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Clean Install

Have two computer with same email. My Wife's computer password got corrupted and unable to get messages. I deleted TB and deleted any reference to Thunderbird in the re… (read more)

Have two computer with same email. My Wife's computer password got corrupted and unable to get messages. I deleted TB and deleted any reference to Thunderbird in the registry. Turn off and restarted PC, downloaded new install and run and all the setting from before automatically were in place and still could not get pass the password issue. My computer does not have any password.

My wife's PC, under setting, does not have any saved passwords or a Primary password or even the "Use a Primary Password" checked. If it is checked there is nothing there. It just will not get passed the password issue being always asked when trying to "Get Messages".

How do you get rid of all the infor, setting, password requirements and to be able to restart with a clean Thunderbird install or get passed the password issue? Making my brain hurt.

Asked by dsks 2 months ago

Last reply by david 1 month ago

Repeated Installation Requests

Hello, I've installed Firefox twice in the last couple of days (Windows 10 - I think) and I continue to receive messages that say I need to install the latest version. … (read more)

Hello, I've installed Firefox twice in the last couple of days (Windows 10 - I think) and I continue to receive messages that say I need to install the latest version.

Do you issue updates daily, or is there something wrong with my Firefox installation or is it something else?

Thank you.

Asked by Jerry Wiener 1 month ago

Last reply by zeroknight 1 month ago

Trying to return to thunderbird after using gmail but error 400 message appears

I have a thunderbird account but switched to gmail and now wish to return to thunderbird but error message 400 from Google appears each time.What do I need to do - in sim… (read more)

I have a thunderbird account but switched to gmail and now wish to return to thunderbird but error message 400 from Google appears each time.What do I need to do - in simple terms pls

Asked by Doreen 1 month ago

Last reply by david 1 month ago

use of Thunderbird with a Yahoo email account

We have been using Thunderbird with a Cox email account. Cox has just transferred all its customers to Yahoo. I want to use Thunderbird with Yahoo. How do I set that up? … (read more)

We have been using Thunderbird with a Cox email account. Cox has just transferred all its customers to Yahoo. I want to use Thunderbird with Yahoo. How do I set that up?

Asked by jauerbach855 1 month ago

Last reply by christ1 1 month ago

Thunderbird

I changed back to Thunderbird from Windows Mail. When I did Thunderbird picked up my old emails from 2018 and before. How can I get them out of Inbox and Sent Box ? … (read more)

I changed back to Thunderbird from Windows Mail. When I did Thunderbird picked up my old emails from 2018 and before. How can I get them out of Inbox and Sent Box ? TU.

Asked by jimhurley1 1 month ago

Last reply by david 1 month ago

Thunderbird Export - What comes over?

I have several users who are migrating email from Outlook, and they want me to confirm if the Thunderbird export will bring over: drafts sent mail deleted mail … (read more)

I have several users who are migrating email from Outlook, and they want me to confirm if the Thunderbird export will bring over:

  • drafts
  • sent mail
  • deleted mail
  • any subfolders in the mailbox

Thank you!!

Asked by Mary.Hilton1 2 months ago

Last reply by Matt 2 months ago

Email Address

Hello, I have two email addresses, one personnel, one business. The other night, Thunderbird asked me to download an update. Since downloading the update, all my business… (read more)

Hello, I have two email addresses, one personnel, one business. The other night, Thunderbird asked me to download an update. Since downloading the update, all my business emails and subfolders are gone and have been replaced by my personnel email address and subfolders. (in the left hand pane - pic attached) The business emails and subfolders are on my main server yahoo, but are not on my Thunderbird program. Can someone help me to recover the business email address emails and subfolders? Thank you.

Asked by mikeklinger 2 months ago

Last reply by Matt 2 months ago

Copy mails from one profile to another and remove duplicates

Hi, I have several profiles in Thunderbird 115.9.0 (64-bit) on Win10 with each profile having few different email accounts which got created over a period of time since … (read more)

Hi,

I have several profiles in Thunderbird 115.9.0 (64-bit) on Win10 with each profile having few different email accounts which got created over a period of time since we had changed some mail service providers (mail hosting server) earlier.

Profile A1 -Email account a -Email account b (period Jan2022 - till date) -Email account c

Profile A2 -Email account p (period Jan 2020 to May 2020) -Email account q -Email account r

Profile A3 -Email account x (period Apr 2020 to Aug 2020) -Email account y

Profile A4 -Email account z (period Jan 2017 to Dec2019)

In reality the email account "b", "p", "x" & "z" are the same.

Question 1) So how ii can merge all my emails from different emails accounts located into different Profiles into a one single mail account and profile. Please note that the option to retrieve old mails from server is not there as the service provider has changed so i want to merge all past emails into one mail folder from local TB database only.

Question 2) After merging, there might be some duplicate emails in the same folder. How do i remove the duplicates and keep single copy.

Please advise.

Thnx & Regards Tejas

Asked by Junk Mail 1 month ago

Last reply by david 1 month ago

I am on Tbird Beta and it is hopelessly bad. How do I switch to regular (non-Beta) if my hard drive is almost out of space?

I'd like to uninstall Beta and install regular. But I have very little space. I can move all my local folders to a temp disk (that would be about 8 GB). How much space… (read more)

I'd like to uninstall Beta and install regular. But I have very little space. I can move all my local folders to a temp disk (that would be about 8 GB). How much space is needed to install regular Tbird?

Asked by mctangora 1 month ago

Last reply by david 1 month ago

Download does Not Download..

Due to repeated issues over a week, I uninstalled Firefox days ago. Tried to Reinstall it repeatedly on same device several times. It was working before..BUT it keeps sho… (read more)

Due to repeated issues over a week, I uninstalled Firefox days ago. Tried to Reinstall it repeatedly on same device several times. It was working before..BUT it keeps showing its downloaded on Settings but Firefox download page keeps showing "DOWNLOAD" Tried several times. Not my computer. Nothing works to resolve it.. Windows 11..

Asked by Linda 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

I cannot download emails into thunderbird

Until the 9th of april I had no problem since then I keep on getting the message: login to server imap.tools.sky.com user namemorgandavid33@sky.com failed retry or enter… (read more)

Until the 9th of april I had no problem since then I keep on getting the message: login to server imap.tools.sky.com user namemorgandavid33@sky.com failed

retry or enter new password.

I contacted sky and I did change my password on their advice and I still cannot login. How do I get thunderbird to accept this new password. Or is there another issue with logging in?

The Sky.com email is now provided by Yahoo. I can access my emails there but I prefer Thunderbird and have used it for some time now. Thank you for your help.

Asked by morgandavid33 2 months ago

Last reply by david 2 months ago

Merge problem

I have two computers, one older with TB 115.9.0 32 bit, pop. The other has 115.9.0 64 bit, imap, same email address. I have tried to merge them, but when i do the Thund… (read more)

I have two computers, one older with TB 115.9.0 32 bit, pop. The other has 115.9.0 64 bit, imap, same email address. I have tried to merge them, but when i do the Thunderbird Import folder has zero messages and no subfolders. I also tried changing the old TB to IMAP, didnt work: "configuration problem". Any help would be appreciated.

Asked by bput71 2 months ago

Last reply by david 1 month ago

Trying to install and use J2SE plug-in

I am trying to access Oracle eBS instance but when I login to the page, I get a notification as shown in the image. After installing the plug-in and restarting the brow… (read more)

I am trying to access Oracle eBS instance but when I login to the page, I get a notification as shown in the image.

After installing the plug-in and restarting the browser, when I try to run the application, I get the same notification.

Asked by Vatsala.Saxena 1 month ago

Last reply by James 1 month ago

Found 1 result for ‘Unable to add Gmail account in addition to an Outlook and Comcast email account’ for ‘Thunderbird’

I have tried many times to add a third email (Gmail account) to my Thunderbird email application. I successfully added both a Comcast and Outlook email account, but Gmai… (read more)

I have tried many times to add a third email (Gmail account) to my Thunderbird email application. I successfully added both a Comcast and Outlook email account, but Gmail won't install. I'm using Windows 11 on a Surface Pro 8 laptop.

Asked by Baker Rawlings 2 months ago

Last reply by christ1 2 months ago

Error: Import Failed Unexpectedly

Sadly, my old Windows 10 PC crashed, and I'm migrating to a new computer. I have a backup of the old default profile folder (9k7faw1z.default), but not of the entire Pro… (read more)

Sadly, my old Windows 10 PC crashed, and I'm migrating to a new computer. I have a backup of the old default profile folder (9k7faw1z.default), but not of the entire Profiles folder. I have tried to import this old default profile using the import function in my new Thunderbird install on my new Windows 11 computer.

Alas, I get the error message "Import failed unexpectedly; more information may be available in the Error Console." I looked in the error console, and it's empty.

Is there a better way to import my old data from my old default profile folder? It's 3GB of valuable data and I'll be in a pickle if I can't access it.

Thanks very much.

Asked by LN899 2 months ago

Last reply by Matt 2 months ago

Unable to update Firefox browser

I have Firefox 124.0.2 running on Windows 11. For some reason, I can't update Firefox. When I manually download the update file, it appears to run Ok, but the version do… (read more)

I have Firefox 124.0.2 running on Windows 11. For some reason, I can't update Firefox. When I manually download the update file, it appears to run Ok, but the version doesn't change. If I go to settings and click on "Check for Updates" is comes back and says Failed to Check for Updates. How do I fix this?

Originally reported on April 11th /questions/1444593: I have Windows 11 and the Firefox 124.0.2 browser. I cannot update to the latest version of Firefox. I receive an error message "Failed to update". I've uninstalled and reinstalled the browser, ran the install utility selecting update, nothing seems to work. Please help

Asked by rpm3110 1 month ago

Last reply by Paul 1 month ago