Can't access account because I didn't enter password

Hi, I just signed up for the Mozilla VPN, but when it asked me to make an account, it didn't ask me for a password. I thought 'huh, that's weird' but I went along with it… (read more)

Hi, I just signed up for the Mozilla VPN, but when it asked me to make an account, it didn't ask me for a password. I thought 'huh, that's weird' but I went along with it and put in my payment details, but now I can't access my account so can't use it and I don't know how to unsubscribe, and I'm kinda freaking out about it.

Asked by mannixprhealy 9 minutes ago

Last reply by mannixprhealy 9 minutes ago

The bookmarks menu in Firefox stopped scrolling

After the 90.0.2 update, the bookmarks menu no longer scrolls with the center wheel of my mouse. The center wheel scrolls properly in my emails, on webpages, everywhere e… (read more)

After the 90.0.2 update, the bookmarks menu no longer scrolls with the center wheel of my mouse. The center wheel scrolls properly in my emails, on webpages, everywhere else but the in the bookmarks. I have to use the up or down arrows to scroll through them, and it's a royal pain because I have so many bookmarks.

Asked by zx9r170 1 month ago

Last reply by zx9r170 33 minutes ago

Blacked out letters on Firefox Bookmarks Toolbar and Window tabs

Sometimes (not always!), the entries on my bookmarks toolbar appear with the lower case a's blacked out, and the leading edge of lower case e's as well. Nowhere else on t… (read more)

Sometimes (not always!), the entries on my bookmarks toolbar appear with the lower case a's blacked out, and the leading edge of lower case e's as well. Nowhere else on the page does this happen. Anyone else ever seen this? Is there a fix? Thanks

Asked by dtowson 23 hours ago

Last reply by dtowson 48 minutes ago

Firefox very slow to change web sites

Using version 92.0 After initial log in, F.Fox is very slow to move to other web sites, sometimes just locks uip. Never had problem before version 92.0 Does not happen on… (read more)

Using version 92.0 After initial log in, F.Fox is very slow to move to other web sites, sometimes just locks uip. Never had problem before version 92.0 Does not happen on Chrome/Edge But I like F.Fox Solution?

Asked by johnoo 1 day ago

Last reply by johnoo 52 minutes ago

Certain bookmarks don't open after 92.0 (64 bit) update

I'm using Firefox version 92.0 (64 bit) on an HP 350 G1 notebook running Windows 10. It seemed that it was after the 92.0 (64 bit) update that I cannot open bookmarks th… (read more)

I'm using Firefox version 92.0 (64 bit) on an HP 350 G1 notebook running Windows 10.

 It seemed that it was after the 92.0 (64 bit) update that I cannot open bookmarks that are PDFs. The correct URL is present, but nothing loads, it's just a blank black page. I have tried turning off the add-ons and refreshing the page, closing and reopening Firefox with the add-ons manually turned off, restarting Firefox with the add-ons disabled, and restarting in safe mode. All of the attempts were performed without any positive results.
 I can copy the URL on Firefox and paste it in Edge, and it opens the correct page. I installed Chrome against my better judgment and pasted the URL, and the correct page opens again. I can copy the URL in either Edge or Chrome, paste it on Firefox, and the same results occur as if I clicked on the link in my bookmarks on Firefox. I can click on the bookmark from either the home page or a page that's already opened, and nothing happens. The URL doesn't change on the existing page, and on the home page, "Search with DuckDuckGo or enter address" in the UL space does not change to the URL that I'm trying to open. Is there something I'm missing?
 This is one of the URLs that I am trying to open if you want to try it yourself on Firefox: https://www.att.com/idpassets/images/support/wireless/Devices-Working-on-ATT-Network.pdf
 I only ever use Edge when I'm having an issue with Firefox, (usually it's when I'm trying to log on to an account or something and I can't, then I realize that it may be one of my add-ons preventing it. I then disable them one by one until I'm able to achieve what I want.
 I don't want to have to switch back and forth between Firefox and Edge just to view three PDFs, so if someone knows what could be the resolution to this, I would appreciate it greatly.

Asked by zx9r170 58 minutes ago

Firefox freezes trying to install Thunderbird

Brand new windows 10 laptop. Installed Firefox just fine. I downloaded the Thunderbird exe install file OK. When I try to execute it, Firefox freezes. Tried about 10 … (read more)

Brand new windows 10 laptop. Installed Firefox just fine. I downloaded the Thunderbird exe install file OK. When I try to execute it, Firefox freezes. Tried about 10 times. i tried several different exe files. Any suggestions?

Asked by jmlandt 3 days ago

Last reply by jmlandt 59 minutes ago

Changing default storage location - how?

Is there a way to change the location of the default storage directory? I'm talking about ~/.mozilla/firefox/tjdaag57.default-release/storage/default which gradually fill… (read more)

Is there a way to change the location of the default storage directory? I'm talking about ~/.mozilla/firefox/tjdaag57.default-release/storage/default which gradually fills with files from all the websites I've visited. That directory slowly increases in size and I don't want that, so I'm looking for a way to change the location where these files go.

https://i.imgur.com/EDlVyOA.png

Asked by rado84 2 days ago

Last reply by rado84 1 hour ago

SafeOpt emails

I browsed a clothing website for less than 5 minutes by typing in the address and not using any links. Shortly after I receive an email asking if I was still interested … (read more)

I browsed a clothing website for less than 5 minutes by typing in the address and not using any links. Shortly after I receive an email asking if I was still interested in what I was looking at. Does Firefox share my email address with websites I'm visiting? I believe the email is coming from SafeOpt, not the website I visited. I do have "do not track" options selected in Firefox.

Asked by linda641 2 days ago

Last reply by linda641 1 hour ago

How do I turn this off

Good afternoon, This question is in relation to Thunderbird. I am trying to send a mail merge (multiple emails) however the attached message is appearing for every email … (read more)

Good afternoon,

This question is in relation to Thunderbird.

I am trying to send a mail merge (multiple emails) however the attached message is appearing for every email Thunderbird is sending out. It means I have to manually click save or don't save for every automated email it's sending out.

How do I either turn it off so it doesn't save a copy of every email or fix the issue so the message doesn't re appear?

Kind regards, Tom

Asked by tomjames_10 1 week ago

Last reply by tomjames_10 2 hours ago

Firefox Color

I'm about to lose it and uninstall this browser for good. Once again, I've been thrown a disgusting color palette and design down on my throat with no choice to change it… (read more)

I'm about to lose it and uninstall this browser for good. Once again, I've been thrown a disgusting color palette and design down on my throat with no choice to change it with the latest update. Firefox Color doesn't work anymore. Any tips on how to change the browser colors and keep it that way? No I don't want any themes, I want my own colors.

Asked by stefanobianque 2 hours ago

Thunderbird 91.0.3 hangs when entering Preferences

Latest release Thunderbird 91.0.3 x64 hangs when entering Preferences. It is very slow scrolling after that and total hang on in a few seconds. OS is Win 10 Pro x64 21H1.… (read more)

Latest release Thunderbird 91.0.3 x64 hangs when entering Preferences. It is very slow scrolling after that and total hang on in a few seconds.

OS is Win 10 Pro x64 21H1.

Also I cannot find the way how to open Config Editor - there is no appropriate tab in Preferences (as far as I see before hang on).

Asked by Fixxxer 1 week ago

Last reply by Fixxxer 2 hours ago

I cannot add a secondary email address.

I am trying to change my e-mail address by following the steps provided in here. According to the support pages, in order to do that I need to add a secondary e-mail addr… (read more)

I am trying to change my e-mail address by following the steps provided in here. According to the support pages, in order to do that I need to add a secondary e-mail address and then make it primary.

Until there everything's clear. My issue, though, comes precisely when I try to add that information. The system doesn't recognize the new address. Instead, a message appears saying "Account already exists", when that's not possible, since I never delivered it or linked it with Firefox before, nor even I have received or accepted any validation through the said e-mail. I'm guessing that Mozilla ain't grasping that the address really belongs to another e-mail client.

Illustration: Let's say my current address is <example100@outlook.com> When I try to add the following secondary address <example100@protonmail.com>, the aforementioned message will prompt.

Why? What's going on? Is there any solution available? Thank you beforehand, I can't wait to hear from somebody with a remedy.

Asked by Foxar 2 hours ago

Cannot open / save PDF attachment from google imap account

I receive a 12 Mb PDF attachment. I am able to open it using my browser and going to gmail online. But when I try to open or save using TB then I cannot see it. Well I ca… (read more)

I receive a 12 Mb PDF attachment. I am able to open it using my browser and going to gmail online. But when I try to open or save using TB then I cannot see it. Well I can save it but the saved PDF is smaller and corrupted.

I am using TB Version 91.1.1 64 bit on Windows Version 10.0.19042.1237

Thanks.

Asked by Daniele 3 hours ago

Cached web content grows in size when computer turned off

Before I close the Firefox browser i go to Settings>Clear Data> Cookies & Site Data>Cached Web Content. I clear all and the Cached Web Content is lowered to … (read more)

Before I close the Firefox browser i go to Settings>Clear Data> Cookies & Site Data>Cached Web Content. I clear all and the Cached Web Content is lowered to 45kb. History is deleted. There is nothing in Manage Data or Manage Exceptions. The computer is turned off. A day later the computer is turned on and Cached Web Content is 2Mb.

Windows Defender anti-virus malware scan and full scan have been run. The computer is up to date, Win 10 Home, version 21H1, OS build 19043.1237.

Any idea what is causing Cached Web Content to grow from 45kb to 2 Mb when the computer is turned off?

Asked by lee37 15 hours ago

Last reply by lee37 3 hours ago

Video speed control not working - Ubuntu

Hi! I use Firefox on Ubuntu 20.04.3. I tried to speed up video on Sharepoint. Right click -> speed -> 2.0 and nothing happend. When I right click -> speed again… (read more)

Hi! I use Firefox on Ubuntu 20.04.3. I tried to speed up video on Sharepoint. Right click -> speed -> 2.0 and nothing happend. When I right click -> speed again, I saw that speed still 1.0. Then I went to google, found that Sharepoint allow speed up videos only in HTML5 player. Then I knew that to do that in Firefox I should disable Hardware acceleration, so I did it, but it didn't help. OpenH264 Video Codec provided by Cisco add-on is activate.

Then I decided that's Ubuntu. I install ubuntu-restricted-extras, ffmpeg packages (to support h.264 video), restarted, but again that didn't work.

youtube.com/html5 saying that everything fine.

Asked by Sergey K 3 hours ago

Backup email to my computer

ok I did some reading and i think i understand but i really want to make sure I have a webmail account that i want all my emails to have a local backup on my computer i b… (read more)

ok

I did some reading and i think i understand but i really want to make sure

I have a webmail account that i want all my emails to have a local backup on my computer

i believe i need to do pop3 with the option selected to leave emails on server

that reasoning is because i just want to backup emails on my computer with thunderbird not at this time use thunderbird full on instead of webmail/browser email. possibly in the future

it appears that i should not use imap because imap acts like a mirror? i dont want to mirror my emails i want to make a copy somewhere else that i can always have

so pop3 with that option to leave mail on the server is what i should do?

i think so....

....right?

^_^*

Asked by dariens007 2 days ago

Last reply by dariens007 3 hours ago

Javascript embedBoard for Pinterest is not working

Hi guys, I wanted to include Pinterest walls into my Forum and the only browser where they are not shown is Firefox. The add works fine in Opera & Safari. My javascr… (read more)

Hi guys,

I wanted to include Pinterest walls into my Forum and the only browser where they are not shown is Firefox. The add works fine in Opera & Safari. My javascript.enabled is "true", but maybe it's another Javascript setting that needs to be true too?

The code is like this: <a data-pin-do="embedBoard" data-pin-lang="de" data-pin-board-width="900" data-pin-scale-height="400" data-pin-scale-width="450" href="https://www.pinterest.de/amazed130610/rayna/"></a> <script async defer src="//assets.pinterest.com/js/pinit.js"></script>

Does anyone know what to do?

Thanks a lot!

Joyce

Asked by ccp.joyce 3 hours ago