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For over 1 week now I am finding that T-Bird freezes or locks after I have opened several messages. Leaves me unable to read or delete messages and unable to close down T-bird

With thunderbird version 140.4.0esr (64-Bit) on Linux functions to print e-mails or pdf documents is no longer working. When trying to print an email or a pdf document thunderbird starts looping and you need to stop thunderbird from outside with a kill command.

bp-f7b43b48-1330-4328-a36a-2d3f10260127

Firefox has been crashing regularly for a full day now. I have one profile with multiple extensions, and a fresh profile that is meant to test firefox without any. With this new, "clean-slate" profile with none of my extensions installed, I still get repeated crashes. It is getting in the way of my ability to work- it happens even in Troubleshoot mode, even though I could not confirm any hardware issues prior to this.

Will I need to delete the extenstion-filled profile entirely before going forward? Is there an update I need to install, or anything else I should do myself? Should I provide a list of my extensions?

Attached is the Report ID of my latest crash- hopefully it will help.

Thank you!

Getting "Mozilla Firefox Crash Reporter" problem message when attempting to print files (Docs & Sheets) from Google Cloud. Errors messages have appeared on Lenova Thinkpad laptop in Firefox since mid Dec update. Can print existing files located on desktop, just not from cloud. Both HP and Epson Printers test fine, can print 'test pages'. Tried downloading files from cloud to pc....opening downloads, got same Firefox problem message and crashed. Have used same firefox browser and same printers for several years. Rebooted several times, same error. Can print, 'printer test pages'. Do I have a switch turned off/on or is this a browser problem. Any assistance would be appreciated.

Hi Mozilla I hav got a problem with Firefox on Kubuntu 24.04.3. Everytime the computer is restarted Firefox crashes the first time it's started. That's not a big problem, starting Firefox again don't take long. But the problems is exceeding. If i start Firefox by clicking a link in a mail in Thunderbird. And Firefox has not yet been started, It crashes, but now it's also invaliding the Task bar on the screen where Firefox was started. Invaliding means that I cannot start apps from that screens taskbar, and the clock has stalled, none of the tools works etc. The only possibility solution I have been able to figure out, is restart (It's like going back to Win 98). Sometimes I am able to start a app from that invalid taskbar. But it's not the one app that i clicked on. Even though I can trigger it via Thunderbird, the invaliding of the taskbar will occur after a while. And I have to restart. I am not sure if this is the right place to post. But Firefox is always involved, but maybe Thunderbird or Ubuntu was the right place? Every time Firefox crashes there is send a crash report to Mozilla, but is has been going on for a while, so i guess that nobody is looking at the crash report. If I use Chromium instead of Firefox I don't see the problem.

Hello,

I am experiencing a recurring issue with Firefox on Kali Linux.

Environment:

- OS: Kali Linux (running inside Termux on Android) - Connection: VNC (RealVNC) - Device: Android phone (low RAM) - Desktop: XFCE

Problem: Whenever I open Firefox, tabs frequently crash with the message: “Gah. Your tab just crashed.”

What I already tried:

- Disabled hardware acceleration - Disabled recommended performance settings - Ran Firefox in safe mode - Created a new Firefox profile - Lowered VNC resolution - Restarted the system

The problem still persists.

I believe this may be related to graphics rendering or memory limitations under VNC/Termux.

Please advise if there is a workaround or configuration that can prevent this crash.

Thank you for your support.

I have tried over several days to uninstall and reinstall Firefox to avoid tabs constantly crashing. While I've done this and multiple shut downs and restarts it continues to crash and can't figure out why. Please help.

We are experiencing an ongoing issue with Firefox that persists even after performing the following troubleshooting steps: - Uninstalled Firefox completely. - Removed all browser add-ons and extensions. - Reinstalled the latest version of Firefox. Despite these steps, the issue still occurs: Browser crashes, pages not loading, extension not working. Additional Information: - Operating System: Windows 11 Pro - Firefox Version: 145.0.1 - Error Message:

We would appreciate guidance on resolving this problem, as standard troubleshooting has not resolved it.

Thank you in advance for your assistance. Kind regards, Edward

Win 11 and Thunderbird 140 not working and I have tried all the things I found on the internet and none of them work. I have tried cleaning my registry and deleted directories and uninstalled thunderbird re-started and it will still not work.

I guess I have to forget thunderbird. It is a shame.

Hello, Randomly but frequently enough to be annoying, Firefox freezes my entire laptop. I have windows 11. It freezes so badly that I have to hold down the on/off button until it goes off. I looked it up outside of Firefox help and, per suggestions, turned off the hardware accelerator. That seemed to work for a little while but now it's happening again with greater frequency. There doesn't seem to be any exact situation that causes it which makes it very hard to diagnose. But it's enough that I'm thinking of looking for another browser so any help would be greatly appreciated. Thank you!

NB - For the past half a year I have to sometimes right click to interact with them, anyway

Effectively, I will interact with the extension at the most basic, normal level on something that has interactive elements like a dropdown menu, or basic options.

I will click / right click on the icon and the highlight will appear, then that's it ... the browser then crashes and does not recover. :(

What's worse is that I have to Force Quit and when I restart there is no crash report to send to Moz.

I am just wondering if other Linux users have experienced similar issues.

The attached image is taken at the moment before the 'Force Quit' dialogue opens up in Debian 12 Gnome (Wayland) ...

I have Hardware Acceleration on.

I am about to start testing with it off, but I work from the browser, and do not want performance compromises. So that is (at best) a work-around, and certainly is not a fix.

I'm on version 147.0.2 (64-bit) which would appear to be from the Mozilla Firefox Debian Package mozilla-deb - 1.0 install/repo/whatever ... and the PC specs are: Processor: Intel(R) Core(TM) i7-10850H CPU @ 2.70GHz Memory: 32705MB (11893MB used) Resolution: 7680x2358 pixels OpenGL Renderer: Quadro RTX 3000/PCIe/SSE2

These are my media. prefs ... but ... I doubt that it is relevant: media.ffmpeg.allow-openh264 true media.ffmpeg.customized-buffer-allocation true media.ffmpeg.disable-software-fallback false media.ffmpeg.enabled true media.ffmpeg.encoder.cpu-used 7 media.ffmpeg.encoder.enabled true media.ffmpeg.encoder.quantizer-max 35 media.ffmpeg.encoder.quantizer-min 10 media.ffmpeg.vaapi.force-surface-zero-copy 2

Hi there, I'm wondering why Firefox is crashing tabs like crazy for me the last few days. Chat Gpt reckons these screenshots indicate a problem with the JavaScript Engine. I'm looking for expert help to differentiate the cause so I can be sure my hardware isn't damaged. Scrolling fb or youtube , even using chat gpt and firefox just throws me a crashed tab. I have uploaded the reports that chat gpt has reviewed to ensure it is being accurate.

I'm mainly looking to find out so I can rule out if there are problems with my hardware .Any help identifying the source of the errors would be greatly appreciated!

An elderly friend uses Thunderbird on her laptop, and up until recently it has been fine. Then it just sits there and doesn’t show any new emails, just kind of frozen. She can send emails but not receive them.. Previously another friend had downloaded BT software to act as an alternate to access her @btinternet.com emails…. Strangely she hadn’t received any emails for a few days…. I found that her emails were being auto forwarded to an unknown email. I disabled that and her emails arrived and were visible on the BT site. I downloaded the thunderbird app to her mobile and attempted to set her account up , with no luck.

Any suggestions. Should I delete the thunderbird stuff on both laptop and phone and re-install?

Thanks

Dear All,

I am using Mozilla under Windows 10 in combiation with Bitdefender Anti-Virus-SW. Mozilla worked quite well with this combination. Since two day, I am not aware of any updates, I am not ablel to lauch Mozilla (no reaction). I deactived Bitdefender and tried also the protected mode for Mozilla (deactivating any add-ins). Unfortunately this had no impact. I could not find any helpful advice in forums. Prior de-installing and re-installing SW I am looking for additional hints.

Best Regards Jochen

Whenever I upload a file via my phone (Samsung Galaxy A55 5G), Firefox shows the upload prompt (selecting where the file is going to be) then crashes on its own.

I noticed this when I was using Canva, then tried a few more sites and the upload-crash problem persists all throughout.

Is there any way to troubleshoot this?

Ich habe Thunderbird (140.4.0esr (64-Bit) auf meinem neuen Rechner neu installiert (Windows 11), alle Einstellungen, Konten und Daten habe ich problemlos übertragen können. Seit einiger Zeit bleibt Thunderbird jedes Mal nach 5 Minuten hängen, lässt sich nur über das Windows-Fenster "Thunderbird reagiert nicht" schließen, wobei alle nicht gespeicherten Daten verloren gehen. Ich habe über Webmail meines Anbieters ewetel das Konto bereinigt und das Postfach gelehrt. Das Problem besteht weiterhin. Ich wäre dankbar für jeden Tipp, da ich das Programm schon lange benutze und weiter nutzen möchte.

From time to time especially when I make a break and the screensaver starts Thunderbird crashes. There is a split between the taskbar of Cinnamon and Thunderbird. The program doesn't react anymore. The only way to use it is to kill it and start it again. I really don't know why this happens. It is a new phenomenon. Here are my Systeminformation: [code] System:

 Kernel: 6.8.0-90-generic arch: x86_64 bits: 64 compiler: gcc v: 13.3.0 clocksource: tsc
 Desktop: Cinnamon v: 6.4.8 tk: GTK v: 3.24.41 wm: Muffin v: 6.4.1 vt: 7 dm: LightDM v: 1.30.0
   Distro: Linux Mint 22.2 Zara base: Ubuntu 24.04 noble

Machine:

 Type: Desktop System: Gigabyte product: A320M-H v: N/A serial: <superuser required>
 Mobo: Gigabyte model: A320M-H-CF v: x.x serial: <superuser required> uuid: <superuser required>
   UEFI: American Megatrends v: F42 date: 08/23/2019

CPU:

 Info: 6-core model: AMD Ryzen 5 2600 bits: 64 type: MT MCP smt: enabled arch: Zen+ rev: 2 cache:
   L1: 576 KiB L2: 3 MiB L3: 16 MiB
 Speed (MHz): avg: 2332 high: 3892 min/max: 1550/3400 boost: enabled cores: 1: 1557 2: 3883
   3: 1550 4: 3892 5: 1557 6: 1557 7: 1554 8: 3892 9: 1556 10: 3879 11: 1558 12: 1557
   bogomips: 81435
 Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3

Graphics:

 Device-1: AMD Baffin [Radeon RX 550 640SP / 560/560X] vendor: Micro-Star MSI driver: amdgpu
   v: kernel arch: GCN-4 pcie: speed: 8 GT/s lanes: 8 ports: active: HDMI-A-1 empty: DP-1,DVI-D-1
   bus-ID: 07:00.0 chip-ID: 1002:67ff class-ID: 0300 temp: 39.0 C
 Device-2: Microdia Webcam Vitade AF driver: snd-usb-audio,uvcvideo type: USB rev: 2.0
   speed: 480 Mb/s lanes: 1 bus-ID: 3-2:2 chip-ID: 0c45:6366 class-ID: 0102 serial: <filter>
 Display: x11 server: X.Org v: 21.1.11 with: Xwayland v: 23.2.6 driver: X: loaded: amdgpu
   unloaded: fbdev,modesetting,vesa dri: radeonsi gpu: amdgpu display-ID: :0 screens: 1
 Screen-1: 0 s-res: 3840x2160 s-dpi: 96 s-size: 1016x571mm (40.00x22.48")
   s-diag: 1165mm (45.88")
 Monitor-1: HDMI-A-1 mapped: HDMI-A-0 model: Samsung U28E590 serial: <filter> res: 3840x2160
   hz: 30 dpi: 160 size: 608x345mm (23.94x13.58") diag: 699mm (27.5") modes: max: 3840x2160
   min: 720x400
 API: EGL v: 1.5 hw: drv: amd radeonsi platforms: device: 0 drv: radeonsi device: 1 drv: swrast
   gbm: drv: kms_swrast surfaceless: drv: radeonsi x11: drv: radeonsi inactive: wayland
 API: OpenGL v: 4.6 compat-v: 4.5 vendor: amd mesa v: 25.0.7-0ubuntu0.24.04.2 glx-v: 1.4
   direct-render: yes renderer: AMD Radeon RX 560 Series (radeonsi polaris11 ACO DRM 3.57
   6.8.0-90-generic) device-ID: 1002:67ff

Audio:

 Device-1: AMD Baffin HDMI/DP Audio [Radeon RX 550 640SP / 560/560X] vendor: Micro-Star MSI
   driver: snd_hda_intel v: kernel pcie: speed: 8 GT/s lanes: 8 bus-ID: 07:00.1 chip-ID: 1002:aae0
   class-ID: 0403
 Device-2: AMD Family 17h HD Audio vendor: Gigabyte driver: snd_hda_intel v: kernel pcie:
   speed: 8 GT/s lanes: 16 bus-ID: 09:00.3 chip-ID: 1022:1457 class-ID: 0403
 Device-3: Microdia Webcam Vitade AF driver: snd-usb-audio,uvcvideo type: USB rev: 2.0
   speed: 480 Mb/s lanes: 1 bus-ID: 3-2:2 chip-ID: 0c45:6366 class-ID: 0102 serial: <filter>
 API: ALSA v: k6.8.0-90-generic status: kernel-api
 Server-1: PipeWire v: 1.0.5 status: active with: 1: pipewire-pulse status: active
   2: wireplumber status: active 3: pipewire-alsa type: plugin

Network:

 Device-1: Realtek RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet vendor: Gigabyte
   driver: r8169 v: kernel pcie: speed: 2.5 GT/s lanes: 1 port: f000 bus-ID: 06:00.0
   chip-ID: 10ec:8168 class-ID: 0200
 IF: enp6s0 state: up speed: 1000 Mbps duplex: full mac: <filter>

Bluetooth:

 Device-1: ASUSTek ASUS USB-BT500 driver: btusb v: 0.8 type: USB rev: 1.1 speed: 12 Mb/s lanes: 1
   bus-ID: 1-7:2 chip-ID: 0b05:190e class-ID: e001 serial: <filter>
 Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter> bt-v: 5.1 lmp-v: 10
   sub-v: d922 hci-v: 10 rev: dfc6 class-ID: 7c0104

Drives:

 Local Storage: total: 1.36 TiB used: 492.77 GiB (35.3%)
 ID-1: /dev/sda vendor: Western Digital model: WDS500G2B0B-00YS70 size: 465.76 GiB
   speed: 6.0 Gb/s tech: SSD serial: <filter> fw-rev: 20WD scheme: MBR
 ID-2: /dev/sdb vendor: Western Digital model: WD10SPZX-22Z10T0 size: 931.51 GiB type: USB
   rev: 3.0 spd: 5 Gb/s lanes: 1 tech: HDD rpm: 5400 serial: <filter> fw-rev: 1201 scheme: MBR

Partition:

 ID-1: / size: 72.78 GiB used: 44.49 GiB (61.1%) fs: ext4 dev: /dev/sda2
 ID-2: /boot/efi size: 187.1 MiB used: 6.1 MiB (3.3%) fs: vfat dev: /dev/sda1
 ID-3: /home size: 383.86 GiB used: 232.71 GiB (60.6%) fs: ext4 dev: /dev/sda3

Swap:

 ID-1: swap-1 type: file size: 8 GiB used: 782.5 MiB (9.6%) priority: -2 file: /swapfile

USB:

 Hub-1: 1-0:1 info: hi-speed hub with single TT ports: 9 rev: 2.0 speed: 480 Mb/s lanes: 1
   chip-ID: 1d6b:0002 class-ID: 0900
 Device-1: 1-7:2 info: ASUSTek ASUS USB-BT500 type: bluetooth driver: btusb interfaces: 2
   rev: 1.1 speed: 12 Mb/s lanes: 1 power: 500mA chip-ID: 0b05:190e class-ID: e001 serial: <filter>
 Hub-2: 2-0:1 info: super-speed hub ports: 3 rev: 3.1 speed: 10 Gb/s lanes: 1 chip-ID: 1d6b:0003
   class-ID: 0900
 Hub-3: 3-0:1 info: hi-speed hub with single TT ports: 4 rev: 2.0 speed: 480 Mb/s lanes: 1
   chip-ID: 1d6b:0002 class-ID: 0900
 Device-1: 3-2:2 info: Microdia Webcam Vitade AF type: video,audio
   driver: snd-usb-audio,uvcvideo interfaces: 4 rev: 2.0 speed: 480 Mb/s lanes: 1 power: 500mA
   chip-ID: 0c45:6366 class-ID: 0102 serial: <filter>
 Hub-4: 3-3:3 info: Terminus Hub ports: 4 rev: 2.0 speed: 480 Mb/s lanes: 1 power: 100mA
   chip-ID: 1a40:0101 class-ID: 0900
 Device-1: 3-3.3:4 info: YICHIP Wireless Device type: keyboard,mouse driver: hid-generic,usbhid
   interfaces: 2 rev: 2.0 speed: 12 Mb/s lanes: 1 power: 100mA chip-ID: 3151:3020 class-ID: 0301
   serial: <filter>
 Device-2: 3-3.4:5 info: CHERRY Keyboard type: keyboard,HID driver: cherry,usbhid interfaces: 2
   rev: 2.0 speed: 1.5 Mb/s lanes: 1 power: 100mA chip-ID: 046a:0023 class-ID: 0300
 Hub-5: 4-0:1 info: super-speed hub ports: 4 rev: 3.0 speed: 5 Gb/s lanes: 1 chip-ID: 1d6b:0003
   class-ID: 0900
 Device-1: 4-1:2 info: JMicron / USA External USB 3.0 type: mass storage driver: uas
   interfaces: 1 rev: 3.0 speed: 5 Gb/s lanes: 1 power: 896mA chip-ID: 152d:0579 class-ID: 0806
   serial: <filter>

Sensors:

 System Temperatures: cpu: 39.9 C mobo: 31.0 C gpu: amdgpu temp: 39.0 C
 Fan Speeds (rpm): N/A gpu: amdgpu fan: 1104

Repos:

 Packages: 3485 pm: dpkg pkgs: 3444 pm: flatpak pkgs: 41
 No active apt repos in: /etc/apt/sources.list
 Active apt repos in: /etc/apt/sources.list.d/agornostal-ulauncher-noble.list
   1: deb [signed-by=/etc/apt/keyrings/agornostal-ulauncher-noble.gpg] https: //ppa.launchpadcontent.net/agornostal/ulauncher/ubuntu noble main
 Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list
   1: deb [signed-by=/usr/share/keyrings/brave-browser-archive-keyring.gpg] https: //brave-browser-apt-release.s3.brave.com/ stable main
 No active apt repos in: /etc/apt/sources.list.d/devolo-updates.list
 Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
   1: deb [arch=amd64] https: //dl.google.com/linux/chrome/deb/ stable main
 Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
   1: deb http: //packages.linuxmint.com zara main upstream import backport
   2: deb http: //archive.ubuntu.com/ubuntu noble main restricted universe multiverse
   3: deb http: //archive.ubuntu.com/ubuntu noble-updates main restricted universe multiverse
   4: deb http: //archive.ubuntu.com/ubuntu noble-backports main restricted universe multiverse
   5: deb http: //security.ubuntu.com/ubuntu/ noble-security main restricted universe multiverse
 Active apt repos in: /etc/apt/sources.list.d/vivaldi.list
   1: deb [arch=amd64] https: //repo.vivaldi.com/stable/deb/ stable main
 Active apt repos in: /etc/apt/sources.list.d/zquestz.list
   1: deb [signed-by=/usr/share/keyrings/zquestz-archive-keyring.gpg] https: //zquestz.github.io/ppa/ubuntu ./
 Active apt repos in: /etc/apt/sources.list.d/vscode.sources
   1: deb [arch=amd64] https: //packages.microsoft.com/repos/code stable main

Info:

 Memory: total: 8 GiB available: 7.69 GiB used: 3.97 GiB (51.5%)
 Processes: 409 Power: uptime: 9h 12m states: freeze,mem,disk suspend: deep wakeups: 0
   hibernate: platform Init: systemd v: 255 target: graphical (5) default: graphical
 Compilers: gcc: 13.3.0 Client: Unknown python3.12 client inxi: 3.3.34

/code Thanks for help.

When inserting several larger images (JPEG, 1.4 MB, 1770x2440 px, 300 dpi) directly into the message body (i.e. not as an attachment), Thunderbird crashed and the draft of the written message was not saved.

Is there a limit to the maximum size or format of an image that can be inserted directly into the body of the message?

I am using THB release 140.6.0esr/32-bit

Crash submitted, ID = 320cc808-4505-4cba-6e0f-9f2c2955d007 Still happens in troubleshoot mode. Still happens with extensions disabled (Ublock origin, Proton Pass) Started happening since Dec. 5, 2025 System is current with all Debian?Ubuntu updates installed (daily refreshes) Linux Kernel 6.8 on Lenovo Yoga i7 (ca. 2022) with Intel i5 & Intel graphics