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Hmm. We’re having trouble finding that site.

I am facing the problem to open the sites. When I used the network, it show the following error: Hmm. We’re having trouble finding that site. We can’t connect to the serv… (read more)

I am facing the problem to open the sites. When I used the network, it show the following error:

Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.google.com.

If that address is correct, here are three other things you can try:

   Try again later.
   Check your network connection.
   If you are connected but behind a firewall, check that Firefox has permission to access the Web.

Please let me know your suggestion and comments.

Asked by mchahalrock 1 year ago

Answered by FredMcD 1 year ago

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Can't get Thunderbird to work with Office 365 emails

I tried using Thunderbird to check my Office 365 email, with the following settings IMAP: outlook.office365.com Port: 143 SSL: STARTTLS SMTP: smtp.office365.com Port: 587… (read more)

I tried using Thunderbird to check my Office 365 email, with the following settings

IMAP: outlook.office365.com Port: 143 SSL: STARTTLS

SMTP: smtp.office365.com Port: 587 SSL: STARTTLS

Normal Password

All the settings are retried by Thunderbird once I enter the IMAP and SMTP details.

However upon clicking done, there will be a message saying "Unable to log in at server. Probably wrong configuration, username or password"

I have verified the username and password is correct, and also IMAP enabled for this account, but keep getting password wrong message.

Asked by siewkit84 2 years ago

Answered by siewkit84 2 years ago

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stop saving image files as webp

Firefox has been saving images from some sites as webp instead of JPG for a long time. There have been repeated threads on this subject which get locked and then pushed i… (read more)

Firefox has been saving images from some sites as webp instead of JPG for a long time. There have been repeated threads on this subject which get locked and then pushed into the long grass.

Sure, I could botch a solution by installing an add-on to convert them, or I could use something like XnView (which I do, periodically, and in bulk) after the save event has happened, or I can edit about:info to tell Firefox not to accept webp - but this breaks functionality for some sites (like eBay), but I have found that in the end I have had to start switching to Microsoft Edge to do my browsing for a number of sites because Mozilla Firefox are ignoring repeated user requests to provide a simple option to STOP doing this.

I don't want to save any files as webp - save them as PNG if you like, or jpg, but I use an ancient copy (v3.24) of ACDsee (from the days of Windows 98) for my image browsing, sorting, viewing etc because it is perfect, blisteringly quick, has no extra editing or other functionality which I don't need or want, and it doesn't bloat up anywhere with thumbnail files... but sadly webp didn't exist back then so it doesn't support it. I have used a number of much more up to date browser-viewers, but there is nothing can touch this OLD version of ACDsee for basically brilliant design.

I'm not changing my image viewer. It's non-negotiable.

I WILL however change my web browser if I have to, if the developers of the browser continually kick into the long grass to lock, hide away and pretend there's isn't an issue which has been repeatedly flagged as an annoyance for so many users.

I have been using one form or other of 'Mozilla' family of browsers since the days of Quarterdeck Mosaic. I don't particularly want to switch my loyalty, especially to Microsoft, but if they are listening to what customers want and providing it, and Mozilla are not, what else is there to do ?

I am a retired systems developer. I cannot envisage this being SUCH a big ask.

Modern software treats its users like idiots and takes away control, doing everything it's assumes on their behalf that they will want.

It is not difficult to provide an option within settings for when saving webp files to save as webp, png or jpg with conversion if necessary. All you need to do is hear the screams and respond. :)

Asked by Ethan 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Enable/disable automatic redirect.

So I was having some trouble a few days ago with a website that automatically re-directed as soon as I landed on it to another page. So I happily went off in the settings… (read more)

So I was having some trouble a few days ago with a website that automatically re-directed as soon as I landed on it to another page. So I happily went off in the settings and disable the automatic redirect. Now a week or two later I'm sitting here going I can't find the setting anymore? I can't even search for it and have absolutely no results you would think searching for "redirect" in the settings pain would bring it up. it's probably something that got buried in developer tools that I would never be able to turn off/toggle again unless I get lucky with the right extremely memorable and easily accessible incantation in the about : config because that's just all so well documented. Is it a "1" is it a "0" is it a "5" which one disabled / enabled what is the other options do?

Asked by iMark77 1 year ago

Answered by cor-el 1 year ago

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you must log in to this network before you can access the internet

Hi everyone, I have this message that appears on every web page but my connection is fine: "you must log in to this network before you can access the internet". It appear… (read more)

Hi everyone,

I have this message that appears on every web page but my connection is fine: "you must log in to this network before you can access the internet". It appeared I don't know how (maybe after using my VPN?) and I can't get rid of it. Any idea?

In advance, thanks a lot.

Asked by jean.souviron 1 year ago

Answered by Scribe 1 year ago

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Touchpad gestures doesn't work in Firefox. Please add this very useful feature.

Windows 10 gesture two finger swipe left and two finger swipe right doesn't work in Firefox. Two finger swipe left allows user to go history backward and two finger swipe… (read more)

Windows 10 gesture two finger swipe left and two finger swipe right doesn't work in Firefox. Two finger swipe left allows user to go history backward and two finger swipe right allows user to go history forward. These gestures work in Firefox if the user hold Alt key and preform the gestures. But most of the users don't like to hold Alt key and preform the gestures. Please fix that issue.

Asked by Rifat Mahmud 1 year ago

Answered by FredMcD 1 year ago

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Thunderbird authentication of Gmail IMAP Account fails

I'm trying with utter lack of success to configure a Thunderbird install to link to a Gmail account via IMAP. System Basics: Windows 10 Home, 64bit, fully patched. Anti… (read more)

I'm trying with utter lack of success to configure a Thunderbird install to link to a Gmail account via IMAP.

System Basics: Windows 10 Home, 64bit, fully patched. Antivirus by MalwareBytes 4.30 Premium, fully updated. No fancy firewall, just a regular router.

This account had been installed and working fine until a family member "helpfully" changed the Gmail password, but reauthentication fails. I enter the account details, including password, into the Thunderbird Accounts settings for the account; it pings Google and correctly retrieves all the IMAP settings, and when I click "Done" Thunderbird opens a browser window to Google's two-step authentication with the email address prepopulated. However, when I click the blue "Next" button on that authentication page, rather than advancing to a password screen, the browser simply deletes the email address from the text box and stays on the same screen (see attached image for what I'm talking about).

Things I've tried:

  • Uninstall, reboot, reinstall Thunderbird.
  • Turn off MalwareBytes protection.
  • Uninstall, delete every registry key related to Thunderbird, reboot, reinstall Thunderbird.
  • Clear cache on every browser on the system
  • Change Windows default browser settings to either Chrome (see below) or IE/Edge
  • Install new browser (Chrome wasn't yet on this PC), then change Thunderbird's file handler for https to Chrome (this is MUCH harder than it used to be as T-Bird v. 78.anything doesn't have the old "Preferences" menus)

Incidentally, changing browsers doesn't seem to make a difference in that pop-up browser window, so I suspect Thunderbird is using its own internal browser and not the system browser.

I have, and can send, the support info extract from T-bird to a support technician but am unsure of uploading it here. Nevertheless, I welcome suggestions ... this is driving me nuts!

Asked by dwm685 1 year ago

Answered by sfhowes 1 year ago

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Backspace keyboard button not working in Firefox 87

Hello, I just upgraded to Firefox 87 and noticed that I wasn't able to go back to the previous webpage by clicking on the backspace button like what I have done in the pa… (read more)

Hello,

I just upgraded to Firefox 87 and noticed that I wasn't able to go back to the previous webpage by clicking on the backspace button like what I have done in the past if I'm not using a mouse on my laptop and had to click on the back button in the toolbar with the trackpad. I'm not too sure of why that happened with the upgrade and was a little surprised about that. Hope I can be able to get around this in some way if one of you know anything about this. Thanks.

Asked by Anduma22 1 year ago

Answered by cor-el 1 year ago

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  • Archived

Cannot send email with smtp.office365.com

I was connected to O365 with my work email but cannot send any message. IMAP works just fine, all folders synced regularly, but sending not work for some unknown reason.… (read more)

I was connected to O365 with my work email but cannot send any message. IMAP works just fine, all folders synced regularly, but sending not work for some unknown reason.

SMTP setting is as follow: smtp.office365.com port 587 STARTTLS OAuth (this is correct setting, all others shows errors, including outlook.partner.cn & smtp.office365.cn, which is completely normal since I'm not in China).

The first thing that jump out is that my password is not OK, which is not correct. Password is OK. Click on "Retry" or "Enter new password" do nothing, just return the same pop up. If "Cancel", then receiving message with "unknown error 80004005" and all other blablabla about unknown reasons, with instruction to check my SMTP settings.

I've tried all variations available, but nothing works. Sometimes, at some moment after click on Cancel, it said "Message sent" and I can see it in my Sent Items folder, but it's fake because I never receive that test message to my personal Gmail address.

I have already tried all suggestions I could find (deleting passwords, resetting all, restarting, deleting and adding account again, changes in Config editor related to security.tls), but nothing worked for me.

My OS: Win 10 Pro, build 2004, TB version 78.3.2

Any advise is very welcome. Thank you all in advance.

Asked by denexi 1 year ago

Answered by Norbert 1 year ago

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Gmail won't load

Gmail will not load in Firefox, but will in Chrome. I've cleared my history, cookies, and cache. I made sure I had the latest Firefox update, restarted my computer, check… (read more)

Gmail will not load in Firefox, but will in Chrome. I've cleared my history, cookies, and cache. I made sure I had the latest Firefox update, restarted my computer, checked in internet connection, everything I could think of. There is no error message; it just stops loading and the page is totally blank, as you can see on the attached image. I've run out of ideas and know-how. Anyone else had this issue and resolved it?

Asked by jvelmore 1 year ago

Answered by cor-el 1 year ago

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How do I save a pdf file shown in FF?

Firefox displays pdf files very nicely, but how do I save the file to my download folder? FF help says this is done by “clicking the download link” but I cant find any do… (read more)

Firefox displays pdf files very nicely, but how do I save the file to my download folder?

FF help says this is done by “clicking the download link” but I cant find any download links anywhere in the FF GUI, when the pdf is displayed.

I'm sure its there somewhere, but I just cant find it..

Help appreciated,

Cheers, Lars Bo

Asked by Lars Bo Larsen 1 year ago

Answered by WoodForGood 1 year ago

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Download speed in Firefox is very slow

All things I try to download on Firefox are extremely slow compared to other apps like Steam, torrents and other apps. I get 90mb/s on the download speed checks, but when… (read more)

All things I try to download on Firefox are extremely slow compared to other apps like Steam, torrents and other apps. I get 90mb/s on the download speed checks, but when I try to download something on Firefox, it downloads at like, 120 KB/s.

Asked by pedro.santos.valim 1 year ago

Answered by pedro.santos.valim 1 year ago

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Can't access about:config in new Firefox daylight update of Android

I would like to enable ESNI and bypass ISP watchdogs. So I prefer to keep ESNI on. After last update I'm not being able to access about:config. It shows an error. What's … (read more)

I would like to enable ESNI and bypass ISP watchdogs. So I prefer to keep ESNI on. After last update I'm not being able to access about:config. It shows an error.

What's the issue here, if anybody could help I'd be much obliged. Thank you.

It redirects here:

resource://android/assets/low_and_medium_risk_error_pages.html?&title=Cannot+Complete+Request&button=Try+Again&description=%3Cp%3EAdditional+information+about+this+problem+or+error+is+currently+unavailable.%3C%2Fp%3E&image=&showSSL=false&badCertAdvanced=Advanced%E2%80%A6&badCertTechInfo=%3Clabel%3ESomeone+could+be+trying+to+impersonate+the+site+and+you+should+not+continue.%3C%2Flabel%3E+%3Cbr%3E%3Cbr%3E+%3Clabel%3EWebsites+prove+their+identity+via+certificates.+Firefox+does+not+trust+%3Cb%3Eabout%3Aconfig%3C%2Fb%3E+because+its+certificate+issuer+is+unknown%2C+the+certificate+is+self-signed%2C+or+the+server+is+not+sending+the+correct+intermediate+certificates.%3C%2Flabel%3E&badCertGoBack=Go+Back+%28Recommended%29&badCertAcceptTemporary=Accept+the+Risk+and+Continue

Asked by niazmehedi 1 year ago

Answered by Paul 1 year ago

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Why does Firefox take up so much RAM?

I have been using Firefox for the past 2 years, but only recently have I noticed that Firefox is using 1 GB of RAM! It never increases or decreases and its getting very a… (read more)

I have been using Firefox for the past 2 years, but only recently have I noticed that Firefox is using 1 GB of RAM! It never increases or decreases and its getting very annoying now since I have barely any RAM to run zoom with (which for some reason takes up the rest of my RAM). I can't even run anything else, and thats annoying me a lot since my fan has to keep running. I can't upgrade my RAM because I use a laptop, and my laptop is under warranty and I can't afford to lose the warranty by upgrading the RAM. Is there any other way to decrease memory usage beside using about:memory and pressing the "minimize memory usage" button? Nothing happens when I press the button.

Asked by unknownturtle64 1 year ago

Answered by FredMcD 1 year ago

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download keep failing

i am trying to download a file (about 50gb) and the download keeps failing. When i click reply the download continuous. It downloads fine for a little bit then it fails a… (read more)

i am trying to download a file (about 50gb) and the download keeps failing. When i click reply the download continuous. It downloads fine for a little bit then it fails again. Keep in mind when i click the trry agin button the download does not restart, it just continuous to download where it left off. (sort of like just pause and unpause) what should i do?

Asked by johnkarpontin 1 year ago

Answered by FredMcD 1 year ago

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Restoring Bookmarks and Passwords

Hi, I brought my computer to Best Buy for some audio issues it was having. They reset my OS and drivers and now I lost all of my Mozilla Firefox bookmarks and passwords.… (read more)

Hi,

I brought my computer to Best Buy for some audio issues it was having. They reset my OS and drivers and now I lost all of my Mozilla Firefox bookmarks and passwords. I do not have a recent JSON backup file. How can I recover these?

Thanks.

Asked by csoppet 1 year ago

Answered by cor-el 1 year ago

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How to disable: "Your internet connection was restored" notifications?

How to disable: "Your internet connection was restored" notifications? – Terribly annoying and only started in the last version 77.0.1 very recently. I rather switch to a… (read more)

How to disable: "Your internet connection was restored" notifications? – Terribly annoying and only started in the last version 77.0.1 very recently. I rather switch to another browser if I cannot get rid of this. Checked my 3 plug-ins, but cannot find anything there, nor if it is something on Facebook I cannot find it. Any idea?

Asked by eyeless 2 years ago

Answered by McCoy 2 years ago

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Why are all docs I output to PDF now turned into Firefox HTML files? It needs to stop!

Ever since I installed the last update, 84, which caused a host of problems I will not go into, an unanticipated one was that I can non longer output to PDF as Firefox au… (read more)

Ever since I installed the last update, 84, which caused a host of problems I will not go into, an unanticipated one was that I can non longer output to PDF as Firefox automatically changes it to Firefox HTML Files. I can view them in Acrobat, but the subtle difference makes it impossible for Word Perfect to recognise them if I need to import them back (as in when something gets lost and all I have is the PDF). Please, community, do NOT tell me all I need to do is use MS Word to fix this. This is NEVER going to happen, now or ever! Now that this made clear, what, if anything can I do? And why would Firefox have anything to DO with me converting WP files into PDF? Clearly there is some greedy little finger stuck somewhere, because the proof is in the long list of files I now have that are no longer PDF. I have opened them in Acrobat and saved them again, but they still show up as FIrefox HTML Files. Aaargh! Help, please! It's driving me mad!

Asked by ljorde 1 year ago

Answered by Wesley Branton 1 year ago