Web. I have already gone thru the security settings and unchecked them. It is still blocking simple WO… (read more)

My safe downloads are being continually blocked by your Norton Safe Web. I have already gone thru the security settings and unchecked them. It is still blocking simple WORD downloads from clean sources and business partners. Is there a way to fix this? Otherwise I need to abandon Fierfox for another browser.

Asked by jlynch3d 4 months ago

Last reply by James 4 months ago

Firefox Update 133.0 Moved Tabs to Top

Firefox updated to 113.0 and moved tabs to top, above the address bar and the bookmark toolbar is now on the bottom under the address bar ... Is there an updated CSS fil… (read more)

Firefox updated to 113.0 and moved tabs to top, above the address bar and the bookmark toolbar is now on the bottom under the address bar ... Is there an updated CSS file I can copy that will restore bookmarks toolbar above the address bar and the tabs below the address bar? So the order would be: Menu Bar, Bookmarks Toolbar, Address Bar, then Tabs Bar? This really is hard to work with. Thanks!

Asked by JussAskin 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Firefox not loading LastPass vault

When I try to open my LastPass vault: https://lastpass.com/vault/ The "LastPass •••|" logo is displayed, but nothing further happens. This page is being loaded correctly… (read more)

When I try to open my LastPass vault: https://lastpass.com/vault/ The "LastPass •••|" logo is displayed, but nothing further happens.

This page is being loaded correctly by Safari and by Google Chrome.

Asked by matfeynisya 4 months ago

Last reply by markwarner22 4 months ago

Recently Bookmarked

Why is "recently bookmarked" in the menu? I have my bookmarks in folders if I need them and don't need that cluttering my screen. Like who doesn't just leave the tab open… (read more)

Why is "recently bookmarked" in the menu? I have my bookmarks in folders if I need them and don't need that cluttering my screen. Like who doesn't just leave the tab open if they're going use the page soon enough "Recently bookmarked" is needed?

Asked by nobue3 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago