All Products Community Forum

Hi, I have configured 2 accounts for E2EE using OpenPGP. I can send signed emails &/or encrypted messages between the 2 accounts. However, if I send a "normal" message i.e. no signing & no encryption selected, it arrives as not signed (correct), but encrypted according to the "Show message security" icon. If I send a normal message to an account that has no known encryption setup, then the message arrives and the "Show message security" button is missing (correctly).

Any ideas why this is happening? Thanks for your help.

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and remove my personal information from the platform. However, I'm having trouble finding the contact information for the support team. I couldn't locate their email address or phone number, and I'm hesitant to post my personal email address and information on a public forum.

I'm feeling quite frustrated, as I've never encountered such challenges with an app before. It appears that I'm unable to reach the Firefox support team at the moment. Can someone please provide guidance on how I can securely and privately request their assistance in deleting my account and personal information?

I had to create a new account just to post this question because my original account got locked out. This happened because I recently acquired a new phone and didn't transfer the two-step authentication information to my new device.

I'm setting up a new computer for an elderly lady. On her old computer she logs straight in to emails. But I want to set up on new computer but it doesn't recognise her email address or password - both are correct. Old computer is not Wifi so modem is connected by a lead. I've been transferring the lead to the new computer - but maybe I don't need to do that? Would that be confusing the configuration?

Hi all,

I have a question regarding the permission requests of the Simple Tab Groups extension by Drive4ik.

As I'm sure many of you know, this extension needs to: This add-on needs to:

• Download files and read and modify the browser’s download history
• Monitor extension usage and manage themes
• Display notifications to you
• Access recently closed tabs
• Hide and show browser tabs
• Access browser tabs
• Store unlimited amount of client-side data
• Access your data for all websites

This add-on may also ask to: Read and modify bookmarks

Theoretically, I find this extension useful but I am concerned about the "Access your data for all websites" requirement. I read through Mozilla's permission request messages for Firefox extensions documentation and it seems like granting this extension these permissions would be a huge risk for the work I do– investigative journalism. It seems like I'll trade organizational benefits for a wider attack surface.

Can anyone speak more about the risks involved with using this extension, the trustworthiness of the developer, and why it needs the "Access your data for all websites" capability?

Thank you.

Not so newbee here. Very long career in S/W, but 20 years as a Luddite so now trying to catch up.

3 gmail accs - all good. 3 hotkey accs - receive ok, but cannot send - broken recently. These old legacy accs were taken over by iPrimus but are still visible/SameSameBroken at hotkey webmail.

1 of the 3 hotkey is set to Default. It is MORE broken than the other 2. How do I remove this Default? I will choose a gmail account to be the Default. But how exactly do i unDefault the hotkey acc.

No, I don't need nor want, to use iPrimus pop/smtp settings. Yes, the broken hotkey smtp issue is probably no biggy - just work in hand.

Thanks for any assistance... I see this thread is very busy. ps, I remain committed to the goals of Open (free) Software. If only the worldview was as committed, how good it would be for everyone!

Hi, I just installed Windows 11, version 24H2 and now in Firefox I'm continually prompted with "Awaiting Location Permission, Grant Firefox location permission in system settings".

The problem that location has been turned off by admin on this computer. How can I stop these continual prompts from Firefox? I have checked the box in Settings to block location requests from new websites but am still getting the prompts.

Thank you.

Hi, 3 weeks ago I suddenly could not log in to my email without errors.

First I get a Google screen "Choose an account" showing the three Gmail accounts I use. I select the first one.

"Mozilla Thunderbird wants to access your Google Account". This refers to calendars. I take the Allow option.

Then I get the message "Warning: Potential Security Risk Ahead

Thunderbird detected a potential security threat and did not continue to localhost. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details."

When I close this window I get another Google screen .

"Mozilla Thunderbird wants to access your Google Account". This refers to i) mail, ii) contacts, and iii) calendars. I take the Allow option.

Then I get the same message message "Warning: Potential Security Risk Ahead

Thunderbird detected a potential security threat and did not continue to localhost. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details."

This process cycles through the other two emails. Then I get and authentication failure message.

I have seen hints that this might be a certificate issue but I have tried in vain to find certificates stored in Thunderbird.

Any help approeciated.

Thanks

PaulM

Now that Mozilla/Firefox have joined Google on the dark side, who is everyone switching to? I would like something that works well in both Windows and android. I hear Opera can't be trusted and I don't like how there are like 6 difference versions of Opera in the android app store. DuckduckGo is just badly made IMO. Edge causes some glitches with one of the sites I use most. Should I try Brave? I just want a browser to BROWSE the web. I don't want AI. I don't need a VPN or adblock built in. I don't want a "gamer" browser. A decent local password manager would be nice but I don't want to have to make an account to use it. I know if the product is free, you are the product, so I would almost prefer a browser you pay for but oddly that doesn't seem to be a popular option. Probably because the user data the companies collect makes them more money then people would be willing to pay. Sad times. I miss the 90's.

I am on endeavourOS (linux). Whenever I try to upload images for a profile picture to sites like youtube or X, the image becomes corrupted and doesn't upload correctly. It did this with whatsapp too and I had to use a separate app for it. Other posts said that disabling "privacy.resistFingerprinting" would fix it, but it's already disabled.

Attached below are an example of this bug and the contents of this image when viewed on a text editor.

I got an email supposedly from breach-alerts@mozilla.com that claims there are currently 3 data breaches and has this link to resolve: https://blrv1ly5.r.us-west-2.awstrack.me/L0/https:%2F%2Fmonitor.mozilla.org%2Fuser%2Fdashboard%2Faction-needed%3Futm_source=monitor-product%26utm_medium=product-email%26utm_campaign=monthly-report-free-us-scan-no-exp-yes-breach-resolved-no%26utm_content=resolve-exposures-us/1/01010195ceba1024-6e3f74fe-119a-4e2e-9033-398671a830d9-000000/DDeGOTLjROOXCCk2fJvXJbdefc4=419

This seems like a phishing email, is it legit? Should I find another browser?

I have a problem with Thunderbird 115.11.1 with the POP3 server inbound.att.net. Someone on at at7t forum suggested changing from Userid/password to Secure Mail Key. I had previously set up two Keys with at&t, but AI have never activated them. I looked at one URL, and was able to change the settings for inbound.att.net. But I did not see anywhere to enter one of the Keys that I had generated earlier. When I tried to re-configure outbound.att.net, I did not see a OAuth2 option. I do not need to re-configure outbound at the present time, as I can send mail without a problem. But receiving mail does not work. Here is what I see in the error console log:

mailnews.pop3.246: Connecting to pop://inbound.att.net:995 Pop3Client.jsm:141:18 mailnews.pop3.246: Connected Pop3Client.jsm:295:18 mailnews.pop3.246: S: +OK Hello from jpop-0.1

Pop3Client.jsm:348:18 mailnews.pop3.246: C: CAPA Pop3Client.jsm:508:20 mailnews.pop3.246: S: +OK CAPA list follows

IMPLEMENTATION jpop-0.1

EXPIRE-NEVER

PIPELINING

RESP-CODES

TOP

UIDL

USER

SASL PLAIN XOAUTH2

.

Pop3Client.jsm:348:18 mailnews.pop3.246: Possible auth methods: XOAUTH2 Pop3Client.jsm:597:18 mailnews.pop3.246: Current auth method: XOAUTH2 Pop3Client.jsm:668:18 mailnews.pop3.246: C: AUTH XOAUTH2 Pop3Client.jsm:508:20 mailnews.pop3.246: S: +

Pop3Client.jsm:348:18 uncaught exception: initFromMail failed, hostname: inbound.att.net Prompter.sys.mjs:1231:17 mailnews.pop3.246: NetworkTimeoutError: a Network error occurred Pop3Client.jsm:369:18 mailnews.pop3.246: Connection closed. Pop3Client.jsm:395:18 mailnews.pop3.246: SecurityError info: Pop3Client.jsm:375:20 mailnews.pop3.246: Done with status=2152398862 Pop3Client.jsm:1486:18 mailnews.pop3.247: Connecting to pop://inbound.att.net:587 Pop3Client.jsm:141:18 mailnews.pop3.247: ConnectionRefusedError: a Network error occurred Pop3Client.jsm:369:18 mailnews.pop3.247: SecurityError info: Pop3Client.jsm:375:20 mailnews.pop3.247: Done with status=2152398861 Pop3Client.jsm:1486:18 mailnews.pop3.248: Connecting to pop://inbound.att.net:587 Pop3Client.jsm:141:18 mailnews.pop3.248: ConnectionRefusedError: a Network error occurred Pop3Client.jsm:369:18 mailnews.pop3.248: SecurityError info: Pop3Client.jsm:375:20 mailnews.pop3.248: Done with status=2152398861 Pop3Client.jsm:1486:18 mailnews.pop3.249: Connecting to pop://inbound.att.net:587 Pop3Client.jsm:141:18 mailnews.pop3.249: ConnectionRefusedError: a Network error occurred Pop3Client.jsm:369:18 mailnews.pop3.249: SecurityError info: Pop3Client.jsm:375:20 mailnews.pop3.249: Done with status=2152398861

Here is what I changed: Thunderbird: Account Settings --> Server Setings --> Security Settings --> Authentication Method Normal Pasword -> OAuth2

                                                   Inbound.att.net: Port 995 --> 587
                                                   Connection Security: SSL/TLS --> STARTTLS 
   

What do I have to do to get one of my two Keys into the inbound Thunderbird configuration? Thanks.

Recently transferred from Chrome. My understanding was Firefox private browsing was supposed to work similarly to chrome incognito mode; once you close the browser, all local files are deleted and cookies are cleared.

However, with Firefox it maintains my logins. If I log into an account while private browsing and the close the browser, I’ll still be logged in next time I go to the website even if it’s days later (and I have never logged into this account in a non-private browsing window!)

I never had this issue using chrome incognito, so it seems to be a Firefox problem.

Is this just not something Firefox supports? Is there any way to prevent storage of cookies and private data?

Guten Tag,

ich benötige Hilfe das Googlefenster weg zu bekommen. Ich möchte mich nicht über Google anmelden, wenn ich es auch über Mozilla kann. Die Anmeldedaten von Mozilla funktionieren nicht.

Bitte sagen Sie mir, wie ich das Problem lösen kann.

In dem Fenster habe ich keine Möglichkeiten die Links an zu klicken, da dann das Fenster weiß wird. Ich kann es nur wegklicken, es kommt aber innerhalb von 5 Minuten wieder. Oder ich melde mich mit google an, was ich aber nicht möchte.

Danke für Ihre Hilfe.

Eva Langenberger

I want to create a list of allowed web sites in settings/cookies&data/manage exceptions, but it seems I have to enter each site MANUALLY. I would like to do this more quickly and easily by just selecting sites in the "manage cookies" list and designating them as exceptions. Or is there already some other way to do this that I haven't found? Also, after I have made exceptions for all my important sites, by whatever means, can I assume that I can press "delete all" in the "manage cookies" list and the allowed sites will not have cookies removed? What happens to exceptions if I select "delete cookies and site data when Firefox is closed?" If there is no way to make exceptions other than manually, I respectively request that some convenient method be added to the program. Thanks for any response.

The page https://support.mozilla.org/en-US/kb/ai-chatbot lacks the list of data shared with the chatbot AI providers. It would be nice to know how it is done, how to review the data, and how pages can provide better data.

bsky.app cookie continues to be loaded on computer even after I continually delete it, privacy set to strict and blocked under "managed exceptions, why is it being reloaded when I don't access the site. None of the sites I access are linked to it, only visited once and if this alternative to x continues to set cookies, how can I permanently block it, thought the exceptions list was supposed to keep blocking it. So far it's come back three times, I'll screenshot it next time and attach.

I clicked on a link in an email and FF began opening it. It then stopped and gave a message that the site was causing FF to run slow. That was an understatement, as FF never continued and didn't fully open the site. I copied the URL to Chrome and it had no problem quickly opening the site. What do I need to fix in FF to make it happy again? This is the link if you want to try it. https://www.mypoints.com/jumppage?trkid=p16498665&h=1645af8f93c2559daa84038a922f4a04&merchant=10659&page=110&finalUrl=https%3A%2F%2Fbestbuy.7tiv.net%2Fc%2F49764%2F687081%2F10014%3Fu%3Dhttps%253A%252F%252Fwww.bestbuy.com%252Ftop-deals&brand=BestBuy&deo=16498665,5,0,0,0,0,0&utm_source=BONUSMAIL&utm_medium=email&utm_campaign=1196390

Hello, I think I may have asked about this in the past but cannot recall if I received an answer. Under Settings, I get the message "Your browser is being managed by your organization." This is my home computer and is not being managed by any organization. When I click for more information, it gives me a screen with the following information:

Policy Name Certificates

Policy Value ImportEnterpriseRoots

                         true

If I could get more information on this suspected error, or how to correct it, that would be great. Thanks!

Hi I am a long time user of firefox because i love its customization and tools available to help me with my work and personal life. Recently i have been ordered to remove Firefox from the company laptop as it was deemed insecure by the IT and security department. I have been told to use MS edge and Google's Chrome. Their reasoning is "An inconsistent comparator in xslt/txNodeSorter could have resulted in potentially exploitable out-of-bounds access. Only affected version 122 and later. This vulnerability affects Firefox < 136 and Firefox ESR < 128.8." I do not know what this means. Is there something i can tell my IT department to argue against the directive to only use either Edge or Chrome. Best regards, F Silva

I've appreciated using Thunderbird for an ad-free Hotmail experience for quite some time. I've changed my Hotmail password every few weeks lately and Thunderbird worked fine when I entered the new password at the prompt when Thunderbird started.

Just now however, I needed to get into my Microsoft account that uses the same password as my Hotmail account. My login to Microsoft failed. Trying to understand why, I looked in Thunderbird at the saved password for Hotmail's server:

oauth://login.microsoftonline.com (https://outlook.office.com/IMAP.AccessAsUser.All

https://outlook.office.com/POP.AccessAsUser.All 
https://outlook.office.com/SMTP.Send offline_access)

The saved password was a 464 character long ASCII string totally irrelevant to the password I'd selected for Hotmail and Microsoft.

I went through the password change process for Hotmail, was then able to get into my Microsoft account and restarted Thunderbird. As usual, Thunderbird asked for the new password. I entered it and was then able to receive new mail from the Hotmail server in Thunderbird. However, again, the saved password in Thunderbird for Hotmail was not the password I'd entered.

Next, I deleted the saved passwords in Thunderbird, restarted it and this time it prompted me to be sure I'd downloaded it from a reliable source. I've never seen that prompt before. It came with my Linux Mint installation, so I thought it would be safe, but again there's an irrelevant password saved for my Hotmail account.

It's like it eventually changes my password for Hotmail and Microsoft since I can get mail through Thunderbird with the odd password it saves, but if I use what should be my password for Hotmail or my Microsoft account via a web page interface, the password doesn't work.

I'll have to stop using Thunderbird if this continues.