All Products Support Forum

Hi. First, I have more tech problems than I can shake a stick at and I m dealing with concussion and screens (monitors, cell phone, etc) aggravates and I don't track as well online as usual, so I'm asking for help sooner than I would hoping y'all can break it down very smply for me. Thanks for reading.

Thunderbird v.59.2 on Windows Vista desktop. Yup, Vista :-) Cable provider died, so years of emails to addresses using isp-provided email addresses are in Thunderbird but can't use emails.

In short term got TMobile 5G wireless and it is hideous, beware! For now I use my cell as hotspot to get on internet on old desktop.

I'll list what I've tried in a sec, but here's my ultimate goal: I want to get AT&T fiber installed and hooked up on new desktop (Windows 11) and install latest thnder bird there and bring over old files. Before installing at&t I have to formally cancel with former cable provider (it's in an odd limbo). I've assumed it's better to cull all email addresses related to those email accounts before severing all ties.

What I tried: Followed this thread https://support.mozilla.org/en-US/questions/1255223

I can't upgrade to v60 with Vista. I modified advanced config and added strict config Boolean setting and set to false and added check compatibility 59.2 setting and set to false.

The email crawler add on still gives me not compatible error. I restarted Thunderbird and that didn't help, unfortunately.

What can I do?

Again, my two main concerns are 1) harvest email address on my dead email accounts so I can send notifications of my new email addresses and 2) prepare to move all Thunderbird stuff to new desktop once I have working wireless internet to facilitate.

Thank you for your patience with my explanation and any help you can provide.

when i am opening any streaming site and play the video, the audio stream of the video sometimes start late and some time does not even start when the audio is played via bluetooth audio device.

I refreshed Firefox, now my logins are all gone and when I input them to sites, click on Save, nothing will save. Also my Facebook page is not missing half the stuff on the page.

Hi ,

I tried to activate my firefox account on my new laptop. I also tried to add this new computer to firefox sync. The system shows me, that I am logged in with both my old and new computer After entering the password I am told that firefox account will sent me an e-mail to verify the account. I am told that I will receive a code at my e-mail address. The stored e-mail address is correct. I am told that the e-mail has been sent to my e-mail address. I have tried to receive an e-mail from my old computer as well. Whatever I do even after I added accounts@firefox.com into my contacts. I still don´t receive any e-mails with verification codes or links to verify my e-mail address. I really don´t know what else to try. I did not find any support adresses for firefox in europe. Please can anybody help.

For the past few weeks, I've been having a problem with Thunderbird's buttons. When I have an email open, I can usually click the "delete" or "junk" button to send it where it needs to go, and the next email will automatically appear. But recently, those buttons only work once: if I click "delete" or "junk" on the second email that comes up, nothing happens. I have to close that email and delete or junk it from the Inbox. Am I the only person having this problem? I tried deleting the Trash files in the profile, but that didn't help.

I noticed this issue happened a few years ago, and I am now experiencing the same problem. Also, the system does not download new emails. Does anyone have a recommendation, or is this a system-broad issue?

I am about to stop using Firefox, because recently, every time it wants to update, it goes right ahead without my say so, and completely voids my entire history. Everything is gone. I have to find all my tabs again, and sign into them all again. Dreadful. I was a faithful user of this web platform, bit this is so inconveniently useless, I cannot continue.

I have the e-edition app for my newspaper on my PC. This allows me to read an electronic version of our daily paper. One feature of the app is to be able to print parts of the paper such as the crossword puzzle. When selecting to print the selected section, the section displays in a pop-up which it should. However recently when using Firefox the pop-up displays twice. And when printing again, the pop-up opens three times and then four times and then five times. I can get it to print ok from the last displayed pop-up and then I just have to close all the other pop-ups.

When using this app with Google and Edge this does not happen so I was wondering if there is a setting in Firefox that needs to be changed. Turning off pop-ups doesn't help in that I get the same of screens displayed telling me pop-ups have been disabled.

This odd behavior only began a few weeks ago.

Thanks, JB

As of the morning of Nov 16th, my Thunderbird has stopped getting emails for all of my accounts. The same for my wife's computer. Was there some sort of Windows update that locked things from connecting? It is not my email servers as they all work on my phone.

When I select "Get Messages" the blue bar in the lower right corner is up for a minute, goes away and no messages. It will let me send messages.

I also tried to completely uninstall Thunderbird, it indicated all information removed. Downloaded 115.4.3, installed, started and the exact same Thunderbird came up, complete with all of my emails. Obviously different definition of ALL.

I'm running Thunderbird 115.4.3 (Supernova) (64-bit). Prior to the update to version 115, Thunderbird would show me the most recent messages each time I would click on the Inbox of an account.

But now, after the update to version 115, when I click on my default Inbox, Thunderbird shows me old messages from weeks or even months ago, and I have to scroll down to see the new messages.

I have four accounts in TB and three of the inboxes function correctly. It is just my main account which is not behaving correctly.

Please help. It's frustrating having to scroll down every time I switch between inboxes.

Hello,

Looking for your expertise on this scenario. Would really appreciate any advise.

Thunderbird is syncing on my Windows 11 PC newly and it's working fine. However, I use ESET's security solution with their ESET Internet Security anti-virus product and it has detected some security incidents with some specific Gmail label that have emails within the Thunderbird folders. Also, the usual ESET scan doesn't catch these. I had discussed with ESET technical support and they said that the 'In -Depth' scan feature needs to be used for the scanner to get inside the compressed file to search inside it and then it will check for security detections. Other way would be to extract the compressed file to a folder and then run a usual scan on the extracted items. But, as explained below, the compressed specific Thunderbird file can't seem to be extracted either.

I was trying to extract the specific Thunderbird file which has been detected in the real time system background scan, with 7-Zip as it shows the 'Extract' option. But, it doesn't extract and gives an error that it couldn't extract the specific Thunderbird file.

The specific file name is a label in my Gmail mailbox which has some emails, which Thunderbird has downloaded to it's cache.

Q: So, could anyone please let me know how do I extract or view which specific email item within the single specific Thunderbird file 'PG Campus.file' could the email item be in that may be infected, or whatever security issue has been detected?

3 Screenshot attached for your ref.

Security detection of one of them is at: C:\Users\User\Application Data\Thunderbird\Profiles\o9rhi2hm.default-release\ImapMail\imap.gmail.com\Career.sbd\NID.sbd\PG Campus

The 'PG Campus' label based filed has no filename extension, but it has a size of 5.5 MB which has 58 emails as I checked on the Gmail web mail.

Hi

I access and log in to https://rdweb.wvd.microsoft.com/arm/webclient/index.html using the Firefox browser. The page displayed sometimes gives a feeling of very high contrast. Browsers based on Chromium do not have this problem. Do I need to modify the rendering method like WebGL in about:config, or change configurations related to the graphics card?

Best Regards

Is there a way to enable using both a default pattern as well as a custom image for the background on Firefox Color? I really want to enable both but it is making me choose one or the other. Please help me do this or enable the ability to do so.

My wife was on Firefox, I was on EDGE for email(Outlook) and google access, I tired of the issues with EDGE and moved my account to Firefox, it REMOVED her email access displacing with mine, how do I get her email access Back?

I'm using Firefox 120.0 on an iMac running OS 13.6.1. When browsing in an open window, merely moving my iMouse (no clicking) causes the display to zoom in and enlarge the display a huge amount that is much larger than normal zooming can produce. Please provide a solution.

Harvey Rawn [removed email and phone# from public support forum]

Hello!

Part of the reason (a small part, but part nonetheless) that I began to use Firefox was the ability to screenshare and screenshot disney+, netflix, and etc -- but after updating to 120.0, my screenshots are being blocked (as though I were on Chrome or Edge).

I am not doing piracy! I make edits and stuff. It'd be super helpful to know how to fix this, or if there even is a way.

Firefox seems to be hanging up my computer every once and awhile. Why I think FF, if I am able to kill it with task manager- all is well. Prior to that system is pretrty much locked up, sometimes can't even get task manager running. Also, about twice a week I get a message from FF about oops your Foxnews tab has stopped., please send report. I haven't sent report, just do a reload.

I have run 3 virus checkers, chkdsk and sfc /scannow and all are okay no virus, disk or system files missing.

Thinking of switching browsers for awhile?? Then seems there is a place in profile that has passwords, but I forgot where. Maybe I could download a completely new copy of firefox and keep my profile?? Then again maybe my profile is messed up.

Any suggestions the best way to get a completely new copy of FF??

On Windows 10 current release and now FF 119.0. Down to using Flagfox, Malwarebytes Browser Guard, tab reloader, undo close tab, web threat shield (webroot). Was for years using Noscripts, but stopped it for the last few weeks. Actually I stopped Malwarebytes Browser Guard, web threat shield and noscripts and still got hung up. That only left Flagfox, undo close tab and tab reload running as addons.