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Downloading issues from credit card sites

I have Windows 11 on my Desktop PC and an up to date version of Firefox. On two separate occasions I attempted to download past statements from two different credit card… (read more)

I have Windows 11 on my Desktop PC and an up to date version of Firefox.

On two separate occasions I attempted to download past statements from two different credit card websites. Both times the requested statement failed to download, or even proceed to the next screen.

I called Customer Service for one of the Credit Cards and was told to try Google Chrome. I was forced to use Google Chrome to successfully download and view the requested statements.

I have been able to download and view the same information from the same websites in the recent past.

Could something have been changed in the Settings or what?

Asked by anton52 2 months ago

Last reply by Richard Krone 2 months ago

ATT.NET cannot sign on using firefox

I cannot sign into ATT.Net email account on Firefox? I am on Xfinity WiFi. Something's gone wrong We may be having trouble with your connection. Connecting your device… (read more)

I cannot sign into ATT.Net email account on Firefox? I am on Xfinity WiFi.

Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you were using an app, close this page. Otherwise, start over. I can access using Chrome. How can I access without changing from Firefox?

Asked by Charlene 6 days ago

Last reply by jscher2000 - Support Volunteer 6 days ago

Firefox access to a respected website

https://hbr.org will not allow me to sign in using Firefox. It does not recognise my email address if I use the Lost Password option. MS Edge allows me to sign in to http… (read more)

https://hbr.org will not allow me to sign in using Firefox. It does not recognise my email address if I use the Lost Password option. MS Edge allows me to sign in to https://hbr.org without problems. I have listed hbr.org as Exceptions in tracking protection, cookies, and blocking pop up windows

Asked by geoffLCW 1 week ago

Last reply by jonzn4SUSE 1 week ago

My website is not working

Hello, I have a website through Squarespace (moneyball.health) and it keeps going to my previous website (ballpointbookkeeping.com) parking page. When I pull up moneyba… (read more)

Hello,

I have a website through Squarespace (moneyball.health) and it keeps going to my previous website (ballpointbookkeeping.com) parking page. When I pull up moneyball.health on Internet Explorer or Shafari (iphone) I do not have any issues. Please advise.

Asked by Kenneth Ball 2 months ago

Last reply by jonzn4SUSE 2 months ago

unable to log on to att.net for email...some connectivity issue..

cannot log onto att.net for my email acct...using firefox............microsoft edge is no problem...it says it is due to a connective issue? Help!...... thanks.. … (read more)

cannot log onto att.net for my email acct...using firefox............microsoft edge is no problem...it says it is due to a connective issue? Help!...... thanks..

Asked by mikealdana 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

Firefox Update | When Writing E-mails The Lines Keep Dropping Automatically

Hello, Since the latest update of Firefox (version 135.0.1) when writing an e-mail the lines keep dropping down automatically at random intervals. The e-mail host we ar… (read more)

Hello,

Since the latest update of Firefox (version 135.0.1) when writing an e-mail the lines keep dropping down automatically at random intervals.

The e-mail host we are using is Polaris Mail, which is through our website provider.

To make sure it wasn't an issue with polaris mail, i have logged into our emails through microsoft edge and they have worked perfectly fine.

I have attached a picture for reference.

Kind regards

Ashley Small

Asked by sales466 2 weeks ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Error: a network protocol violation that cannot be repaired

Hi everyone. This could be related to the corrupted file I had that was solved here: https://support.mozilla.org/en-US/questions/1492585 I mean something else could hav… (read more)

Hi everyone.

This could be related to the corrupted file I had that was solved here: https://support.mozilla.org/en-US/questions/1492585

I mean something else could have been corrupted. I've been getting the following error on a website:

> "The site at [url] has experienced a network protocol violation that cannot be repaired. > > "The page you are trying to view cannot be shown because an error in the data transmission was detected."

I thought it was a website issue. But it worked fine in Edge.

I tried the Ctrl+F5 but nothing changed (also tested the website in private browsing in both FF and Edge; still works fine in Edge).

Thanks!

Edit: I launched the factory settings profile from about:profiles (last used years ago when I moved my main profile from an older PC) as a test and the issue persists.

Asked by Joey 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Website Support

https://www.pge.com/ https://my.dmv.ca.gov/ Websites such as the Sites above are not working in Firefox or other Open Source Browsers. I am being forced to use Chromium … (read more)

https://www.pge.com/ https://my.dmv.ca.gov/

Websites such as the Sites above are not working in Firefox or other Open Source Browsers. I am being forced to use Chromium in this case to complete payments and add items to the DMV Cart and complete a payment for example. I do not want to have to do this. I do not want to be forced to use a Closed Source Browser such as Microsoft Edge or Google Chrome or Apple Safari. Or, Even the Open Source version of Google Chrome Chromium. Companies like PGE are deciding to drop support for Firefox as the State not enough users use Firefox. They are forcing the market to use a Non Open Source Browser. This is a Problem. This is not good for Competition and the Internet as a whole. Not good for me as I am a Linux User. The PG&E website does not even load when using Firefox. The DMV site loads but does not allow one to complete any Payments for Example. At this time one can only view Information on the DMV website.

Asked by thaws1981 1 month ago

Last reply by Catemaco 6 days ago

Firefox and FancyZones in Windows 11

Chrome seamlessly harmonizes with the PowerToys FancyZones feature in Windows 11. In Chrome, I can drag a tab out of a browser window, and instantly snap it into a FancyZ… (read more)

Chrome seamlessly harmonizes with the PowerToys FancyZones feature in Windows 11. In Chrome, I can drag a tab out of a browser window, and instantly snap it into a FancyZone. I can also quickly arrange multiple separate Chrome windows into FancyZones without issue.

Firefox's interaction with FancyZones is not good. When I drag a tab out of a window, it doesn't allow me to snap it into a FancyZone. I first need to release left click, allowing the tab's new window to appear, then I can snap that window into a FancyZone.

The biggest occurs when I have multiple Firefox windows open and snap one of them into a FancyZone. Often, one of the open Firefox windows will spontaneously shrink itself in size. When I try to manually resize the window back to normal, it shrinks further and further, until it is an invisible sliver. The only solution when this occurs is to fully restart Firefox.

It seems strange that Firefox has such poor compatibility with FancyZones, which is growing in popularity along with other productivity tools in PowerToys. Wondering if anyone else has experienced these issues, if there is any workaround, or if there is a fix being worked on.

Asked by Beej 3 months ago

Last reply by TyDraniu 2 months ago

Hmm. We’re having trouble finding that site. Firefox but not Brave.

Hi. I've been having this problem for a few months now with Firefox displaying the message "Hmm. We’re having trouble finding that site". It's intermittent and not rel… (read more)

Hi.

I've been having this problem for a few months now with Firefox displaying the message "Hmm. We’re having trouble finding that site".

It's intermittent and not related to a particular site.

Usually, if I click "Try Again", the page loads perfectly. Sometimes, a second attempt is required.

I'm having the problem with 2 of our desktop PCs (different profiles).

It got so frustrating I switched to Brave for a while. It doesn't have the same problem.

I'm just guessing here, but I've noticed that some sites (again, no particular sites, it varies) take 10s-15s to come up. Is Firefox giving up and reporting "Server not Found" while Brave keeps trying?

The computers are rebooted daily and I've tried cycling the power on our router.

No other responses to this problem have helped.

Asked by Dave 1 month ago

Last reply by cor-el 1 month ago

Issue with Website Functionality on Firefox

Dear Mozilla Community/Support Team, I am reaching out to report an issue with my <a href="https://chipotlmenu.com">Wesbite</a>, which is not functioning pro… (read more)

Dear Mozilla Community/Support Team,

I am reaching out to report an issue with my <a href="https://chipotlmenu.com">Wesbite</a>, which is not functioning properly when accessed through Firefox.

The website operates flawlessly on other browsers such as Chrome, Microsoft Edge, and Safari. However, on Firefox, I have noticed slow loading times, broken images and layout inconsistencies

This issue negatively impacts the user experience for visitors accessing the site through Firefox, which is a critical concern for me. I kindly request your guidance on diagnosing and resolving the problem. Please let me know if you need additional details or technical information to help investigate further.

Thank you for your time and assistance. I appreciate the dedication of the Mozilla team in supporting website compatibility and look forward to your response.

Best regards, Lily Floori Lilyfloori@gmail.com Owner, Chipotlmenu.com

Asked by lily jon 3 months ago

Last reply by markwarner22 2 months ago

Alarm.com web site

For quite some time (months), the Alarm.com web page has not worked properly. I get the message "Oops...Something went wrong. Don't worry your system is fine; it's just… (read more)

For quite some time (months), the Alarm.com web page has not worked properly. I get the message "Oops...Something went wrong.

Don't worry your system is fine; it's just an internet thing."

Refresh does NOT solve the problem. Today I resorted to using Edge, and all worked well. It's clearly a Firefox problem. Can you tell me what's going on? Is there a fix? I'm disappointed that Firefox can't deal with a web page.

Asked by Altair 3750 3 months ago

Last reply by Muhammad Junaid 2 months ago

Why isn't this website working in Firefox (but works in Chrome)?

When trying to access the Tax Withholding Estimate at IRS: https://apps.irs.gov/app/tax-withholding-estimator it will not work in Firefox. I get this message: "Applicatio… (read more)

When trying to access the Tax Withholding Estimate at IRS: https://apps.irs.gov/app/tax-withholding-estimator it will not work in Firefox. I get this message: "Application error: a client-side exception has occurred (see the browser console for more information)." I don't understand how to interpret the console messages.

I get the message after filling out the "Information about you" page and clicking NEXT. Website works without issue in Google Chrome.

Is there a setting I have clicked in Firefox that is breaking the website or is the website to blame?

Using Firefox 128.6.0esr with no extensions installed.

Asked by grgwmsm 1 month ago

Last reply by markwarner22 1 month ago

youtube videos

I'm no longer able to play youtube videos on Firefox. I've tried everything from re-starting laptop (this worked initially) to refreshing/ updating Firefox browser as wel… (read more)

I'm no longer able to play youtube videos on Firefox. I've tried everything from re-starting laptop (this worked initially) to refreshing/ updating Firefox browser as well as clearing Firefox cache and cookies. Any help will be appreciated.

Thanks, MC chowbabyhi@aol.com

p.s. youtube does work and play on my Edge browser

Asked by chowbabyhi 2 months ago

Last reply by jonzn4SUSE 1 month ago

Social Security login

When I tried to login to My Social Security it said I do not have access to that account so I contacted Social Security for help and they determined that it was the Firef… (read more)

When I tried to login to My Social Security it said I do not have access to that account so I contacted Social Security for help and they determined that it was the Firefox browser and asked me to open Microsoft Edge and try to login and that worked perfectly. Why is Firefox preventing me from logging into Social Security.

Asked by mx5man02 3 months ago

Last reply by markwarner22 3 months ago

Facebook login trouble

For several days I'm not able to log in at Facebook. Without login I can easily open Facebook from results via Google searches. The problem are seen when I try to log in … (read more)

For several days I'm not able to log in at Facebook. Without login I can easily open Facebook from results via Google searches. The problem are seen when I try to log in using latest Firefox. Can log in via Chrome and Edge. Tried to disable all extensions but the problem persist. Using Samsung Browser in tablet works fine as well.

See attachment, where error is illustrated. It says: This page is not avaible right now. It is caused by a technical issue and we are working on a solution. Try to reload the page

Hope for some help here....

Asked by a1awan 2 months ago

Last reply by Paul 2 months ago

Website endless loading loop on Firefox

Hello, my Wordpress website is constantly in a loading loop only on Firefox. There are some errors in the console but I am not sure what to make of them or how to fix the… (read more)

Hello, my Wordpress website is constantly in a loading loop only on Firefox. There are some errors in the console but I am not sure what to make of them or how to fix them :(

It has worked fine in all the chromium based browsers I have tried, but I recently switched to Firefox and can't figure out why the website will not load completely. I really appreciate the volunteers here and any help you can offer. The website is: https://www.traderjoesreviews.com/

Thank you so much for any help.

Asked by Brett B. 3 months ago

Last reply by cor-el 3 months ago