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Several days ago we inadvertently deleted batches of emails from our two Thunderbird Gmail accounts on our PC and Apple devices. The lost emails were duly recovered but only after having to change my Google password. However one of our Thunderbird Gmail account will not download any new messages coming in. Ultimately we deleted that account from Thunderbird, intending to reinstall it. We deleted the account by pressing the Red button in account settings. We confirmed that messages are received to Gmail's Web page Inbox Now when I attempt to reinstall the account and press Add Account, I get the UNABLE TO LOG IN AT SERVER MESSAGE shown below. The "Your Full Name" I am putting in is the name on the Google account deleted from Thunderbird, and the password I have tried is my new Google password. I have tried the process of not adding in the password until requested to do so but this did not work either. Any suggestions please?

Recently Mint upgraded my FF to v147 - possibly relevant, possibly not. There's no post mentioning anyone having this issue on the Mint forum though.

In my Settings, "Open previous windows and tabs" is definitely enabled, but it doesn't happen. I only get my homepage custom URLs.

I went into troubleshooting mode and FF then behaves.

So I figured the issue must be with an extension - but I disabled all my extensions, and it doesn't help. Only going full troubleshooting mode fixes it.

What do I do next please?

How to get rid of this silly 'finish set up' box that pops up all the time? Everything is already green and ticked? and also when i right click on mouse the menu opens but then it jumps up rather than staying with the mouse pointer. I used Google previously and it pisses me slowly off i have this kind of annoying issues with Firefox.

When I accessed TB it updated to an ESR (Eclipse) version and when I load it I get a message saying I've used an old version, would I like to create a new profile. ( I didn't) I've copied my backup to the profile but many folders are missing from the current profile.

How do I get all my folders to display? I've reinstalled TB version 147 without the ESR option.

CANNOT SEND EMAIL. RELAYING DENIED. IP NAME POSSIBLY FORGED (???!!!) The incoming email server works FINE. The outgoing does not, although, while tested by Thunderbird, the system says that the connection to the outgoing server is OK. See the attached image.

Address book import is not working after I import it. It says I have 516 contacts. All I see are big grey dots but no information inside them.

I'm exporting from Classic Outlook (2016) in .CSV format.

I have received an email from what looks like Mozilla, it says that there has been a massive data breach and my details were compromised. I'm checking to verify if this is correct.

Why was it done? Is there a setting I can change so I can see them work as animated favicons? Will you change this on your next update? Otherwise, I am going to have to roll-back the version.

lost all bookmarks and can not add them back. tried the restarting, importing from Google, etc. Sadly I am off of Firefox after more than 20 years using it. Fortunately Google works fine for me, but I miss Firfox.

Hi, Since three or four months, whenever I log into Outlook live, either on Mac or Windows PC, I get a security warning saying that the information will not be secure (Please see attachment.) When I log into the same account, from Edge for example, I do not get the warning popup. I really enjoy using Firefox and would love to continue but this case is worrying me a bit. Any idea to help? Thank you very much, Mathieu B.

The problem seems to have started after a browser update. Running up-to-date Windows 10. This issue does not occur when using Edge. Youtube videos are blank (spinning). Sometimes it results is a still frame, other times it spins forever. Many times, you can see a series of stills in the video as the time line is dragged from the beginning to the end of the video. A small number of videos will work, but I have not been able to predict which will work or why. A different Win 10 machine on the same network is fine. I have tried all of the solutions I could find searching on-line (clearing cache, cookies, reboot, restart, update browser software, etc, multiple times). Checked settings in windows, firefox and youtube looking for something. Any help would be appreciated. Have used Firefox for decades and I don't want to be forced to change browsers.

So, after using firefox in the background to browse websites or watch videos I checked my memory usage in firefox with about:memory -> Measure and saw that youtube was consuming a decent amount >2GB (checked the main url when clicking the youtube src, it was the video on that sole tab i was watching and nothing else playing youtube in the bg) so i closed that tab, waited a bit and re-measured but then see that the memory usage for youtube rose about 200MB... and the website for youtube is that same url for the tab that i just closed (when checking the src in the results for Measure). I've been revisiting the about:memory page, reloaded it and re-Measured and youtube is STILL THERE. Even now, 10 minutes later i still see youtube there, with none of my tabs running youtube.

If i close firefox entirely and re-open my tabs then it'll very likely fix it but this has to be a major issue no? I shouldn't have to close the entire browser program just to fix a website visit, which is youtube of all websites.

As of this moment, firefox, with 8 tabs open, is consuming 4,452.99MB (~4.5GB) where 2.5GB is youtube for that page i closed.

I don't know if sharing memory reports from the about:memory page give my cookies away or leave me open to a similar vulnerability so I won't share it unless a dev or similar asks for it but for now, I've included an image showing all the tabs i have open on firefox, 2 windows.