All Products Support Forum

Since installing Supernova, I find a huge (multiple minute) delay whenever I open a folder to a new tab or window. There was zero delay on the prior version to open a folder, so it appears to be specific to Supernova. I'm surprised that no one else has mentioned it on the forums yet, so it seems it might just be something about my particular setup. Can anyone help me diagnose what I might be doing wrong?

Thanks!

My thunderbird just upgraded to 115.2.2 (32-bit) - my windows is 64-bit - but I can't read the preview window or emails. Everything is in a gigantic font so I see only 2 lines at a time in both the main email edit screen and the preview screen. I tried changing it to Calibri 12 in Settings (it was Calibri 17) but that makes no difference. I also don't like that I have to go through File menu now to get messages for just one account. Is there a way to downgrade back to my old version? I guess that would be 115.2.1. Thank you!

I'm running Thunderbird 115.2.3 on Mac OS X Ventura 13.5.2. Since a few days ago, the Thunderbird interface will hang completely a few minutes after it launches. I can usually get in and read an email or two before this happens. No crash dialog appears, and I have to force quit the application.

A few things I've tried, unsuccessfully:

• Launching in safe mode has the same issue
• Deleting the global messages DB seems to make this issue go away for a while, but then it comes back again at a certain point (like after a day or so of use)

I was able to save a Mac OS X crash report, which is here https://gist.github.com/timstallmann/1bc7150c43054642e5e936782e247527 in case it provides any insight.

I hope there's a solution to this! I have been a loyal thunderbird user for decades and have never had a problem like this.

Since TB 115, I have issues with the "invite" functionality of Lightning, as follows.

It generates errors as follows:

• "invite" does not work. I can add emails to be invited to an event, but the invite is then not sent at least with the option "notify" + "send individual mail" (other alternatives such as open visible list of destinatories are not feasible due to privacy)

• when opening an "event" from the calendar, it displays in a full-screen format (see screenshot_2) that lists all invited attendees

• The "invite attendees" window works but has a strange pink block on top right (see screenshot_3)

• the page where the format of sending ("notify", "send individual mails") is not accessible any more

Currently the calendar as such works fine. But the "invite" function is critical for the use I am giving as transnational NGO to invite to meetings etc. All worked fine with previous TB versions.

System config: WIN10 prof, all updates installed, fully licensed, AMD Ryzen 9 5900X etc. (mid-end system built in 2022).

Thanks for looking into a solution.

Klaus

Hi, I use new version 115.1.0. When creating calendar event and adding attendees, they don't get the invite and I don't see the message that sent in sent items folder. Please assist

Most of my work life is in email. Over 25 years (starting with Mulberry) I have built up a custom IMAP folder hierarchy that makes work manageable, but Thunderbird 115 has broken this, now displaying nested subfolders at the top level sorted alphabetically. See the images for before and after. For example, there are now three "Administrative" folders that were formerly classified under superordinate folders for my roles as lab leader, graduate program chair, and departmental faculty member. Persons who used to be in Colleagues or Students subfolders are now at top level. Inexplicably, a few folders retained their hierarchy but most are flattened out. Now I need to scroll through hundreds of folders (have not counted recently but in the late 2000's I had over 500.)

I was able to revert to 102.14 using backups, but will be stuck with this version for the rest of my career unless Thunderbird fixes these problems. Thunderbird is so important to me that I make an automated monthly donation to the project, but will have to cancel if this is not fixed.

If anyone has found a work around please LMK. And Thunderbird team, please acknowledge and LMK whether this will be addressed or are IMAP users left behind?

Thanks, Dan Suthers

Hi, I have downloaded the latest Thunderbird and it is driving me mad because I KNOW there is a simple solution (I hope) When I used to open my emails they were all listed from oldest to newest and Thunderbird would automatically go to the bottom of the list where my latest (newest) emails were, NOT ANY MORE it goes to the older email in my in box, click date and YES the latest email rushes to the top of the list BUT I want it at the bottom HOW do I get the emails back the way I like them?

Hi all,

Just upgraded to Thunderbird 115(from the last Non beta version).

I have multiple email accounts.

When I click to the inbox off one of my gmail accounts it does not display to the last message received. Thunderbird opens to a message about 1/4 up into my inbox.

I have a second gmail account and this behavior does not occur.

I'm sure its a easy fix, I just can't figure it out .

James

Thunderbird 115.0.1 (64-bit) on Windows 10 Pro 22H2 OS build 19045.3208 Having just updated from 102.13.0.0, I find the sizing and applying of column sizes/views to be even more frustrating than before. Comments/questions: 1. Why is it virtually impossible to simply slide a column header divider to a new location where one wants the divider to be without other adjacent columns changing size too? 2. Why do columns like Date and Tag refuse to slide to a minimal size and even double-clicking requires multiple attempts to reduce the width? 3. Why do column widths not transfer exactly when using Apply to... ? 4. Is it possible to have an Apply to... option that is All Accounts and their Children? (Rather than having to do it on each Account separately.) 5. Once a particular "view" (generic use of the term) is to one's satisfaction, what is the supported way to reproduce that exactly on all folders in all Accounts, so that every element (column selections, sizing, sorting, etc) is identical on all folders? Thanks!

Hi, I stupidly 'upgraded' from V102 to V115, which I immediately disliked. I managed to re-install V102, but it then said the profile was for a newer version. I had a backup from a few weeks ago, and copied all the top-level files over. So I got all my setup bacvk and all seemsed fine, but have just seen that my address book is messed up.

I had lots of important 'contact lists' (about 10), they have all disappeared. I only see "Outlook Express..." (imported ages ago) and "Collected Addresses", the main section, and the sub-lists are all missing, and I have lost years of addresses for my business.

I have the abook.sqlite backed up on 13th Sept, but can't open or use it to check what's in there. I tried importing, but got as 'fail'

The problem affects Mozilla Thunderbird v.115.3.1. I have local folders with subfolders and subfolders within them. Until now, subfolders expanded only after clicking on the folder. And it was very convenient. Now subfolders expand as soon as the mouse hovers over the folder name. This is very uncomfortable. Is it possible to return to the previous solution in the settings?

Hi This morning I was blessed with update 115 for Thunderbird. Not impressed. I have a couple of issues I hope you can help with.

1. The box that lists incoming messages is way too long, taking up over half the screen. I moved it up as small as it will let me. 2. The second question is the box in between inbox and the message (middle pane) is also way too large. Ideally, I would only like it to display the top line. Remove the to and subject line The attached screen shot hopefully will help you see the issue. Please note that on the bottom of the shot is probably 3/4 way down my screen with very little room to read the message. Perhaps 3 or 4 lines at best.

On latest version 115.3.1 (64 bit) when I click on GET MESSAGES nothing seems to happen for several minutes than after repeated clicks on same suddenly line at bottom shows downloading some number of messages. Is this something I am doing to slow what used to be very speedy process to download messages from Comcast server to my PC?

When I opened Tbird app today, my messages show in various folders but only a list of messages, not a screen to view contents of message being examined. I did not do anything I am aware of to change this and haven't been able to locate setting to turn on the message content view again. Also on list of messages, they are shown but with a much wider spacing (double space?) with lot of wasted blank space. How to correct this?

Thunderbird 115.0 (though also happened on 102), M2 macbook pro; OS up to date.

On AC & battery, thunderbird uses up huge amounts of power sporadically in its background activity, taking up ~50-80% of processor power & hundreds of gb virtual memory (see activity monitor screenshot attached). Computer gets pretty hot to touch with thunderbird on, which I don't see with other apps. Troubleshooting info below.

This has been happening for several months now, since I switched to thunderbird & was hoping it would resolve at 115. I can't find any correlation with other usage patterns of the computer (ie I dont think it's correlated with idle usage, but not willing to stage reputation on that).

Thanks so much for any help!

 Application Basics

   Name: Thunderbird
   Version: 115.0
   Build ID: 20230711125218
   Distribution ID:

   Update Channel: release
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:115.0) Gecko/20100101 Thunderbird/115.0
   OS: Darwin 22.5.0 Darwin Kernel Version 22.5.0: Thu Jun  8 22:21:34 PDT 2023; root:xnu-8796.121.3~7/RELEASE_ARM64_T8112
   OS Theme:
   Rosetta Translated: false

   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 0
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 8.0 GB
   Disk Space Available: 18.0 GB

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.gmail.com:993, 3, OAuth2
     OUTGOING: , smtp.gmail.com:465, 3, OAuth2, true

   account2:
     INCOMING: account2, , (none) Local Folders, 0, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap.gmail.com:993, 3, OAuth2
     OUTGOING: , smtp.gmail.com:465, 3, OAuth2, true

 Libraries

     Library
     Status
     Expected minimum version
     Version in use
     Path

     RNP (OpenPGP)
     OK
     0.17.0
     0.17.0.MZLA.115.0
     /Applications/Thunderbird.app/Contents/MacOS/librnp.dylib

 Calendar Settings

     Research Presentations

       Name
       Value

       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only: false
       Suppress Alarms:
       Cache Enabled:
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: false
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true

     Personal

       Name
       Value

       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only: false
       Suppress Alarms:
       Cache Enabled:
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: false
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true

     Deneb Blue

       Name
       Value

       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only: false
       Suppress Alarms:
       Cache Enabled:
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: false
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true

     Classes

       Name
       Value

       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only: false
       Suppress Alarms:
       Cache Enabled:
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: false
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true

     A1R Confocal

       Name
       Value

       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only: false
       Suppress Alarms:
       Cache Enabled:
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: false
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true

   [trimmed]

When I upgraded from MacOS Ventura to MacOS Sonoma, Thunderbird stopped working. Getting it to work the first time required me to use Apple's 2 Step Verification process to create an app-specific password. After the MacOS upgrade, that process was no longer available. Apple switched to 2 Factor Authentication, which is apparently different and incompatible with 2sv. The other websites and applications on my iMac have already switched to 2fa, and I'm not sure I can have both methods active on the same computer (but I've asked, Apple, anyway).

Is there a recent change in Thunderbird that would allow me to use 2fa instead of 2sv to access Thunderbird?

I have many years worth of emails in Thunderbird that I can no longer access. I can see the directory structure, and some of the email lists, but not the content.

Thanks for the help!

Migrated for old PC which showed all emails listed sorted by date in the Unified Inbox. New PC lists email accounts but only visible by individual email account. The unified inbox folder is blank. Version 115.2.2

Hi.

Thunderbird now crashes almost immediately on startup, even in safe mode.

My latest crash report, which has been submitted, is bp-3abf51c7-3373-408a-acd9-d87220230810

I'm running Mac OS Ventura 13.5. Re-installing Thunderbird didn't help, nor did a machine reboot.

Thanks in advance,

Kukisvoomchor

I don't like my new layout - I presume from update. I can't move the line below messages up like I used to so I can't read messages below it. Everything looks too big. How can I get back to the plain old view. I have tried changing views

Good morning,

My Thunderbird was just upgraded to the latest version (115). After opening it the first time, my inbox folder no longer showed the subfolders for each account. I then dragged a single inbox folder to the inbox, but instead of moving or linking the folder, it wiped everything that was in it. Nothing went to trash, it is just gone. Is there somewhere else I might be able to find these emails? It is an outlook account, and they don't seem to be on that server either. Thank you for any help.

~ Mike