Showing questions tagged: Show all questions

How do we report browser issues?

Where do we report browser / load issues for Firefox Focus on iOS? For example, this site’s menu page loads automatically but is stuck in expanded mode. This doesn’t occ… (read more)

Where do we report browser / load issues for Firefox Focus on iOS?

For example, this site’s menu page loads automatically but is stuck in expanded mode. This doesn’t occur in Safari.

https://blooloop.us7.list-manage.com/track/click?u=b51ee8d1d61f48fc44b044e69&id=0fcf53a4df&e=7c9296edde

Thanks, J

Asked by expandedmind1 4 months ago

Last reply by susan keaton 3 months ago

Twitch Fails to Load

When attempting to access the Twitch website in normal browsing mode, the page does not load properly. Instead of the site rendering, I only see a black screen with an in… (read more)

When attempting to access the Twitch website in normal browsing mode, the page does not load properly. Instead of the site rendering, I only see a black screen with an infinite loading spinner.

This issue does not occur in private browsing mode (incognito), Twitch loads normally there.

I found that performing a browser reset temporarily resolves the issue, but after some time the problem returns. Continuously resetting the browser is not a practical solution.

Additional details:

   Browser version: 141
   Steps to reproduce:
       Open Firefox in normal mode
       Navigate to https://twitch.tv
       Observe black screen with loading spinner
   Expected result: Twitch should load normally
   Actual result: Page remains blank with a loading spinner
   Private browsing mode works correctly

Please advise on a permanent fix or steps to diagnose this issue.

Asked by Michael 4 months ago

Last reply by Sam 2 months ago

How to Right Click > copy & paste in Firefox when using Google Docs?

I'm using Google Docs in Firefox. Every time I right click and then click paste I get a message explaining that Firefox is incompetent and I need to hook my keyboard up t… (read more)

I'm using Google Docs in Firefox. Every time I right click and then click paste I get a message explaining that Firefox is incompetent and I need to hook my keyboard up to my tablet and use Ctrl + V. And tap/clicking Edit > paste won't work either. I use a mouse with my tablet, but not a keyboard.

How to I get FireFox to allow me to use Right Click or at the very least Edit > paste? Even Opera Browser can paste in a Google Doc.

Asked by iBrained 5 months ago

Last reply by jscher2000 - Support Volunteer 1 month ago

java script is not working even though in settings it says it is enabled.

Javascript is not working in my firefox. Even going into settings to enable java script doesn't work, because it says java script is enabled. But the webpages tell me tha… (read more)

Javascript is not working in my firefox. Even going into settings to enable java script doesn't work, because it says java script is enabled. But the webpages tell me that they need javascript enabled in order to work.

Asked by c.hixson 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Please enable JS and disable any ad blocker

Recently I have been unable to go to websites where I have had accounts for years. I can no longer access sites like Chewy, Etsy, and even Pinterst. On the latest failure… (read more)

Recently I have been unable to go to websites where I have had accounts for years. I can no longer access sites like Chewy, Etsy, and even Pinterst. On the latest failure to sign in to Etsy the message I got is "Please enable JS and disable any ad blocker" I don't want to learn another browser. Please understand I'm a senior so not as savy as you young folks. My Firefox browser is 140.0 so it is up to date

Asked by Cruz.mail.01 5 months ago

Last reply by Kiki 5 months ago

work websites not opening on mozilla anymore

Hi there, my work bookmarks stopped opening on this web browser. it accepts the password but never upload the website.I never had this issue before. Can you advise please… (read more)

Hi there, my work bookmarks stopped opening on this web browser. it accepts the password but never upload the website.I never had this issue before. Can you advise please

Asked by Veronika Klemerova 4 months ago

Last reply by Paul 4 months ago

Kindle books on Amazon

I've been using Firefox to buy Kindle books off of Amazon because the app will no longer do that. Now, for some reason, it's not letting me press the button to buy the bo… (read more)

I've been using Firefox to buy Kindle books off of Amazon because the app will no longer do that. Now, for some reason, it's not letting me press the button to buy the books. I can borrow books through my library and Amazon on Firefox, but not buy them. Am I doing something wrong? Do I have a setting wrong? What is up with this?

Asked by Angela 2 months ago

Last reply by Paul 1 month ago

Cannot open my email from this browser

Dear servers, I love this Firefox focus browser. I installed it about a day ago. Very, very pleased with the production so far. But approximately 30 minutes ago. Moroccan… (read more)

Dear servers, I love this Firefox focus browser. I installed it about a day ago. Very, very pleased with the production so far. But approximately 30 minutes ago. Moroccan time I could not access my.Proton mail account. Enclosed is the screenshot. With the times step in the left-hand corner. When I put in the email and passcode which is correct. Which is working before. It sends me right back and removes the the email and the passcode.

Please check into this. Thank you in advance.

Asked by shabakasunyanifula2024 3 months ago

Last reply by wirkutskijkarl 3 months ago

AI Chatbot sidebar - Mobile controls due to viewport width

The AI Chatbot bar is seriously useful, I tip my hat to whoever implemented this gem. However, Whenever the sidebar is not wide enough, the chatbot appears to think it's … (read more)

The AI Chatbot bar is seriously useful, I tip my hat to whoever implemented this gem. However, Whenever the sidebar is not wide enough, the chatbot appears to think it's rendering on a mobile device, so the "return" key simply inserts a newline instead of sending the message. I _imagine_ this must be related to the website, but i'm wondering if there are any workarounds? just being able to hit enter in the AI chatbot sidebar instead of click the send button would improve my workflow immensely

Asked by dylanmyers316 5 months ago

Last reply by SuMo Bot 5 months ago

youtube.com no notification bell.

Hi. When I go to YouTube.com on the Firefox mobile browser, I cannot for the life of me find my notifications. On the Firefox PC browser, there is a bell icon in the top … (read more)

Hi. When I go to YouTube.com on the Firefox mobile browser, I cannot for the life of me find my notifications. On the Firefox PC browser, there is a bell icon in the top right of the screen, but not only is it missing in the mobile browser, I cannot find any button or section labeled "notifications." Please advise.

Asked by Jonas Butler 5 months ago

Last reply by Denys 5 months ago