IMAP folders get unsubscribed when deleting, moving or renaming a folder.

As per the subject, if I delete, move or rename a folder in my Icloud account, Thunderbird will promptly Unsubscribe all of the other folders. There are two other threads… (read more)

As per the subject, if I delete, move or rename a folder in my Icloud account, Thunderbird will promptly Unsubscribe all of the other folders. There are two other threads I found where this has happened, but no one has come up with an answer for this, and the threads have been archived. This seems like a bug to me as it only seems to be happening with Icloud accounts. Should I report it as a bug?

Asked by kp.seal 1 month ago

Last reply by kp.seal 1 day ago

Searching both title and description of calendar events

Searching calendar events in Thunderbird used to search both title and description fields. For example, if I searched for "dental" it would find events titled "Dental app… (read more)

Searching calendar events in Thunderbird used to search both title and description fields. For example, if I searched for "dental" it would find events titled "Dental appointment" and also events with "dental" somewhere in the description field. Now it only seems to search the title. I've always put most of the information in the description field, and I use the calendar primarily as a diary record of my life and things I need to keep track of, so this is a major downgrade in terms of usability for me. Is there any way to still search the description field?

Asked by ElizabethPS 1 week ago

Last reply by ElizabethPS 6 days ago

Connect T'bird 128 to Mailstore

My Mailstore installation will not connect with Thunderbird, stating that pref.js cannot be found. Linking to Mailstore is required thus: AppData\Roaming\Thunderbird\Prof… (read more)

My Mailstore installation will not connect with Thunderbird, stating that pref.js cannot be found. Linking to Mailstore is required thus: AppData\Roaming\Thunderbird\Profiles\741kq2if.default\prefs.js

By enabling Hidden Files on my Windows 11 pc I can link to 741kq2if.default but not beyond to the pref.js 'file'. Note that my T'bird is fully installed and operational. I would appreciate advice. Ron

Asked by RonSH 1 day ago

Last reply by RonSH 22 hours ago

I keep getting pop up news stories

I keep getting the Virginia Pilot news stories for another area of Virginia - I have unsubscribed and turned off pop-ups and I'm still getting it every time I open Firefo… (read more)

I keep getting the Virginia Pilot news stories for another area of Virginia - I have unsubscribed and turned off pop-ups and I'm still getting it every time I open Firefox.

Asked by Scottiepup 2 days ago

Last reply by Scottiepup 2 days ago

Google & Firefox

I use Firefox and now Google follows asking to Login with Google. Can I eliminate Google or better yet separate Google from Firefox like I had before after some update or… (read more)

I use Firefox and now Google follows asking to Login with Google. Can I eliminate Google or better yet separate Google from Firefox like I had before after some update or corruption must have happened. Google is fine but I only want it when I ask not when Firefox wants? Any help is appreciated!

Asked by GAK 2 days ago

Last reply by GAK 2 days ago

How can I make my bookmark creation menu bigger?

I'm referring to when you hit ctrl-d or click the star, click the location dropdown, and select the choose option to scroll through your bookmark folders to select where … (read more)

I'm referring to when you hit ctrl-d or click the star, click the location dropdown, and select the choose option to scroll through your bookmark folders to select where to put the bookmark, my menu is tiny and annoyingly easy to scroll too far in without realizing till it's too late. Quick google didn't seem to have a solution, and the support didn't recognize the verbiage at least (not sure if that's on me for wording it weird or what, I'm pretty new to FIrefox and still have growing pains from the switch from the now anti-adblock browser I abandoned). Anyone?

Asked by torres.joseph312 4 days ago

Last reply by torres.joseph312 2 days ago

Issues with Thunderbird

I am on a MacPro Apple M1 version 15.0.1 Thunderbird version: 128.3.1 esr (64-bit). I click on my Inbox and see the following regardless of inbox or other folders I hav… (read more)

I am on a MacPro Apple M1 version 15.0.1 Thunderbird version: 128.3.1 esr (64-bit).

I click on my Inbox and see the following regardless of inbox or other folders I have set up see the attachment.

I also added the activity monitor. So it seems to be indexing a lot. I need help in getting this fix.

Thanks, Phillip

Asked by Phil 4 days ago

Last reply by Phil 1 day ago

Thunderbird no longer downloads mail.

After the update to Thunderbird 128.3.1esr on October 10th I can no longer download my email. What did they change and when do they plan to fix it? The broken email is ca… (read more)

After the update to Thunderbird 128.3.1esr on October 10th I can no longer download my email. What did they change and when do they plan to fix it? The broken email is causing a financial burden on my company. Please help!

Asked by Laruss Decrepit 2 days ago

Last reply by Laruss Decrepit 1 hour ago

lost use of mic on search bar after Firefox update

I have an android phone. A website required me to update Firefox to use the website. I hate updating Firefox. This time I lost the mic on my search bar in Firefox and … (read more)

I have an android phone. A website required me to update Firefox to use the website. I hate updating Firefox. This time I lost the mic on my search bar in Firefox and in any of the browsers I select.

How do I restore the ability to ask questions orally?

Please give step by step solutions. If you say " go to the X feature," please tell me exactly how to get there and assume I know nothing. It is all too accurate!

Asked by cra2 1 day ago

Last reply by cra2 1 day ago

Cannot get into settings

I want to change settings in Thunderbird. Vivaldi 6.9.3447.51 (Stable channel) (64-bit) Revision 182bbf0e4fdf8cd7876d2b24819fde3147f9af97 OS Windows 10 Version 22H2 (Buil… (read more)

I want to change settings in Thunderbird. Vivaldi 6.9.3447.51 (Stable channel) (64-bit) Revision 182bbf0e4fdf8cd7876d2b24819fde3147f9af97 OS Windows 10 Version 22H2 (Build 19045.4894)

I tried all the other options in drop down menus all over and they all come up. But clicking on settings does nothing. I even went into account settings and tried clicking on Thunderbird Settings and it does nothing there also. Can I reinstall over the existing program without losing anything to try and see if that helps and fixes the problem?

Asked by abarc7055 1 week ago

Last reply by abarc7055 6 days ago

Stop/hide Firefox/Thunderbird update availability constant nags

Please explain in simple terms (I am not an IT wizz) how I can stop the continual popups in Firefox 128 and Thunderbird 78 on a Windows 11 OS saying “Update Available” wi… (read more)

Please explain in simple terms (I am not an IT wizz) how I can stop the continual popups in Firefox 128 and Thunderbird 78 on a Windows 11 OS saying “Update Available” with a Download button very easily activated by mistake.

Each time I click Dismiss, a new popup appears either immediately or very soon. The popup blocks a significant area of the screen and will not move.

I already have Update Settings on “Check for updates but let you choose to install them”. There is no option to “Do not check for updates” on these versions of Firefox and Thunderbird. I already have Windows 11 Notification Settings on “Do not disturb” and all Firefox notifications to Off.

I have found the Mozilla Support article “Customising Firefox using Group Policy” at  https://mzl.la/3bLnw2J but I do not understand it and the device I am using is not part of a group installation setup. 

There is a Step by Step guide “How to stop Firefox update notifications” on Youtube at https://www.youtube.com/watch?v=nD-oXxrCCRs . This is clear to follow if I pause it frequently to absorb each step carefully. Is this safe for me to try given that I am very inexperienced in using the command line and accessing registry etc?

The Thunderbird popups have only recently started up and I would value advice on how to stop these safely too. I need this version of Thunderbird at present for particular reasons related to gmail so it is important I do not accidentally activate a download on that.

Asked by uitrusthome 1 day ago

Last reply by uitrusthome 8 hours ago

How do i stop new Firefox windows opening when I want to open a new tab?

When I click a link or open a new Tab Firefox opens a new window. I have Firefox and Thunderbird pinned to the Taskbar and usually switch between them easily. Today when … (read more)

When I click a link or open a new Tab Firefox opens a new window. I have Firefox and Thunderbird pinned to the Taskbar and usually switch between them easily. Today when I try to switch to Firefox another FF window opens. Why is this happening and how can I stop it.?

Asked by PhilG 1 month ago

Last reply by PhilG 1 day ago

Default Email in From field - Can't find setting to get rid of it

I have several emails. I've been noticing that some of my emails are going out with a "default" email. (I just saw this stated, but I can't find it again.) I never se… (read more)

I have several emails. I've been noticing that some of my emails are going out with a "default" email. (I just saw this stated, but I can't find it again.) I never set a default email.

This does NOT happen when I reply to someone, only when I start a new email.

I went to each of the account settings and checked the box which says FROM address, and entered the correct address for each. It continues to use the Default reply email.

I found on this site a couple of old messages regarding this issue. A couple of replies said this will happen if the SMTP doesn't differentiate. With my service, it's the same SMTP for all the accounts - smtpauth.earthlink.net. The wanted reply email is in the User Name box in that dialog box.

Is there a way to tell Thunderbird to either NOT use a default email?

Asked by Kami Scott 5 days ago

Last reply by Kami Scott 2 days ago

No message found

When the Inbox is displayed and I delete one message, suddenly all the messages disappear. In their place is "No message found" even though the upper left of the screen … (read more)

When the Inbox is displayed and I delete one message, suddenly all the messages disappear. In their place is "No message found" even though the upper left of the screen shows that there are messages in the Inbox. All other folders also appear to have no messages.

The fix is to close and restart Thunderbird, and all messages re-appear. This happens at least once a day.

The program is running on Xubuntu 24.04.1. There are many message filters and the profile is around 7 GB.

Thanks in advance for any suggestion on how to fix. A screenshot is attached.

Asked by Charles Rathbone 2 days ago

Last reply by Charles Rathbone 19 hours ago

Images won't load or only load halfway.

A couple of weeks ago my Firefox desktop suddenly stopped loading images correctly. This is especially true for image-heavy websites like Tumblr. Images will either not l… (read more)

A couple of weeks ago my Firefox desktop suddenly stopped loading images correctly. This is especially true for image-heavy websites like Tumblr. Images will either not load or only partially load. It takes several refreshes to get even 75% of images to load properly (including Shift+Ctrl+R). My Internet connection and speed are normal. Weirdly, other browsers loaded images fine at first, but now they're laggy, too? They still work better in comparison, though. And the Internet on my iPhone and iPad are perfectly fine.

I've tried all of these multiple times: Restarting my PC, Internet, and router. Disabling certain extensions (especially those for Tumblr and ad blockers). Restarting in Troubleshoot Mode without extensions. Reducing number of tabs.

I tried the different Profile trick I found Googling this issue to death, and it works, but I want to fix my default profile's issues if I can. Oh, and YouTube is insufferable to watch and crashes the browser, but I suspect that might have to do more with what YouTube's trying to do with ad blockers. Especially since Chrome isn't much better on that count (aside from the crashing).

Edit: This issue started occurring around the time I downloaded the last Firefox update before the latest one. I thought installing the latest one might solve the problem, but it didn't. This might just be a coincidence.

Asked by cateyedsnake 1 week ago

Last reply by cateyedsnake 2 days ago

Sign in to google calendar for lightning keeps popping up

I'm using TB 115.6.0 on MacOS About two days ago, a window popped up asking me to sign into Google calendar. I attached a picture of the window. I entered my gmail add… (read more)

I'm using TB 115.6.0 on MacOS

About two days ago, a window popped up asking me to sign into Google calendar. I attached a picture of the window.

I entered my gmail address and gmail password and it said the data I entered aren't correct. (I am sure that the password I entered is correct. It's stored in 1Password and I can use it to sign into any of my Google accounts.)

The pesky window pops up about every half hour.

Any suggestions for making it go away?

Thanks! Clint

Asked by clintoconner2 3 days ago

Last reply by clintoconner2 3 days ago

Thunderbird nebula windows 10 corrupts PDF files - Outlook.com account

Problems with Thunderbird Nebula corrupting PDF Files continue. When receiving the same email on the same computer in the same place at similar times, Thunderbird random… (read more)

Problems with Thunderbird Nebula corrupting PDF Files continue. When receiving the same email on the same computer in the same place at similar times, Thunderbird randomly corrupts the attachments, while the same email and its attachments are displayed correctly in the Outlook App of Windows and on the phone. Yesterday Thunderbird has downloaded a PDF file which could be opened but some fields in it were shown as blank while they were correctly filled in, today a complete sales Offer in PDF is corrupted and cannot be opened. Fortunately Outlook does not cause this problem. If not fixed , this will become a blocking issue for the use of Thunderbird

Asked by sr 5 days ago

Last reply by sr 3 days ago

constant falls

Recently, even on Ubuntu, but after that on arch, my browser tabs started to fall. Only the browser fell on Ubuntu at once, but everything falls on arch: both tabs and th… (read more)

Recently, even on Ubuntu, but after that on arch, my browser tabs started to fall. Only the browser fell on Ubuntu at once, but everything falls on arch: both tabs and the browser itself. Please help me figure this out.

Asked by vladccffaa 3 days ago

Last reply by vladccffaa 3 days ago

All that blank space on the email 'cards'

At the bottom of each 'card' for an email in 'card view', there's an entire like of empty space. Given that each card is only three lines high, that means 1/3rd of it is … (read more)

At the bottom of each 'card' for an email in 'card view', there's an entire like of empty space. Given that each card is only three lines high, that means 1/3rd of it is wasted and my display view for emails shows only 66% of the emails it could. That is not helpful.

Is there any way to get rid of that giant empty line?

Asked by Bill 5 days ago

Last reply by Bill 5 days ago