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Chromebook Plus - Lenovo 14 2025 (ARM64) - Streaming video services issue

Trying to run Prime and Netflix in a Linux browser on my new Lenovo Chromebook Plus 14. Not that this is an ARM based unit (Kompanio Ultra 910). I can successfully downl… (read more)

Trying to run Prime and Netflix in a Linux browser on my new Lenovo Chromebook Plus 14. Not that this is an ARM based unit (Kompanio Ultra 910).

I can successfully download Firefox for Linux: Mozilla Firefox Debian Package mozilla-deb-1.0 144.0 (aarch64)

But when I go to run streaming video services get: Prime Video is incompatible with your current operating system or web browser. You must update to watch Prime Video titles. Review the Prime Video system requirements. If the problem continues, please contact Amazon Customer Service and refer to error 7132.

Same with Netflix.

any ideas, thoughts, solutions?  :)

Cheers.

Asked by limbot 4 months ago

Last reply by Captune 4 months ago

Youtube webside is not usable on firefox

I installed Firefox yesterday, and everything was fine for a day. Today, when I play a YouTube video, the entire page freezes - I can't pause it, select text, or do anyth… (read more)

I installed Firefox yesterday, and everything was fine for a day. Today, when I play a YouTube video, the entire page freezes - I can't pause it, select text, or do anything. The page starts responding after about 10 seconds from last interaction.

Compared to Chrome, I can play 20 YouTube videos at once and everything works fine.

The problem only occurs on YouTube. Sites like CDA and Jellyfin work fine.

Sys: Latest Windows 11 I5-10400F Intel Arc B580 RAM 32GB 2133 MT/s

Asked by Pawiu 4 months ago

Last reply by DebraBk 3 months ago

Unable to reset about:config settings to default...

started a new profile, imported bookmarks, the about:config settings won't die. I've deleted the user and prefs.js data etc. but all the dumb changes I made before switch… (read more)

started a new profile, imported bookmarks, the about:config settings won't die. I've deleted the user and prefs.js data etc. but all the dumb changes I made before switching users just make their way back no matter how many new profiles I create. I have standard Firefox, with Nightly and Private versions installed. Win 11 25H2 whatever its called now.. please help.

Asked by zv2lqd7ex6aw 4 months ago

Last reply by t.r.ernst 4 months ago

Issue with zstd compression decompression in Firefox

Hello Mozilla Support Team, I am writing to report a problem with the Mozilla Firefox browser. After the latest update, the browser appears to no longer decompress conten… (read more)

Hello Mozilla Support Team,

I am writing to report a problem with the Mozilla Firefox browser. After the latest update, the browser appears to no longer decompress content that is compressed using the zstd (Zstandard) algorithm.

Previously, I could view web pages or resources compressed with zstd without issue, but now they fail to display correctly (or give errors). I have tested this on multiple websites and different systems, which suggests the change is not specific to one site or machine.

Could you please clarify the following:

Has support for zstd‐compressed content been removed or disabled in the recent Firefox version?

If so, are there plans to restore this support in a future release?

Is there a workaround or configuration setting that allows enabling zstd decompression in the meantime?

Thank you for your attention to this matter. I appreciate your help in ensuring this functionality is restored or clarified.

Best regards, Oleh Boiko Windiws 10, FF 144.0.2

Asked by kinoteatr.ua 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

After the new update, the browser keeps slowing down and crashing

Just what the headline reads, I have had zero problems before but with the new update my browser keeps slowing down and crashing on DuelingBook (a yugioh sim) even though… (read more)

Just what the headline reads, I have had zero problems before but with the new update my browser keeps slowing down and crashing on DuelingBook (a yugioh sim) even though it never did before. I havent tested other sites, but pokemon showdown works still so I wonder what the problem is.

Asked by Thomas Weglarz 4 months ago

Last reply by New Capital 4 months ago

no access to a site

I get a daily email from this site and suddenly nothing. I try to resolve the issue and your security settings are unintelligible. I have received emails on a daily bas… (read more)

I get a daily email from this site and suddenly nothing. I try to resolve the issue and your security settings are unintelligible. I have received emails on a daily basis for over 2 years, and now nothing.

This is unbelievably frustrating.

thewatchers.news

Asked by kay5elements 4 months ago

Last reply by TyDraniu 4 months ago

Persistent Storage

To sign into Chatgbt I used my google account. Mozilla asks me "do I want to store info in persistent storage?" I click "learn more" about persistent storage. It takes … (read more)

To sign into Chatgbt I used my google account. Mozilla asks me "do I want to store info in persistent storage?" I click "learn more" about persistent storage. It takes me to a page that has zero mention of the words "persistent storage". That is a huge UX error. It says to me that really, you don't want me to know about persistent storage, and prefer that I remain confused and feel forced to agree to things I may not really want to, because you're making it difficult to understand what's actually involved. Not cool. Definitely now considering changing my browser after over 20 years.

Asked by David Lenik 4 months ago

Last reply by Denys 4 months ago

Sorry, your browser does not support this feature. Please use a different browser and try again.

Facebook Games - I get this: "Sorry, your browser does not support this feature. Please use a different browser and try again. " What do I do? - 10/20/2025 … (read more)

Facebook Games - I get this: "Sorry, your browser does not support this feature. Please use a different browser and try again. " What do I do? - 10/20/2025

Asked by christine41036 4 months ago

Last reply by Denys 4 months ago

Forced update when automated updates were not selected

Hi, I noticed that my Firefox version has just been force-updated, on two of my computers, even though I had the automated updates unselected. I also noticed that the new… (read more)

Hi, I noticed that my Firefox version has just been force-updated, on two of my computers, even though I had the automated updates unselected. I also noticed that the new version had added an opt-out option to use "AI" for my tabs which I do not want. There may be other settings that have appeared like this forcing "AI" on me and I am not going to check all of them. I will uninstall Firefox as it is no longer respecting my privacy and autonomy as a user, following the full-blown embrace of "genAI" which goes completely opposite Firefox values such as privacy, ethics, environmental responsibility and respect of their users. I might come back when Firefox goes back to being a privacy and environmentally-friendly browser.

Asked by elduvelle 4 months ago

Last reply by Agent virtuel 3 months ago

Since using Windows 11 25H2 I can nolonger install any extension

After having upgraded my W11 system to 25H2, I cannot install any extension. Installation terminates with "... something may be broken". I'm using FF 144.0,2. FF is used … (read more)

After having upgraded my W11 system to 25H2, I cannot install any extension. Installation terminates with "... something may be broken". I'm using FF 144.0,2. FF is used in more than one account alternatively.

On a second system, with less security measures, I have no problems.

Asked by Jörg Debus 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Unload tabs option not showing in version 144

I just updated to the most recent Firefox version and read about the unload feature. Sound great, but when I right click on the tab the menu does not have unload as an op… (read more)

I just updated to the most recent Firefox version and read about the unload feature. Sound great, but when I right click on the tab the menu does not have unload as an option.

Asked by sammy2rose 5 months ago

Last reply by Agent virtuel 5 months ago

Syncronisation

Hello, I reset my PC yesterday. I didn't know my Firefox password anymore and clicked "Forgot password." Then I created a new one. Now my saved online pages and everythin… (read more)

Hello, I reset my PC yesterday.

I didn't know my Firefox password anymore and clicked "Forgot password."

Then I created a new one.

Now my saved online pages and everything else are gone. So synchronization isn't working.

I have an account recovery key.

Will that work? And how?

Please help me.

Regards, Daniel

Asked by daniel1377 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Can I make the search bar default focus and not the Address bar?

I do not want to search from the address bar. The search bar is what I want to go to but invariably goes to the address bar. Is there an about:config setting to change t… (read more)

I do not want to search from the address bar. The search bar is what I want to go to but invariably goes to the address bar. Is there an about:config setting to change this?

Asked by Alex 4 months ago

Last reply by Agent virtuel 4 months ago

Linux and Netflix limitation to 720p

Hello there. Unfortunately, according to Netflix help pages, Firefox Linux is limited to 720p, unlike Windows or macOS version. Opera is the only linux browser allowed to… (read more)

Hello there. Unfortunately, according to Netflix help pages, Firefox Linux is limited to 720p, unlike Windows or macOS version. Opera is the only linux browser allowed to stream Netflix at 1080p.

This is a Netflix side limitation because using a fake user-agent is a workaround.

I have reported this problem to Netflix, it appears to be a DRM limitation. My report to Netflix have been share with their tech team, but I doubt that leads to anywhere.

Question : why this limitation ? Is the Widewine codec implemented differently in linux version ? Is there a way to make Netflix change their rules from Firefox team ?

Asked by anat.ole 4 months ago

Last reply by Denys 4 months ago

Printing option "scale" doesn't work

Hi, I recently switched to Firefox and I have run into a problem. While printing a pdf on the "more setting" menu the percentage scale doesn't actually work. First of all… (read more)

Hi, I recently switched to Firefox and I have run into a problem. While printing a pdf on the "more setting" menu the percentage scale doesn't actually work. First of all the preview doesn't change when trying different scales, I thought that it might have been a preview problem and I've tried to print anyway finding out that also the printed result wasn't correct. I often use this feature and I will be grateful if you are able to help me. Thanks

Asked by Matteo Doati 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Social Security Web Site refuses to Allow Log in using Current Firefox

Unable to log into SSA since the update (it seems however since you are changing this weekly or hourly it seems sometimes I do not know what the version was when I logged… (read more)

Unable to log into SSA since the update (it seems however since you are changing this weekly or hourly it seems sometimes I do not know what the version was when I logged in last) I am at 144.0 and can log in without an issue using Chrome. How can this be fixed? From what I can tell it seems to not allow a return from server when you click on LOGIN on SSA <ssa.gov/myaccount/> I can get in with out a problem using Chrome. Please let me know what the fix is.

Asked by Opus 4 months ago

Last reply by Denys 3 months ago