Crashes Thunderbird EXCEPTION_ACCESS_VIOLATION_READ

New Computer--4 days old Have downloaded Thunderbird (twice, the latest version from Moz website) Thunderbird crashes whenever I leave the computer long enough for it to … (read more)

New Computer--4 days old Have downloaded Thunderbird (twice, the latest version from Moz website) Thunderbird crashes whenever I leave the computer long enough for it to go into sleep mode Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Troubleshooting gives no answers Now running in Troubleshoot Mode having disabled add ons (none, I believe) Not much running on new computer yet--Avast, DuckDuckGo [I had a browser crash & needed to reload it on day 2 of machine's life (DuckDuck)...which might mean it is a machine issue rather than Thunderbird?...] Help! bp-4f000aa4-9396-4686-9338-49b190250203

Asked by laurie_macleod 3 days ago

Last reply by laurie_macleod 3 hours ago

Inboxes not showing messages after POP3 Download

I am using Thunderbird version 128.7.0esr on Windows 11 Pro. I moved my Mail folder (and sub-folders) on my local drive. I re-directed each of 4 email accounts to their … (read more)

I am using Thunderbird version 128.7.0esr on Windows 11 Pro. I moved my Mail folder (and sub-folders) on my local drive. I re-directed each of 4 email accounts to their new sub-folder. The emails are downloading from the email host's POP3 server. New email messages are not visible in any of the inboxes. The counter shows the number increasing when messages are downloading. Global search does not find the new emails. The new emails show when I right click on any of the inboxes and select "Search Messages" (From/Contains."@"). I tried manually removing the Inbox.msf from one account, but did not fix when I restarted. I tried the Repair Folder button (right click Properties on Inbox folder), but did not fix. I know the emails are on my computer, but I cannot get to them without the very cumbersome "search messages" function. Suggestions?

Asked by tjh 12 hours ago

Last reply by tjh 7 hours ago

U block origin slowing FF?

I've been having a problem with FF for the last two weeks. At times downloads accessing web sites are slow or even get hung up. Usually reloading or refreshing the page f… (read more)

I've been having a problem with FF for the last two weeks. At times downloads accessing web sites are slow or even get hung up. Usually reloading or refreshing the page fixes the problem. I tried a FF safe boot and things seemed to work better. I have had the same four extensions for quite awhile. Are there any reports of UBO causing issues?

Asked by arejfour 3 days ago

Last reply by arejfour 2 days ago

Sync Setup Stalls

I'm attempting to set up sync between my windows laptop and my new android phone. The phone has firefox loaded, allows me to pull up the 'sync and save your data' page, … (read more)

I'm attempting to set up sync between my windows laptop and my new android phone. The phone has firefox loaded, allows me to pull up the 'sync and save your data' page, allows me to choose 'ready to scan' and presumably successfully scans the QR code displayed on the laptop (the laptop prompts me to approve the new device). Then the laptop indicates I need to wait to approve it on my phone, and the whole process stalls. The phone continues to display the mostly blank white screen with only the "moz://a" at the top and the spinning blue circle in the center. Eventually the whole thing seems to time out and I receive an error message on the laptop saying "websocket unexpectedly closed" and "device pairing failed".

My two hypotheses are that either still having my old phone (which is being retired to at-home use only, and I'd rather not de-sync) still synced is somehow interfering (seems unlikely), or that something about the new phone's software is interfering in the sync (seems unlikely and way out of my league in terms of troubleshooting around).

Help please?

Asked by pittsmaddi 5 days ago

Last reply by pittsmaddi 4 days ago

What does the extension ConfirmBeforeDelete need to work with Thunderbird 128+

The extension ConfirmBeforeDelete is extremely useful. It has saved me not only from accidentally deleting messages, but also from dragging and moving folders when I didn… (read more)

The extension ConfirmBeforeDelete is extremely useful. It has saved me not only from accidentally deleting messages, but also from dragging and moving folders when I didn't intend to.

I recently had to manually recover from deleting 20 messages in a search window after I had accidentally hit the delete key (while I thought my cursor was up in one of my search fields).

Really, that functionality should be a built-in feature in Thunderbird.

The latest version of ConfirmBeforeDelete is 1.9.3, released Nov. 20, 2023. Compatible with Thunderbird 115.*

What did that extension need to be compatible with Thunderbird 128+? In other words, what change(s) in Thunderbird broke it? Would the fix be something easy or will it require more significant changes?

I tried to contact the author last October (even offered to gather some donations), but have not heard back.

It looks like there was already at least one person interested in helping. Thread on github:

  How to update for Thunderbird 128? How to update for Thunderbird 128?

Asked by David C 6 days ago

Last reply by David C 5 days ago

Cannot open book from my google books

Hi all, I installed firefox with all suggested options, when I open google play books and click on a book it keeps loading but nothing happens. Works in chrome and edge.… (read more)

Hi all,

I installed firefox with all suggested options, when I open google play books and click on a book it keeps loading but nothing happens. Works in chrome and edge.

Thanks

Asked by Gasan 4 days ago

Last reply by Gasan 3 days ago

How do I convert ALL of my Outlook to Thunderbird

Hi - I have been looking for over 2 days. How do I import all my data (emails, addresses calendar) from Outlook to Thunderbird. I have tried Import tool within Thunderbi… (read more)

Hi - I have been looking for over 2 days. How do I import all my data (emails, addresses calendar) from Outlook to Thunderbird.

I have tried Import tool within Thunderbird - import from Outlook. I tried MailStore and was totally confused - the terminology was strange. I managed to make an archive - it took ages to find where it was and I still do not know the file extension.

No videos...nothing.

Thanks

Asked by Robert Westinghouse 4 days ago

Last reply by Robert Westinghouse 1 day ago

Moving my Thunderbird profile to a different drive

I'm running Win10 and Thunderbird 128.6.0esr. I wanted to move my profile from C: to a different drive (in my case, the D drive). I Googled and got lots of hits, both on … (read more)

I'm running Win10 and Thunderbird 128.6.0esr. I wanted to move my profile from C: to a different drive (in my case, the D drive). I Googled and got lots of hits, both on the Thunderbird support site and elsewhere, that seemed to indicate to me that some users were seemingly having issues getting this task completed.

Also, looking around in my Windows "AppData" subdirectories, I noticed that there are actually two "profile" directories.

For example: C:\Users\xxx\AppData\Local\Thunderbird\Profiles\abcdefgh.default C:\Users\xxx\AppData\Roaming\Thunderbird\Profiles\abcdefgh.default

Many of the instructions I found were dated from two years ago or more and only discussed moving one profile directory (the one in "Roaming") and I wondered if, in the interim, there's been an addition of a second profile directory that wasn't being addressed in the "old" instructions I was finding on the Web.

So instead of trying any of the suggested procedures I decided to try something else that seemed to be simpler and more straightforward to me. After performing the process I decided to try, testing seems to indicate it works just fine. However, I thought I'd leave this message to ask if there's some issue that can result by doing it as I did.

All I did was to create a new directory on my D drive to hold to two profile directories. Inside this new directory, I created two subdirectories called "AppData-Local" and "AppData-Roaming" to hold the two respective profile directories. With Thunderbird closed, I then copied the two original profile directories into their new respective directories on the D drive:

D:\Thunderbird Profiles\AppData-Local\abcdefgh.default D:\Thunderbird Profiles\AppData-Roaming\abcdefgh.default

Just to be safe, I then renamed the original profile directories under the "...\AppData\..." directory on C: so that if my idea went south, I could just restore the original configuration easily because they weren't deleted. So the original profile directories became...

C:\Users\xxx\AppData\Local\Thunderbird\Profiles\abcdefgh.default.delete_me C:\Users\xxx\AppData\Roaming\Thunderbird\Profiles\abcdefgh.default.delete_me

All that was left was to open a Windows "cmd" console window (running as administrator) and create a symbolic link in each of the original directories on the C drive that point to the new locations of the directories on the D drive:

C:\Users\xxx\AppData\Roaming\Thunderbird\Profiles>mklink /D "abcdefgh.default" "D:\Thunderbird Profiles\AppData-Roaming\abcdefgh.default"

C:\Users\xxx\AppData\Local\Thunderbird\Profiles>mklink /D "abcdefgh.default" "D:\Thunderbird Profiles\AppData-Local\abcdefgh.default"

(Note that I changed the "current directory" before running each "mklink" command to put the symlink in the right directory.)

Then, I started up Thunderbird and... it was as if nothing happened. Everything (old messages, settings, etc.) was still there exactly as before. So far, my limited testing seems to indicate that this process worked without a hitch. I even tried the Thunderbird "backup profile" feature and it created a zip file that seems to contain a subset of the contents of the "Roaming" profile directory, which I suspect is perhaps all that really needs to be saved in a profile backup? Right?

Just in case, I haven't deleted the original, but renamed, profile directories yet. I thought I'd post this message and see if anyone has a reason why moving the profile to a different drive by this symlink process is a "big mistake." Or even a "little mistake" for that matter.

Asked by sbear45 1 week ago

Last reply by sbear45 2 days ago

Deleted saved password, TB doesn't ask for new one.

TB (ver 128.6.1 esr, 64 bit) not updating Verizon emails since 21 January 2025 to my PC. AOL Webmail shows new Verizon emails. Running Windows 11. No VPN. Firewall is o… (read more)

TB (ver 128.6.1 esr, 64 bit) not updating Verizon emails since 21 January 2025 to my PC. AOL Webmail shows new Verizon emails. Running Windows 11. No VPN. Firewall is off. AVG Antivirus turned off. POP account. Tried: If you cannot log in to your ISPs web-based email interface, your password may have changed. If so, it must also be changed in Thunderbird. To change your password:

       ◦ Click the menu button  and choose Settings.
       ◦ On the Security panel, click on the Passwords tab and then click Saved Passwords....
       ◦ Click on the relevant account and then click Remove.
       ◦ Close and re-open Thunderbird. You will be prompted to enter a new password for the account.

Reopening TB does NOT ask for a new password. Running TB in safe mode does NOT ask for a new password.

Asked by brucewolfe1 5 days ago

Last reply by brucewolfe1 3 days ago

"This time search with" adding a youtube option while on a youtube page in firefox search bar

Hello, I am hoping someone can kindly guide me about search bar settings. Right now, I have it set up so only google and duckduckgo are available and show up as options … (read more)

Hello,

I am hoping someone can kindly guide me about search bar settings. Right now, I have it set up so only google and duckduckgo are available and show up as options in the firefox search bar.

However, when I am on a youtube page, suddenly the search bar has a little green plus circle on the magnifying glass in the search bar, and then offers to "add search engine youtube" to my search engines.

How can I stop this from happening? It only seems to happen when I am on the youtube page, and I have adjusted settings multiple times but it continues to appear.

Thank you very much for your help and guidance.

Asked by ailibaba40 1 week ago

Last reply by ailibaba40 6 days ago

windows automatically maximizing

When I am working with several open applications I sometimes need to slide the browser window over to I can see both open apps at once. Now when i pull the browser window… (read more)

When I am working with several open applications I sometimes need to slide the browser window over to I can see both open apps at once. Now when i pull the browser window partially off screen to the right it bounces back at full size. This is frustrating and time consuming to resize again. is there a setting to turn this feature off?

Asked by lpmax 5 days ago

Last reply by lpmax 5 days ago

NOT (Read, Favorite, People in Address book, tagged, with attachement) email selection

Use case: 10 email address UNIFIED inbox 20 emails: 4 read and/or favorite and/or tagged and/or with attachment 16 NOT (the opposite) Need to select all one which are… (read more)

Use case:

10 email address UNIFIED inbox 20 emails: 4 read and/or favorite and/or tagged and/or with attachment 16 NOT (the opposite)

Need to select all one which are not favorites - > they have to be archived

With Quick select there is a way to select all that has 1 or more attribute

BUT there is no way to select those which have NOT 1 or more attribute (the inverse)

The mails list can't be sorted to attribute values, attribute NEGATIVE values


Is there a way to do it?


If not: It might be quite insane logically not let the user to filter mails WITHOUT a certain attribute. There should be a button with the possibility to invert the list. Or something like that. Shift-click on quick selection buttons which negate a filter. ??? Filtering/searching means: not relevant, "relevant: Yes", "relevant: No". Today "relevant: No" is not implemented Email workflows (archiving, ...........) use NOT favorite, NOT tagged etc selections: I want to archive everything except those which are favorites, which are tagged etc.

Asked by fx40 6 days ago

Last reply by fx40 1 day ago

Can't accept calendar invites into Google (calDAV) calendar

I have 3 calendars in my Lightning calendar interface. Two are stored locally, one is labeled "Home", the other is "Recurring". I also have a Google calendar named "Share… (read more)

I have 3 calendars in my Lightning calendar interface. Two are stored locally, one is labeled "Home", the other is "Recurring". I also have a Google calendar named "Shared". I can create and save events into any of these calendars and I can move events between calendars using the context-click "Edit". But if I receive an invite in email, when I accept it I am offered only the choice of "Home" and "Recurring". I cannot save it to "Shared". When I open the event, I am not offered a choice of calendar. I believe in the past I could accept invites into the "Shared" google calendar, but I might be wrong about that.

128.6.0esr (64bit) on Win11

Asked by firefox179 1 week ago

Last reply by firefox179 2 days ago

Using passkeys without storing passwords

Where possible I prefer to sign in using a passkey (stored on a USB key). I use a password manager for the rest, and have thus disabled password saving inside Firefox. H… (read more)

Where possible I prefer to sign in using a passkey (stored on a USB key). I use a password manager for the rest, and have thus disabled password saving inside Firefox.

However, when password saving is disabled, Firefox will not prompt for using a passkey when inside a login field, this works when I re-enable password saving, but that leads to other annoyances.

Is there a way to enable passkey the passkey option without also enabling the password saving?

Asked by mozilla677 3 weeks ago

Last reply by mozilla677 14 hours ago

Cannot snd or forward emails

Hi, Since my email was updated(thunderbird) when I want to start a new email message when I push 'new email' the new message page pops up. Every thing is there except the… (read more)

Hi, Since my email was updated(thunderbird) when I want to start a new email message when I push 'new email' the new message page pops up. Every thing is there except the send button and the encrypt button is faded out and not operational. I cannot send or forward an existing email that has come in. I can only reply to an email. I have not changed any settings at all and this problem is both on my desk top and lap top as both have Thunderbird email. This problem just recently happened I think from the latest update

I have checked port settings and nothing has changed at all. I really hope someone is able to help. I am not a computor wizz kid. Help needed please. Thanks if you can help

Asked by festus11 2 days ago

Last reply by festus11 5 hours ago

Keep getting logged out

There's a bug with Firefox 134.0.2. where I keep getting logged out of certain websites, even without clearing my cache. Is there a possible fix in the works for this is… (read more)

There's a bug with Firefox 134.0.2. where I keep getting logged out of certain websites, even without clearing my cache.

Is there a possible fix in the works for this issue?

Asked by hebertbrian968 6 days ago

Last reply by hebertbrian968 5 days ago

Thunderbird

I've been using Thunderbird happily for some years. In the last week however, I can no longer send mail from some accounts. I have 3 accounts: one is Hotmail, two are wit… (read more)

I've been using Thunderbird happily for some years. In the last week however, I can no longer send mail from some accounts. I have 3 accounts: one is Hotmail, two are with Ionos. All accounts receive fine, and one of the Ionos accounts sends fine, but the other Ionos account and the Hotmail one have stopped sending.

Asked by peterfender 1 week ago

Last reply by peterfender 13 hours ago