Moving from old machine to new machine, missing data.

I downloaded Thunderbird to my new machine, followed instructions to copy the Profile Folder from the old machine and pasted to the new machine. I didn't get a message a… (read more)

I downloaded Thunderbird to my new machine, followed instructions to copy the Profile Folder from the old machine and pasted to the new machine. I didn't get a message asking whether I wanted to replace the data on the new machine. When I started Thunderbird, I am not seeing all the data I expected - no address book, only 200+ emails, no sent emails. What did I do wrong?

Open 3 6

My bookmarks have disappeared

Unfortunately I now have Windows 11. My bookmarks have just disappeared today, so how may I restore them? I understand that Firefox stores my bookmarks, so can I restore … (read more)

Unfortunately I now have Windows 11. My bookmarks have just disappeared today, so how may I restore them? I understand that Firefox stores my bookmarks, so can I restore the same bookmarks when I had Windows 10?

Open 1

Notifications from Mozilla support about my account activity say I am on Windows 10 when I am on Windows 11.

Example email attached. Mozilla support emails say requests are coming from a windows 10 device but I am on 11. Is this a sign that something is wrong with my account or … (read more)

Example email attached. Mozilla support emails say requests are coming from a windows 10 device but I am on 11. Is this a sign that something is wrong with my account or just a typo?

Open 1 10

I've been unable to send or receive e-mail to and from my main business e-mail account in Mozilla Thunderbird

Either yesterday or today, I was prompted within Mozlla Thunderbird to enter my password before I could download e-mail sent to my main business e-mail address, [edited]@… (read more)

Either yesterday or today, I was prompted within Mozlla Thunderbird to enter my password before I could download e-mail sent to my main business e-mail address, [edited]@suddenlink.net. I did that, expecting to see my latest mail haul from that account downloaded to my inbox. I was therefore unpleasantly surprised to see that my e-mail login failed, with the message:

"Login to server imap.suddenlink.net with username [edited] failed."

Yet, I was able to log into my webmail account for [edited] online with that same login and password.

I then tried updating the password, thinking that the Optimum server was requiring that I do that as a security measure for the entire network. After restarting the system, I logged back into Thunderbird and tried to view my [edited]@suddenlink.net e-mail.

Even after doing all that, I failed to gain access to my latest e-mail deliveries to [edited]@suddenlink.net.

Can anyone help me to restore my access to my e-mail account [edited]@suddenlink.net in Mozilla Thunderbird? I can view or send the e-mail in my webmail account, or on my Smartphone. However, those methods are considerably less convenient than relying on mail delivery to or from Thunderbird.

This sort of setback has happened before. Whenever it happened it was difficult to solve. Attached is a screenshot of the Thunderbird response to my attempted server login.

Open 1 21

Refund Mozilla VPN

I had the hardest time downloading Mozilla Firefox on my computer and getting the correct one much less I purchased the Mozilla VPN and I really got it for my Samsung TV … (read more)

I had the hardest time downloading Mozilla Firefox on my computer and getting the correct one much less I purchased the Mozilla VPN and I really got it for my Samsung TV and I’ve tried and tried and tried to get it on there and I haven’t used it so I was wondering if I could get a refund on my MozillaI had the hardest time downloading Mozilla Firefox on my computer and getting the correct one much less I purchased the Mozilla VPN and I really got it for my Samsung TV and I’ve tried and tried and tried to get it on there and I haven’t used it so I was wondering if I could get a refund on my Mozella VPN thank you, Mark Yarbrough

Open 1 7

How can I submit a complaint?

My user experience on Firefox is being severely impacted and is making me angry. I watch the updates calendar they are once a month. So why can i not go a whole week it s… (read more)

My user experience on Firefox is being severely impacted and is making me angry. I watch the updates calendar they are once a month. So why can i not go a whole week it seems with a necessary Firefox update to my browser that impacts the performance of websites. I like to have multiple tabs open over a week or more. I don't want to close and reopen my tabs every time I want to use my computer. SO WHY are there SO many updates. It's seriously making me want to uninstall your browser and I have been using Firefox on multiple devices for years. More than 20 years now. It's seriously ridiculous to have a major update every week or even every other week where I have to shut down and save my work on ALL of my tabs just to update Firefox. I have never remember history and I am going to uninstall and reinstall from even greater security because I have serious concerns about the amount of data that big tech companies share with 3rd Parties and the government. I am an honest American citizen and I HATE being surveilled and having my private life sold to the highest bidder. But even though. the safety of your browser is a positive feature it becomes very difficult to WANT to use Firefox when my workflow is CONSTANTLY interrupted.

Seriously, You JUST updated on the 23rd/24th and now just two weeks later there's already ANOTHER update. And who even knows when that one dropped. I only checked it because sites were acting up. And EVERY TIME a site acts up it's because of an update. You have interfered with my user experience with Youtube, and Multiple Streaming Services, and Multiple Chat bots. It's thoroughly dis-satisfactory and disruptive, and ANNOYING. I want a tool that protects me while I am on the web. I do NOT want a tool that ruins my internet experience every week.

Open 1 4

My account showed two factor as being off when I had it enabled previously.

I was going through my account settings today and noticed that two factor was disabled. I thought this odd as I usually set it up on any account I use, so I of course tur… (read more)

I was going through my account settings today and noticed that two factor was disabled. I thought this odd as I usually set it up on any account I use, so I of course turned it on and went about linking my authenticator app and generating account recovery codes. Yet in my authenticator app there was already a Mozilla account with my email, but the codes it supplied did not work. I also found old account recovery codes I had written down which did not work either.

What could have happened to cause this? I must have had two factor on sometime in the past and added it to my app and generated recovery codes. How could it have been disabled, the old codes made invalid, and Microsoft authenticator unlinked? Am I looking at an account breach somehow? I have no unusual activity as far as I can tell and no recent data or password breaches. The only thing I can think of was I removed a number of old devices from my account and signed out of them, but I still own the old PC's so no one could be using them.

Open 1 1 8

leave feedback

Why do you have a leave feedback button in the app but it leads to the question section instead of leaving feedback options. Lastly, why is it so hard to make Firefox dis… (read more)

Why do you have a leave feedback button in the app but it leads to the question section instead of leaving feedback options. Lastly, why is it so hard to make Firefox display in dark mode across every webpage?

Open 3 1 170

cant get thunderbird to sumit IRS form

An IRS form 4506-B PDF has to filled out and sent with adobe reader, if you use a browser it disables funtions in adobe acrobate reader that allow you to send the form. T… (read more)

An IRS form 4506-B PDF has to filled out and sent with adobe reader, if you use a browser it disables funtions in adobe acrobate reader that allow you to send the form. Thunderbird works find to send regular emails. It isnt working when I click on the "submit form" buttton at bottom of the 4506-B forms page. I ran Thunderbird in troubleshoot mode and turned off all AVG protection includeing VPN and it still wont work. I tried with my aol and gmail accounts.

'FROM IRS SITE':How To Submit Submit Form 4506-B via email by completing the form then clicking the “Submit Form” button at the bottom of the page. Adobe Reader. We use Adobe Acrobat PDF files to provide electronic access to our forms and publications. You will need to have the Adobe Reader software installed to submit this form. We recommend using the most recent version of Adobe Reader - available free from Adobe's website. When submitting, saving, or printing a file, be sure to use the functionality of Adobe Reader rather than your web browser

Open 1 5

j'ai voulu réinstaller Thunderbird sur ordi , ne le disposant plus ? cela pour consulter ma Bt mail Free

Bonjour, depuis des années ,je consulte ma boite mail : [edited]@free ,en clickant sur le symbole thunderbird dans ma barre de commande ! ces derniers jours je n'ai plus … (read more)

Bonjour, depuis des années ,je consulte ma boite mail : [edited]@free ,en clickant sur le symbole thunderbird dans ma barre de commande ! ces derniers jours je n'ai plus d'accés , en clickant je n'ai plus de réponse! Suite a cela j'ai redemandais à réinstaller Thunderbird dans mon ordi ,mais je n'y arrive pas ???

Open 1 1

Please change the Toolbar back

When I want to search something I usually open a new tab (Ctr+T) then quickly hit Tab so my typing indicator goes from the Address Bar to the Search Bar, but with a recen… (read more)

When I want to search something I usually open a new tab (Ctr+T) then quickly hit Tab so my typing indicator goes from the Address Bar to the Search Bar, but with a recent update there is now a "Search Selection" part that is in the way so I have to hit Tab twice.

I know this seems petty but I have been the simplest happiest minimalist user for the past 25 years and I've never had issues with Ctr+T followed by Tab to search something. Why did you implement a change that I am sure nobody has ever asked? Please revert it back or explain to my fatigued mind how to do it if it is possible.

Open 1 1 33

How to copy all data from my Laptop to my desktop computers

Please assist,I had to delete Thunderbird off my Desktop Computer & After that I copied all data from Thunderbird to my Desktop,BUT BUT when opening thunderbird,It co… (read more)

Please assist,I had to delete Thunderbird off my Desktop Computer & After that I copied all data from Thunderbird to my Desktop,BUT BUT when opening thunderbird,It comes up with as per attachment I have re done this 3 times & it is a stuff up & nothing like what it looked like or what the laptop looks like How can I fix this Problem for which I think I created Thank yoy Darryl

Open 1 6