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Pink search bar

Search bar is pink and every time I open firefox the first time of the day it comes up pink. Very irritating and makes me wonder if firefox is worth keeping. Thanks … (read more)

Search bar is pink and every time I open firefox the first time of the day it comes up pink. Very irritating and makes me wonder if firefox is worth keeping. Thanks

Asked by gmorrow1 2 months ago

Last reply by ThePillenwerfer 2 months ago

Thunderbird Nebula not downloading all emails from server.

As stated, Thunderbird 128.0user Nebula only download around 448 messages from my shaw.ca mail server. The download starts with the earliest messages on the server, thus… (read more)

As stated, Thunderbird 128.0user Nebula only download around 448 messages from my shaw.ca mail server. The download starts with the earliest messages on the server, thus no current (latest) emails are downloaded to Nebula. I am short about 3.9k messages in this example. I am using pop3 as "I need the independency" on this computer. Earlier versions of Thunderbirds has no problems keeping up to date with all my accounts and their message volumes.

Thx.

Asked by on 2 months ago

Last reply by Graham 2 months ago

hotmail

I keep getting messages that the hotmail server is down or that I need to reenter my password. with ms going to a new authentication protocol why is there no information… (read more)

I keep getting messages that the hotmail server is down or that I need to reenter my password. with ms going to a new authentication protocol why is there no information on this site on how we can continue to use tbird with hotmail.

Asked by kcjim 2 months ago

Last reply by david 2 months ago

On two different pages of the same site, Firefox can play mp3 files on page but gets error message on the other

On our web site we have a page that includes mp3 files, which play okay on Firefox; but on another page on the site with mp3 files, Firefox (including different versions … (read more)

On our web site we have a page that includes mp3 files, which play okay on Firefox; but on another page on the site with mp3 files, Firefox (including different versions on different computers) produces the error message, No video with supported format and MIME type found." FWIW, other browsers like Safari (Mac), Chrome (Mac and Win), and Edge (Win) all play the problematic files without a hitch.

Is there a fix for this problem that can be attempted by the non-tech types?

Asked by Moshe ben Asher 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Accessing emails from Comcast

Hello, I am using TB Version 115.12.2 (32-bit). Overnight Xfinity is asking for a password to download my email from the imap mail server. ("Login to server imap.comcas… (read more)

Hello, I am using TB Version 115.12.2 (32-bit). Overnight Xfinity is asking for a password to download my email from the imap mail server. ("Login to server imap.comcast.net with username *something*@comcast.net failed") .Comcast (Xfinity) tells me the problem is with TB. As I stated, this happened overnight. I made no changes whatsoever! Can you please offer some resolution? Thanks, John

Asked by John's Firefox 2 months ago

Last reply by Googlethunderbird 2 months ago

deleted message folder

Why does Thunderbird create a "deleted messages" folder when there's already a perfectly good Trash folder? How can I get rid of it permanently. I've deleted it, but it r… (read more)

Why does Thunderbird create a "deleted messages" folder when there's already a perfectly good Trash folder? How can I get rid of it permanently. I've deleted it, but it reappears. I'd rather keep all my trash in one place.

Asked by Terry 2 months ago

Last reply by david 2 months ago

Finding folders

Thunderbird used to have a panel on the left-hand side of the screen which listed folders such as bin, sent, etc etc. This has disappeared and I do not know how to acces… (read more)

Thunderbird used to have a panel on the left-hand side of the screen which listed folders such as bin, sent, etc etc. This has disappeared and I do not know how to access folders such as bin, sent, trash, important etc.

Asked by Oliver Nees 1 month ago

Last reply by sfhowes 1 month ago

Emails sent to trash sometimes turn into gibberish and cannot be repaired

Sometimes when I consign an email to the trash and then need to re-read it later, it's turned into gibberish. A tiny fraction of a recent is below. I've used the "repair … (read more)

Sometimes when I consign an email to the trash and then need to re-read it later, it's turned into gibberish. A tiny fraction of a recent is below. I've used the "repair text encoding" feature, without any result. If I scroll further down in the gibberish, there are links that weren't in the original email and would have had to be sucked in from other emails in trash, which I just don't get. I can go back to the email on my phone, but on my desktop, they are hopelessly jumbled. What causes this and how can I stop it? Thanks!

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Asked by RoseQueen 2 months ago

Last reply by Googlethunderbird 2 months ago

Unable to play any NY Times site videos on Windows 10 Firefox

Videos on the NY Times web site never play on my Windows 10 PC, though they do run on my Windows 11 and iPad Firefox. Have disabled all script and ad-blockers without eff… (read more)

Videos on the NY Times web site never play on my Windows 10 PC, though they do run on my Windows 11 and iPad Firefox. Have disabled all script and ad-blockers without effect. If I click on the Play arrow, I get the circle animation that never ends. Windows FF version 128.0.2 64-bit on both 10 and 11; can't tell what the iPad version is but it works.

Asked by ronks1 2 months ago

Last reply by jonzn4SUSE 2 months ago

Import fails with errors

I tried to do an import of a backup profile that was very large, greater than 3 GB. System says this file is too big to recover. Error console is as follows: 172519186… (read more)

I tried to do an import of a backup profile that was very large, greater than 3 GB. System says this file is too big to recover. Error console is as follows:

1725191863571 addons.xpi WARN Checking C:\Program Files\Mozilla Thunderbird\distribution\extensions for addons Found 0 public keys and 0 secret keys (0 protected, 0 unprotected) RNPLib.jsm:559:15 1725191864673 addons.xpi WARN Addon with ID thunderbird-compact-light@mozilla.org already installed, older version will be disabled 1725191864673 addons.xpi WARN Addon with ID thunderbird-compact-dark@mozilla.org already installed, older version will be disabled Layout was forced before the page was fully loaded. If stylesheets are not yet loaded this may cause a flash of unstyled content. 4 msgHdrView.js:4194:6 downloadable font: failed to start download (font-family: "YahooSans" style:normal weight:400 stretch:100 src index:0): content blocked source: https://s.yimg.com/os/fontserver/YahooSans/Regular.woff2 2 downloadable font: failed to start download (font-family: "YahooSans" style:normal weight:400 stretch:100 src index:1): content blocked source: https://s.yimg.com/os/fontserver/YahooSans/Regular.woff 2 downloadable font: failed to start download (font-family: "YahooSans" style:normal weight:600 stretch:100 src index:0): content blocked source: https://s.yimg.com/os/fontserver/YahooSans/Semibold.woff2 2 downloadable font: failed to start download (font-family: "YahooSans" style:normal weight:600 stretch:100 src index:1): content blocked source: https://s.yimg.com/os/fontserver/YahooSans/Semibold.woff 2 This page uses the non standard property “zoom”. Consider using calc() in the relevant property values, or using “transform” along with “transform-origin: 0 0”. importexport Some cookies are misusing the recommended “SameSite“ attribute 10 downloadable font: kern: Too large subtable (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Bold.ttf?5014568 downloadable font: Table discarded (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Bold.ttf?5014568 downloadable font: kern: Too large subtable (font-family: "Open Sans" style:italic weight:400 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Italic.ttf?c7dcce0 downloadable font: Table discarded (font-family: "Open Sans" style:italic weight:400 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Italic.ttf?c7dcce0 downloadable font: kern: Too large subtable (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Bold.ttf?5014568 downloadable font: Table discarded (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Bold.ttf?5014568 downloadable font: kern: Too large subtable (font-family: "Open Sans" style:italic weight:400 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Italic.ttf?c7dcce0 downloadable font: Table discarded (font-family: "Open Sans" style:italic weight:400 stretch:100 src index:2) source: https://addons.thunderbird.net/static/css/impala/fonts/OpenSans-Italic.ttf?c7dcce0 InstallTrigger is deprecated and will be removed in the future. impala-min.js:1:31868 Uncaught TypeError: tab.browser.contentWindow.showTab is not a function

   toImport chrome://messenger/content/mailCore.js:587

mailCore.js:587:39 Uncaught (in promise) NS_ERROR_FILE_NOT_FOUND: Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIFile.copyTo]

   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.jsm:659
   _importMailMessages resource:///modules/ThunderbirdProfileImporter.jsm:588
   _importServersAndAccounts resource:///modules/ThunderbirdProfileImporter.jsm:248

2 ThunderbirdProfileImporter.jsm:659 NS_ERROR_NOT_AVAILABLE WebGL context was lost. 2 Troubleshoot.sys.mjs:710:17

Asked by shydubren 1 month ago

Last reply by david 4 weeks ago

emails not downloading regularly, only one in 10 or twenty

I've tried restarting and reinstalling Thunderbird but no change in this blockage since Tuesday. I am running Windows 11 Pro and Thunderbird 128.1.0esr (64-bit). Downl… (read more)

I've tried restarting and reinstalling Thunderbird but no change in this blockage since Tuesday. I am running Windows 11 Pro and Thunderbird 128.1.0esr (64-bit). Downloading chunks of email from Comcast and trying to import them doesn't work. Please advise as I am stuck. I will check your answers on Comcast server as I can not read them directly.

Asked by d4867 2 months ago

Last reply by Toad-Hall 1 month ago

Thunderbird hangs when getting e-mails with message "checking mail server capabilities"

When I tried to get new messages, Thunderbird responds "Check mail server capabilities" and hangs. The latest new e-mail is dated 3:52 AM this morning and nothing since,… (read more)

When I tried to get new messages, Thunderbird responds "Check mail server capabilities" and hangs. The latest new e-mail is dated 3:52 AM this morning and nothing since, although I can see many later e-mails using my web-based mail server.

Asked by Joe Huang 2 months ago

Last reply by Toad-Hall 2 months ago

Add Microsoft Accounts to TB with OAuth2 as POP3 accounts

Hi! I couldn't find any decent TB or TB Forums Articels about this. Instead best instructions seems to be here: https://kb.uconn.edu/space/IKB/26063831538/Configure+Th… (read more)

Hi!

I couldn't find any decent TB or TB Forums Articels about this.

Instead best instructions seems to be here:

https://kb.uconn.edu/space/IKB/26063831538/Configure+Thunderbird+client+to+use+OAuth+for+IMAP%2F+POP

Especially at the end were it say's:

"Click “Done,” a Microsoft log in window should pop up"

That info is totally mssing in those TB Articels I've found.

And with the help from that page I managed to add one of my MS Account to TB (as IMAP), BUT not as a POP3 account that it has always been set as.

And if I try to add an MS Account as POP3 WITH OAuth2 in TB, this "Microsoft log in window should pop up" never shows at all! And then the account ain't working = TB can't poll for mail.

And I can't find out how to Convert/Change an existing IMAP/OAuth2 MS account to be a POP3/OAuth2 account ?! Is that at all possible?

(And why doesn't TB have a PopUp Windows (as in old Outlook Express and Win Live Mail) for when it polls for mail, so one can see what happens with every account, and then clearly read in that windows IF there were something wrong at any specific account. The TB "Activity Manager" doesn't show these thing, but it should!)

(Also TB should check for new mail in ALL Folders, as in SPAM (GMail), in JUNK (MS), and in TRASH, it could be a Setting for each account (or General) to make TB do that.)

/Thanx!

Asked by OhMyLord 2 months ago

Last reply by david 2 months ago

Office365 email account

I have latest version of Thunderbird with a number of email accounts (Gmail, ionos, yola, etc.) including my personal Hotmail account that works fine. I just added an Off… (read more)

I have latest version of Thunderbird with a number of email accounts (Gmail, ionos, yola, etc.) including my personal Hotmail account that works fine. I just added an Office365 account from GoDaddy, and it automatically configured and installed. I then logged into the Microsoft 365 with my password and the configuration concluded successfully. I can receive emails but cannot send any. I get error messages shown in the attached images. I've also attached the settings for the account and the smtp settings. They appear to be identical to what is recommended. I need help.

Asked by mrtownley1 2 months ago

Last reply by sfhowes 2 months ago

Firefox crashing after a few seconds upon startup

This is my crash ID: bp-ff99f648-78ab-4cad-b1f5-7aaa70240902 I've already tried troubleshoot mode, same result. I do have a userContent.css file, but deleting it makes no… (read more)

This is my crash ID: bp-ff99f648-78ab-4cad-b1f5-7aaa70240902 I've already tried troubleshoot mode, same result. I do have a userContent.css file, but deleting it makes no difference, and I can think of no other major change I've made to my installation.

I would prefer not to have to reinstall Firefox.

Asked by stag-enterprises 1 month ago

Last reply by jonzn4SUSE 1 month ago

Delete collected E-Mail Adresses

I use Thunderbird on my iMac Sonoma 14.6 with the M1-Chip I mistyped an adress while writing an E-Mail and sent the Mail. Returned realized the Mistake and corrected the… (read more)

I use Thunderbird on my iMac Sonoma 14.6 with the M1-Chip I mistyped an adress while writing an E-Mail and sent the Mail. Returned realized the Mistake and corrected the adress. ›ow, every time I want to write a Mail to the recepient I am offered both adresses. I Allready deleted the wrong spelling from my Contacts-App, but still ... I tried "search adress", but there I do find only the correct one.

What can I do to delete the adress I don't want to confuse me any longer? Thank you for your help!

Asked by nc-odendach 1 month ago

Last reply by 7vcxr6fgtm 1 month ago

Search box - Can't select search engine

I am running Ubuntu 22.04 Jammy on my desktop. Problem does not appear in Windows 10. I can click the search box and the list of search engines shows. I can change the d… (read more)

I am running Ubuntu 22.04 Jammy on my desktop. Problem does not appear in Windows 10.

I can click the search box and the list of search engines shows. I can change the default search engine in settings. Mouse over highlights the selections.

Clicking on one of the choices does nothing.

I think there have been 2 updates since the problem first appeared.

PS: There also appears to be an issue with js. Some functions on websites do not work although most of the scripts do work. In particular comments on comicskingdom.com do not work and the same with comments on seattletimes.com which apparently uses the same script. Both websites work on Windows 10.

Asked by StevJensen 1 month ago

Last reply by TyDraniu 1 month ago