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Authorization Denied with firefox but not with Chrome

I am logged on to my Credit Union and attempt to download my statements. When using Firefox I get the message: {"Errors":["Authorization has been denied for this request.… (read more)

I am logged on to my Credit Union and attempt to download my statements. When using Firefox I get the message: {"Errors":["Authorization has been denied for this request."]}

When I contacted my CU, they said to add an URL to the Manage Exceptions. This worked, but I want to know why Firefox needs this but Chrome doesn't.

Asked by John Spitzer 3 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

How do i access the AI assistant side bar?

How can i access the side bar ai, i use it quite often for classes to make sure i'm getting things right and use it to get some ideas on how to make my notes but my old l… (read more)

How can i access the side bar ai, i use it quite often for classes to make sure i'm getting things right and use it to get some ideas on how to make my notes but my old laptop had it and now this one wont let me access it at all. I need that sidebar to help me with school and it wont let me access with it. The article you provide says no way to activate it or how to download it.

Asked by Jennifer Galicia 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Folder Names Displaying Incorrectly (English instead of Polish)

Dear Support Team, I am writing to report an issue with the folder names in your program. Although I have selected Polish as the primary language setting within the app… (read more)

Dear Support Team,

I am writing to report an issue with the folder names in your program.

Although I have selected Polish as the primary language setting within the application, the names of system folders (such as Inbox, Sent Items, Drafts, etc.) are all displayed in English.

Crucially, on my original mailbox (accessible via webmail or other clients), these folder names are correctly displayed in Polish.

I have attempted to change these folder names manually within your application, but the changes do not persist, and the names revert back to English. There seems to be no other option within the app to correctly synchronize or change the display language for these folders to Polish.

Could you please investigate this issue and provide a solution to ensure the folder names are displayed in Polish, consistent with my language setting and original mailbox configuration?

Thank you for your time and assistance.

Sincerely, Szymon

Asked by Szymon 3 months ago

Last reply by Agent virtuel 3 months ago

Please no AI

This wave of so-called AI (really nothing of the sort) is a nightmare for security, usability, performance and efficiency and if you keep forcing it on us I'll be jumping… (read more)

This wave of so-called AI (really nothing of the sort) is a nightmare for security, usability, performance and efficiency and if you keep forcing it on us I'll be jumping ship, probably for whichever fork excising it all gets popular.

I've been using first the Mozilla suite and then Firefox (since it was called Firebird, even) for twenty years now, don't do this to the browser I love.

Asked by darthdavid 1 month ago

Last reply by Paul 1 month ago

"Your browser is being managed by your organization" I have no org. that I am connected with.

My browser is being managed by "your organization" but I belong to NO organization. How do I regain control of my own browser? Message reads: "Your browser is being ma… (read more)

My browser is being managed by "your organization" but I belong to NO organization. How do I regain control of my own browser?

Message reads: "Your browser is being managed by your organization" Please help me regain control of my browser!

Regards

Asked by phorrester 3 months ago

Last reply by jonzn4SUSE 3 months ago

Increasing screenshot resolution

While taking screenshot of entire page or section within the page, taken screenshot resolution is of very low quality. As a result when shared the screenshot with someone… (read more)

While taking screenshot of entire page or section within the page, taken screenshot resolution is of very low quality. As a result when shared the screenshot with someone using copy paste function or download and share option, in both methods screenshot image quality is very low making it very difficult to read data/text from the same. Text from the screenshot is barely in readable format. Even zooming the image distorts image totally. I want a way to increase screenshot resolution or improve its image quality so we can read easily without zoom or zooming the image file.

Asked by Ruzveh 3 months ago

Last reply by anasnaeem786786 3 months ago

Display setting

The option "Apply current view to --- -> Folders and subfolders ..." does not work! It ONLY applies to the current folder and also is no longer active after restart o… (read more)

The option "Apply current view to --- -> Folders and subfolders ..." does not work! It ONLY applies to the current folder and also is no longer active after restart of the program. This is VERY annoying!

Asked by detlef.reichert1 3 months ago

Last reply by Ed 3 months ago

Data Tables open but close immedaitely

I have an Investors.com account and a feature they offer is a stock sector data table that shows recent performance and other information. When I try to open these tables… (read more)

I have an Investors.com account and a feature they offer is a stock sector data table that shows recent performance and other information. When I try to open these tables they close immediately, but if I use my tablet with a different browser they will remain open. I believe this is a simple setting that I need to adjust, but I don't know enough to figure it out.

Asked by dgardelldarin 2 months ago

Last reply by rbucata 1 month ago

Thunderbird emails

Yesterday I was able, with someone's help, to turn off the feature in Thunderbird that is a pop-up on lower left of screen that a new email has come in. But now I want t… (read more)

Yesterday I was able, with someone's help, to turn off the feature in Thunderbird that is a pop-up on lower left of screen that a new email has come in. But now I want to also get rid of the sound. Didn't have this problem with my old computer and Windows 10. Or is this something I can only not have when speakers are turned off?

Asked by hsimon37 2 months ago

Last reply by Yu5tiqX9og 2 months ago

Audio output not going to Bluetooth headphones (HD 450BT) in Firefox

Hello, I am having an issue with my Bluetooth headphones (Sennheiser HD 450BT) in Firefox on Windows 11. The headphones are properly connected to Windows and work corre… (read more)

Hello,

I am having an issue with my Bluetooth headphones (Sennheiser HD 450BT) in Firefox on Windows 11.

The headphones are properly connected to Windows and work correctly with other browsers (Edge, Chrome).

Windows shows the headphones as the default output device (stereo), and test sounds play through them.

However, in Firefox, the audio does not go through the headphones. Instead, it plays very loudly through the laptop speakers.

The problem started today; there were no issues for about a year.

I have tried reconnecting/reinstalling the headphones, but it did not help. Drivers are also up to date.

Could you please advise how to make Firefox correctly use my Bluetooth headphones as the audio output device?

Thank you for your assistance.

Asked by elena.kunevich78 2 months ago

Last reply by Andre O Ewert 2 months ago

Scammer Security Breach

When I opened my computer this morning, it said Firefox crashed. Yesterday, I was scammed by a scammer claiming to be from Microsoft who had me do many things on my comp… (read more)

When I opened my computer this morning, it said Firefox crashed. Yesterday, I was scammed by a scammer claiming to be from Microsoft who had me do many things on my computer to remove a virus that wasn't there. Instead, I suspect he may have access to my information now. So this morning after it said that Firefox had crashed, I asked to open a new Firefox session and things seemed to be normal. Please double check to make sure there is nothing wrong with my Firefox account and let me know. Thank You!

Asked by d.cfast 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Trouble installing Thunderbird

I have had Thunderbird forever. I have 2 point security & I have lost control of my Thunderbird as far as installing it on another computer. It works just fine on my … (read more)

I have had Thunderbird forever. I have 2 point security & I have lost control of my Thunderbird as far as installing it on another computer. It works just fine on my Desktop which will have to be updated to Windows 11 soon. I have tried installing it on a few laptops to no avail. I followed David (of the little dog!) advice. He gave me instructions on how to save my Profile, which I did. It was big, took a while but it informed me there are some items that were not able to be copied, so I don't know it that will work when I do make my move. I had another thought. If I go into settings and passwords and delete the second security measure until I make the move, leaving me with a simple password, will that hopefully allow me to install Thunderbird on my laptop?

Asked by TMSidha1 3 months ago

Last reply by david 3 months ago

Youtube webside is not usable on firefox

I installed Firefox yesterday, and everything was fine for a day. Today, when I play a YouTube video, the entire page freezes - I can't pause it, select text, or do anyth… (read more)

I installed Firefox yesterday, and everything was fine for a day. Today, when I play a YouTube video, the entire page freezes - I can't pause it, select text, or do anything. The page starts responding after about 10 seconds from last interaction.

Compared to Chrome, I can play 20 YouTube videos at once and everything works fine.

The problem only occurs on YouTube. Sites like CDA and Jellyfin work fine.

Sys: Latest Windows 11 I5-10400F Intel Arc B580 RAM 32GB 2133 MT/s

Asked by Pawiu 3 months ago

Last reply by DebraBk 1 month ago

Pages Loading Slow or Timing Out

Since the last Firefox update, normally used web pages load very slowly or time out. When clicking on a bookmark the page loads very slow so I stop the page from loading … (read more)

Since the last Firefox update, normally used web pages load very slowly or time out. When clicking on a bookmark the page loads very slow so I stop the page from loading and hit refresh and it loads almost instantly like it normally used to do. Any fixes available? Thank you, Dan.

Asked by danostrom 3 months ago

Last reply by jonzn4SUSE 3 months ago