Showing questions tagged:

Thunderbird keeps freezing and uppdate not working

bold text Thunderbird not working correctly i try to get the latest update and it says failed and or just keeps spinning. or i get Thunderbird is running every time… (read more)

bold text Thunderbird not working correctly i try to get the latest update and it says failed and or just keeps spinning. or i get Thunderbird is running every time i click on the icon what wrong with it. or it keeps saying Thunderbird is running and it is not is it me or is it Thunderbird i do not understand it was running ok before the new Windows update. please help

Locked Archived 1 145

Can't launch Thunderbird on one Mac user account

I use Thunderbird on two user IDs on the same Mac, which is running macOS 15.3.1. I usually run Thunderbird updates on user 1, but this time I ran the it (to 128.7.0esr) … (read more)

I use Thunderbird on two user IDs on the same Mac, which is running macOS 15.3.1.

I usually run Thunderbird updates on user 1, but this time I ran the it (to 128.7.0esr) on account 2, and I can no longer launch it on user 2. (Note: Neither user is an admin account.)

Steps: 1. On user 2, launch Thunderbird. 2. Get the dialog that there's an update to 128.7.0esr. 3. Click the Restart to update button. 4. Get the dialog that there's an update to 128.7.0esr. 5. Click the Restart to update button. 6. Get the dialog to enter admin ID and password for installing the Thunderbird helper. 7. Enter the admin ID and password and click OK. 8. Get a (surprise) dialog to authorize Thunderbird to discover my devices. 9. I choose to deny.

Expected result: Thunderbird relaunches, now with 128.7.0esr. Actual result: Get the dialog to enter admin ID and password for installing the Thunderbird helper.

10. Log off user 2 and log on to user 1. 11. Download 128.7.0esr from the Mozilla website. 12. Check the hash. 13. Install, choosing to replace the old Thunderbird in the shared Applications folder. 14. System Settings, About, System report, Applications 15. Verify the signature is signed by Mozilla 16. Launch Thunderbird

Expected and actual result: Thunderbird launches and I can use it normally.

17. Log out of user 1 and log into user 2. 18. Launch Thunderbird

Expected result: Thunderbird launches and I can use it normally. Actual result: Get the dialog to enter admin ID and password for installing the Thunderbird helper.

I'm guessing there's some manner of residual file that's preventing Thunderbird from launching on user 2. I've verified Thunderbird is in the system's Application folder and not in user 1's files.

How do I clear the pending install from user 2 so that Thunderbird will launch for user 2?

Solved Archived 4 216

Thunderbird channels

I have been trying to stay on releases and was told to upgrade to 115.10.1. So I did that and was told to go to 115.18.0 and it was not noted as esr. So I did and was i… (read more)

I have been trying to stay on releases and was told to upgrade to 115.10.1. So I did that and was told to go to 115.18.0 and it was not noted as esr. So I did and was immediately told to go to 128.8.1 esr. I was not on the esr channel and do not want/need to be on esr. about:config has been changed to esr channel from release w/o my ok - the least I'd expect is a warning. Release 115.x.x has betas and releases more than I had seen previously - aboutr 25-26. It looks like nothing but betas from 116 to 128 and a lot of what look like releases from x.0 to x.10.2 which is new to me. What is the rational behind all these versions and why there is not a simple center of how to use this info? I remember when way back, tbird had issues but they were manageable.

Solved Archived 5 225

Updated Thunderbird and now Menu bar is no longer in English

I updated to Thunderbird 115.18.0 which is apparently the latest that will run on my Mid 2011 iMac with MacOS 10.13.6 (High Sierra). I updated following the link(s) in th… (read more)

I updated to Thunderbird 115.18.0 which is apparently the latest that will run on my Mid 2011 iMac with MacOS 10.13.6 (High Sierra). I updated following the link(s) in the About Thunderbird drop down

However, the Menu Bar is in a foreign language (see image) and I can't find where to fix it. It looks like the wrong update file was grabbed so I need to find a download for Thunderbird 115.18.0 in English for an Intel iMac and High Sierra.

Solved Archived 3 90

Startup of Thunderbird creates a "Thunderbird" directory in my home

Every since updating to Thunderbird 147.0.1, I have noticed that every time I start Thunderbird, it creates a directory called "Thunderbird" in my home directory! This di… (read more)

Every since updating to Thunderbird 147.0.1, I have noticed that every time I start Thunderbird, it creates a directory called "Thunderbird" in my home directory! This didn't happen before the update and I have a '.thunderbird' directory in my home already! I had a search in the settings for the term "directory" but did not find anything that seemed related. But it seems to be caused by some new setting that has become activated with the update.

I am on an Arch GNU/Linux operating system, if any further information is necessary to help debug this, please let me know. Thanks a lot in advance :-).

Solved 2 117

Firefox 140.2.0esr "updating" to 141.0.3 "release" channel

Recently we've began installing Firefox 140.2.0esr to our environment via the .msi file that Mozilla provides, however we're running in to a very odd incident. After appr… (read more)

Recently we've began installing Firefox 140.2.0esr to our environment via the .msi file that Mozilla provides, however we're running in to a very odd incident.

After approximately 24 hours from installing Firefox esr to devices, it appears that the application is "updating" to 141.0.3 on the "release" channel. As far as I'm aware, this shouldn't be possible to begin with. But we've applied these settings via GPO:

Computer Config > Policies > Admin Templates > Mozilla > Firefox Application Autoupdate = Disabled Pin updates to a specific version = Enabled = Set to 140.2.0 Background updater = Disabled Disable Update = Enabled Manual Update Only = Enabled

After applying the GPO, confirmed this appears within the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox\ AppAutoUpdate = 0 AppUpdatePin = 140.2.0 BackgroundAppUpdate = 0 DisableAppUpdate = 1 ManualAppUpdateOnly = 1

At this point, I'm at a loss. We cannot have rapid release be what's installed in our environment. Is there something broken with 140.2.0 or are we doing something wrong here?

Solved Archived 18 452

how can I update Firefox from 10 to 11?

My phone suddenly says I'm on Firefox 10 and it's dead. Should have updated automatically and didn't. Now nothing works. How can I update? Already tried the directions… (read more)

My phone suddenly says I'm on Firefox 10 and it's dead. Should have updated automatically and didn't. Now nothing works. How can I update? Already tried the directions.

Solved 2 63

Updated Firefox but menu icon remains old version-- how to fix?

Greetings. I am using an old Linux Mint version. I got messages that my Firefox needed to be updated. I finally figured out how to do that and updated it. I started to us… (read more)

Greetings.

I am using an old Linux Mint version. I got messages that my Firefox needed to be updated.

I finally figured out how to do that and updated it. I started to use it. No problems.

However, the update did not change the default Firefox in the menu or on the taskbar panel below. If I click on them, I get the old version.

So when I restarted the computer, when I clicked on the Firefox shortcut icon in the lower taskbar I got the old version with the tabs that were on it. I had to go back into the Firefox file downloaded for the update in order to open the new version.

So, how do I get a working shortcut icon for the new version and get rid of the old version/icon?

Thanks.

David

Solved Archived 4 516