Cannot open gmail.

Today I cannot open gmail on laptop, windows 10 with firefox. Site wants clear cache & cookies, I cannot sign in to google account. Clive CaveyWhen you use a browser… (read more)

Today I cannot open gmail on laptop, windows 10 with firefox. Site wants clear cache & cookies, I cannot sign in to google account. Clive CaveyWhen you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites. Computer AndroidiPhone & iPad In Chrome

   On your computer, open Chrome.
   At the top right, click More More and then Clear browsing data.
   Select a time range, like Last hour or All time.
   Select the types of information you want to remove.
   Click Clear data.

Learn how to change more cookie settings in Chrome. For example, you can delete cookies for a specific site. In other browsers

If you use Safari, Firefox, or another browser, check its support site for instructions. What happens after you clear this info

After you clear cache and cookies:

Asked by Clive & Brenda 53 minutes ago

Last reply by jonzn4SUSE 47 minutes ago

Cannot login to outlook email suddenly.

Hi all, I did search the key word Outlook but did not see a helpful reply. I used my extension to clear the cache, did not help. I even call the help desk at work, they… (read more)

Hi all, I did search the key word Outlook but did not see a helpful reply. I used my extension to clear the cache, did not help. I even call the help desk at work, they suggested Chrome and i was able to log on. I already have to use Chrome for Netflix, i don't want to have to move to another browser. I have Mozilla VPN but it is not on all the time. Please advise. thanks, E

Asked by evanddessasauiii 2 hours ago

Last reply by jonzn4SUSE 52 minutes ago

IE Tab extension...

There used to be an extension called "IE Tab". It allowed you to right click on the link, and open the site in a tab, using Internet Explorer, for sites that didn't work … (read more)

There used to be an extension called "IE Tab". It allowed you to right click on the link, and open the site in a tab, using Internet Explorer, for sites that didn't work properly in Firefox. I was wondering if anybody knows of any similar extension that would do the same for Edge? I can't open Twitter (X) using Firefox anymore, but I can open it using Edge. I don't like Edge (obviously), but I have no choice. Thanks in advance!!!

Asked by carlrgoodwin 1 day ago

Last reply by jonzn4SUSE 1 hour ago

Does Firefox only sync some passwords?

I use 1 Firefox account on 3 devices (2 PCs and a smartphone). On the first PC, the number of synchronized passwords is 1126. On the second PC - 135 (similar on a smartph… (read more)

I use 1 Firefox account on 3 devices (2 PCs and a smartphone). On the first PC, the number of synchronized passwords is 1126. On the second PC - 135 (similar on a smartphone).

I pressed the "Synchronize" button many times, everything works, new tabs appear, but there are no passwords. What to do? I'm afraid that if I log out of my account on the first PC, I will lose all access forever.

Asked by Artem 19 hours ago

Last reply by cor-el 1 hour ago

Intranet site no longer works with Mozilla Firefox

We have an intranet site behind an Active Directory Federation Services (AD FS) - after updating the SSL certificate, the website will no longer allow Firefox clients to … (read more)

We have an intranet site behind an Active Directory Federation Services (AD FS) - after updating the SSL certificate, the website will no longer allow Firefox clients to log in.

They will be prompted to sign in (with a default sign in prompt, not even the website login prompt), even if you enter the correct user/password it will continue to prompt you. The new cert works with Edge, Safari, and Chrome - I've enabled the following settings in about:Config network.automatic-ntlm-auth.trusted-uris, network.negotiate-auth.delegation-uris, network.negotiate-auth.trusted-uris, and set signon.autologin.proxy to be true - but the issue still persists.

Has anyone seen this/been able to figure this out? I've seen a few other posts, but no resolutions. Does Firefox not support Certificate Signature Algorithm SHA-384 With RSA Encryption? This is the only difference I can see between the 2 certificates; the original is SHA-256 With RSA Encryption.

Thank you!

Asked by paulieixnay 1 day ago

Last reply by jscher2000 - Support Volunteer 3 hours ago

Removing Tabs Bar in Firefox Browser on Windows

Hi, I'm trying to remove the bar at the top of firefox browser with tabs in them. I read another article (https://support.mozilla.org/es/questions/1417387#answer-1588947… (read more)

Hi,

I'm trying to remove the bar at the top of firefox browser with tabs in them. I read another article (https://support.mozilla.org/es/questions/1417387#answer-1588947) under spain link, i think, and the solution said to write "TabsToolbar-customization-target { visibility: collapse !important; }" somewhere. Where do I go to write that?

I tried the console by pressing f12, but that doesn't seem like that's it. In that article it also mentions to go to about:config and change the status of "browser.tabs.drawInTitlebar" to false, or delete it, but didn't work either.

Asked by Rohan Kapur 7 hours ago

Last reply by jscher2000 - Support Volunteer 3 hours ago

Backup

Last time I tried backing up my bookmarks, they were saved in a file that was basically a list, a list that can't be imported back to Firefox bookmarks, but just a list. … (read more)

Last time I tried backing up my bookmarks, they were saved in a file that was basically a list, a list that can't be imported back to Firefox bookmarks, but just a list. I would like to know if there's a way to actually export and import bookmarks with one click, rather than me having to add 200 pages from the list manually. When I tried importing the file, the list ended up somewhere random and not where bookmarks are

Asked by Devin M V 5 hours ago

Last reply by jscher2000 - Support Volunteer 3 hours ago

BLOCKED by Cloudflare

Since the last Firefox update I have been unable to login to my bank's website. Attached is a screenshot of the message that appears. As a test I tried logging in with … (read more)

Since the last Firefox update I have been unable to login to my bank's website. Attached is a screenshot of the message that appears. As a test I tried logging in with Google Chrome and was successful so it is likely something with the last update of Firefox. Note that I am using Windows 7 and do not want to change to a newer version.

Asked by DONALD SCHARDT 5 hours ago

Last reply by jscher2000 - Support Volunteer 3 hours ago

Long time Firefox user here. Had to load Chrome for a given compatiblity. Don't see a option to return Firefox as my default browser. Please advise.

Subject says it. Chrome has taken over as my default browser. Need to keep Chrome on my Win7 PC, but want Firefox 115.2.0 to continue as my default browser. Please advise… (read more)

Subject says it. Chrome has taken over as my default browser. Need to keep Chrome on my Win7 PC, but want Firefox 115.2.0 to continue as my default browser. Please advise how to get back to Firefox as my default...

Asked by raymond_larue 4 hours ago

Last reply by jscher2000 - Support Volunteer 3 hours ago

Sync data from dead laptop?

I signed up and sync'd my data from my laptop before it died, but when I signed in on my desktop none of my bookmarks or passwords are the ones from my laptop account, it… (read more)

I signed up and sync'd my data from my laptop before it died, but when I signed in on my desktop none of my bookmarks or passwords are the ones from my laptop account, its all still my desktop's. I even tried uninstalling and reinstalling and firefox automatically restored all my desktop crap. I really need my laptop's bookmarks, any advice? Thanks in advance

Asked by stilluseful2 4 hours ago

Last reply by jscher2000 - Support Volunteer 3 hours ago

downloading/installing Firefox

I have been using Firefox for quite some time. Suddenly it stopped working on my computer, I tried uninstalling and reinstalling, but I keep getting a message that there … (read more)

I have been using Firefox for quite some time. Suddenly it stopped working on my computer, I tried uninstalling and reinstalling, but I keep getting a message that there is a problem with the download and installation. Can anyone help? Let me know if you need any further information. Thank you in advance.

Asked by drzee1946 4 hours ago

Last reply by jscher2000 - Support Volunteer 3 hours ago

Return receipt is allways sent

Hello, We have recently migrated from Exchange 2013 to Exchange Online. When the setting "Never send return receipt" is set, the return receipt is always sent as soon as… (read more)

Hello, We have recently migrated from Exchange 2013 to Exchange Online. When the setting "Never send return receipt" is set, the return receipt is always sent as soon as the client downloads the mail. If the setting is set to "ask", the return receipt is not sent even if I open the mail. However, if I select the "Ignore" button, the return receipt is sent. All the articles I have found on this issue are 14 years old and refer to Exchange 2007, but in Exchange 2013 it was fine. Only in Exchange Online this behavior started. Outlook does not have this issue. Is there anything I can do about it?

Asked by t-me 11 hours ago

Last reply by Matt 5 hours ago

Conversatios

No idea why in my sent mail folder all conversatios are shown as open (i mean i can see by default all emails of each conversation). Even if i close a conversation manua… (read more)

No idea why in my sent mail folder all conversatios are shown as open (i mean i can see by default all emails of each conversation).

Even if i close a conversation manually (by clucking on the triangle (>) i find open again after quitting and reopening TB

I would like to close all conversations and use as default keep conversations closed or show only last email of a conversation.

Thank you

Asked by marcoetirelli 8 hours ago

Last reply by Matt 5 hours ago

email is not working

we need a telephone number -- landline call to [removed phone# from public support forum] so we can actually talk to and with a real person. thank you i cannot click th… (read more)

we need a telephone number -- landline call to [removed phone# from public support forum] so we can actually talk to and with a real person. thank you

i cannot click the email me button below because my email is not working.

sam brody

Asked by Sam Brody 6 hours ago

Last reply by Matt 5 hours ago

MAC - Thunderbird Can't Connect to IMAP email

Emails were working fine but recently they stopped connecting to the imap server. I removed the account and tried to r-add it and it says it can't find the settings. Howe… (read more)

Emails were working fine but recently they stopped connecting to the imap server. I removed the account and tried to r-add it and it says it can't find the settings. However, the settings work fine on a PC.

I tried changing it to use no proxy as suggested in [https://support.mozilla.org/en-US/que.../1277110?page=2] this post but still no luck. I also updated to the latest version of thunderbird.

Any ideas?

Asked by accounts239 5 hours ago

Last reply by Matt 5 hours ago

HELP! I changed drive letter - now all settings and emails are gone

So I was forced to migrate from Eudora to Thunderbird and lost half my emails in the process (10 years worth). It's all corrupted when I open them. Okay, learned to live … (read more)

So I was forced to migrate from Eudora to Thunderbird and lost half my emails in the process (10 years worth). It's all corrupted when I open them. Okay, learned to live with it.

Then recently I had to change drive number on some of my hard disks. When I rebooted Thunderbird was empty as if I just had installed it.

I know one way to solve it is to go through the pain of re-configuring everything from scratch and locate the old mail folders, and tweak the program as I want it, etc.

But... is it not possible to edit the registry by only changing the drive letter so that it becomes exactly like before?

OR:

Without messing with the registry, is there somewhere I can change the location of where it reads the data to know the configurations, mail setting, mail folders, etc, so that it becomes like before?

I use Windows 7 by the way (yes I know, but I'm tweaking and maintaining it with stuff like Optach, it works like a charm).

I'm getting desperate as there's important emails pending, so I defer to the online oracle!

Asked by alvin6 10 hours ago

Last reply by Matt 5 hours ago

Cookies being written and automatically deleted

Hello, I work for Microsoft, and one of our sites offers users a way to opt out of personalized advertising on some Microsoft domains by setting a cookie. The site: http… (read more)

Hello,

I work for Microsoft, and one of our sites offers users a way to opt out of personalized advertising on some Microsoft domains by setting a cookie. The site: https://account.microsoft.com/privacy/ad-settings/signedout

When the user clicks the toggle to Off, we cycle through four domains via an iframe and write a TOptOut cookie on each one. If everything is working properly, the user should then be able to go to www.bing.com and see a TOptOut cookie on Bing that will prevent personalized advertising on that domain.

The problem is, this stopped working in Firefox. We have verified that it still works* in 115.7.0, but in 122.0.1 and 123.0, the cookie is written and then deleted on refresh. If the user doesn't already have Bing open in another tab, they'll never see the cookie at all. I have verified this behavior in Bing several times, on my work machine (Firefox 122.0.1 on Windows 10) and my personal machine (Firefox 122.0 snap on Xubuntu 23.10).

  • It still works on our corporate VPN in 115.7.0, but not on my coworker's non-VPN machine. Same version. I'm really not sure what's up with that one.

This is a large concern for us. Because the cookies can still be written, it doesn't trip our test for third-party cookies being disabled. Because the cookie for microsoft.com is written, the toggle will show up as Off even after a refresh. This is misleading to our users.

I have gone over the Firefox docs on Enhanced Tracking Protection and Total Cookie Protection, but neither seem to handle this case. Firefox does not block any trackers on account.microsoft.com or on www.bing.com. It's fine if the cookies are in separate jars, we just want them to be written to the proper domains and not deleted. Can anyone tell me what changed in Firefox recently? Is this expected behavior, or a bug? If it's expected behavior, what can we do to allow users to opt out of personalized advertising?

Asked by amleek 9 hours ago

Last reply by jscher2000 - Support Volunteer 5 hours ago

Outgoing emails using previously deleted SMTP server settings

I recently upgraded to Tbird 115 (on my 2019 Macbook Pro using Sonoma 14.1) when some of the addons I loved made their way up to this level. (Yippee!). The conversion was… (read more)

I recently upgraded to Tbird 115 (on my 2019 Macbook Pro using Sonoma 14.1) when some of the addons I loved made their way up to this level. (Yippee!). The conversion was mostly painless; I have one quirk I can't quite figure out:

Shortly after upgrading, I created a secondary email account that received email from a number of email aliases I use for receiving email. I forgot that when I set up a new email account on Thunderbird, it automatically adds an additional SMTP server for sending mail "Outoing Server (SMTP) Settings." I caught that after a few days and deleted the SMTP settings under the "Outgoing Server (SMTP) tab at the bottom of the list of accounts in the Account Settings tab, and then also went to the settings of the identify and at the bottom made sure "Outgoing Server (SMTP)" is set to the default outgoing server.

For at least some emails that come in to that email, when I hit REPLY, the original settings for the outgoing server (the SMTP settings that use the secondary email address) pop up, and if I don't catch it the email is successfully sent.

These "phantom SMTP settings" appear in the FROM box, but don't appear as an option when I remember to go up and manually use the pulldown menu to change the FROM email to the default.

I attached a partial screenshot of the Outgoing Servers list showing three SMTP identities (none of which are the "phantom" SMTP account which starts with the letter "J"), and also a partial screenshot of the Outgoing Server setting on the identify of this secondary email account where it indicates the default outgoing server (P@trg).

I did some poking around both here and elsewhere, and haven't had luck finding a solution; any suggestions would be most welcome!

Asked by Paul 2 days ago

Last reply by Matt 5 hours ago