All Products Support Forum

Hi, I can't play some videos in YouTube and other platforms like Crunchyrroll, Twitter or Vimeo, I've already cleaned the cache and deactivated all the plugins and there is no difference.

Since the 2/8 upgrade of Thunderbird the program repeatedly is becoming unresponsive. It can take a long time after starting the program before anything can be done. I have long delays and repeated "Thunderbird is not responding" messages when doing things as simple as clicking on a tab. It eventually responds if I don't force quit.

I've been using Thunderbird on Linux for years and have not had this problem before. The unresponsive issue is not a problem with any other program including Firefox.

I have zero add-ons loaded. The problem continues when I select "Work Offline".

Any advice would be appreciated. Thank you.

Hi, I've been having problems with my Firefox. After some time (~1 day?) all websocket connections stop working until I restart the browser. In JS console I can see "Firefox can't establish connection to ws://..." (or wss://).

This really affects all pages, for example Discord, Onshape, Jupyter notebook, and 100% gets fixed when FF is restarted.

I'm looking mostly for some debugging tips. So far I've tried increasing `network.websocket.max-connections` from 200 to 500, without any luck. I have also tried to examine some pages for open websockets using developer tools, but didn't find anything suspicious.

I'm running version 110.0.1 built on Gentoo, but this issue has been with me for couple versions already. I have a few extensions, including uBlock origin and leechblock, approximately 100-200 open tabs in 4-5 windows at all times. Restarting firefox every day is not the worst, but I'd definitely prefer to not have to do that

Firefox version 111.01 (64bit). I use a desktop PC and WIN 10. Since the recent update, I am unable to open Yahoo Mail consistently. I had trouble this morning and finally it opened. I closed it and tried to open it again but it wouldn't open. THIS IS THE ERROR MESSAGE:

"The page isn’t redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies."

This is a SERIOUS PROBLEM for me. I must be able to access my email. Please repair.

When I go to the ATT.net website and click on the "mail" link in the upper right-hand corner of the webpage in order to go to the site where my email is, Firefox will not go to that site. I have this same issue with Firefox on both my home PC and office PC. So it's not the computer that causes the issue. Other browsers don't have this issue.

Alan Ackereisen

Hello, after I tried sending a message with a zip attachment to someone, I now keep getting this error message every time I open TB or every time I send a new message. There is nothing in my outboxes and I can't even find the original message with the zip attachment anymore. I have tried removing the account I sent that message from but I keep getting the same error message. I also used Send Later, but removing that also didn't solve the issue. Do you have nay pointers?

Dear Sir/Madam:

For the past year, logging into financial sites (banks, credit unions, etc.) has become more and more challenging. Log ins are taking more time or just fail completely. I often have to close Firefox completely and try again. I have deleted extensions such as Ghostery/Privacy Badger, have accepted site cookies, and have tried new privacy windows. Nothing seems to consistently help. When I use Chrome, I get right in -- but I do not like using Chrome. Help!

Hi, I use the Firefox Developer Edition for Windows Desktop (112.0b4 (64-bit) on daily basis. When I play the Udemy DRM content nothing goes wrong first and the browser loads the page well. But after some time passed I see that Firefox stops to load the page and the tab spinning infinitely. Pressing the realod button doesn't help. The only solution is to restart the browser. I use no-proxy setting. The refreshing of the browser didn't help either. I have configured the following options in the "about:config" but it didn't help as well: network.dns.disableIPv6 : true network.dns.disablePrefetch : true network.http.http3.enabled: false

I have a folder in my Firefox bookmarks toolbar where I keep news site bookmarks. I control dragged it to my desktop which created a .url icon that can't be deleted, renamed, or opened. How do I get rid of it? Win 10 Pro v2H2

I get the error message:

"The page isn’t redirecting properly

An error occurred during a connection to mail.yahoo.com.

   This problem can sometimes be caused by disabling or refusing to accept cookies."

I tried deleting cookies but still get this error message. Edge is able to access Yahoo mail.

Hi,

I am unable to drag an image that is downloaded onto my desktop. I am using a Mac with the latest version of the Firefox browser. I see a circle with an slash through it when I try dragging an image onto my desktop.

I accidently powered off system (PC with Windows 10) without closing programs, including Thunderbird. After restarting the system and opening Thunderbird, TB crashed. I have tried numerous fixes:

• Installed the latest version of TB (from 78.11.0 to 102.8.0)
• Opening TB in Safe Mode (disabling all add-ons, reset toolbars & controls)
• Uninstall & reinstall TB

All result in the Crash Reporter dialog, with Report Contents. I can supply the report contents. (It wasn't obvious how to attach to this forum post.)

One KB item (https://support.mozilla.org/en-US/questions/1337785) suggested that the issue may have to do with session.json file. Based on the file timestamp, that seems likely. But I don't know how to edit this file to fix the problem.

I also created a new TB profile, with does not crash on startup, but I cannot get email properly configured.

I have hundreds (maybe 1000s) of email stored in TB that I cannot access.

I would greatly appreciate any help!

Hello. For the last week or so, Thunderbird has become unusable for me. Shortly after doing anything, such as clicking on a message, it hangs and I can get nothing else done. If I go to another window, and then back to thunderbird, it redraws the window frame, but with transparent window contents (the underlying screen is visible). My "top" linux command shows that thunderbird is eating 100% CPU (on only one thread of the multithreaded 12th Gen core i7).

I've looked at the Activity Manager before the freezing, and nothing untoward is reported. After the freeze, Activity just opens as another transparent window, so I don't know if anything is happening.

I tried resetting the global index as was suggested in another post here. It indexed all my boxes without any error but was not changed afterwards.

I'd really appreciate suggestions here. I'm not aware of having done anything such as a change of settings, so it has me beaten at the moment. I've been using Thunderbird for years without seeing this before.

Kenneth.

I have never had trouble with Mozilla before, it's been fantastic, but since I downloaded the newest version, 111.0, I am able to download any normal website, but when I try to open one of my streaming services I can log in but Firefox won't load the pages fully and won't load the videos at all.

All sites work perfectly on Chrome and Edge, but I really don't want to use either if I don't have to.

Thanks

Hello Firefox tech support,

I'm emailing to you today about latest Firefox browser version 111.0 that was upgraded over March 17-19 weekend from previous version 110.0 or before. It caused PhotoEphemeris in difficult position on login issues as I could not login successfully.

I tried on different browser named Google, PhotoEphemeris will be able to login.

I may suspect new Firefox version 111.0 is the culprit for PhotoEphemeris login issue. If you roll back to 110 or previous version, PhotoEphemeris will work well including login. The website is www.photoephemeris.com

Thank you, George

Thunderbird (now 102.9.0) regularly freezes but doesn't crash for me on Windows 10 and 11. Substantially the same behavior occurs whether I'm in troubleshooting mode or have addons enabled.

In Thunderbird, I have 3 mail accounts, and all 3 are IMAP accounts. From the status bar notifications, it seems a large part of Thunderbird's slowness arises because opening a new IMAP folder causes Thunderbird to authenticate to the mail service and check for new messages in that folder.

I already have Thunderbird downloading all of the mail in the IMAP folders subscribed to in each account. So, is there a way to prevent the "recheck for new messages in a folder when opening that folder" behavior and, e.g., only check for new messages on the schedule in each account's settings, by doing "Get Messages," etc.?

Thunderbird is about as responsive as I would expect when I'm working in offline mode. So, I suppose I could open Thunderbird, allow it to sync up to the IMAP accounts, then go offline to work on the messages that came in, then go back online to sync what I've done to the server. But I suppose I'm hoping to avoid that online state toggling if there's a way of doing so.

Thank you so much for your thoughts!