Can’t Send or Receive Email via Thunderbird

I can’t send or receive emails using Thunderbird. My Gmail is working fine so I was told to contact you. When sending, I get a message which says “Sending failed. Message… (read more)

I can’t send or receive emails using Thunderbird. My Gmail is working fine so I was told to contact you. When sending, I get a message which says “Sending failed. Message couldn’t be sent because the connection to the outgoing server SMTP timed out. Try again.” It’s been a week and I’m still trying! Help!

Asked by debby6160 19 minutes ago

Gmail: Moving and archiving won't delete from the server

Really, this is here: https://support.mozilla.org/en-US/questions/1464556 But I could not find it as "My Question". But it is also my question. Because I still have 11,0… (read more)

Really, this is here: https://support.mozilla.org/en-US/questions/1464556

But I could not find it as "My Question". But it is also my question. Because I still have 11,000+ email messages with many duplicates and no way to clean them out, because even trying to look at the folder puts TB into a spin....

So much lameness.

Asked by RayKiddy 1 hour ago

issues with sent items ( attachments)

I sent an email with an attachment. I later needed to check what I had sent. I went to sent items for one of my accounts. I found the email. There should have been three… (read more)

I sent an email with an attachment. I later needed to check what I had sent. I went to sent items for one of my accounts. I found the email. There should have been three attachments but there were none. I used a browser to check the account and could only then retrieve the attachments. I checked setting and the keep attachments was ticked. This is a basic function please advise as I rely strongly on not keeping everything stored in a second place

Asked by Wombat 1 hour ago

Links opened in apps also opened in browser

I think it's introduced in a recent change and it's really annoying. Is there a way to disable it? Now I need to do an extra back on the browser to go back to where I cam… (read more)

I think it's introduced in a recent change and it's really annoying. Is there a way to disable it? Now I need to do an extra back on the browser to go back to where I came from.

Asked by Renn 4 weeks ago

Last reply by Renn 1 hour ago

Error when trying to save or send message on Linux

Hello, I've had some random error crop up on my Ubuntu install of Thunderbird. It suddenly won't let me do anything with outgoing email, whether that's saving a draft or… (read more)

Hello, I've had some random error crop up on my Ubuntu install of Thunderbird. It suddenly won't let me do anything with outgoing email, whether that's saving a draft or sending it. This happens regardless of which email account and server it's on (both MS and Google) and no matter what is in the message. I have no issues getting messages or moving things around folder to folder within Thunderbird. I also do not have this issue on my various Mac installations using the same email accounts. Based on some other digging, I've already tried resetting my OAuth tokens and that did nothing. I've run the developer console and found the following messages when trying to save:

mailnews.send: NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFile.createUnique]

   createMessageFile resource:///modules/MimeMessage.sys.mjs:69
   createAndSendMessage resource:///modules/MessageSend.sys.mjs:145
   CompleteGenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6446
   GenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6362
   SaveAsDraft chrome://messenger/content/messengercompose/MsgComposeCommands.js:7069
   Save chrome://messenger/content/messengercompose/MsgComposeCommands.js:7047
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1044
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1261
   goDoCommand chrome://messenger/content/globalOverlay.js:99
   oncommand chrome://messenger/content/messengercompose/messengercompose.xhtml:1

MessageSend.sys.mjs:147:32

   createAndSendMessage resource:///modules/MessageSend.sys.mjs:147
   CompleteGenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6446
   GenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6362
   SaveAsDraft chrome://messenger/content/messengercompose/MsgComposeCommands.js:7069
   Save chrome://messenger/content/messengercompose/MsgComposeCommands.js:7047
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1044
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1261
   goDoCommand chrome://messenger/content/globalOverlay.js:99
   oncommand chrome://messenger/content/messengercompose/messengercompose.xhtml:1

mailnews.send: Sending failed; , exitCode=2147500037, originalMsgURI= MessageSend.sys.mjs:341:32

   fail resource:///modules/MessageSend.sys.mjs:341
   createAndSendMessage resource:///modules/MessageSend.sys.mjs:155
   CompleteGenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6446
   GenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6362
   SaveAsDraft chrome://messenger/content/messengercompose/MsgComposeCommands.js:7069
   Save chrome://messenger/content/messengercompose/MsgComposeCommands.js:7047
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1044
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1261
   goDoCommand chrome://messenger/content/globalOverlay.js:99
   oncommand chrome://messenger/content/messengercompose/messengercompose.xhtml:1


Then I get something similar when trying to send: mailnews.send: NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFile.createUnique]

   createMessageFile resource:///modules/MimeMessage.sys.mjs:69
   createAndSendMessage resource:///modules/MessageSend.sys.mjs:145
   CompleteGenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6446
   GenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6362
   SendMessageWithCheck chrome://messenger/content/messengercompose/MsgComposeCommands.js:7021
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1116
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1261
   goDoCommand chrome://messenger/content/globalOverlay.js:99
   oncommand chrome://messenger/content/messengercompose/messengercompose.xhtml:1

MessageSend.sys.mjs:147:32

   createAndSendMessage resource:///modules/MessageSend.sys.mjs:147
   CompleteGenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6446
   GenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6362
   SendMessageWithCheck chrome://messenger/content/messengercompose/MsgComposeCommands.js:7021
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1116
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1261
   goDoCommand chrome://messenger/content/globalOverlay.js:99
   oncommand chrome://messenger/content/messengercompose/messengercompose.xhtml:1

mailnews.send: Sending failed; , exitCode=2147500037, originalMsgURI= MessageSend.sys.mjs:341:32

   fail resource:///modules/MessageSend.sys.mjs:341
   createAndSendMessage resource:///modules/MessageSend.sys.mjs:155
   CompleteGenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6446
   GenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6362
   SendMessageWithCheck chrome://messenger/content/messengercompose/MsgComposeCommands.js:7021
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1116
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1261
   goDoCommand chrome://messenger/content/globalOverlay.js:99
   oncommand chrome://messenger/content/messengercompose/messengercompose.xhtml:1


What on earth is going on here? It looks like it's failing to actually create the file that holds the message and that failure prevents anything else from happening. Thanks!

Asked by grossman7 1 hour ago

Video plays as gibberish

The video from certain sites(not one, but multiple ones) plays as gibberish. Attached a sample from amazon prime. Tried the following System restart Bios/Firmware u… (read more)

The video from certain sites(not one, but multiple ones) plays as gibberish. Attached a sample from amazon prime. Tried the following

  • System restart
  • Bios/Firmware update
  • Display driver update
  • Windows refresh

The issue seems very much localized to Firefox and not seen in any other browsers.

Asked by Anandkrishna R 2 days ago

Last reply by Anandkrishna R 2 hours ago

Firefox focus

I love to use firefox focus cuz if I'm signed in and i leave the app and after minutes when i open the app again it deletes history and data and cookies but sadly it does… (read more)

I love to use firefox focus cuz if I'm signed in and i leave the app and after minutes when i open the app again it deletes history and data and cookies but sadly it doesn't close the previous tabs, so I want in future updates to make firefox focus to delete opened tabs and all data and cookies, right now I'm using duckduckgo android browser cuz it has a feature that i can delete tabs and data after 5 minutes or more when inactive, so when i open there is nothing to see, but firefox is better cuz when i hit the trash icon on top it deletes it fast without asking me like duckduckgo are you sure you want to erase data, so please make it easy to use, without thinking or remember does i have closed opened tabs or not, and also it will be better to add addon section so i can install adblocker, thanks.

Asked by 9767b968a4e1 2 hours ago

Firefox consuming way more memory then its reporting in task manager

Hi, I have 32 gb of memory in my system and I'm having an issue where firefox is taking up most of it but only reporting 1 or 2 gb in task manager. Im using the windows p… (read more)

Hi, I have 32 gb of memory in my system and I'm having an issue where firefox is taking up most of it but only reporting 1 or 2 gb in task manager. Im using the windows powershell command Get-Process | Sort-Object -Descending WS | select -first 1 | select -ExpandProperty ProcessName to find whats using the most memory and its listing firefox, heres a screenshot showing the issue.

Asked by gilbertsikora2 2 hours ago

I had a hackin attempt, my anti virus stopped it I think but crashed but now I am aving trouble reestablishing a smooth working surfing session! I am 82, not 100%, but still pretty aware! Help me restablish a smooth working, and safe setup!!!?

I had a serious virus attempt! I think my anti-virus program stopped it but then my computer crashed! I am having trouble re-establishing my saved and favorite programs a… (read more)

I had a serious virus attempt! I think my anti-virus program stopped it but then my computer crashed! I am having trouble re-establishing my saved and favorite programs and sites! I need help! Phone [edited], gmail is [edited] @gmail.com, old email, I think not 100% sure is, [edited] @hotmail.com! Can you help me, phone [edited] seriously I need help here! any help would be be a serious benefit to me! Waiting!


/edited emails and phone#'s from public community support forum

Asked by jimcayote 3 hours ago

Thunderbird quit working today

Thunderbird quit working today. I can start it, look at one email and then it hangs. It says it's loading. I tried starting it while holding down the shift key. Didn't… (read more)

Thunderbird quit working today. I can start it, look at one email and then it hangs. It says it's loading. I tried starting it while holding down the shift key. Didn't help. I reinstalled Thunderbird. Didn't help. I started windows 10 in safe mode. Didn't help. Deleted the .msf files. Didn't help.

What else can I do?

Thanks, Alan

Asked by alan249 3 hours ago

Cannot log onto The Guardian account on Firefox but can on other browsers

About a week ago I started getting the never-ending spinning wheel of doom as Firefox tried to log me in to my account with The Guardian newspaper. My password and userna… (read more)

About a week ago I started getting the never-ending spinning wheel of doom as Firefox tried to log me in to my account with The Guardian newspaper. My password and username have not changed in years. Can log on via iphone and iPad without a problem and also using thew same username/password combination on other desktop browsers so problem seems to be only with Firefox. Have done all the usual cache clearing etc. Would a recent upgrade have affected this?

Asked by david69 3 hours ago

Firefox for Android: TLS/SSL certificate error exceptions?

Firefox for Windows supports server certificate error exceptions (Settings->Privacy&Security->Certificates->View Certificates...->Servers). Is there an an… (read more)

Firefox for Windows supports server certificate error exceptions (Settings->Privacy&Security->Certificates->View Certificates...->Servers). Is there an analogous feature in Firefox for Android? If yes, how can I see/modify my exception list?

Asked by MK 3 days ago

Last reply by MK 1 day ago

Account Security Exception fails - can not open account

This issue started to appear 2-3 weeks ago. It appeared on my three ‘smtp.mail.yahoo.com’ (aka, @cox.com) accounts when I was attempting to send a message. The ‘Permane… (read more)

This issue started to appear 2-3 weeks ago. It appeared on my three ‘smtp.mail.yahoo.com’ (aka, @cox.com) accounts when I was attempting to send a message. The ‘Permanently store this exception’ worked and the messages ceased. My other account: pop3.mailfence.com with smtp.mailfence.com began having the same issue except the “Permanently store this except” function fails to work. At first, only sending (smtp) was failing. Now, I can no longer even access the account without the message (included) being displaying. I am aware that Norton is involved from viewing the certificate information . Yes, I use Norton 360 and have for decades. I have, also, been on the TB support site (https://support.mozilla.org/en-US/products/thunderbird) and found similar issues. Unfortunately, none of them seem to address this specific issue. Thank you in advance for your time and effort. Roger

Asked by AvidResearcher 8 hours ago

Last reply by AvidResearcher 4 hours ago