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How do I contact Mozilla Firefox to ask if I'm able to get my profile backup off their cloud server?

How do I contact Mozilla Firefox to ask if I'm able to access to my Firefox profile on their cloud server? Windows 10 would not update so I contacted Microsoft Support an… (read more)

How do I contact Mozilla Firefox to ask if I'm able to access to my Firefox profile on their cloud server?

Windows 10 would not update so I contacted Microsoft Support and a technician spent two days trying to various methods to get the updates installed on my computer. After several failed attempts it was determined a Windows "reset" was needed. The reset stated it would uninstall apps but save user data. However, it appears the reset uninstalled and wiped my profile off the computer.

I've already asked a previous question using the Mozilla Firefox support section and verified the profile is in fact gone. No backups are available to rollback using Firefox and the backup profiles in the "Windows.old" and "Windows.old(1)" both contain saved profiles from after the reset.

It sounds like my last option is contacting Mozilla directly to verify my account information and see if they can access my profile on their cloud server?

So how does someone do that? Thanks

Asked by AlatorreInWA 1 year ago

Answered by AlatorreInWA 1 year ago

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no import /export option when i click libary

My laptop is getting a new hard drive but I want to save my bookmarks from Mozilla . i googled it but i have no import /export option when i click libary Thanks in adva… (read more)

My laptop is getting a new hard drive but I want to save my bookmarks from Mozilla . i googled it but i have no import /export option when i click libary Thanks in advance

Asked by gavdjohns 1 year ago

Answered by cor-el 1 year ago

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Bookmark Folders Are Empty

Hello. Late yesterday all of my bookmark folder contents became empty. I tried unsuccessfully to restore. Was able to import into Microsoft Edge and then import into Fire… (read more)

Hello. Late yesterday all of my bookmark folder contents became empty. I tried unsuccessfully to restore. Was able to import into Microsoft Edge and then import into Firefox from Edge. Bookmark folder contents were initially visible in Firefox but are once again blank. Bookmark folder contents are still visible in Edge. I sync Firefox between my Samsung S8+ and 2 Windows 10 Pro laptops. Please help.

Asked by CraigKelneck 1 year ago

Answered by FredMcD 1 year ago

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Bookmark spacing (Cushion space) horrendous on desktop

I truly hope the developers at least refer to this site for concern requests for fixes. It seems every about:config fix for the spacing of the bookmarks as well as the p… (read more)

I truly hope the developers at least refer to this site for concern requests for fixes.

It seems every about:config fix for the spacing of the bookmarks as well as the photon/proton fixes are doing nothing on Firefox version 91.

Is there anyway to get a simple checkbox that fixes the views for desktop? The whole world is not working on tablets or phones and this is so frustrating to see functionality continually broken with updates that are obviously required because of security issues that plague the online world.

Can any developers please respond to when users can see a fix to this issue? I know this is far from life ending but it breaks the visual aspect of the browser so badly.

Asked by brettra 11 months ago

Answered by brettra 10 months ago

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bookmark menu choices obscured

My Firefox bookmark menus are often taller than my screen. When I select a bookmark well down in the current menu by typing a letter, for example "T", the menu display sc… (read more)

My Firefox bookmark menus are often taller than my screen.

When I select a bookmark well down in the current menu by typing a letter, for example "T", the menu display scrolls down to the first matching choice, but that choice can be mostly covered by the down-caret indicating more choices further down. I can see the top of the highlight for the current choice, but I can't read the text of the choice.

Not a big deal, but I'm hoping it's an easy fix. Thank you!

Asked by daveed 9 months ago

Answered by jscher2000 - Support Volunteer 8 months ago

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Bookmark Padding in New Firefox Versions 2

It is sad, I think, that Mozilla/Firefox is willing to close/archive a thread that is not really solved or has reared its ugly head again in versions since the release of… (read more)

It is sad, I think, that Mozilla/Firefox is willing to close/archive a thread that is not really solved or has reared its ugly head again in versions since the release of 93 (we are now at 97.0.2). I came to this site and registered because I am still having this issue as of 3/6/2022...arg!

I have tried the 3 recommended solutions, with no affect:

I have, as one article suggested, cleared my cache and cookies, started and restarted Firefox; the only thing I have not tried is removing it from my computer and using Chrome (I'm told it is a better browser anyway) as some responders have eluded to.

I hope that responders like "jscher2000, Kymber" will continue the champion this issue until Mozilla gets it "Really" fixed.

Thanks for listening, Wayne

BTW, heres what my dropdowns look like today 3/6/2022 6:17 PM Arizona time.

Asked by waynelfuller49 5 months ago

Answered by MarkRH 5 months ago

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When fullscreen, only showing bookmarks bar in new tab

Hello. Since I use the bookmark bar and fullscreen mode a lot, I would like to be able to see the bookmark bar in fullscreen, not on every tab, but only in a new (empty) … (read more)

Hello. Since I use the bookmark bar and fullscreen mode a lot, I would like to be able to see the bookmark bar in fullscreen, not on every tab, but only in a new (empty) tab, so that I can avoid disabling fullscreen to access the bookmark bar and at the same time not having any part of the interface visible unless I'm in a new tab. Thanks in advance for any reply!

Asked by Matteo 3 months ago

Answered by cor-el 3 months ago

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Bookmarks gone after update - tried everything!

Hello helpers! I have lost my bookmarks and several add-ons after latest install (77.0.1). I can't find old profiles to use and restoring to an older bookmarks backup doe… (read more)

Hello helpers! I have lost my bookmarks and several add-ons after latest install (77.0.1). I can't find old profiles to use and restoring to an older bookmarks backup doesn't work either; I get an error message "unable to process the backup file - but it does at least see the last relevant version from 10.6.2020.

To compound the problem, whist working my way through several solutions offered on these forums, I hit the Refresh Firefox button, which created an Old Firefox Data folder on my desktop - but seems to only contains the new stuff after today's upgrade) AND I also reset my Firefox password and got the message that Personal Data will be lost so that has added to the problem. Basically a massive mess!

Can I revert to the older Version of Firefox or using an old computer backup or is there another way to fix this?? It's nearly 3000 bookmarks going way back to 2014 - I'd be gutted to lose it all.

I appreciate any help - thanks in advance! Nicole

Asked by nicole.heinzel 2 years ago

Answered by FredMcD 2 years ago

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option to customize new bookmark gone (linux)

Suddenly, when on a new page and "bookmark this page" I do NOT (and cannot) get the menu that allows me to pick a folder and/or tag and/or rename the bookmark WHEN I save… (read more)

Suddenly, when on a new page and "bookmark this page" I do NOT (and cannot) get the menu that allows me to pick a folder and/or tag and/or rename the bookmark WHEN I save it. I now have to save the bookmark into OTHER folder and then choose EDIT bookmark.

Asked by info3517 1 year ago

Answered by info3517 1 year ago

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New Bookmarks. Field Already Filled In.

When I try to create a New Bookmark I find that the folder has already been allocated. It is usually the last used folder number. Also, I am unable to cancel edit, or rem… (read more)

When I try to create a New Bookmark I find that the folder has already been allocated. It is usually the last used folder number. Also, I am unable to cancel edit, or remove or perform any other changes. Going to Firefox safe mode or other recommendations makes no difference.

The problem happened for the first time last week and it was, strangely, only by doing a complete System Restore that I was able to get things back to normal. That seems like a severe remedy every time it happens. I would really appreciate help with this.

Asked by OneTrueFriend 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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SKY log in - access denied, only on Firefox

Been with Firefox a long time with no problems. Recent update of Firefox. Now cannot login to SKY a/c on FF. Only SKY, all other links on tool bar work, only SKY is acces… (read more)

Been with Firefox a long time with no problems. Recent update of Firefox. Now cannot login to SKY a/c on FF. Only SKY, all other links on tool bar work, only SKY is access denied. Contacted SKY team, helpful, line / router all OK. No VPN active. Have deleted SKY link, cache, history, cookies etc and reinstalled - same issue. SKY login works on Edge though, or, via e-m client. Problem is solely with SKY log in and solely Firefox. SKY unable to find an issue. Message is Access Denied You don't have permission to access "http://skyid.sky.com/signin/7b613a2768747470733a2f2f7777772e736b792e636f6d2f272c623a2768747470733a2f..." on this server. Which is Error 288 Any thoughts?

Asked by Jeff M 1 year ago

Answered by Jeff M 1 year ago

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lost all bookmarks on Android phone after updating Firefox!

Immediately after updating Firefox on my Android phone today, all my bookmarks disappeared on my phone! To clarify, these were not the same bookmarks as on my computer. I… (read more)

Immediately after updating Firefox on my Android phone today, all my bookmarks disappeared on my phone! To clarify, these were not the same bookmarks as on my computer. I just started my Firefox account via phone a few minutes ago. I need to get my Android phone bookmarks back! Help!

Asked by D.S. 11 months ago

Answered by Paul 10 months ago

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lost bookmarks

Needed to replace my pc because hd failed. Now have new pc(windows 11). Problem is i can't restore wife's bookmarks. Got mine back okay, but not hers and she isn't happy.… (read more)

Needed to replace my pc because hd failed. Now have new pc(windows 11). Problem is i can't restore wife's bookmarks. Got mine back okay, but not hers and she isn't happy. What do i need to do to find them?

Asked by billsoll46 6 months ago

Answered by cor-el 6 months ago

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All my Bookmarks disappeared overnight?

Today, when I had turned on my pc, apparently Firefox had updated (?) my browser and ALL of my bookmarks are gone!?? I had copied my bookmarks from my other pc that had… (read more)

Today, when I had turned on my pc, apparently Firefox had updated (?) my browser and ALL of my bookmarks are gone!?? I had copied my bookmarks from my other pc that had Windows 7 onto my new pc that has Windows 11 several months ago and haven't had any issues (with the bookmarks) - until today. Any help would be greatly appreciated!

Asked by individjewel 4 months ago

Answered by Infinity__ 4 months ago

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Any way to change the color of individual Bookmark folders?

I use the Bookmarks Bar extensively. But all the folders are the same color. I would find it much easier to find things quickly if I could change individual folder colors… (read more)

I use the Bookmarks Bar extensively. But all the folders are the same color. I would find it much easier to find things quickly if I could change individual folder colors.

Any way to do this?

I'm already using Jscher's excellent UserChrome script to make the folders an attractive yellow, instead of gray. But can this be done for individual foders?

Asked by MartyJames 1 year ago

Answered by cor-el 1 year ago

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Keyword bookmark with special chars removed in Firefox81? How to Make it work again?

I always used keyword bookmark, but in Firefox 81+ if my query parameter (%s) contains special chars (like ?) it doesn't work anymore. What have changed? How can I make i… (read more)

I always used keyword bookmark, but in Firefox 81+ if my query parameter (%s) contains special chars (like ?) it doesn't work anymore.

What have changed? How can I make it work again?

Asked by Ricardo Martins 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago