Showing questions tagged: Show all questions

Firefox freezes at Google sign in

Firefox freezes when I try to sign into YouTube via Google. Becomes totally unresponsive and I have to close browser. It's the only site this happens on. I have cleared t… (read more)

Firefox freezes when I try to sign into YouTube via Google. Becomes totally unresponsive and I have to close browser. It's the only site this happens on. I have cleared the cache and cookies, unchecked "Hardware Acceleration" and other recommendations from other posts. Please talk to me like I'm your Baby Boomer dad.

Asked by mbarroso 2 months ago

Last reply by Konstantina Papadea 1 month ago

Frequently losing access to my Keyboard

My keyboard is often glitching out while I'm in the Firefox browser. This will happen when I'm trying to search on websites or in the search bar. I've tried a few diffe… (read more)

My keyboard is often glitching out while I'm in the Firefox browser. This will happen when I'm trying to search on websites or in the search bar.

I've tried a few different keyboards and I've had this problem with Gboard(the one I want to use) and the built-in Samsung keyboard. It seems to work fine for the Microsoft's keyboard but I prefer not to use that one. I've recently updated both of theses apps but the issue persists. The screenshot is what I see when this happens; the area where the keyboard should be is solid black.

If I use the search bar that normally contains the URL, it works but I try to avoid this because using that bar seems to get stuck often on a blank screen(or take a while to load? Not sure what's happening there).

Is there a fix or workaround?

Asked by Ryan 4 months ago

Last reply by YASHBARDHAN 3 months ago

UI Buttons do not work, Bookmarks have all dissapeared, right click is not working.

A couple days ago, some weird issues have started: All my bookmarks are gone Any of the buttons in the UI that open a smaller UI do not work (such as the 3 bar menu… (read more)

A couple days ago, some weird issues have started:

  • All my bookmarks are gone
  • Any of the buttons in the UI that open a smaller UI do not work (such as the 3 bar menu)
  • Similarly, right clicking to open a menu (such as "Save Image") also does not work
  • Any dropdown menus in websites seem to also not work. For example, in this very support page, I could not select an option in the "Which topic best describes your question?".

I can't restart and troubleshoot Firefox since I can't access the 3 bar menu.

Asked by Nesi 1 month ago

Last reply by Nora 2 weeks ago

"This page is slowing down Firefox..."

Hi, when I use YouTube.com and i find this on "https://www.youtube.com/results?search_query=blue+connection+touch+the+sky" I get this popup message ""This page is slowing… (read more)

Hi, when I use YouTube.com and i find this on "https://www.youtube.com/results?search_query=blue+connection+touch+the+sky" I get this popup message ""This page is slowing down Firefox",etc.etc. What happened to the browser? Thanks!

Asked by AESTHETICKUGEE 5 months ago

Last reply by jonzn4SUSE 5 months ago

Automatic refresh/reload page after minimized firefox

When I want to buy something and my bank want to check payment I change firefox for bank app but firefox automaticaly reload the page. Same problem if I want to sign in … (read more)

When I want to buy something and my bank want to check payment I change firefox for bank app but firefox automaticaly reload the page. Same problem if I want to sign in somewhere and need pause or copy something from another app. The firefox always teload page and I have to start again. ONLY one help is divided screen. But it is not solution.

Asked by stu.cz 3 months ago

Last reply by Paul 3 months ago

the toolbar and search bar "freeze" every some time...?

im using firefox on ubuntu, version 139.0.4. when i browse the internet using firefox, every some time the toolbar and the search bar "freeze" - i am unable to click anyt… (read more)

im using firefox on ubuntu, version 139.0.4. when i browse the internet using firefox, every some time the toolbar and the search bar "freeze" - i am unable to click anything, from the url, to any of the buttons. it takes up to like 1/2 minutes for the search bar and the toolbar to work again. i never had this issue before, neither on ubuntu (and other linux distributions), nor on windows...

Asked by maksw3216 5 months ago

Last reply by jeff-g 5 months ago

Restart required to allow stalled page load. What is the quickest method to invoke the restart?

Firefox occasionally stalls during a page load or refresh. A quit/start sequence of Firefox resolves the stall without further action. Is there a key sequence that invok… (read more)

Firefox occasionally stalls during a page load or refresh. A quit/start sequence of Firefox resolves the stall without further action. Is there a key sequence that invokes a restart: Firefox 140.0.2 (aarch64), MacOS 15.5 (24F74)

Asked by ekirkpatrick 5 months ago

Last reply by jonzn4SUSE 5 months ago

Performance Issue Report: Firefox Unresponsive with High Memory Usage on macOS

Dear Firefox Support Team, I am writing to report an issue I’ve been experiencing with Firefox on my MacBook Air (M3, 8GB RAM). Recently, Firefox has been becoming unres… (read more)

Dear Firefox Support Team,

I am writing to report an issue I’ve been experiencing with Firefox on my MacBook Air (M3, 8GB RAM). Recently, Firefox has been becoming unresponsive quite often, and the Activity Monitor shows significantly high memory usage. For context, I typically have two Firefox windows running simultaneously, with approximately 5 tabs open in each window (10 tabs total). This is when I notice the performance degradation and high memory usage.

To help you investigate, I’ve attached:

  • A screenshot of the memory usage in Activity Monitor when Firefox is running.
  • A screenshot of the extensions currently enabled in Firefox.

I am open to suggestions, such as disabling or removing certain extensions if they might be causing conflicts. However, I wanted to report this issue first to understand if this is a known problem or if there are optimizations planned for Firefox on Apple Silicon Macs.

Let me know if you need additional details, such as Firefox version, macOS version, or specific steps to reproduce the issue. I’d be happy to provide any information that can help resolve this.

Thank you for your time and assistance. I look forward to your response.

Best regards, Hemant

Asked by Hemant Tripathi 3 days ago

Last reply by TyDraniu 3 days ago

Firefox 140 hot fans, slow peformance.

What's wrong with the new release? Today i decided try the new firefox(140) since it's going to be ESR, but i'm getting hot-fan from a couple of tabs (particularly video… (read more)

What's wrong with the new release?

Today i decided try the new firefox(140) since it's going to be ESR, but i'm getting hot-fan from a couple of tabs (particularly video streams). Second it's slower and seems to have 4second delay for shutdown..

The laptop is running linux mint with intel i5 (11th), tigerlake (iris xe) gpu. It might not be newest, but it shouldn't have a problem with regular web browsing.

Is it a bug? like it's not maxing my ram or cpu during use.

Asked by potyzevi 5 months ago

Last reply by TyDraniu 5 months ago

Having constant problems with Mozilla. See below.

Constantly getting the following messages - "Not Responding." "This application is not responding. The program may respond if you wait. Do you want to end this process?… (read more)

Constantly getting the following messages - "Not Responding." "This application is not responding. The program may respond if you wait. Do you want to end this process?" I am on my email or reading an article on my email and it goes blank. Also, I get "Restore session or start new session." The only way I can get to start my computer ( getting the password box ) is if I do Control Alt Delete many times.

Very Frustrating indeed!

Asked by hercules012803 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Excessive number of Firefox processes appear in Task Manager when Firefox is started with only one tab active

Greetings... I have noticed in my Windows 10 Task Manager that Firefox has an excessive number of processes active when Firefox is started with only one empty tab. By ex… (read more)

Greetings...

I have noticed in my Windows 10 Task Manager that Firefox has an excessive number of processes active when Firefox is started with only one empty tab. By excessive, I found eleven (11) Firefox processes today, and I have yet to even start using Firefox.

I have only a simple Theme enabled and no Extensions enabled in my Firefox. I have tried deselection of the "Use recommended performance settings" but this does not appear to help. Disablement of my Theme increased the number of Firefox processes.

Any idea how I can significantly reduce the number of Firefox processes that appear in my Task Manager when I use Firefox? I really prefer to use Firefox as my go-to web browser, but lately it has become troublesome at times.

Thank you in advance for your help with the above problem. Take care...

...ted

Asked by Ted Benjeski 4 months ago

Last reply by jonzn4SUSE 4 months ago

Bug Report for Mozilla Team About Gmail PDF Reader: When you open a Gmail PDF In another window, the zoom setting has a bad response, with much delay, I inform you of this Bug So you can fix it, thank you very much.

Bug Report for Mozilla Team: When you open a Gmail PDF In another window, the zoom setting has a bad response, with much delay, I inform you of this Bug So you can fix it… (read more)

Bug Report for Mozilla Team: When you open a Gmail PDF In another window, the zoom setting has a bad response, with much delay, I inform you of this Bug So you can fix it, thank you very much.

Asked by nequialejo 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Firefox developer not working since 142.0b2 - tabs do not load on restart of app

Since this week's update of Firefox Developer edition when the browser is restarted tabs do not load until I reset the browser. I suspect an add-on but have not been abl… (read more)

Since this week's update of Firefox Developer edition when the browser is restarted tabs do not load until I reset the browser.

I suspect an add-on but have not been able to determine which one.

This is happening on multiple (3) physical computers.

I just started a new work role and haven't been able to find the time to troubleshooting of the issue myself.

This has been very disrupting and stressful.

Asked by chris.moland 4 months ago

Last reply by jonzn4SUSE 4 months ago

Veritcal sidebar flashes when Firefox starts

There is a bug which was reported 3 month ago https://bugzilla.mozilla.org/show_bug.cgi?id=1959157. It appeared out of nowhere and I don't even know if it was fixed since… (read more)

There is a bug which was reported 3 month ago https://bugzilla.mozilla.org/show_bug.cgi?id=1959157. It appeared out of nowhere and I don't even know if it was fixed since then. But it is bugging me a lot, no pun intended. Any help would be appreciated.

Asked by melamagod 5 months ago

Last reply by Ed 5 months ago

Firefox is a memory hole.

I am using a new Windows 11 computer. I use Firefox for almost everything. But it opens many processes and it very quickly gets to the point where anything I do causes … (read more)

I am using a new Windows 11 computer. I use Firefox for almost everything. But it opens many processes and it very quickly gets to the point where anything I do causes a hang. If I am listening to music or a podcast it pauses and buzzes. This AM I turned on the computer and opened Firefox, without reopening an old session. I had open two windows with two tabs in each window. Using Windows Task Manager I determined that Firefox has twenty-one processes open. Some of them have the efficiency leaf and some do not. I do not use an Add-On manager, but use MalWareBytes for a VPN and protection. Please help.

Asked by bjgrey 4 months ago

Last reply by jonzn4SUSE 4 months ago