Back up old bookmarks and saved data

Hi I need help as my Firefox browser got uninstalled this morning I had to reinstall and all my saved data has disappeared, Please help retrieve old mozilla firefox da… (read more)

Hi I need help as my Firefox browser got uninstalled this morning I had to reinstall and all my saved data has disappeared,

Please help retrieve old mozilla firefox data.

Asked by komal chugh 2 hours ago

Last reply by Paul 1 hour ago

Possible infection on Firefox

Every time I access the web I get a report from Norton saying "Threat secured". It attaches every single website that I open. See attachment for some exmaples (only vari… (read more)

Every time I access the web I get a report from Norton saying "Threat secured". It attaches every single website that I open. See attachment for some exmaples (only variabole part of message shown apart from first one).This is occuring 50+ times a day but does not occur using Edge, so it appears to be related to Firefox. PLEASE help. Norton have not helped with this. Thank you- Colin O'Brien

Asked by colin_obrien 1 day ago

Last reply by Denys 1 hour ago

Websites not working with Firefox but work with Chrome and DuckDuckGo

I like Firefox - it's been my default browser for a long time. But I am getting REALLY tired of websites not working with Firefox but working with Chrome (which I hate) … (read more)

I like Firefox - it's been my default browser for a long time. But I am getting REALLY tired of websites not working with Firefox but working with Chrome (which I hate) and now DuckDuckGo. Specifically, federal government websites like Social Security, Id.Me, and I.R.S DONT WORK WITH FIREFOX!!! Also California DMV. Now I'm even having problems with commercial sites like Outdoorsy.com! I shouldn't have to switch but I'm getting real close to just abandoning Firefox. I will also add that the number of times I have to download a new version, then delete my session, let it load, and then use history to restore previous session is also VERY ANNOYING!!!

Asked by samrosedc 4 hours ago

Last reply by jordanphillips0111 3 hours ago

Cannot send emails in Thunderbird for Mac after update

Updated to Thunderbird 140 for Mac and now cannot send emails -- on two different machines: one an iMac (OS 18.5), the other a MacBook (OS 17.x). About 10 or 20 second… (read more)

Updated to Thunderbird 140 for Mac and now cannot send emails -- on two different machines: one an iMac (OS 18.5), the other a MacBook (OS 17.x).

About 10 or 20 seconds after hitting "Send", we get an error message saying "Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: EHLO [13 hex characters] internal error AUP#EML-005."

Our settings and password have not changed, and they are all correct according to our ISP.

Have tried a clean re-install. Did not help.

What to do?

Asked by Montrealer 11 hours ago

Last reply by jeff-g 4 hours ago

Bug Report for Mozilla Team About Gmail PDF Reader: When you open a Gmail PDF In another window, the zoom setting has a bad response, with much delay, I inform you of this Bug So you can fix it, thank you very much.

Bug Report for Mozilla Team: When you open a Gmail PDF In another window, the zoom setting has a bad response, with much delay, I inform you of this Bug So you can fix it… (read more)

Bug Report for Mozilla Team: When you open a Gmail PDF In another window, the zoom setting has a bad response, with much delay, I inform you of this Bug So you can fix it, thank you very much.

Asked by nequialejo 7 hours ago

Last reply by jscher2000 - Support Volunteer 7 hours ago

CNN.com does not load (most of the time)

I recently re-installed FireFox after I suddenly had problems that the profile folder could not be accessed. I uninstalled it, then reinstalled it using the download from… (read more)

I recently re-installed FireFox after I suddenly had problems that the profile folder could not be accessed. I uninstalled it, then reinstalled it using the download from Mozilla website. This fixed the profile issue. I am using the latest version. Now, I find that most of the time, cnn.com won't load: I see messages on the bottom left corner that it is connecting to all sorts of web sites, in particular it tends to get stuck on "Sending request to signal-metrics-collector-beta.s-onetag.com" . I don't know if it eventually loads, I give up after about 1 minute. In Chrome, cnn.com loads instantly. In Firefox, BBC.com loads instantly. Microsoft.com loads instantly. I have installed the same extensions as before. I started FireFox with all of them turned off, no difference. As I mentioned, it does not load MOST of the time - once in a while it loads instantly, but later on the problem reoccurs. >What is wrong with FireFox and why won't it load CNN as quickly as before? I am using Firefox on Windows 11, I have Malwarebyes installed. Thanks, Adriaan

Asked by Adriaan 15 hours ago

Last reply by jonzn4SUSE 7 hours ago

Session corruption?

I have a profile that causes odd behavior, within the profile, and to the OS. Regarding the profile itself: 1. I use Multiple Tab Handler, which should allow me to … (read more)

I have a profile that causes odd behavior, within the profile, and to the OS.

Regarding the profile itself:

1. I use Multiple Tab Handler, which should allow me to move tabs on the tab bar with the mouse, but it does not (see image of proper behavior)

2. Normally, i can drag this padlock button to the desktop to create a shortcut. but now, it will not move/drag (see image 2)

3. I also have a backup profile from several months ago that has none of the above symptoms. However, If I substitute it's sessionstore.jsonlz4 file with the the one from the problematic profile, all the bad behavior mentioned above re-emerges.

I know this sounds strange, but, I also get external display issues when using the broken profile. These events are random, and manifest themselves differently, so I can't duplicate them. Essentially, these snips are examples of images from the taskbar tabs, or the clock area, suddenly superimposing themselves on the top portions of the taskbar toolbar area.

This is the view of my clock area (see next image 3)

In the following image, imagine that the portion on the left, that opens the start menu, is now hidden under what looks exactly like the clock area on the right, superimposed over it (see next image 4)

Those aberrations are removed by simply moving the mouse cursor over them, but they will continue to occur in any number of variations over any area of that top toolbar.

Is there a Session Manager that will save the session, to be later restored into that previous profile, but not also pass along the corruption?

Asked by noel_envode 1 day ago

Last reply by jscher2000 - Support Volunteer 7 hours ago

webcam, microphone not accessible

I have read all your tutorials. I was unable to have an important televisit with my doctor yesterday because nothing I tried worked. I am unable to use webcam for other… (read more)

I have read all your tutorials. I was unable to have an important televisit with my doctor yesterday because nothing I tried worked. I am unable to use webcam for other sites until I resolve this problem. Previously I had no problem with my webcam but recently had to get new pc with windows 11 & needs to configure my pc to address this issue. I have another appt scheduled with another doctor & need to fix this problem asap Thanks

Asked by mxereas 12 hours ago

Last reply by jonzn4SUSE 7 hours ago

Unable to add account.

I can't add an account. When I try to add an account, I get an error message: can't access property "cleanup", this[#configVerifier] is undefined The version of Thunderbi… (read more)

I can't add an account. When I try to add an account, I get an error message: can't access property "cleanup", this[#configVerifier] is undefined The version of Thunderbird is 140.0.1esr (64-bit).

Asked by Ya Ma 9 hours ago

Last reply by sfhowes 7 hours ago

Thunderbird (local) calendar notifications for events are partly not working

I got a new PC with Windows 11. I installed Thunderbird 136.0.1 , activated the private calendar, and entered events there. For events with a reminder that have a specifi… (read more)

I got a new PC with Windows 11. I installed Thunderbird 136.0.1 , activated the private calendar, and entered events there. For events with a reminder that have a specific duration (e.g., Wednesday from 10 AM to 11 AM), I receive notifications. However, when I create a full-day event and want to be reminded, for example, 1 day before, I don't receive any notification. Additionally, events with a reminder are not shown in bold in the calendar overview (whether they have a specific duration or are all-day events). Can you please help me?

Asked by T-M- 3 months ago

Last reply by JimC 8 hours ago

Calendar Font Size Change on Monthly Grid View

Is there a font setting to change JUST the font size (event title field) that is displayed on the TB Calendar monthly grid view. Was able to change overall size in TB, b… (read more)

Is there a font setting to change JUST the font size (event title field) that is displayed on the TB Calendar monthly grid view. Was able to change overall size in TB, but did not really want same change on mail views? Perhaps a specific TB setting (or userchrome command)?

Yes, I did see the question on Calendar Event font size changes, but not applicable to this as I read it...

Thanks for any suggestions, if any....

Asked by Brant Mercer 18 hours ago

Last reply by sfhowes 8 hours ago

Calendar - linking to Google

I use Thunderbird as main email client on PC, I also access via iPAD email On iPAD if I get a Calendar invite (eg Teams) I can scroll to bottom of the invite, and there… (read more)

I use Thunderbird as main email client on PC, I also access via iPAD email

On iPAD if I get a Calendar invite (eg Teams) I can scroll to bottom of the invite, and there is an option to add ICS file to Calendar. I click on it and it pushes the invite to Google Calendar, and it inserts the correct appointment.

However on my main device (W11 PC) Thunderbird does not show any ICS file. There is a banner that say "This message contains event information. Enable a Calendar to Handle it" Can it be configured to use Google Calendar as the linked Calendar ? If so, could someone explain to me how to do this.

Asked by rick_hughes 3 weeks ago

Last reply by sfhowes 9 hours ago

CSS @media not rendering in Firefox/Android

When I view my Wordpress website on Firefox/Android, the CSS @media changes are not rendered. The change is simply moving the text from the top of the screen (where it is… (read more)

When I view my Wordpress website on Firefox/Android, the CSS @media changes are not rendered. The change is simply moving the text from the top of the screen (where it is on the desktop Firefox) to the bottom of the screen (in the phone app). - Delete data when exit is checked in the Firefox phone app. - I also go into the Firefox phone app browser settings and clear the data manually. - I go into Settings > Apps on my phone to the Firefox app and clear the cache there as well. Yet, when I launch Firefox again and view the website, no changes occur. I have done this several times and still the changes do not occur. What is wrong here? Why doesn't Firefox/Android make the changes?

Asked by David M. 10 hours ago

Last reply by Paul 9 hours ago