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My Mac shut down unexpectedly. Upon rebooting the newest version of Firefox - 138.0.1 was installed. All of my bookmarks have disappeared. I tried to restore from a backup but when I hit restore in the manage bookmarks window it says "choose file" but it lists no files to choose from. I found multiple backup files by accessing my Firefox profile via finder. However when I try to open them with Firefox it displays a blank page and nothing in the bookmarks tab. Is it possible that the bookmark files have also been deleted from the backups as well? If not, how do I transfer these files to the active bookmark tab in the menu bar other than using the restore function which offers no files to choose from?

The past week or so, I’ve noticed that sharing a link from any iOS app via the Share Sheet no longer works. If I send the link to Firefox iOS first and use the Send To Device feature there, it gets sent as expected.

I’ve tried restarting all devices, signing out and logging back in on all devices, uninstalling FF on iOS, etc, but nothing has helped. Is this a known issue?

Using Thunderbird on an Android smartphone and a tablet for a web.de account: sometimes single emails are not shown on the tablet, while they are visible on the smartphone. Both devices have the same Thunderbird release 9.0. I have no idea, why this happens. Do you?

I have lost my email account, well as such I still have the username, but my old cell phone exploded and I have forgotten the password of my email I no longer have my old number available which was linked to the account and I did not have any email registered making my only method of recovery is the password that I still do not remember, Could you help me? What should I do? In that account I had very important things... If you are very kind in answering my question, thank you. And I'm also very sorry if it's very little I understood my text, I'm using translator

I have lost all my Firefox bookmarks, apparently because I inadvertently updated to a new version of Firefox. Of course, the online directions instruct me to click on links that do not come up when I follow the directions to access them. How do I get back my old Firefox bookmarks. Thanks for your help. Joe C

I keep getting a message saying can't sync. I also got an email saying my account is about to be deleted for non-use you mush sign in to save your account. Firefox is already signed in to i took that as a scam and deleted the email. but when i click on manage my account within Firefox it loads a page that says:

"Session Expired Sorry, something went wrong. Please sign out from the browser menu and try again."

Is this also a scam? I do not trust much of anything on the internet anymore, it seems that everything is a scam these days.

Also how do i change my primary email address? My current email address has been getting attacked a lot lately.

Thank You.

I have moved to a new laptop and followed the advice in how to back up and restore to transfer history and bookmarks. However only a small part of the history and bookmarks have come across

Hello, I accidentally deleted a folder named 'Claryce Family Photos' from my Google Drive about a month ago (or less). i kindly request assistance in recovering these files, they are important and I would like to print them. Thank you.

Hi in about 2 years i have firefox account! 2 days ago change my password! then login my profile and deleted my all data i dont know whats happend!!! help me please for recover my data! my data very importent and i needed! can you help me for recovery my data on this account? im sorry for my bad language!

my profile

email: [edited] @gmail.com password: [edited from community support forum]]

thank a lot for help

My husband bought a new computer and signed into Firefox with the wrong email but the right password. Needless to say his decades of info disappeared. I have the recovery key from his old computer, am I guaranteed it will recover his old info? He is so sure it will fail he just wants to return the new machine and struggle with the crappy old one.