All Products Support Forum

My junk email folder has over 4 million messages. There are hundreds of the same message from the same time.

I came across this post from a while ago. https://support.mozilla.org/en-US/questions/1169324#answer-991184

How do I find the Junk and Junk.msi files so I can delete them?

trying to get email - got this error; How do I fix this?????????? Happening last few days.

my email: [edited] @yandex.com

Sending of password for user pizzipie did not succeed. Mail server pop.yandex.com responded: [AUTH] login failure or POP3 disabled, try later. sc=75IVcg0DLKo0_290005_

I want to use the search field for search and the adressbar to enter adresses. Unfortunately it doesn't let me enter adresses, they all get routed to a search provide (google) and I can't acees my router

How can I dsable the search in the adressbar?

Setting browser.newtabpage.activity-stream.improvesearch.handoffToAwesomebar (are you kidding me?) to flase does not help

One user's Thunderbird profile was acting strangely with settings reverting back to previous values, so I decided to build a new profile. I backed up their address book and calendar files to .ics files, then uninstalled Thunderbird, removed all registry entries, rebooted, installed a fresh copy of Thunderbird, imported address books then tried to import the calendar .ics file and each time I try to import the .ics file in the import screen a red bar appears as an error saying no importable items found in this file. I re-installed the same version of Thunderbird that was installed 102.15.1. This did not involve 115 at all.

I tried two different times with this user's calendars and it produces the same result. I tried exporting the calendars as .html files, but there's no option in the import wizard to choose that file format.

I also tried going to the user's old profile folder and into calendar-data and copying all of the files from there and copying them into the new profile folder, then re-launching Thunderbird but that also didn't work, nothing imported and the home calendar is blank.

I found one forum post suggesting importing the calendar .ics file into a google calendar then exporting it back down as a .ics then importing it to Thunderbird, but this user is not comfortable with that.

Does anyone else have a solution?

I've just moved to Fedora 39. First tried installing the official fedora Thunderbird through discover and Thunderbird found my profile, created menu links to calendar, chat, address book, tasks, but they go no where. Uninstalled, tried the flatpak. Initially my .thunderbird file was not found and I had to manually relocate it into the new flatpak Thunderbird folder. Thunderbird then found my profile but calendar, chat, address book, tasks are STILL missing even though their menu links exist.

I've searched for solutions and in every one of them I have some important missing part i.e. lightning listed in addons(to remove and then re-add, its not listed there so I can't), find the "extensions.installedDistroAddon.{e2fda1a4-762b-4020-b5ad-a41df1933103}" in my advanced settings - remove (no remove setting, only true or false, a sub menu where I can set its type, and a trash).

Any advice?

Good evening, I have an issue related to ETP. Reading through several articles I couldn't find an answer to the following thing: How do you treat cookies set by Hubspot or GA4? They are a First Party cookie, but they don't always have samesite-parameter filled out.

I know that the lifespan is limited for first-party cookies. But I don't get whether samesite=none/empty makes a difference? Because data will be sent to a third-party server.

I'd be glad about clarification and your help. If you have articles covering this issue, that would also be great. Thank you for your support.

Best regards, Birga Woytowicz

My version: 120.0.1 (Build #2015988378), a61decd90e+ GV: 120.0.1-20231127143053 AS: 120.0.1

When I open a link in a new window (2 windows are open) and attempt to use reader view, reader view states "cannot complete function".

Shortcut icons (4 rows of them) have disappeared from my Firefox home tab. After a Firefox update, they were gone. Just white boxes. I tried to re-enter shortcut information, but the box always goes back to white and empty. I tried a System Restore. That didn't work either. I depend on these shortcuts for my work and bill paying. Please, someone help me! Thanks!

raydle1101@gmail.com

For tasks that have a start date and a due date, is there a way to have them show up in the calendar window? I want to be able to see the time blocked off in calendar but also be able to check off the task as complete.

Hi, I am using Firefox vsn 120 for Linux Mint. I believe that I have the privacy and security set with the default settings.

However, Firefox seems to forget the information stored by websites, so that can't simply login.

Each. And. Every. Time. I have to go through the process of re-introducing myself to the security of the website provider who insists on sending me emails, SMS messages, etc. with codes to confirm who I am.

This applies, every time I use a site that requires a login (bank, BBC, Fidelity, eBay, Facebook....).

Once I have been approved on a site, then my login seems to work for a few days, up to a week and then off we go again with a new set of security codes. My settings do not delete cookies, and firefox is never closed, except if the PC needs a reboot, which is rare.

I would appreciate any help in settings that would allow me to use Firefox normally without having to enter security codes. Cheers, Mark

Firefox crashes when I click on a box in MS Excel (and possibly other MS programs) then move to the browser to paste or not paste. This has been a problem for months now and I've reported this months ago (Oct. 3rd). Does anyone have a fix to this? I've refreshed it and it has been updated (and windows is always up to date too).

Thanks!

Hello

I have recently had to reload my laptop. Before I did so I synced all my passwords, bookmarks, history etc. When I have reloaded Firefox onto my device all my data is missing. Please can you help as I need all my passwords and bookmarks for work.

Thanks

Charlotte

I am using a Mac with Big Sur (macOS Monterey Version 12.7), and my email is POP, using Thunderbird Version 115.3.0. My incoming messages are sorted in reverse order so that the latest message is listed first. I retrieve the message headers first then I either delete the message or download the contents of the message. The problem is that when I download the contents of the message Thunderbird does download the message BUT it highlights the message just downloaded and it jumps to the next message. This is very annoying because in order to read the contents of the message I have to go back one message and purposely select the message just downloaded. It did not do this previously.

With the update to version 115.5.1, TB can not see the printers other than print to PDF. Addtionally it causes the system and all other programs to no longer have access to the printer.

The printers are brother mfc default. Xerox 3215, save to pdf

From a fresh boot, I can open word, excel, quicken or any other program. These can then print on either the default printer or other printers can be seleted.

Opening thunderbird and trying to print, only shows save to pdf. If you then open any program and try to print you see "no printers installed."

rebooting restores system and normal printing until thunderbird is opened. Some how thunderbird is interfering with the system print functions.

Greetings. Lately, I am unable to log-in to some websites. This has started recently, about a few short weeks ago. The Social Security Administration and Electronic Design (magazine) are just a couple of example. I don't get much information from either of the sites. Electronic Design just replies with unable to log-in The SSA site replies with:

"Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit."

I cleared the cache, and reinstalled the latest version, Firefox 120.0.1, 64 I am on Windows 10 Pro 64, latest update AMD Ryzen 7 8-core 16GB RAM 1TB Samsung m.2 2280 system disk

Note: I have no issue logging in to the SSA website using MS Edge, but I'd rather use Firefox, which has been my default browser since Adam & Eve hit the earth! Your assistance would be appreciated. Thank you. Sam H. Electrical Engineer (248)677-1039

After altering account settings in Thunderbird to, say, "synchronize the most recent 30 days", will Thunderbird proceed to remove from the local drive previously synced emails that are older than 30 days? Or will it allow those previously synced messages to remain on the local drive?

I have multiple accounts linked to Thunderbird and am trying to speed things up. [article] provides a helpful overview of how to do that with IMAP connections, but it doesn't say whether the already synced messages will remain on the local drive or not.

Thanks for any information you can provide!