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It is asking me for a code

When I want to login with my Firefox account it asks me for a code as 2 factor but I can't remember that I ever signed up for 2 -factor . I have 2 apps fro 2 factor: goog… (read more)

When I want to login with my Firefox account it asks me for a code as 2 factor but I can't remember that I ever signed up for 2 -factor . I have 2 apps fro 2 factor: google and Microsoft but neither has Mozilla identification in it. I would like to sign up for 2 factor but it looks like someone already did that for me. What now?

Asked by Sijmen 3 months ago

Last reply by Denys 3 months ago

auth codes are sending too slowly

I'm trying to setup 2fa on my account. It requires sending a code to my email which I then use to verify. These codes consistently are sent outside of the time window and… (read more)

I'm trying to setup 2fa on my account. It requires sending a code to my email which I then use to verify. These codes consistently are sent outside of the time window and as a result expired. I've added accounts@firefox.com to my contacts, and I've tried this on firefox desktop and firefox mobile on an iphone, and both produce the same results.

I'm on a gmail account and gmail flags these emails as suspicious despite being added as a contact, which likely means they are poorly formatted. Despite this flag, they are still sent to my inbox when they finally arrive.

This is incredibly frustrating as this is a service provided by basically every company and yet I have never seen it perform this poorly as it has with firefox.

Asked by ave416 2 weeks ago

Last reply by jonzn4SUSE 1 week ago

I cannot log in to iCloud.com, even after popup block exception. Any suggestions?

I cannot log in to iCloud.com, even after setting a popup block exception. When I click on the "go" arrow after entering password, I get a notice on my iPhone to allow ac… (read more)

I cannot log in to iCloud.com, even after setting a popup block exception. When I click on the "go" arrow after entering password, I get a notice on my iPhone to allow access. After I approve, I get a 6-digit verification code on the iPhone. But no popup window appears on the Firefox tab, so I can enter the code. Any suggestions?

Asked by johnson1738 5 months ago

Last reply by Paul 5 months ago

Lost of access to the email of my old mozilla accounts and i have lots of saved informations on there.

So i've lost access to my email on. my old mozilla accounts and upon logging in on a new device im being asked for a code to the email which i don't have access to anymor… (read more)

So i've lost access to my email on. my old mozilla accounts and upon logging in on a new device im being asked for a code to the email which i don't have access to anymore is there a way that my info can be synced to a new one. Thanks

Asked by Linda Mueller 5 months ago

Last reply by George Kitsoukakis 5 months ago

Gmail sign-in: Firefox asks me to insert a security key instead of asking me to scan my fingerprint

I have a fingerprint scanner and a slot for a security key, but I have never used a security key, either in the slot or a USB plugin. When I try to go to Gmail, I enter … (read more)

I have a fingerprint scanner and a slot for a security key, but I have never used a security key, either in the slot or a USB plugin.

When I try to go to Gmail, I enter my gmail address, and then Firefox pops up a screen wanting me to insert my security key, and there are no buttons to change how I verify my identity.

I've hunted all around for what setting in Firefox is causing it, but no luck so far. Ideas?

Asked by Robert Bart McCormick 5 months ago

Last reply by th2k 2 weeks ago

2FA QR Code is not accepted

Hi all, I am from germany, so my english is proably not that good...I will tray anyway... I use the app 2FAS on my smartphone and wanted to pair the firefox browser with… (read more)

Hi all, I am from germany, so my english is proably not that good...I will tray anyway...

I use the app 2FAS on my smartphone and wanted to pair the firefox browser with this app. I have logged in to my Mozilla account and started the whole process. When the QR Code was created, I tried to pair with my smartphone by a foto. Didn´t work, the code has an incorrect format. I tried to type in the code manually, didn´t work either. The code is much too long.

Now I sit in front of my mobile devices and can´t do anything.

Would you help me please?

Thanks in advance! Andrea

Asked by an.kuehn 5 months ago

Last reply by wallowy 5 months ago

gmail

Firefox remains my go-to browser. However, on my android phone, I can't sign in to my Gmail account. (I prefer yje gmail format in the browser vs the gmail app preinstall… (read more)

Firefox remains my go-to browser. However, on my android phone, I can't sign in to my Gmail account. (I prefer yje gmail format in the browser vs the gmail app preinstalled). Google sigbs me in correctly in Firefox, asks for confurmation that it is really me, (My email addr & password are saved and correct,) asks me to pull down their notice in notifications and enter the sent number. This used to work, then became intermittent, and now never shows on notifications, so I can't finish logging in. Notifications are on s d I get them for other apps. Identity verification works fine on Firefox in Windows. I can't get answers so far from android (a Google product no less). Almost as though they are forcing me to use their app to access my email. Sorry to ask you for help on a tangential Firefox question. Thanks in advance for any answer or direction

Asked by wch747 5 months ago

Last reply by George Kitsoukakis 5 months ago

TWO STEP VERIFICATION AUTOMATICALLY FORCED ON ONE OF MY COMPUTERS

TWO STEP VERIFICATION AUTOMATICALLY FORCED ON ONE OF MY COMPUTERS AND FIREFOX DOES NOT "REMEMBER" WHEN SIGNED IN EVEN THOUGH CHECKED AT SIGNIN WHEN I VIEW MY SETTINGS,… (read more)

TWO STEP VERIFICATION AUTOMATICALLY FORCED ON ONE OF MY COMPUTERS

AND FIREFOX DOES NOT "REMEMBER" WHEN SIGNED IN EVEN THOUGH CHECKED AT SIGNIN

WHEN I VIEW MY SETTINGS,,,,TWO STEP COMES BACK AS DISABLED.....BUT THATS INACCURATE ?? HOW CAN I DISABLE THE FORCED TWOSTEM FEATURE ON THIS SINGLE COMPUTER ??

Asked by baiardir 3 months ago

Last reply by Denys 3 months ago

I'm trying to recover my password on firefox I can't use any of the 8 digit backup codes that were sent on 10/23/24

The best would be to recover additional backup codes but the address [ https://g.co/2sv doesn't do the job. Thanks for any help … (read more)

The best would be to recover additional backup codes but the address [ https://g.co/2sv doesn't do the job.


Thanks for any help

Asked by John Holland 5 months ago

Last reply by Paul 5 months ago

2nd verification issue, email closed.

Hi I have my recovery key under the email and wish to reactivate the account. I can’t receive the two factor authentication email to be able to get to the place where I i… (read more)

Hi I have my recovery key under the email and wish to reactivate the account. I can’t receive the two factor authentication email to be able to get to the place where I input the key. Thank.

Asked by Jimmy 5 months ago

Last reply by Paul 5 months ago

Two factors authentication

Good morning I got problems with my account because I sold my old phone and forgot change Authentication but I have access to Email can you can help me restore access to … (read more)

Good morning I got problems with my account because I sold my old phone and forgot change Authentication but I have access to Email can you can help me restore access to my account?

Asked by warzoneplayer666777 5 months ago

Last reply by Paul 5 months ago

Yahoo codes not being sent to my Android Phone from Firefox Browser

Hi, I am failing to access two of my yahoo mail accounts. I am using Fire fox as my browser and Yahoo as my home page. I have one other yahoo account which doesn't use … (read more)

Hi, I am failing to access two of my yahoo mail accounts.

I am using Fire fox as my browser and Yahoo as my home page.

I have one other yahoo account which doesn't use two step signing in (where they send a code to my Android phone). This I can access.

I see there are a lot of people on the Internet suffering the same thing. What is the answer; if there is any.

I have tried most of the suggestions. I can't email them (can't find their address) or phone them (number don't work).

There are premium numbers. Is this the way it is going? If it is; if I can get my emails back, I think I will leave them.

No point emailing me. I can't get in.

Please Help; help; help, Ahhhhhh!

Best Regards DN

Asked by fn105fn 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

TWo Part Authentication of Account

Hi Helpful People. I scanned the QR code to continue the two part authentication of my account. When I opened it all I received was an inappropriate ad. When I tried agai… (read more)

Hi Helpful People. I scanned the QR code to continue the two part authentication of my account. When I opened it all I received was an inappropriate ad. When I tried again I went to someone trying to scam me about security. I am using this forum to tell someone this happened. Thank you.

Asked by acgjgittins1 4 months ago

Last reply by Paul 4 months ago

2FA token generated for Firefox Account has the wrong name (email)

I enabled two-step authentication on my Firefox Account by clicking on "Add". Everything went OK. (It was the first time I enabled it. I've been negligent.) The "name" … (read more)

I enabled two-step authentication on my Firefox Account by clicking on "Add". Everything went OK. (It was the first time I enabled it. I've been negligent.) The "name" (email) on the token generated by my 2FA App was the primary email of my Firefox Account.

Then I clicked on "Change", and followed through the same steps as when 2FA was "Added". Now, the "name" on the generated token was neither the primary or the secondary email of my Firefox Account ! The name on the token was the email I used as the primary email of my Firefox account back in 2020 ! Despite the wrong name (email), the 2FA code worked fine for signing in. How and why does this happen? What is the intended purpose of the "Change" option?

I fixed the name on the token by Disabling then Adding 2FA again.

A Curiosity?: When I try to sign into Firefox account, 2 emails are offered by Firefox - the current primary email for the account, and the previous primary email for the account. The second email IS in Logins, but not for accounts.firefox.com. The 2nd email is rejected if it is tried to be used. Where is Firefox getting the previous account email from?

Asked by Stone 4 months ago

Last reply by Paul 4 months ago

Can't log in to Hotmail

After the last Firefox update, I am not able to sign in to Hotmail (or possibly Microsoft account in general). Firefox is asking for "Face, fingerprint, PIN or security k… (read more)

After the last Firefox update, I am not able to sign in to Hotmail (or possibly Microsoft account in general). Firefox is asking for "Face, fingerprint, PIN or security key" - but it has never asked to create any of these. Apparently, it is impossible to sign in with a password. And this request seems to originate from Firefox, not from Microsoft - and I am able to sign in to Hotmail with other browsers. How can I disable this, so I can use Hotmail in Firefox?

Asked by petri.suila 4 months ago

Last reply by Paul 4 months ago