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Email attachments from Business Partner have disappeared

I got an email this morning from my business partner saying that he was attaching a file that I needed. However, there was no attachment. I was about to email him back to… (read more)

I got an email this morning from my business partner saying that he was attaching a file that I needed. However, there was no attachment. I was about to email him back to tell him that he forgot to attach it when I realized that EVERY single email he has ever sent me in the past was missing its attachment. Even emails from months ago that I already read. I can see the paper clip icon, but when I click on the email itself, the paper clip disappears. If I try to forward an email, it looks like it's there as an attachment, but appears to be misformed or corrupted. Please help! My business partner is my graphic designer and has sent me hundreds and hundreds of emails with graphic design projects that I need access to. I have tested sending myself different attachments and they all go through. And am able to see attachments from clients as well - except for one that was not working. Any thoughts?

Asked by Mindy Lepp 4 months ago

Last reply by Matt 4 months ago

hmailserver

help installing SMTP in hmailserver without relay what are smtp settings in thunderbird using win 10 pro for server thanks for any help

Asked by bob367 5 months ago

Last reply by david 5 months ago

Threading nightmare - messages missing

From David, Top Ten Contributor: "I am trying to assist, but I don't grasp what you are experiencing, since it is not what I think of as threading. You're saying the fold… (read more)

From David, Top Ten Contributor: "I am trying to assist, but I don't grasp what you are experiencing, since it is not what I think of as threading. You're saying the folder is unthreaded, yet the messages appear threaded by subject. Maybe some other voluhteer on the forum will offer some insight."

All the threading help is oriented to something I can set on the menu bar that also includes Date, From, Size, etc. I wish my threading problem was that easy. Threading is not chosen, never has been. Then suddenly April 2, 2024 6:30pm est, all my e-mails that had a thread got threaded, with arrows showing up in the subject of the e-mails.

There is a symbol on a different bar with choices like Sort By --> Threaded or unthreaded. All this does is hide e-mails that are even threaded or unthreaded, but it shows that what happened to me is also called "threaded." The term "threaded" has two meanings or definitions or uses or whatever, which makes asking for help all the more difficult. People keep telling me about the menu when I have a choice of threading, not realizing, as I think David didn't, that threading is also elsewhere in the thunderbird software.

And when I choose to show threaded, that e-mail I was sending on April 2 does not show up, but if I search for the file, it does show up. So it is there, but invisible. This whole threading situation just gets worse and worse. I need that file in particular, as it happens.

Thanks to anyone who read all this.

Asked by Ken 2 weeks ago

Last reply by 7713b24 1 week ago

Cannot sort incoming email messages

I have asked this before and nobody had a clue. I want to get my messages in order of receipt, instead of alphabetically or by subject. Clicking on my choice for sortin… (read more)

I have asked this before and nobody had a clue. I want to get my messages in order of receipt, instead of alphabetically or by subject. Clicking on my choice for sorting does not work, so I cannot find any new messages in one of my accounts. If this is a lost cause I want to delete the account altogether and need instructions to do that. I don't want to uninstall TB because another account is working fine.

Asked by arbrus 3 weeks ago

Last reply by sfhowes 3 weeks ago

pdf files fail to download from numerous sites

pdf files fail to download in Firefox, but not other browsers. In particular these sites: https://heinonline-org.ezproxy.socialaw.com/ https://1.next.westlaw.com/ https:… (read more)

pdf files fail to download in Firefox, but not other browsers. In particular these sites:

https://heinonline-org.ezproxy.socialaw.com/ https://1.next.westlaw.com/ https://www.medicare.gov/my/eMSN https://fc7.fastcase.com https://www.mlb.com/

However, I can download from non-password protected sites like:

https://www.irs.gov/ https://www.ssa.gov/ https://www.sec.state.ma.us/

Downloads work in other browsers. I've checked various items in the settings and none of them help.

I like Firefox, but if it won't, I will go elsewhere.

Asked by larsenlaw73 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

existing mail account creation

Hello dear Thunderbird members. Please, I would like your assistance to the following issue. It's about when creating an existing account on Thunderbird application. Cr… (read more)

Hello dear Thunderbird members.

Please, I would like your assistance to the following issue.

It's about when creating an existing account on Thunderbird application. Creating a Google mail account, or Yahoo! account (IMAP setting up). Or creating on POP3 module my mail account that I have on my internet provider.

So, the question/problem is, when I create account, all settings are being created (settings I mean incoming mail server, ports, etc), the authentication of username and password is passed, and finally account is created, with inbox folder, and immediately automatic getting messages begins. And, all other folders under inbox are being created/loaded. What I want to ask is if there is a technique, after account creation, only the inbox folder to be created empty, then not starting an automatic getting messages, and only if I click on inbox folder or press the get messages button, just then, the getting messages and folders begin. Just something like say disable automatic getting messages when creating existing account.

Is there any way to make this?

Thank you for your time!

Asked by netad98 3 weeks ago

Last reply by Toad-Hall 3 weeks ago

Missing emails after local imported

Hi, I did backup on my emails locally in my laptop, because I should migrate the website from one to another hosting and now I have problem with the emails after importi… (read more)

Hi,

I did backup on my emails locally in my laptop, because I should migrate the website from one to another hosting and now I have problem with the emails after importing them, they are not visible.

How can help me with it? Looking forward for your help.

Best Regards, Rosana

Asked by Rosana Rosi Stamenkova 4 months ago

Last reply by david 4 months ago

Thunderbird -- Changes to files (size increase) on 11/30/2023

My backup tool blew up due to 1000's of Thunderbird files being modified. I can't tell if this was due to some kind of malware, or if Version 115.5.1 of Thunderbird wen… (read more)

My backup tool blew up due to 1000's of Thunderbird files being modified.

I can't tell if this was due to some kind of malware, or if Version 115.5.1 of Thunderbird went through the database/file structure and wholesale modified everything. If the former, I don't want to backup the files (yes, I have run BitDefender of the profile structure: all 125K files and it comes up clean). If the latter, and everything is operating as normal/expected, then I do. I have seen no issues with the operation of Thunderbird (which I love, BTW).

So, did Thunderbird change 1000's files that were otherwise not accessed by me? (see example in attachment)

I am currently running the Version 115.5.2 (64-bit) / December 11, 2023. I presume this event followed shortly after the installation of "Version 115.5.1, first offered to channel users on November 27, 2023."

Asked by jonathan67 4 months ago

Last reply by Matt 4 months ago

Creating Filters

Before these last few fancy updates I didn't have any problem creating filters but, now I can not figure out how to do what used to be so simple. Is there any reference m… (read more)

Before these last few fancy updates I didn't have any problem creating filters but, now I can not figure out how to do what used to be so simple. Is there any reference material that gives a detailed explanation on how to create a filter under the latest version of TB? In addition, none of my previous filters work!

Asked by Travelingelk 5 months ago

Last reply by david 5 months ago

Locked into "Unified Folder" mode, with 3pane errors. IDN related?

Hello, I'm running 115.6.0 (64-bit) on Ubuntu Studio 20.04.6 LTS (Xfce, if that's important ?) Because I have 10 (IMAP) accounts configured I normally run in "Unifi… (read more)

Hello, I'm running 115.6.0 (64-bit) on Ubuntu Studio 20.04.6 LTS (Xfce, if that's important ?)

Because I have 10 (IMAP) accounts configured I normally run in "Unified Folders" mode and I was therefore in this mode when I upgraded.

If I select View | Folders | "All Folders" I get a tick-mark but if I then click somewhere else on the screen and go back the only tick is against "Unified Folders".

If I select "Recent Folders" , "Unread Folders", or "Favorite Folders" they are displayed and stay displayed.

I have tried deleting the various files in the Mail directory suggested by other solutions but they don't make a difference. I think I don't have a problem getting "Unified Folders" - I have the problem of NOT using "Unified Folders". . .

Any ideas ?

PS: Non of my IMAP accounts allow me to select a folder for "Sent"; "Archives"; "Drafts" or "Templates" in the "Copies & Folders" section. - The field is either "NO available folders" or is empty and has no drop-down list available.

Asked by gsjarvis 3 months ago

Last reply by Wayne Mery 1 month ago

Thunderbird Printing only prints part of the page

After the latest update, when I try to print emails (Windows 11), I only get a few lines...then, NOTHING else. I'm having to resort to Windows snipping tool (which is aw… (read more)

After the latest update, when I try to print emails (Windows 11), I only get a few lines...then, NOTHING else. I'm having to resort to Windows snipping tool (which is awful) to get emails printed.

Asked by gfkdrobi 5 months ago

Last reply by bearskibum 2 months ago

Restore access to email account

I have two accounts with sbcglobal.net. One is still working when I use Mozilla Thunderbird to access my emails. The other just stopped working today. I can neither se… (read more)

I have two accounts with sbcglobal.net. One is still working when I use Mozilla Thunderbird to access my emails. The other just stopped working today. I can neither send nor receive my email messages in Thunderbird. I spoke to a sbcglobal.net rep and they said to contact Thunderbird, as the message I am getting says server error. Since I can access both accounts via the Internet, it is not sbcglobal.net's problem. The rep also mentioned that blocks of email accounts are being updated on their servers. Maybe Thunderbird needs to reconnect with yahoo and at&t, etc.???

Asked by rexss 5 months ago

Last reply by sfhowes 5 months ago

URIs are no longer working properly as of Firefox 122

Hello, On firefox 121, I'm able to launch URIs with arguments just fine. However on firefox 122, this isn't the case, and it does not understand the URI at all. Same URI … (read more)

Hello, On firefox 121, I'm able to launch URIs with arguments just fine. However on firefox 122, this isn't the case, and it does not understand the URI at all. Same URI btw.

Asked by superplaysu22 2 months ago

Last reply by zeroknight 2 months ago

several things not working any loger

I have already several times asked my question and have received no reply so far. Could you please reply to my e-mail: jean-pierre.biber@natcons.ch Here my question again… (read more)

I have already several times asked my question and have received no reply so far. Could you please reply to my e-mail: jean-pierre.biber@natcons.ch Here my question again: Good evening I have been using Thunderbird mail for ages, and now suddenly diverse thing don't work anymore: I can't chose my signatures anymore, the language correction does not work anylonger, and when I print things they come out wrong. Can you please help me fix that? My email is jean-pierre.biber@natcons.ch Kind regards Jean-Pierre Biber

Dr. phil. nat. Bureau Natcons Appenzellerstrasse 12 CH - 4055 Basel Switzerland

Asked by Jean-Pierre 1 month ago

Last reply by Toad-Hall 1 month ago

Restore previous session though unchecked always tries to restore previous session on startup. It's annoying! (Revived)

I'm having the exact same problem as what was originally mentioned in this post from 4 years ago. The "chosen solution" was to exit firefox through the hamburger menu,… (read more)

I'm having the exact same problem as what was originally mentioned in this post from 4 years ago.

The "chosen solution" was to exit firefox through the hamburger menu, which I find to be absolutely ridiculous. You mean to tell me that even though I close EVERY OTHER APPLICATION either using the "X" close button or a custom keybinding that I've set for my own personal convenience, firefox requires me to exit through a menu every time in order to make it behave the way I've told it to? No. Absolutely not. If I tell firefox that I don't want it to save my last session, that means I DON'T WANT IT TO SAVE MY LAST SESSION. If I've deselected the "open previous windows and tabs" option in the settings, then under no circumstances should it be trying to open my previous windows and tabs.

I've tried the suggestion to change the value of browser.sessionstore.max_resumed_crashes from 1 to 0. The problem persists, I assume because firefox considers being closed using the close button to be a "crash", which is interesting.

I the other suggestion further down in the thread was to set browser.sessionstore.resume_from_crash from true to false, which will prevent firefox from recovering a session from a crash. This is hardly an appropriate solution. I want firefox to resume my last session if there is a legitimate (key word LEGITIMATE) crash, because my session was closed against my will due to something that went wrong. Being able to recover my last session in such a situation is nice. I do not, however, want firefox to resume my last session when I explicitly closed the last session myself, which would be the difference between a crash recovery and restoring a previous session. If no crash occurred, I don't need a crash recovery, and aside from a crash, I don't want my previous session to be restored.

Are there any solutions to this at all? Because this is one of the biggest reasons why I stopped using firefox. I want to come back to firefox because everything else that's worth using is either dog shit, or Chromium-based (i.e. also dog shit). However, I find this broken feature to be somewhat of a security issue. If a bad actor somehow gains access to my system, I don't want him to be able to open firefox and have access to my last browser session because I closed firefox using a keyboard shortcut instead of closing it through a goddamned menu.

Asked by zoltan955342 5 months ago

Last reply by zeroknight 4 months ago

Cannot increase font size, other than to change monitor resolution. (View, Font Size, Increase/Decrease doesn't work)

The ability to change font size is disabled. I lost my User profile on my PC, and I am starting from scratch with all settings. My custom folders are still there, but I … (read more)

The ability to change font size is disabled. I lost my User profile on my PC, and I am starting from scratch with all settings. My custom folders are still there, but I have had to recreate message filter rules, and I can't get the font large enough to read.

Note: When I click on the image I provide below, it makes it look like my font size is huge. It is not.

Asked by Greg R 2 months ago

Last reply by Toad-Hall 2 months ago

Another case of Thunderbird starting up completely blank, can't access Options

This problem has been reported before, and I've done web searches and searches in this conference, and none of the solutions work. I'm running 102.15.1 (64-bit) on two W… (read more)

This problem has been reported before, and I've done web searches and searches in this conference, and none of the solutions work.

I'm running 102.15.1 (64-bit) on two Windows 7 systems. On one of them, something has gone wrong. I accidentally clicked on a .themepack file and the theme didn't work correctly afterwards. I eventually got to a point where I could access Personalize and go back to the previous theme. The system appeared to be working after that, but as a precaution I went back to a system restore point from well before this event happened. After that, everything on the system worked correctly EXCEPT Thunderbird. When I start it I don't get any errors, but it's all blank. The menu bar is visible, and the get message line, but the folders panel and the panel where there should be mail messages are completely blank. Pulling down "Tools" and selecting "Settings" does nothing. Oddly, I can access "Account Settings", and they look o.k. I can also pull down "Help" and get the Troubleshooting information, and it pointed to the correct profile. I don't see how changing themes could be the actual cause of the Thunderbird problem, as everything else on the system is working but I mention it because I had to do a shutdown and reboot and let the system force Thunderbird and other programs to stop.

I have tried all of the fixes I could find in other notes, and none of them worked. Changing the name of global-messages-db.sqlite and restarting didn't help. I can start in troubleshooting mode and disable add-ons, but that doesn't help, and I don't have instructions on what to do once I'm in trouble shooting mode. I also tried starting it with -safe-mode, which also didn't help.

So I tried brute force. I de-installed and reinstalled Thunderbird and convinced it to use the old profile, but that doesn't work. I finally de-installed Thunderbird and used RevoUninstall to make sure everything in the directory and all folders and files were removed. I then copied my profile from my other working system (both Local and Roaming), did a clean install of Thunderbird, used the profiles that should be good as they were from a system that is still working, but even that hasn't fixed the problem. (I've copied the profiles between systems before at least twice and got them to work, so I'm reasonably sure I copied them correctly this time).

I can't imagine what else could possibly be keeping Thunderbird from starting correctly. At this point I'll accept any suggestions or even wild guesses as to what I should to do next. I have a lot of my mail stored in folders, and I'd really hate to have to redo everything from scratch, especially as I should be able to copy profiles as I have done before.

Asked by Bart Lederman 5 months ago

Last reply by Wayne Mery 5 months ago

When I tried to Open Thunderbird today I am being treated like a Brand New User, and ALL of my Messages and Folders have Disappeared.

Last night I used my Computer and checked for New Emails, before Powering Down. This morning I Powered Up and went to see if an Email I am waiting for has arrived - but T… (read more)

Last night I used my Computer and checked for New Emails, before Powering Down. This morning I Powered Up and went to see if an Email I am waiting for has arrived - but Thunderbird is treating me like a Brand New User and asking me to Create Passwords etc. When I finally get to something that looks a TINY BIT like my normal screen, ALL of my Messages and Folders have DISAPPEARED. The last time I used THUNDERBIRD (about 9 hours ago) I just looked for New Messages, and didn't try to make Any Changes, Updates, Archives, Migrations or Imports. Why is Thunderbird treating me like a Brand New User and asking me to Set Up an Account ? How do I retrieve my Emails (both Sent and Received).

Asked by microtech2 3 months ago

Last reply by david 2 months ago