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Just so I can be sure.

Can you please confirm for me that I have now successfully completely the Firefox Browser installation as well as Mozilla and Mozilla Support.

Otherwise, I am never quite sure and likely to miss the final steps/requirements, etc. for example, hit the wrong button, misunderstood details, etc. I find the internet complicated and hence unclear with many aspects which can end up wasting half of my day (and yours) as I carefully read and note as best I can.

I hope you understand my message. Thanks Sandra

Hi I have an existing Mozilla email on my I pad but am trying to install on my new lap top but it is asking for my password which i do not remember. can i retrieve this so I have emails on my laptop

Hello, every time I want to send or accept a message Thunderbird keeps asking me to enter my password. This is very irritating, although I activated the option 'Remember password' during the set up of my mail address. Can you help me with this? Thanks.

I have no problem with previous version of ff. i noticed ask to save password not showing up in this version. usually if i fill in a form, ff will save the information for future use.

i have issue with ff, so i uninstall and reinstall. doesnt work. i add additional information in notepad attachment.

i am end user. nothing technical. only uses ublock, clearurl and audio equaliser. not heavy user. just light browsing facebook, google and regular website.

I had trouble during the installation of Thunderbird, it would not connect to my email account with Xfinity. However, I could connect via the web.

Finally, I tried the manual route and there (accepting all given entries) I was able to connect with Xfinity just fine. I hope this helps others. I think there may be a bug in the installation process.

my access to my email stopped 4 days ago the sign in does not accept the password for my email I can't change the password without signing in. I have made no changes to the account.

I got access to the password management page when i was connected to the Internet，but once i use it in limited web environment，whichi think i have problem connecting the mozilla serve，the entire password page will not be displayed，like full page blank

Hello Team, I have enabled my lockwise to sync credentials with firefox from this same account for about 3-4 years now. Everything is working fine, until I have cleared all cache, cookies, passwords and saved settings during an update. Later when I launched the browser, I was asked to re login using my mozilla firefox account. I tried using my existing password for moz account (copied from lockwise app from phone) it said incorrect password. So I reset my moz account password and logged in. All my saved passwords were gone. And when I tried to sync firefox account (from phone) to lockwise app (on phone as well), even my saved login credentials from lockwise app on phone are gone missing as well. Now after I tried all possible ways, I am reaching out for help. Please help me with next steps on how to get back all my saved credentials. Thanks in advance.

My laptop got hacked. It wiped out my thunderbird account and I cannot get it back up. It tells me that either my user name, password or configuration is wrong What do I do to get this back up

hi, is it possible to import cookies.txt from another browser without using any extensions? im asking that since when im trying to import bookmarks, passwords or whatever, my previous browser that i was using is not on the list.

I am experiencing an issue with the Keeper browser extension on Mozilla Firefox. Despite configuring all related settings appropriately, the extension consistently locks out every time I close the browser.

To troubleshoot, I have:

Verified that the extension is enabled and fully allowed in Firefox’s Extension settings.

Ensured that Keeper is whitelisted in every possible relevant setting within the browser.

Checked that the "stay logged in" or persistent session options are correctly set within Keeper’s own configuration.

Confirmed that no conflicting privacy settings or third-party add-ons are interfering with the extension's functionality.

Despite these measures, the extension does not retain its logged-in state upon browser closure. This behavior suggests a persistent session issue not aligned with the user-side configuration.

I would appreciate guidance on how to resolve this.