Netflix not working Noted = The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

Very annoying to deprive me of my preferred news source. Firefox refuses to load any link on Netflix Here is the message "The page you are trying to view cannot be sh… (read more)

Very annoying to deprive me of my preferred news source. Firefox refuses to load any link on Netflix

   Here is the message "The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

Please fix this or advise Thank you. David Vosbein [edited email and phone# from public community support forum]

Asked by dvosbein 3 months ago

Last reply by Kaasplank3333 3 months ago

"The bookmarks and history system will not be functional" because one of Firefox's files is in use by another application. I cannot fix this problem.

I must have done something to mess this up,can someone help me fix this, cannot bookmark. I have used Firfox for many years. Thank you. Joe Daraio email- [edited email fr… (read more)

I must have done something to mess this up,can someone help me fix this, cannot bookmark. I have used Firfox for many years. Thank you. Joe Daraio email- [edited email from public community support forum]

Asked by bansoxs 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Windows 11 file explorer cannot open icon files in the ShortCutCache folder

When File Explorer of Windows 11 25H2 tries to access and open an icon-file in the FF (144-64bit) profile's 'shortcutcache' folder, explorer gets Access Denied. The acco… (read more)

When File Explorer of Windows 11 25H2 tries to access and open an icon-file in the FF (144-64bit) profile's 'shortcutcache' folder, explorer gets Access Denied. The account running Firefox has admin rights.

Looking to the ACL of the profile folder containing the folder 'shortcutcache' show no reason for the blocking. Trying this with a new profile did not help.

Asked by Jörg Debus 2 months ago

Last reply by Denys 2 months ago

Google Lens

For the past few days, I haven't been able to use Google Lens for searches. Why? It used to work, and I haven't changed anything on my computer. I read the support artic… (read more)

For the past few days, I haven't been able to use Google Lens for searches. Why? It used to work, and I haven't changed anything on my computer.

I read the support article about this problem: everything seems fine, Google is definitely my search engine... Can you tell me what I need to do to get it working again? Thank you

[edited email from public community support forum]

Asked by tryphon78 1 month ago

Last reply by Denys 1 month ago

problem with the smooth operation of Firefox

Can you let me know when Firefox will launch smoothly after an iOS update? The problem is that when I browse, switching from tab to tab to access the tabs, users can acce… (read more)

Can you let me know when Firefox will launch smoothly after an iOS update? The problem is that when I browse, switching from tab to tab to access the tabs, users can access even a few seconds of switching between open tabs or when accessing a tab. I currently have an iPhone 17 Pro. I should mention that the problem occurred with my previous iPhone SE 2020 model. Apple had already diagnosed the phone, but no errors were detected. I received a notification that Firefox wasn't yet fully available for iOS updates, hence the problem. Unless this is a plugin, I'll check the post to see what I have to say so Firefox can run smoothly. Another problem is that when reading information on a website, Firefox is "cut off" and another screen zoom doesn't help, as I still can't see part of the text on the left. The text is simply limited by the border. I'd appreciate your help and feedback. Unfortunately, I cannot attach a screen recording to show what exactly the lag problem is. My e-mail: [edited email from community support forum]

Asked by y8h5dvcbx5 1 week ago

Last reply by TyDraniu 1 week ago

Serious issues with my iPhones 14 Pro and 15 Pro

Hello, Since I updated my iPhones to iOS 26 hell broke loose. On my iPhone 14 ProI can no longer use Firefox as it quits when I open it On my 15 Pro I can use it but most… (read more)

Hello, Since I updated my iPhones to iOS 26 hell broke loose. On my iPhone 14 ProI can no longer use Firefox as it quits when I open it On my 15 Pro I can use it but most of the time I half only half of the window. I do want you to be my default browser. Can you help, please? How come there is not one article on this? Many thanks! Natalia Great fan of yours

Asked by Natalia Agapiou 3 months ago

Last reply by Kiki 3 months ago

Get error msg trying to open "Inbox" in Thunderbird

Today in two of my accounts I get error message "Unable to open the summary file for Inbox on imapML. Perhaps there was an error on disk, or the full path is too long." … (read more)

Today in two of my accounts I get error message "Unable to open the summary file for Inbox on imapML. Perhaps there was an error on disk, or the full path is too long." Two other accounts work fine so no error on disk, and full path hasn't changed.

Asked by judy81 1 month ago

Last reply by Ed 1 month ago

E-mail error message "The folder Inbox on (my zoominternet e-mail address) could not be compacted because writing to folder failed."

Today every time I open my e-mail account I get the following error message: "The folder Inbox on (my zoominternet e-mail address) could not be compacted because writing … (read more)

Today every time I open my e-mail account I get the following error message: "The folder Inbox on (my zoominternet e-mail address) could not be compacted because writing to folder failed. Verify that you have enough disk space, and that you have write privileges to the file system, then try again." Never seen this error message before today. What should I do to get rid of it or correct the problem? I am receiving e-mails, but I haven't tried to send any. Thank you.

Asked by robertaj537 5 months ago

Last reply by Wayne Mery 5 months ago

Error message - Inbox file could not be compacted

I have been getting the message below stating that my inbox file could not be compacted. It says I might not have enough space on my hard drive, but it is less than half… (read more)

I have been getting the message below stating that my inbox file could not be compacted. It says I might not have enough space on my hard drive, but it is less than half full with several hundred GB free. It also says that I might not have write privileges, but clearly, I have been writing to it to store emails and save various other files.

What can I do?

Asked by HoSo 4 months ago

Last reply by Wayne Mery 4 months ago