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Following a switch off and restart triggered I think by a Windows update, Thunderbird is not displaying any messages in my Inbox, though it is showing the number of messages in the Inbox title bar. 'Drafts' and 'Sent' all display correctly, but the 'Inbox' is blank with a grey icon of an envelope and the statement: "No message found". I am an IT novice. I looked on the 'help' pages. I have checked that no filters are set. I have right-clicked on the 'Inbox' title to display the menu with 'properties' at the bottom. I have clicked on that to bring up the dialog box with the "Repair" icon. It shows 'Inbox' in the 'Name' box but I note that the 'Location' box is blank. Presumably it should not be. Presumably it should show either the location of locally stored messages on my hard drive, or the location of the messages on the email server. I am not sure which. I have found the directory on my hard drive where I believe the messages are stored locally. The size of the file suggests to me that they are all there. The periodic 'Checking for new messages' is happening, but nothing is displaying, though a check via webmail shows that new messages are arriving on the server. What should I do to get my Inbox to display correctly? With many thanks, Iain

How can I change the order of my email accounts? I need to be able to move 1 or more accounts from the bottom of the list to the top of the list. I have Thunderbird 128.6.0

Hi, I use a BT email account. I view it on my PC with Thunderbird. I have changed my email account on BT and this works when I use the web version. I cannot find how to change the password in Thunderbird. I have read previous posts which refer to "Tools" then "Options" - I cannot find Options anywhere. Can you help please?

Hi. Long time user, first time writer....

I like the older versions of Thunderbird without message threading. I tried to turn off in Settings Config but did not work. Can I revert to an older version? Or can you please tell me how to make the threading stop? I am on a Mac.

Thank you! Frani

All the messages in my Inbox disappeared this morning. I have a MacBook Air running Sonoma 14.7.2, my ISP is Gandi, and Thunderbird 115.4.1 is my email. I had clicked on a link in an email from a known source and when I returned to email, all the inbox messages were gone. All other folders (Sent, Drafts, etc) are there and current. My husband and I each have email accounts; his Inbox is all there too. The Inbox emails were not in the Trash, Deleted or Junk folders. I closed Thunderbird and reopened; messages still gone. I closed all apps, shut down the computer and restarted; opened Thunderbird, messages still gone. When I look at the Profile files, I can't tell which one would be my Inbox, but none of the likely candidates seems big enough to hold the, um, 7000+ messages that were there. I have spent the day internet-searching and reading various posts on disappearing messages - most of which are very old and/or for Windows - but I am unable to figure out what to do. Are the messages somewhere in the Profile? Are they on my ISP's server? How can I get them back into the Inbox? Thanks for any help.

I have used Thunderbird for years. This week I bought a new laptop and downloaded Thunderbird on it, but realized that my address books aren't there. So I opened my old computer to try to transfer them but could not figure out how to export the address books to the new computer. I found a link re exporting address books for Thunderbird on lifewire.com, but the instruction steps do not correspond to my "old" Thunderbird interface. Fiddling around with that has not revealed steps that will make it work. This could be serious. Any ideas?

I’m running Thunderbird 128.6.0esr (64-bit). I’m trying to export my address book in csv format. I tried to follow these instructions: Start Thunderbird In Address Books Select address book (not 'All Address Books' as it is a virtual search and not a true address book) Tools > Export Choose where to save Save as either: Comma Separated *csv files OR LDIF Click on 'SAve' However, I not finding the option to save as *.csv file. I get abook.sqlite file, but I can’t open file. What app do I use to open file so I can get a *csv file to I can export to use in Outlook. Thanks, John

Hi - I have been looking for over 2 days. How do I import all my data (emails, addresses calendar) from Outlook to Thunderbird.

I have tried Import tool within Thunderbird - import from Outlook. I tried MailStore and was totally confused - the terminology was strange. I managed to make an archive - it took ages to find where it was and I still do not know the file extension.

No videos...nothing.

Thanks

Just spent a couple of frustrating hours on what should be a 2-minute task, and hoping someone can point me the right way. I manage a bunch of mailing lists for a small non-profit. Just got a group of new email addresses. I need to add them to a new mailing list, then after I've verified that they're valid and that the people do in fact want to get these emails, merge them into at least two of the existing mailing lists. I have them in a CSV file. First problem was finding where "create a mailing list" had moved - no longer on File - New in Address Book (why, by the way? That's the logical spot for it.). Then found that there's no way to import a file of addresses into a mailing list - they can only be imported into an address book. Ok, I'll import into a new address book, then create a mailing list, then drag and drop the contacts from the new address book into the new mailing list (which is both what I'd have expected to work, and what a support article I found said). Not what I wanted, because the new mailing list will be under the new address book, which is not where it needs to be, but I'll deal with that later. Nope - doesn't work. I can select any of or all the contacts, I can drag them, but everywhere on the panel has the "not permitted" symbol *except* another address book, which does me no good at all. Ok, try creating a new mailing list where I actually want it to be, then cutting and pasting the names and addresses from another file. Nope, can't find any way to cut and paste 2 fields into a mailing list in edit mode and have the data go where it needs to be, even a single contact, much less a bunch of them. It seems bizarre that something as fundamental as mailing lists would be as difficult to use as it seems, so I'm hoping I've missed something obvious. Currently on 128.7.0, BTW - I usually let TB update whenever it asks. Windows 10 on that box, but also pretty up to date.

Copied Thunderbird Profile from Windows 10 PC, pasted to Windows 11 PC - No email history or address book

I followed the steps to copy the profile from the old PC and paste it into the folder on the old PC.

Thunderbird is using that profile, but there are no email history or address book.

After installing TB with a primary email account and a single alias, I can't find information on adding another email account. Is there a procedure somewhere that I could use to do this?