Showing questions tagged: Show all questions

Support Firefox

I've unchecked all three boxes, but the two sub-boxes stay checked and the sponsored stories and links continue to appear even though I unchecked the boxes. See attached… (read more)

I've unchecked all three boxes, but the two sub-boxes stay checked and the sponsored stories and links continue to appear even though I unchecked the boxes. See attached image. How do I disable? Why can't I uncheck these boxes? I was actually just trying to disable it for a few, not all of my computers, but, now that it's being forced on me, I'm a bit unhappy with Firefox. I've supported, promoted, and used them for years but now they seem to be following the same path of other prying browsers. :(

Asked by Derek G. 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Import from Firefox

Hello, I have just installed Firefox version 144.0.2 on a new computer. I have access to all of the Firefox files and data on the original computer, but I am not able to … (read more)

Hello, I have just installed Firefox version 144.0.2 on a new computer. I have access to all of the Firefox files and data on the original computer, but I am not able to run Firefox on that computer. Therefore, I am not able to create an export file from the original installation. Is it possible for me to import all of the original Firefox data into the new installation? Thank you very much in advance, Steve DeFeo

Asked by steve.defeo 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

How do I keep expanded theater mode AND enlarged the type (even with my glasses, the type is too small)?

The "Subject" pretty much describes my specific question. You will see an example in the screenshot I uploaded. When I increase the screen using comm + the type is too la… (read more)

The "Subject" pretty much describes my specific question. You will see an example in the screenshot I uploaded. When I increase the screen using comm + the type is too large & the video shrinks. ((although, somehow, the screen becomes smaller even though I'm enlarging it). Even with my reading glasses, I can't see 95% of the type.

I've poured through everything (i think) on the website, and I made some changes, but they didn't make a difference (other than getting rid of those miserable recommended videos on the side).

I have another question: Do I have to use a secondary email address: my Dept. of Ed. Outlook address, but I've just retired, and won't have access to it in about six months. I also don't want the DOE all up in my business: emails are legal documents forever & ever.

Lastly, the "Share Data" link says "the internal workings of your browser." What does that mean?

Thank you in advance for any help you can send my way.

All the best, Lev.

Asked by Lev 2 months ago

Last reply by tgtd8 2 months ago

Yahoo Mail: No Internet Connection

On nearly a daily basis, at some point my Yahoo mail tab indicates a lost internet connection when I have no internet connection issues with any other site... including Y… (read more)

On nearly a daily basis, at some point my Yahoo mail tab indicates a lost internet connection when I have no internet connection issues with any other site... including Yahoo. At first I could simply close the yahoo mail tab and reload it, but now I have to log completely out of my computer to restart it. If I simply try to open mail again, the tab simply continually searches for the site (at this point it has been trying to open the site for about 15 min). In searching for a fix, I found numerous other people have had the same issue (seems to go back as far as 2023, but in only started for me since upgrading to a new laptop). It seems to be only a Mozilla Firefox issue - but since Mozilla is my preferred browser I'd like to see if there is a fix before moving to another browser. Thanks for any guidance anyone can provide.

Asked by nbeatley 2 months ago

Last reply by tgtd8 2 months ago

saved login info

In doing some trouble shooting they had me clear my cash and I now have to enter the login info for each program where in he past FF entered it automatically. I can find… (read more)

In doing some trouble shooting they had me clear my cash and I now have to enter the login info for each program where in he past FF entered it automatically.

I can find no way to get FF to do so again.

Asked by jim 2 months ago

Last reply by tgtd8 2 months ago

Display of impossible icons

Hello It is impossible to display the icons of certain applications since I used Firefox. This problem does not exist with Chromium browsers (Chrome Brave...) Thank you … (read more)

Hello It is impossible to display the icons of certain applications since I used Firefox. This problem does not exist with Chromium browsers (Chrome Brave...) Thank you for your help

Asked by jean.vaillant6 2 months ago

Last reply by Denys 2 months ago

Outlook/Hotmail won't open

After years of opening Outlook/Hotmail from my bookmarks or by entering the address, suddenly five days ago I can’t. All I get is a blank page with the address in the ad… (read more)

After years of opening Outlook/Hotmail from my bookmarks or by entering the address, suddenly five days ago I can’t. All I get is a blank page with the address in the address bar (image attached). Using the same address, I can open it in MS Edge and Norton Private Browser, which has all of the Firefox bookmarks. I’ve spoken with Norton help, thinking that their program caused this, but they couldn’t solve it. Thank you

Asked by jonathan_james 2 months ago

Last reply by Denys 2 months ago

My Discord site is blocked.

Why is my Discord blocked? It's a completely normal site where I can talk to my friends and play with them but now I can't. Please unblock this site. I wanna interact and… (read more)

Why is my Discord blocked? It's a completely normal site where I can talk to my friends and play with them but now I can't. Please unblock this site. I wanna interact and have fun talking with my friends.

Asked by Nathan Bapniah 2 months ago

Last reply by Denys 2 months ago

Just Want To Know

Hi, I always prefer using DuckDuckGo.com because they are totally private but use it together with Mozilla as my browser, would I still be able to do that? … (read more)

Hi, I always prefer using DuckDuckGo.com because they are totally private but use it together with Mozilla as my browser, would I still be able to do that?

Asked by BOOBOOOO 2 months ago

Last reply by TyDraniu 2 months ago

Disable Two Step Verivication

I didn't save the code properly on my first attempt to save the verification code so I have to start over. How do I disable the first one? I'm on a Mac Book and a iPhone… (read more)

I didn't save the code properly on my first attempt to save the verification code so I have to start over. How do I disable the first one? I'm on a Mac Book and a iPhone 16

Asked by Terry Lincoln 2 months ago

Last reply by TyDraniu 2 months ago

Display setting

The option "Apply current view to --- -> Folders and subfolders ..." does not work! It ONLY applies to the current folder and also is no longer active after restart o… (read more)

The option "Apply current view to --- -> Folders and subfolders ..." does not work! It ONLY applies to the current folder and also is no longer active after restart of the program. This is VERY annoying!

Asked by detlef.reichert1 2 months ago

Last reply by Ed 2 months ago

Import tabs from old laptop

How can I transfer open tabs from my old computer to my new one? Syncing is enabled, and the sync tabs checkbox is checked, but the tabs aren't syncing on the new device.… (read more)

How can I transfer open tabs from my old computer to my new one? Syncing is enabled, and the sync tabs checkbox is checked, but the tabs aren't syncing on the new device. I also couldn't find any separate function to load tabs.

Asked by tbuf 2 months ago

Last reply by Denys 2 months ago

unwanted popups

In a Firefox window, the left-most pane shows Homepage on top followed by a list of recent open websites. In my current window for example, below the home page heading I … (read more)

In a Firefox window, the left-most pane shows Homepage on top followed by a list of recent open websites. In my current window for example, below the home page heading I have Log in/Sign up/Mozilla Support then Get Support| Mozilla Support followed by +New Tab. There is nothing special about the particular configuration. I mention the exact configuration for orientation. My problem, for the example I am describing, is the existence of a popup that is in a separate bubble window that states Get Support|Mozilla Support on the first line and support.mozilla.org in the second. Popups like this one always appear. They are driving me crazy because they persist when some new window is moved over the Firefox window. That is, they always come to the front of a stack of windows. They often cover some clickable list in another application. I'm working with the latest MAC OS on a Macbook Pro. I have tried the usual advice to turn off popups in the FireFox settings. This toggle has no effect on these popup windows. Is there a way to turn them off!

Asked by chiconec 2 months ago

Last reply by Mark 2 months ago