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Hello,

I am having trouble with my Simple Practice connection static and video not functioning for my sessions with clients on Firefox and would like to have this remedied...Maybe I just need an update but looked under Settings and didn't see that option. Please advise. Thank you!

UBS Digital Banking is asking me to update my Firefox browser (140.15 Oesr), even though it is up to date according to the information on the Firefox support page. This version is no longer compatible with UBS’s technical requirements. What are my options if I wish to continue using Firefox rather than another browser? Thank you Luc

I was adding some filters for senders to move emails to my local folders and such, and then I ran the filters. For whatever reason, when I ran the filters this time, thunderbird also seemingly deleted all emails from some of my web email inboxes. The only one that wasn't affected by this inbox wipe was my school email(gmail provider). How can I prevent this from happening again?

I used to be able to use UK in the free VPN list, over the last 3 days, since I updated my firefox, I am unable to do so. Has anyone else down under had this problem, if so is there a solution to the issue.

Thanks in advance

I just got a new Mac laptop and I again chose Firefox as my default browser. I used to have a series small tabs of frequently accessed websites at the top of the firefox home page...like my google email, Amazon, etc. I tried to do that again, only now I end up with a whole series of websites and bookmarks all across the top of the page : Yahoo, Bing, Wikipedia, Twitter, etc,. etc. I want to get rid of this lineup and I'd like to be able to add my personal email, and a few other frequently visited websites. I thought that these small tabs at the top of the page were called shortcuts - but after turning the toggle on an off in firefox settings and not changing a thing - I don't know what they are or how to delete what's there and get my person tabs back. Please help.

I am trying to create a separate, standalone Mozilla account using my work email address, but I am stuck in an account routing loop after deleting it as a secondary email from my personal account.

I added my work email as a secondary email to my personal Mozilla account long time ago, 4 days ago deleted the secondary email from my personal account settings to register it as a separate account instead.

Attempted to sign up at accounts.firefox.com, but the system automatically routes the email to the Sign In screen instead of the Sign Up screen. I encountered Error messages entering a password on the Sign-in screen displays: "Primary account email required for sign-in".

Then requesting a password reset displays: "Unknown account".

Troubleshooting Already Tried:

Tried signing up in Private/Incognito windows across multiple browsers (Firefox, Chrome).

Waited over 72 hours for the system cache to clear, but the sign-in page still routes the address as an existing account.

Can you please escalate this to the Mozilla Accounts operations team to clear or purge the stale secondary email mapping for work email in the sign-in lookup index.

I will provide the email upon request

I purchased a new Apple laptop, a MacBook Neo, & need to import bookmarks from my old MacBookAir to the Neo. No success thus far after going to Mozilla article "Sync bookmarks...." & following those instructions.

I am in China and do not seem to be able to connect to the Mozilla Firefox VPN, to access my gmail (and other features). When I try to turn it on, I get a message: "Could not connect to VPN: Try again in a few minutes" I did this many times. Should I continue trying or is it hopeless?

Thank you

Sometime in the last week or two, every page starts with a banner that says "you must sign in to the internet to continue". I'm already/always signed in. On those few occasions when I click on the network login link (rather than clicking X to dismiss this dangerous and wrong banner), it shows a very dangerous site and says that site is prohibited. (As it should be.) So why is the banner demanding that I log in (forcing me to click X to dismiss it)? This feels like your site has been compromised, that some malicious actor is forcing this prompt on every page. (And even after I click X to dismiss it, it reappears 10-15 minutes later.

Hi, I've accidentally created a new profile and I totally didn't know what was happening as I've had this internet browser setup for years and didn't even remember creating a profile. That's why I ended up deleting all profiles thinking that's how to get things back to how they were but now everything is gone, years worth of saved bookmarks, passwords etc. It only happened recently and I have not restarted my laptop, not emptied the bin folder etc. Is there any way to recover my profile? I'm on a Mac.