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Data Deleted

Hi, it looks like Firefox pushed an update on September 19, and after that, all my tabs were closed, I got logged out of all my accounts, and it opened a new blank Firefo… (read more)

Hi, it looks like Firefox pushed an update on September 19, and after that, all my tabs were closed, I got logged out of all my accounts, and it opened a new blank Firefox window. Is there any way to recover my tabs and data?

Asked by Nihal 5 months ago

Last reply by John Max 5 months ago

Recent update deleted all my bookmarks and history

After the latest auto update all of my history, tabs/windows, and bookmarks were deleted and I can't recover them. I have tried importing bookmarks and it does not allow … (read more)

After the latest auto update all of my history, tabs/windows, and bookmarks were deleted and I can't recover them. I have tried importing bookmarks and it does not allow me to upload an old data file and I can't restore my previous session. I tried checking both profiles but neither had my information saved and now when I open the about:profiles says "Another copy of Firefox has made changes to profiles. You must restart Firefox before making more changes."

I'm scared to try anything else because I don't want to mess anything up further but I really need my tabs and history back.

I restarted my computer and then reopened firefox and it had updated and I noticed my bookmarks were gone but my windows/tabs were open, so I tried to choose a file on the bookmark backup and nothing was happening so I restarted and after that all my history and tabs were gone and I couldn't restore them.

Asked by Nor 3 months ago

Last reply by as 3 months ago

Bookmarks, history, background all gone after updating Firefox

Just updated my Firefox. I had a huge tab group saved, and tons of bookmarks. I've been using firefox for months, I didn't have an account signed in on the browser though… (read more)

Just updated my Firefox. I had a huge tab group saved, and tons of bookmarks. I've been using firefox for months, I didn't have an account signed in on the browser though. I updated it and it had to restart, and everything was gone when it reopened. I even clicked that it should reopen tabs after restarting, but it just opened to tell me to make a profile. It told me that they just introduced profiles, and it put me on profile 1, which looked brand new. No browsing history whatsoever, no bookmarks, my background that I set is gone, and I cannot find anythign at all. I had over 50 bookmarks, inclyding very imprtant links for a final paper, and I'm genuinely so upset. Multiple of those bookmarks were things for me to go back to read/watch later and I will literally not be able to find them. If anyone has any tips at all, I'd love them. I am so seriously upset right now and I'm just hoping its possible for that to come back.

Asked by olivia.hoff14 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

I have accidently deleted my firefox and reinstalled a new version can i recover previous bookmarks and passwords

Having seen 2 versions of Firefox on my computer,i tried to delete one version and unfortunately both have gone. is it possible to recover the old version with bookmarks … (read more)

Having seen 2 versions of Firefox on my computer,i tried to delete one version and unfortunately both have gone. is it possible to recover the old version with bookmarks and passwords?

Asked by Chris Thomas 4 days ago

Last reply by AliceWyman 4 days ago

unable to restore previous tabs after firefox updated

Hi customer service, please help me to restore firefox data & tabs before today. my firefox update this evening crashed & unable to restore. Million thanks … (read more)

Hi customer service, please help me to restore firefox data & tabs before today. my firefox update this evening crashed & unable to restore. Million thanks

Asked by eric c 3 months ago

Last reply by jonzn4SUSE 3 months ago

How can I restore my shortcuts bar after Mozilla Firefox upgraded

I thought I was just upgrading my Mozilla/Firefox account account and now everything I had is gone. I had an automatic taskbar that went to most of my frequently used se… (read more)

I thought I was just upgrading my Mozilla/Firefox account account and now everything I had is gone. I had an automatic taskbar that went to most of my frequently used services like my bank, yahoo mail, etc. Now I have stupid stuff that I never use. Makes me want to switch to something else.

Asked by vmvk8yzs47 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Не открывает предыдущую сессию

Mozzila не открывает предыдущую сессию, соответствующая галочка в настройках стоит. Я пробовал разные способы, указанные в часто задаваемых вопросах. В том числе с подмен… (read more)

Mozzila не открывает предыдущую сессию, соответствующая галочка в настройках стоит. Я пробовал разные способы, указанные в часто задаваемых вопросах. В том числе с подменой данных в папке sessionstore-backups: запускал браузер - находил эту папку - вставлял нужный файл .jsonlz4 - перезапускал браузер. В таком случае все мои вкладке были на месте НО после закрытия-открытия браузера сессия снова сбрасывается. При очистке браузера, появлялась кнопка "восстановить предыдущие вкладки", восстановление происходило, НО закрыл-открыл браузер - и снова пусто. Пробовал удалить браузер и установить снова - та же проблема. После запуска, если открыть журнал - в разделе недавно закрытые вкладки, недавняя история поиска - пусто, как будто предыдущей сессии вообще не было. Как исправить эту проблему? Примечание - мои закладки, введённые пароли и расширения на месте.

Asked by Aeternamvacuum 4 months ago

Last reply by Denys 4 months ago

Firefox Auro updated and deleted all of my bookmarks. There is no option to recover bookmarks and syncing from another device isn't working.

All of my bookmarks have been disappeared with a new automatic update (9/22) and now I'm left with no bookmarks at all. My other devices were not synced because my work c… (read more)

All of my bookmarks have been disappeared with a new automatic update (9/22) and now I'm left with no bookmarks at all. My other devices were not synced because my work computer needed different links saved. Any easy options for recovery? The bookmark management tool shows no options to import bookmarks and clicking any of the restore or import options does literally nothing. This is a huge issue for work flow and is putting me out of schedule. Why would an update remove ALL bookmarks? Seems like a serious over look in function.

Asked by kostagkapellas 5 months ago

Last reply by nichole3 3 months ago