untrusted certificate to incoming.telemetry.mozilla.org

Bitdefender security software Online Threat Prevention "Notifications" are blowing up stating the following: "firefox.exe attempted to establish a connection relying on … (read more)

Bitdefender security software Online Threat Prevention "Notifications" are blowing up stating the following: "firefox.exe attempted to establish a connection relying on an untrusted certificate to incoming.telemetry.mozilla.org"

The issue began approximately 17:00 UTC November 16, 2025

Please investigate & update the certificate or we may need to move to a different browser.

Screenshot submitted.

D.

Asked by dbl2ranch 1 hour ago

Last reply by Denys 1 minute ago

Can't load Steam pages normally in Firefox, but it loads just fine in Edge, Steam Client or with VPN plugin

A week ago I got a BSOD that ruined settings of most of my extensions and most likely some of Firefox's settings too (at least it erased my custom findbar.matchdiacritics… (read more)

A week ago I got a BSOD that ruined settings of most of my extensions and most likely some of Firefox's settings too (at least it erased my custom findbar.matchdiacritics value, but probably not just that). After that I moved Firefox's folder and re-installed it. I also created a new profile. The 2 profiles are synced. Because of that, the new profile got (almost) all the extensions from the old one automatically. Then, I decided to do a clean install of those extensions (the reason why is a story for another ticket). So, while both profiles were opened, I removed one extension in the new profile, waited for a bit and checked the old one to see if it got removed from there too. At first it wasn't, so I thought they are not synced (anymore). Yeah, sure, but once I removed all extensions from the new one, the old one woke up and removed all extensions from there too. Great! Awesome! Loved it wholeheartedly! It really had to wait until I removed them all, didn't it? Anyway, I had a backup of my old profile, so I restored my extensions and their settings on both profiles eventually. So now I have clean installs of Firefox and extensions. Back to the issue. I can't load Steam pages (at least store.steampowered and steamcommunity) normally anymore. They load forever, and if the blue dot eventually stops moving (after an insane amount of time), it's either a plain white screen, or badly loaded page with most images missing.

  • Edge loads them just fine
  • Steam client loads them just fine.
  • If I turn on VPN plugin (I use Browsec), then it works. It's like that in both old and new profile. That's why I mentioned that funny little story before.
  • Tried Troubleshoot Mode, didn't help.
  • Tried to selectively disable some extensions, same.
  • Obviously tried to remove cookies, Ctrl + F5 and whatnot. Btw, if I clean everything and try to load it, then it's (most likely?) a white page, but if I turn the VPN on and load it first, and then turn it off and reload it, then it will look a bit better, but still will load forever with some media missing. (Which kinda make sense since something was already cached.)
  • Tried to change proxy settings from “Use system proxy settings” to “No proxy” and “Auto-detect proxy settings for this network”, nah-ah.
  • Tried to disable DNS in Firefox's settings, no siree.
  • The console throws different warning and errors every time (that are probably even unrelated). Or none at all.
  • Probably tried something I already forgot about.

Also, it seems the culprit is actually Akamai (it's where the Steam stores its media) or whatever is preventing reaching it. Because it often shows something like “Waiting for community.akamai.steamstatic.com...” in the status bar for a long time. It seems like the problem is within Firefox's settings, and it also looks like settings aren't synced across profiles (or at least some aren't, I definitely had to configure them on the new profile manually). Anyway, I am out of ideas and my butthurt thrust is about to deliver me to Uranus. Thanks for your attention!

Asked by Necronomicron 2 months ago

Last reply by Rajeev 8 minutes ago

Changing an existing Thunderbird account name and email

My email provider is terminating the existing email domain name, and replacing it with a new domain name. I want to retain all existing Thunderbird folders and emails for… (read more)

My email provider is terminating the existing email domain name, and replacing it with a new domain name. I want to retain all existing Thunderbird folders and emails for use with the new email. Example: username@q.com becomes username@myclk.com. (Yep, it's Centurylink.)

Can I change my existing Thunderbird account name and email and retain all existing folders and emails in the account? Some server settings would also be changed.

Or, do I need to set up a new account?

Thanks

Asked by Greg Richter 15 hours ago

Last reply by Rick 41 minutes ago

Firefox is once again refusing to add extensions.

What version of Firefox actually allows you to add extensions? I'm running the most current version of Tumbleweed that ships with 144.0. Attempts to add extensions just s… (read more)

What version of Firefox actually allows you to add extensions? I'm running the most current version of Tumbleweed that ships with 144.0. Attempts to add extensions just sit there doing nothing until I close the tab. This sort of worked some time ago (I forget the version) but the inability of Firefox to allow add-ons/extensions is getting to be a joke. There are other browsers out there, ya know.

Asked by rnturner59 2 weeks ago

Last reply by jscher2000 - Support Volunteer 42 minutes ago

every update brings problems

Enough is enough—every update brings problems, crucial add-ons stop working, and now drag and drop attachments have stopped working. It's really inconvenient. Maybe it's … (read more)

Enough is enough—every update brings problems, crucial add-ons stop working, and now drag and drop attachments have stopped working. It's really inconvenient. Maybe it's time to stop this nonsense and implement paid subscriptions or purchases, but in a way that makes everything work.

Asked by karhub 4 hours ago

Last reply by Rick 48 minutes ago

Shortcuts Unaccessible from Web Address Bar with an Open Tab

Hi, With a browser tab open to any website, I’m no longer able to use a saved shortcut upon tapping into the web address bar. Tapping the address bar brings up the keyb… (read more)

Hi,

With a browser tab open to any website, I’m no longer able to use a saved shortcut upon tapping into the web address bar.

Tapping the address bar brings up the keyboard and screen as normal, except with a faded background. As soon as you try selecting a saved item it sends you back to the existing open web page.

Asked by Steven Foster 2 hours ago

Last reply by Firefox_Fan 1 hour ago

Opt out of AI completely

Is there a way to completely opt out of having AI in my browser? I find recent implementations of AI in Firefox quite frankly disgusting. I don't want to see it, I don't… (read more)

Is there a way to completely opt out of having AI in my browser?

I find recent implementations of AI in Firefox quite frankly disgusting. I don't want to see it, I don't want to use it, I don't want it suggested to me. Not only it's unneeded, but also all your LLMs are a waste of electricity, fresh water and are a threat to my privacy, and we don't even mention all the legal trouble AI scraping creates.

I need a switch to completely remove any mention of LLMs/AIs in my Firefox browser unless I search for it on the internet (and, trust me, I wont; I'd prefer to continue thinking for myself and having real people with skills and talents do things if I can't do them myself) and have none of them touch me in any way. Kill that thing with fire.

Ideally Firefox, one that advertises itself as a secure browser with respect towards its users, shouldn't have any mention of AI in the first place, you know. But since companies are in a craze about it for some unknown reason (trust me, we don't want it; if I want to be lied to, I'd go to a paediatrician to talk about my symptoms, not a language model I can't trust with my data), at least give your users an option to get that awful thing out of their browser it they want to.

Have a nice day. <3

Asked by Daniel L. 2 months ago

Last reply by Agent virtuel 1 hour ago

How to disable AI in Firefox completely?

With Firefox 144, there is unasked for/unwanted AI introduced. How do I ensure that all AI is completely disabled in my browser? I found a link describing some settings, … (read more)

With Firefox 144, there is unasked for/unwanted AI introduced. How do I ensure that all AI is completely disabled in my browser? I found a link describing some settings, but want to confirm this will disable ALL AI in the browser. I don't want it, don't trust the privacy/security holes yet to be found and would prefer it was not included in Firefox to begin with. The list I've found is:

  • user_pref("browser.ml.chat.enabled", false);
  • user_pref("browser.ml.chat.menu", false);
  • user_pref("browser.ml.chat.page", false);
  • user_pref("browser.ml.chat.shortcuts", false);
  • user_pref("browser.ml.chat.sidebar", false);
  • user_pref("browser.ml.enable", false);
  • user_pref("browser.ml.linkPreview.enabled", false);
  • user_pref("browser.ml.linkPreview.optin", false);
  • user_pref("browser.ml.modelHubRootUrl", "");

Will this do it? What about:

browser.ml.chat.nimbus

Do I need to clear that field to ensure I don't get some auto opt-in in the future as more and more of this "stuff" is put into the browser?

Why not leave Firefox as a security/privacy conscious browser and put out a separate AI browser (FirefoxML?) for those that are not as concerned. How does Mozilla ensure that no information is leaked through AI from sessions for professionals that must protect physician/patient, attorney/client information or other legally confidential information?

Asked by mozcrash1 3 weeks ago

Last reply by Denys 1 hour ago

Opt out of new AI features

Is there a way for me to opt out of any new "AI" functionality/features that would otherwise be enabled by default? Like the tab suggestions and perplexity in search. Hav… (read more)

Is there a way for me to opt out of any new "AI" functionality/features that would otherwise be enabled by default? Like the tab suggestions and perplexity in search. Having AI shoved down my throat from every corner of the internet is kind of frustrating.

Asked by kipislekkerrrrgggg 3 weeks ago

Last reply by Konstantina Papadea 1 hour ago

How to move one whole account out of Unified Folders

I have a bunch of e-mail addresses in Unified folders, all of which are my own except one, which is for a relative on whose behalf I do a lot of things. I'd like to have … (read more)

I have a bunch of e-mail addresses in Unified folders, all of which are my own except one, which is for a relative on whose behalf I do a lot of things. I'd like to have that account show up completely separate from the Unified folders. Let's call that account X, for brevity.

I've favourited X's Inbox and Sent items, so I can show them outside Unified folders. So far so good.

In the Unified folders Inbox Properties, folders to search chooser, I unchecked X's Inbox and all its other folders.

This is almost what I want, except that X's account, with all its folders still all show up in Unified folders. I'd like to move them as well.

Is this possible?

Asked by rbli63 2 hours ago

Last reply by david 1 hour ago

Can I have two Thunderbirds, one on my desktop and one on my laptop?

I've been wanting to access Thunderbird's encryption ability on both my laptop and desktop. However, in setting up Tbird on my laptop I notice the user Profile should st… (read more)

I've been wanting to access Thunderbird's encryption ability on both my laptop and desktop. However, in setting up Tbird on my laptop I notice the user Profile should stay on one computer. Can I use the same Profile on more than one computer using the same source and password? Can I open a new profile on a second computer, even though I would have to use the same email source, a local provider? If not, is there an online source of email data I can use on Tbird on my laptop. Thanks much, Bruce Bartrug

Asked by bbartrug 2 days ago

Last reply by david 2 hours ago

Odzyskiwanie danych

Witam , Zakupiłem nowy komputer , zalogowałem się na swoje konto Firefox . Zrobiłem synchronizację , ale żadne dane się nie pobierają , ani zachowane zakładki oraz zapisa… (read more)

Witam , Zakupiłem nowy komputer , zalogowałem się na swoje konto Firefox . Zrobiłem synchronizację , ale żadne dane się nie pobierają , ani zachowane zakładki oraz zapisane hasła. Chciałbym odzyskać te dane. Chodzi mi o dane z 14.11.2025 Dziękuje i pozdrawiam

Asked by daniel_ww1 5 hours ago

Last reply by TyDraniu 3 hours ago

TB freezes after I hear the notification tone for new messages (bug1998531)

This is maddening. A couple of days ago TB started to freeze. I have not added any new add-ons. I don't even have any add-ons. I tried one suggestion of repairing and… (read more)

This is maddening. A couple of days ago TB started to freeze. I have not added any new add-ons. I don't even have any add-ons. I tried one suggestion of repairing and compacting folders and that did not help. I also tried the accessibility.force_disabled change from 0 to 1. It is still happening. I have to use Task Manager to shut it down because if I right-click and close it tells me that TB is already running but not responding when I try to restart it. It takes 4-5 tries to get it to the point where I can have a few minutes to do anything in the program. If I leave and come back, the mail window is frozen. Help, please! I have been using TB for years and never had this problem!

Asked by kim47 5 days ago

Last reply by Vimes 4 hours ago

Thunderbird New Feature

Please consider a slight change in the new feature where on the bottom right we have an opportunity to click on "as read" or "delete". Great time saver, but for heaven's… (read more)

Please consider a slight change in the new feature where on the bottom right we have an opportunity to click on "as read" or "delete". Great time saver, but for heaven's sake you bring up the Thunderbird anyway. Come on ! ! ! ? The short cut is so we don't have to bring it up. What good is this new feature if it is exactly the same number of clicks as if you didn't have this new feature. Walt

Asked by Walter Clark 2 days ago

Last reply by Ed 5 hours ago