• Solved

Inbox Mail Error Message "A unique identity matching the From address was not found..."

In the last 24 hours all messages in the "Inbox" (new and old) no longer have a "From" email address and default to my email address, at the bottom of the screen is the f… (read more)

In the last 24 hours all messages in the "Inbox" (new and old) no longer have a "From" email address and default to my email address, at the bottom of the screen is the following message "A unique identity matching the From address was not found. The message will be sent using the current From field and settings from identity Marcus Relton <my email address>". These emails once opened continue to be "unread", the option to typical options of a new email such as; delete are not available and they appear as if drafts. This is only occurring in the "Inbox", if mail is moved to another folder within the server folders or local folders the email appears and functions are normal. I read the following thread https://support.mozilla.org/en-US/questions/1457302, which only references updating the Inbox Flag Properties, however I do not have this option. See images of emails and properties for reference. (I have redacted my email address)

OS is Windows 11 Thunderbird is up to date as well. I have made no changes in the last 24 hours with the exception of adding a new "Tag" for email identification.

I would appreciate any help. Thanks Kristen P

Asked by Kristen P 3 months ago

Answered by sfhowes 3 months ago

  • Solved

can't paste a quotation (sometimes)

Why is it that sometimes I cannot use edit > paste as quotation. Sometimes I can then simply paste the text but sometimes not. I can't paste at all, that is. If I c… (read more)

Why is it that sometimes I cannot use edit > paste as quotation. Sometimes I can then simply paste the text but sometimes not. I can't paste at all, that is. If I can't paste at all, but I paste into Notepad, then I can copy that plain text into TBird and it shows up. Different format but I don't really care about that.

This has been going on for years thru many TBird versions. And I cannot see any pattern in when pasting or pasting-as-quotation fails. It seems completely random.

Is there anything I can do to fix the problem? or better troubleshoot?

Thanks, Jeanne (Windows 11, TBird ver. 128.7.1esr (32-bit))

Asked by JeanneR 3 days ago

Answered by david 2 days ago

  • Solved

Web browser issue

Since the last update for Firefox browser (Version 138.0.3 64-bit), I have been unable to access my default search engine which is startpage (https://www.startpage.com/).… (read more)

Since the last update for Firefox browser (Version 138.0.3 64-bit), I have been unable to access my default search engine which is startpage (https://www.startpage.com/). This is very annoying. I checked my extensions, and the extension is not disabled. I also haven't inadvertently blocked startpage. So this appears to either be a coincidence and issue with the startpage going down, or Mozilla Firefox have blocked the site. Looking for advice to resolve the access issue.

Asked by dcallen_01 1 day ago

Answered by dcallen_01 1 day ago

  • Solved

Where is the Firefox apt repository for Debian .deb packaged releases? The article's link is broken.

In the article https://support.mozilla.org/en-US/kb/install-firefox-linux#w_install-firefox-deb-package-for-debian-based-distributions-recommended https://packages.mozil… (read more)

In the article https://support.mozilla.org/en-US/kb/install-firefox-linux#w_install-firefox-deb-package-for-debian-based-distributions-recommended

https://packages.mozilla.org/apt leads to 404, not a Debian software repository / archive.

Step 4 (is broken)

Next, add the Mozilla APT repository to your sources list:

echo "deb [signed-by=/etc/apt/keyrings/packages.mozilla.org.asc] https://packages.mozilla.org/apt mozilla main" | sudo tee -a /etc/apt/sources.list.d/mozilla.list > /dev/null

Asked by mjevans 1 week ago

Answered by mjevans 1 day ago

  • Solved

Bookmarks sidebar

Since the last update, my bookmarks sidebar does not open automatically when I open Firefox. A minor annoyance, perhaps, but an annoyance nonetheless, especially since it… (read more)

Since the last update, my bookmarks sidebar does not open automatically when I open Firefox. A minor annoyance, perhaps, but an annoyance nonetheless, especially since it used to work until Firefox monkeyed around with it unnecessarily.

Every help I've found gives the same answer: Make sure the Bookmarks Toolbar is checked "Always Show." Well, it is checked, it was never unchecked, except that I tried unchecking and rechecking it in the vain hope that it would jumpstart something.

Is there any way to fix this? Or is it cursed forever?

Asked by whatsitsgalore1 3 days ago

Answered by jscher2000 - Support Volunteer 3 days ago

  • Solved

Donation

I thought Thunderbird was free to use. It's asking me to donate and I can't access my current emails from my account. If this is free than why on earth do I HAVE to do… (read more)

I thought Thunderbird was free to use. It's asking me to donate and I can't access my current emails from my account. If this is free than why on earth do I HAVE to donate to get access to my emails. That is not right. Please help me.

Thank you Malcolm

Asked by Malcolm Maxwell 5 months ago

Answered by david 5 months ago

  • Solved

On opening, Thunderbird starts Firefox and requests donation, I already donated, how do I disable?

I see it as Thunderbird hijacking the resources of my computer to run Firefox and take me to the donation website. I'm fine with the request for money in the Thunderbird … (read more)

I see it as Thunderbird hijacking the resources of my computer to run Firefox and take me to the donation website. I'm fine with the request for money in the Thunderbird screen, I can navigate away from that. Don't open programs other than Thunderbird before I require them.

Asked by Kenneth Fox 5 months ago

Answered by Wayne Mery 5 months ago

  • Solved

school VPN free

I'm using Firefox on my school computer and I'm trying to use VPN but all the ones that I try to use it blocked and i was thinking if y'all can tell me a vpn that's free … (read more)

I'm using Firefox on my school computer and I'm trying to use VPN but all the ones that I try to use it blocked and i was thinking if y'all can tell me a vpn that's free in Henry county 5/14/25 that they didn't block and Google told me y'all can help me find a VPN that work in 2025 for free that make me get on anything thats inotinappropriate but good for any normal person so please anwser fast not trying to rush you or anything but I would hope y'all can help me if you cant help me because you don't trust me its cool no sweat about it but yeah also when I was in dekalb county some stuff I used to use is blocked in Henry county so yeah my name is Iman Givens so think you may fingers are hurting doing this so yes please help me soon bye.

Asked by Iman Givens 2 days ago

Answered by Iman Givens 2 days ago