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New Thunderbird cannot use hardware FIDO2 keys

At least on Linux, all versions of Thunderbird with Supernova UI are unusable for emails which requires a hardware key to login. The "insert key / input PIN" never shows … (read more)

At least on Linux, all versions of Thunderbird with Supernova UI are unusable for emails which requires a hardware key to login. The "insert key / input PIN" never shows up in those versions. The bug presents on flatpak distributions and latest daily version (130) as well. The latest stable version that's working with hardware keys is 102, but it has some serious performance issues with large amount of calendar entries.

Asked by Haruka Ma 5 months ago

Last reply by jubie 1 day ago

How to turn off ad blocker

When trying to use one particular website on Firefox, I get a message that I am blocked because of an ad blocker but I have not turned on any ad blocker in Firefox. How d… (read more)

When trying to use one particular website on Firefox, I get a message that I am blocked because of an ad blocker but I have not turned on any ad blocker in Firefox. How do I find out if an ad blocker is enabled on my Firefox and, if so, how do I turn it off? I have ensured that the ad blocker option in settings is unchecked and even added this web site to permissions but to no avail. Can someone help? Here is the message I get but none of the steps in this message I am told to take show up on my screen:

Adblock Plus Instructions

   Click the AdBlock Plus icon in the extension bar.
   Beneath “Block ads on”, click the large blue toggle next to “This website”.
   Click refresh.

Were these instructions helpful?

Asked by Bruce Nicholson 4 months ago

Last reply by cor-el 4 months ago

firefox version 129 continues to not play HD amazon prime videos

As noted by others about recently-prior versions of Firefox, version 129 ALSO fails to play videos (on Amazon Prime) at HD even though other browsers, Chrome and Edge as … (read more)

As noted by others about recently-prior versions of Firefox, version 129 ALSO fails to play videos (on Amazon Prime) at HD even though other browsers, Chrome and Edge as examples, work perfectly well. This problem MAY have started with a fairly recent version of Firefox (like 127 or 128). See the post right here by another user, earlier Firefox version, with the EXACT same problem:

https://support.mozilla.org/en-US/que.../1455729

Asked by YetAnotherUser 5 months ago

Last reply by arugula 3 months ago

Slow start up

When I open T bird in win 10 or 11, it takes a couple of minutes to scan all my email accounts, during which time the program is too slow to be useable. Is there a fix f… (read more)

When I open T bird in win 10 or 11, it takes a couple of minutes to scan all my email accounts, during which time the program is too slow to be useable. Is there a fix for that?

Asked by Aztec Security 5 months ago

Last reply by Matt 5 months ago

Firefox location is wrong but Windows and Chrome have it right

When I do a search in Firefox, like "Find auto parts near me" it finds auto parts in Kissimmee, FL were I was last winter rather than where I've been since March. My loc… (read more)

When I do a search in Firefox, like "Find auto parts near me" it finds auto parts in Kissimmee, FL were I was last winter rather than where I've been since March. My location and default location in Windows correctly shows my address in Hot Springs,NC, as does the Chrome browser, so this is unique to Firefox. I have cleared cache, checked location settings in Firefox, etc. Some comment Firefox may get the address from my IP, but my IP says its in Marshall, NC where my ISP is. I prefer to use Firefox over Chrome, but its useless to search "near me" in Firefox since it doesn't know where I am.

Asked by swyates 5 months ago

Last reply by cor-el 5 months ago

The content of messages in the inbox or in the sent folder disappears.

The operating system: Windows 10. The content of messages in the inbox or in the sent folder disappears. Emails from a continuous period are disappearing, for example, n… (read more)

The operating system: Windows 10. The content of messages in the inbox or in the sent folder disappears. Emails from a continuous period are disappearing, for example, now they have disappeared from 12th July at 9:45 to 22nd August at 12:13. The messages are visible on the list, but they have no content. They had content before. Moreover, when I deleted all the emails from such a folder, its file size on the disk did not decrease to 0. The problem started to appear the day before yesterday. It had never happened before. How can I fix this problem?

Asked by milosz.gorecki 5 months ago

Last reply by dmur309 4 months ago

Status bar at bottom not showing

I just updated from an old version of Thunderbird to Version 128 and the status bar has disappeared. It used to show me the number of items within the folder that I had … (read more)

I just updated from an old version of Thunderbird to Version 128 and the status bar has disappeared. It used to show me the number of items within the folder that I had selected. I have status bar selected in VIEW.

Asked by duhnel 4 months ago

Last reply by Agent virtuel 4 months ago

Webpages show up with no style and buttons are non functional

Whenever I try to access a webpage it shows up as no style and buttons and links are non functional. However if I use private browsing everything works, but all my histo… (read more)

Whenever I try to access a webpage it shows up as no style and buttons and links are non functional. However if I use private browsing everything works, but all my history and extensions are not available.

Asked by themarco725 5 months ago

Last reply by cor-el 5 months ago

Secure Connection Failed

After years of using Firefox and accessing my grocery store online for the weekly ad and specials it suddenly says shows me this when I try to open the website: Secure C… (read more)

After years of using Firefox and accessing my grocery store online for the weekly ad and specials it suddenly says shows me this when I try to open the website:

Secure Connection Failed

An error occurred during a connection to www.dillons.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

When I look for solutions it tells me there is no way to allow this website to open now. What is going on? I don't care if it's a secure connection, it's just a grocery store ad.

Asked by srlatham8 5 months ago

Last reply by Paul 5 months ago

browser compatability

It has been suggested to me that I need I need a downloadable offline version of a browser suitable for running under windows XP professional version 2002 sp3 that will … (read more)

It has been suggested to me that I need I need a downloadable offline version of a browser suitable for running under windows XP professional version 2002 sp3 that will also be compatible with HTML5 - whatever it is it will need to be something I can download on a windows 10 machine as an offline installation and copy across and install on the other PC. At the moment I can't get through to any https websites though I can search on bing.com which is http but then if I click on one of the search findings it doesn't go anywhere. I have tried various technical suggestions found online on my usual pc for a while now.

Is there a compatible downloadable version available from firefox that I can try?

I have just tried the downloadable version of OPERA for windows xp but that doesn't seem to work properly - I can get into ebay now, which I could not previously but the formatting is all wrong - just lists of this and that, no pictures, also it shows www.ebay.com even if I type https:// in front of it before hitting return

Would be grateful for any suggestions to solve this problem

Geoffrey

Asked by chatouli 5 months ago

Last reply by cor-el 5 months ago

Websites won't load properly when using FireFox

I'm having problems using Firefox in general. No websites will load properly except for the Firefox support site. It's not an internet issue because everything works fine… (read more)

I'm having problems using Firefox in general. No websites will load properly except for the Firefox support site. It's not an internet issue because everything works fine when I use Google Chrome (I'm typing this from Chrome). I tried deleting my history and clearing caches/cookies but that didn't fix anything. I've included some screenshots of what I'm dealing with below.

Asked by Macee (Juke Bokks) 5 months ago

Last reply by scott_smart2000 5 months ago

Problem with Picture-in-Picture Functionality

Hi everyone, I use Firefox as my primary browser for several reasons, but the main one is because it has the best Picture-in-Picture (PiP) feature. However, I no longer … (read more)

Hi everyone,

I use Firefox as my primary browser for several reasons, but the main one is because it has the best Picture-in-Picture (PiP) feature. However, I no longer use Windows and have encountered problems with it on various Linux distributions (Ubuntu, Fedora, Debian...). Currently, I'm only using Fedora 40, and the problem persists.

The issue is that when I click on the PiP icon, it activates normally, but when I switch windows or minimize and then maximize Firefox again, the video disappears.

I will attach some screenshots to clarify the issue.

I would like to know if there is any way to resolve this. I’ve already reset the settings, cleared the cache, and tested different installation methods (software store, .tar.bz file, apt, dnf, snap). I’ve tried troubleshooting mode and even installed the Developer Edition, but the problem persists. I’m wondering if this is an issue with the Linux version of Firefox.

Thank you.

Asked by caiochaves0610 5 months ago

Last reply by jonzn4SUSE 5 months ago

Firefox won't start up

When I try to start Firefox, the following dialog box appears: XUL Runner Error: Platform version 128.0.3 not compatible with minVersion >= 128.0 maxVersion <= 12… (read more)

When I try to start Firefox, the following dialog box appears:

XUL Runner Error: Platform version 128.0.3 not compatible with minVersion >= 128.0 maxVersion <= 128.0

Clicking the OK button closes the attempt to start Firefox.

Do I need to reinstall the latest version? If I do, will all my info be saved? Jan

Asked by janhsvec 5 months ago

Last reply by Kiki 2 months ago

"always ask where to save files" is not working

New W11 computer. checked "always ask where to save files". Restarted Firefox. It's still automatically dumping downloads in Downloads rather than asking. Why? … (read more)

New W11 computer. checked "always ask where to save files". Restarted Firefox. It's still automatically dumping downloads in Downloads rather than asking.

Why?

Asked by ithinktfiam 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Gmail "oops the system encountered a problem (#001)"

In Gmail, I repeatedly get "oops the system encountered a problem (#001)." Every other site works and Gmail works in other browsers. I haven't had any new add-ons or made… (read more)

In Gmail, I repeatedly get "oops the system encountered a problem (#001)." Every other site works and Gmail works in other browsers. I haven't had any new add-ons or made any changes to Firefox (other than Firefox updates) in years. Does anyone know the fix?

Asked by jimstpics@yahoo.com 5 months ago

Last reply by mitchellnolte 5 months ago