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All e-mails from Pay pal go into trash. Have marked as Not Junk but this has not helped. Needed e-mail from Pay pal today to pick up a click & collect order but didn't receive any e-mail. Tried to log in to Pay pal on Android phone not desktop PC as I usually do. Kept sending codes to my e-mail address to log in but I received nothing. Wasn't until I had come home and accessed Thunderbird on my PC that I found them all in the Trash. Luckily store gave me my order and I didn't have to go back.

Ich habe seit einiger Zeit das Problem, dass sowohl in Firefox als auch in der Thunderbird-SW die Passwortmanager unregelmäßig automatisch (?) gelöscht werden. Sämtliche Passwörter habe ich in einer Datei gesichert, es ist aber unheimlich lästig, wenn ich dauernd die Datei wieder einlesen muss. Auf meinem Laptop habe ich dieses Problem nicht. Beide Geräte werden mit Windows 11 betrieben.

Hello, Today I performed a factory reset on my laptop (Windows 11). Before i did that, I checked if my Firefox account has synced all it's data, bookmarks, history etc. was checked and I pressed "sync" button. Then performed all of the actions connected with factory reset of a windows including partition removal. After that installed Firefox, logged in, but had to reset my password because it wasn't saved within my Bitwarden. Then synced and it turned out, that there is no saved bookmarks on my account. Is there a way to return my bookmarks?

Best regards, Karol Picher

Здравствуйте. Я установил сертификаты по инструкции, которая лежит на s.sber.ru/70VQ2B . После этого в мозилле не прогружается полностью окно входа на online.sberbank.ru, не видно содержимого фреймов (сейчас попробую сделать скриншот). В Microsoft Edge работа нормальная. Удаление сертификатов, перезапуск браузера и компьютера не помогли. На других компьютерах ещё не проверял. Посоветуйте, пожалуйста, что можно сделать. Windows 10, Firefox 153.0.3 (64-разрядный).

Hi! I have been using Firefox for quite some time, and as of yesterday I have encountered a problem. Any site I try to watch video on, be it Twitch, Youtube, etc., the videos now pause every 1-2 seconds to buffer for 4-5 seconds. The progress bar at the bottom of the Youtube videos will say they are loaded well passed the point its stopping to "buffer" at, and this is only occurring on Firefox, I have tested other browsers and am not encountering this issue. Troubleshoot mode also doesn't change anything, and neither does private browsing.

It seems to be related to video playback but not sure. It was happening while a video was playing full screen, and also after stopping playing/hiding a non-full-screen video.

To catch the issue had to screen record at 240fps. I used Nvidia Overlay to record the issue, but was happening before the overlay was even enabled.

Disabled all addons, made no difference. HW acceleration on or off, still happened.

I tried turning on logs, and this always seemed to show up with the flash: ``` 2026-08-09 06:19:44.048000 UTC - [Parent 8388: Main Thread]: D/Widget GetWorkspaceId - calling AsyncUpdateWorkspaceID() 2026-08-09 06:19:44.048000 UTC - [Parent 8388: BackgroundThreadPool #276]: D/Widget calling GetWindowDesktopId 2026-08-09 06:19:44.048000 UTC - [Parent 8388: Main Thread]: D/Widget GetWorkspaceId - calling AsyncUpdateWorkspaceID() 2026-08-09 06:19:44.048000 UTC - [Parent 8388: Main Thread]: D/Widget GetWorkspaceId - calling AsyncUpdateWorkspaceID() 2026-08-09 06:19:44.048000 UTC - [Parent 8388: BackgroundThreadPool #276]: D/Widget called GetWindowDesktopId, hr=00000000 2026-08-09 06:19:44.048000 UTC - [Parent 8388: BackgroundThreadPool #276]: D/Widget calling GetWindowDesktopId 2026-08-09 06:19:44.048000 UTC - [Parent 8388: BackgroundThreadPool #276]: D/Widget called GetWindowDesktopId, hr=00000000 2026-08-09 06:19:44.048000 UTC - [Parent 8388: BackgroundThreadPool #276]: D/Widget calling GetWindowDesktopId 2026-08-09 06:19:44.048000 UTC - [Parent 8388: BackgroundThreadPool #276]: D/Widget called GetWindowDesktopId, hr=00000000 ```

Hello For the past few days, every time I launch Thunderbird, I’m asked to re-enter my account password. I do this every time after deleting the saved passwords in the settings, ticking the ‘Use the password manager...’ box, and restarting Thunderbird. But nothing seems to work. Do you have a solution? Thank you. Kind regards.

Thunderbird has stopped downloading mail from the outlook account for my prime account, but my secondary account also outlook is OK. It kept asking to sign into my account then directed me to a web page to sign in for outlook, but it would only let sign into the 2nd account. I have tried uninstalling Thunderbird and re-installed it but still have the same problem.

Greetings,

I just downloaded Thunderbird onto my new laptop. I use AOL as my mail server (not voluntarily; they own the verizon.net email domain). This is also my 1st foray into IMAP.

On Thunderbird, there are two "Drafts" folders (identical spelling). My draft emails go to one of the two. I cannot unsubscribe from either by using the any of the methods I found on here (including: uncheck, close Subsribe, close the program, wait a few mins, then open the program). The result is that both "Drafts" folder remain on the LH panel and both remain checked in the Subscribe window.

An interesting note is that the properties of the "Drafts" folder that does not receive draft emails is: "imap://w5mt%40verizon.net@imap.aol.com/Draft" with the Name in the Folder Properties window as "Drafts" (this cannot be changed in the Folder Properties window). The properties of the "Drafts" folder that does receive draft emails is: "imap://w5mt%40verizon.net@imap.aol.com/Drafts" with the same Name, "Drafts".

Just to make things more entertaining, AOL Mail also has two "Drafts" folders; one is in the list of folders below Inbox and does not receive draft emails, the other is in the Hidden Folder List and that is where draft emails go. The "Draft" in the main folder list can't be manipulated (e.g. moved). The one in the Hidden Folder List can't be moved to anywhere outside the Hiden Folder List.

In Thunderbird, I would just like the "unused, undesired" "Drafts" folder to either be deleted or hidden. At present, neither option seems possible.

Thoughts appreciated.

Thanks Matt T

I have my settings set to open PDF files in Adobe Acrobat, but the latest version of Firefox has started opening them in their own viewer, which is NOT near as useful, and I then have to download it to open in Acrobat like I used to do. Why? Is there any way to fix it back?

i have checked my mouse settings and reset everything but no change,,this started after a windows update, so i went in and uninstalled the update but did not fix the problem..i don't know how better to explain it, the scroll just stopped working while trying to scroll web pages,when i try to scroll the page doesn't move ., if i move my pointer over to the right side where the indicator of where you have scrolled to is and i click under it to scroll down and sometimes it kindof goes crazy and scrolls through many,many pages instantly...i hope all this some sense to you computer gurus cause i have tried everything that i know...thanks for giving it a shot..i use firefox browser and windows 11

new computer. log into firefox, nothing is saved. pin an app, come back and it's gone. have to log into the app EVERY TIME. have to log into firefox too. why is it not saving anything???

Hello and thank you. I have many open tabs in Firefox and would like to search among them instead of scrolling. If the instructions include press a certain button, please include a picture of the button or icon. Thank you for your help.

Moderator note: Moved from the Firefox Desktop forum to the Firefox for iOS forum.

Hello,

I'm seeking support to try to resolve an issue that has recently started happening. I can't be the only one who is experiencing this, so if this is resolved others can benefit too. I'm not a complete novice, but neither do I claim to be an I.T. expert.

I use my ISP's webmail service to access my emails. I'm aware I could use an email client, but I prefer to access via a web browser and have done so for many years. About a week ago, I was no longer able to sign in to my webmail. I thought it may be a problem with my provider, so I checked using other web browsers - Safari on iOS which worked and Microsoft Edge (using the same internet connection, same desktop PC) which also worked and continues to work without issue. I can only think it must be something wrong with Firefox? I can access the sign in page as normal using Firefox and select my email address, but after attempting to login I always get the same error message:

Sorry, we can't sign you in just now

Don't worry, it's just a quick pause to help keep your account safe.

Instead:

   Use a device you've signed in on before
   Try again from a familiar connection
   If you're on a VPN, switch it off and have another go 

Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it.

I have 2 extensions installed in Firefox - Adblock Plus and Ghostery. I have already added the specific URLs to the allowed websites list (first is the sign in page, second is what it redirects to):

mail2.virginmedia.com oauth.virginmediao2.co.uk

I have searched around for possible solutions, to no avail. Virgin Media advise only signing in on their main home page, but I've never done this as its just another step and extra unnecessary clicks. I don’t want to constantly be bombarded with news, offers and promotions every time I want to check my email, so I only use the direct webmail sign in.

I have tried clearing cache, cookies, etc. Then I tried to refresh Firefox, none of which worked. I also tried uninstalling Firefox, then using CCleaner to perform a clean up and registry scan to fix any possible issues, followed by a clean installation. To my surprise, I was able to sign in to webmail OK. However, the next morning, I got the same error. The only other settings I have tried tweaking is adding exceptions to turn off "Enhanced Tracking Protection" and "Block pop-ups and third-part redirects" on those 2 web addresses.

Any suggestions or options to try would be appreciated.

I have thunderbird installed on my PC, and my main email account is a gmail account. I download from gmail using POP protocol (SSL/TLS connection security, OAuth2 authentication). I have been using these settings for a long time (15 years?).

This afternoon, thunderbird stopped downloading my messages. No error messages : just "no new messages to download".

I can see (by logging directly into my gmail account using my browser) that there are new messages on the server. They're not spam or junk, and they're not getting downloaded into my (local) spam folder. They're not getting downloaded at all.

I still have room on the google server (it's about 87% full), and room on the hard drive on my computer (about 3 GB).

Seems like soon as a batch of emails download they all open up immediately or at least as soon as I open or delete one they all open. Never had this happening until just late this week.

I use a paid for subscription to Gemini AI. It often creates "visuals" for me apparently using JSON code. These do not show up at all. Moreover, the buttoms and other UI controls do not display well in Firefox. Is there a way to fix this?