• Solved

Pressing Enter in empty search bar doesn't work anymore

I used to be able to press Enter in the empty Firefox search bar to bring up the (DuckDuckGo) search page and enter my search from there. Don't ask me why I like doing th… (read more)

I used to be able to press Enter in the empty Firefox search bar to bring up the (DuckDuckGo) search page and enter my search from there. Don't ask me why I like doing that, but now after the latest Firefox update, 128.0, on my MacBook Air I can't do that anymore. I have to type in the search bar to bring up the search page.

I know it's a small thing but I wonder if it can be put back to the way it used to be.

Asked by taina1 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

Thunderbird got downgraded via Flatpak - best next steps?

I'm using Discover to update Flatpak apps. A few days ago it updated to the latest 128 version of Thunderbird and I had subsequently made some changes to my profile and t… (read more)

I'm using Discover to update Flatpak apps. A few days ago it updated to the latest 128 version of Thunderbird and I had subsequently made some changes to my profile and the details.

I wasn't paying attention this morning when updating via Discover and, once finished, found that Thunderbird had been downgraded to 115, leaving me unable to open it without the "A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version." message.

I don't want to create a new profile, so what's the best way for me to switch back to 128 while maintaining the profile I had set up on it?

Asked by danielxcraig 4 days ago

Answered by danielxcraig 3 days ago

  • Solved

Facebook Messenger Video Calling/Chat

Hello. I am not familiar with this end to end encryption that Facebook now does for Messenger but now when I try to use Video Calling/Chat it tells me it is not supported… (read more)

Hello. I am not familiar with this end to end encryption that Facebook now does for Messenger but now when I try to use Video Calling/Chat it tells me it is not supported by my browser, Firefox. I have never had any problems with it before. Is there a fix? Thanks

Asked by wolfdad 1 month ago

Answered by wolfdad 1 month ago

  • Solved

Microsoft ending support for third-party email apps from 16 September

Hi, I've received the email below from Microsoft today. I have 15 email accounts linked to Thunderbird mail and use up to 5 of them daily. Sometimes 'instant' communicat… (read more)

Hi, I've received the email below from Microsoft today.

I have 15 email accounts linked to Thunderbird mail and use up to 5 of them daily. Sometimes 'instant' communications on one or more of my accounts can be important.

Will Thunderbird mail still function in the same way from 16th September?

I apologise if this question has been answered somewhere else. I searched but could not find it.


"The safety and security of your information is top priority for Microsoft. To help keep your account secure, Microsoft will no longer support the use of third-party email and calendar apps which ask you to sign in with only your Microsoft Account username and password. To keep you safe you will need to use a mail or calendar app which supports Microsoft’s modern authentication methods. If you do not act, your third-party email apps will no longer be able to access your Outlook.com, Hotmail or Live.com email address on September 16th.

What do you need to do?

If you are receiving this email, you are currently using an email or calendar app that uses a less secure authentication method to connect to your Outlook.com email account. You will need to upgrade your third-party mail and calendar app to a version which supports modern authentication methods.

Microsoft provides free versions of Outlook for your PC, Mac, iOS, and Android devices which can be easily downloaded and connect to your email account. Using an updated version of an Outlook application will ensure you are connecting in the most secure way.

How can you set up your Gmail, Apple Mail, or other third-party mail application?

Various non-Microsoft applications will have their own steps for connecting to your Outlook.com email account using modern authentication methods. See our help article - Modern Authentication Methods now needed to continue syncing Outlook Email in non-Microsoft email apps. However, you may need to contact the creators of those applications to provide you with instructions. In many cases, simply removing and re-adding your account with the latest version of that application will configure it to use modern authentication methods."

Asked by chattome 3 weeks ago

Answered by sfhowes 2 weeks ago

  • Solved

Major complaint by many! Can the Firefox code writers fix this?

With the latest version of Firefox the menu, etc. have a font size that is TOO SMALL. There are many Mozilla posts about this problem. https://support.mozilla.org/bm/qu… (read more)

With the latest version of Firefox the menu, etc. have a font size that is TOO SMALL. There are many Mozilla posts about this problem.

https://support.mozilla.org/bm/questions/1260063 https://support.mozilla.org/mk/questions/1395315 https://support.mozilla.org/en-US/questions/1274586 https://support.mozilla.org/bm/questions/1268779

My wife cannot read them. I can barely read them. If this is not fixed soon, we will switch to another browser.

Can the Firefox code writers fix this?

Asked by bhs67 2 months ago

Answered by cor-el 2 months ago

  • Solved

Can't delete unwanted 'Templates' folder

I composed an outgoing email message that I wanted to keep for future use, and saved it as a Template. That not only saved it under the unified Templates heading, but cr… (read more)

I composed an outgoing email message that I wanted to keep for future use, and saved it as a Template. That not only saved it under the unified Templates heading, but created a second appearance of my main email account with its own Templates subfolder. At that point I decided I really didn't want to keep it after all, so I deleted the message, but the second Templates folder didn't disappear; its still on the tree list as an empty folder. Right-clicking that folder doesn't have a Delete function, but it does present a Repair option, but running that doesn't help. How do I get rid of that unneeded individual email account listing and the empty Templates folder?

Asked by Electrojim 3 weeks ago

Answered by Electrojim 2 weeks ago

  • Solved

Firefox Screenshot Title Issue

When I used to take screenshots, they would be automatically named with the date, time, and part of the text captured regardless of language. A few days ago and with no r… (read more)

When I used to take screenshots, they would be automatically named with the date, time, and part of the text captured regardless of language. A few days ago and with no reason I can discern, it now saves any non-English screenshots with something like this "Screenshot 2024-06-23 a[...].png" instead of "Screenshot 2024-06-22 at 08-02-28 Politics Policy Polit[...].png" (usual for English text and what I used to get with all languages).

Which means I have to manually rename screenshots. Does anyone know how I can fix this because I am working on a project with lots of screenshots for topics from different languages?

Asked by AA 4 weeks ago

Answered by cor-el 2 weeks ago

  • Solved

Delete Accuweather

Mozilla added Accuweather to my New Tab page today. I can't use it because my VPN uses other locations. I attempted to remove it using the "solution" from another user's … (read more)

Mozilla added Accuweather to my New Tab page today. I can't use it because my VPN uses other locations. I attempted to remove it using the "solution" from another user's post 9 months ago. However, none of those things worked. There is no "Tools" option in the menu and I unchecked and blocked every item on the "Page Info" tab under the "Permissions" header. Zero result.

The Accuweather feed shows up in the upper left corner of the computer screen and does not have a "dismiss" option. I did notice that it has some entries in about:config. Is the solution to be found there?

Asked by opsec789 2 days ago

Answered by cor-el 2 days ago

  • Solved

𝐇𝐨𝐰 𝐭𝐨 𝐏𝐫𝐞𝐯𝐞𝐧𝐭 𝐔𝐩𝐝𝐚𝐭𝐞𝐬 𝐭𝐨 𝐓𝐡𝐮𝐧𝐝𝐞𝐫𝐛𝐢𝐫𝐝

𝐇𝐨𝐰 𝐭𝐨 𝐏𝐫𝐞𝐯𝐞𝐧𝐭 𝐔𝐩𝐝𝐚𝐭𝐞𝐬 𝐭𝐨 𝐓𝐡𝐮𝐧𝐝𝐞𝐫𝐛𝐢𝐫𝐝 As a regular here, I have frequently seen requests on how to prevent updates to Thunderbird. For most people, I believe the option f… (read more)

𝐇𝐨𝐰 𝐭𝐨 𝐏𝐫𝐞𝐯𝐞𝐧𝐭 𝐔𝐩𝐝𝐚𝐭𝐞𝐬 𝐭𝐨 𝐓𝐡𝐮𝐧𝐝𝐞𝐫𝐛𝐢𝐫𝐝 As a regular here, I have frequently seen requests on how to prevent updates to Thunderbird. For most people, I believe the option found at Settings>General is sufficient. I also believe the default setting to automatically apply updates is appropriate if users do periodic backups. But I respect there are those who have strong feelings on the topic, and those who run a business and rely on stability more than new features. I acknowledge this information may be available elsewhere, and possibly superior in its approach, but this does work. So, here are the steps:

-   Create a simple text file called policies.json 
-   Enter this text into the file: 

  {
     "policies": {
        "ManualAppUpdateOnly": true,
        "AppAutoUpdate": false,
        "AppUpdateURL": "https://yoursiteisnothere.com"
      }
   }

- create a folder named ‘distribution’ and store it in the folder where thunderbird.exe resides. For Windows, that would be normally be C:\Program Files\Mozilla Thunderbird\ or C:\Program Files (x86)\Mozilla Thunderbird\
- place the file called policies.json in the distribution directory
- start Thunderbird 
- to verify this, click Settings>General and scroll down to Updates. There, you should see the words, 
          “Failed to check for updates.”  (See attached screenshots for examples.)

If you later decide you want an update, the file or folder must be removed or renamed. If changes are made while Thunderbird is running, you must exit and restart for the change to take effect.

NOTE: My suggestion to persons using this technique is to, at least twice per year, download the latest version, test to your satisfaction along with any addon updates. The intent is to stay relatively current for releases, security, and support. To never update is not recommended.

Asked by david 5 months ago

Answered by david 5 months ago

  • Solved

IE Tab extension...

There used to be an extension called "IE Tab". It allowed you to right click on the link, and open the site in a tab, using Internet Explorer, for sites that didn't work … (read more)

There used to be an extension called "IE Tab". It allowed you to right click on the link, and open the site in a tab, using Internet Explorer, for sites that didn't work properly in Firefox. I was wondering if anybody knows of any similar extension that would do the same for Edge? I can't open Twitter (X) using Firefox anymore, but I can open it using Edge. I don't like Edge (obviously), but I have no choice. Thanks in advance!!!

Asked by carlrgoodwin 5 months ago

Answered by cor-el 4 months ago

  • Solved

Is it possible to remove Mozilla's title bar?

Hi. I was just looking at Google Photos on both Firefox and Chrome. Chrome had a bigger picture because the window had only the tabs bar and the address bar, and Firefo… (read more)

Hi. I was just looking at Google Photos on both Firefox and Chrome. Chrome had a bigger picture because the window had only the tabs bar and the address bar, and Firefox has an additional title bar. I was wondering if it would be possible to remove the title bar so the picture on both browsers were the same size?

Asked by a1872 3 months ago

Answered by a1872 3 months ago

  • Solved

Password problem

Suddenly today my Thunderbird email account on my desktop won't send or receive mails until I enter the password. When I add in the correct password it doesn't accept it … (read more)

Suddenly today my Thunderbird email account on my desktop won't send or receive mails until I enter the password. When I add in the correct password it doesn't accept it but just comes back asking for it again. I suspect it is best to change my password but don't know how to do that. Incidentally the account is working fine on my phone and tablet with the same password but not on my desktop. Can anyone help? Thanks.

Asked by Mike Gibb 5 months ago

Answered by Matt 5 months ago

  • Solved

[TB] Configuring IMAP with comcast error 1014

First, I am supporting a family member, who has TB configured on two separate machines. Configuring for Comcast IMAP+SMTP, in the usual manner; nothing esoteric about tha… (read more)

First, I am supporting a family member, who has TB configured on two separate machines. Configuring for Comcast IMAP+SMTP, in the usual manner; nothing esoteric about that, all very routine.

Machine A seems to be working okay, no errors. TB up to date on this machine, connected over an ethernet wire, if that makes any difference.

Machine B, getting spam prompted over IMAP 1014 errors. No other information is provided than 1014.

I have tried dropping the account configuration hundred percent, restarting TB, re-adding the account configuration, to no avail. Still spam 1014 errors.

I did happen to notice TB needed an update, so I did that as well. Still 1014 errors.

I have also tried dropping that email saved password from the saved passwords, and responding to the subsequent re-enter password prompt. Also to no avail.

What if anything might have changed, and how can we contend with this? What is so corrupt, do we need to be mucking around in any AppData files, roaming files, etc?

We are not the only ones, apparently, to have bumped into this issue. Not sure if this is also Comcast specific, since a recent TB and/or IMAP specification change, i.e. maybe we try with a gmail account, for instance.

Wondering also, is it IMAP and/or Comcast somehow tieing Machine A to the IMAP and not releasing that association? Knowing a little bit about IMAP in this regard. And/or somehow now prohibiting Machine B+ from establishing a connection?

Asked by Michael Powell 2 months ago

Answered by Michael Powell 2 months ago

  • Solved

How to disable auto form fill but keep search history

Firefox provides the option to Remember search and form history under custom settings. I want the browser to remember search history but not remember form history. Is t… (read more)

Firefox provides the option to Remember search and form history under custom settings. I want the browser to remember search history but not remember form history. Is there a way to separate these two settings?

Asked by Mark Rutz 1 month ago

Answered by cor-el 1 month ago

  • Solved

Thunderbird is already running, but is not responding. To use Thunderbird, you must first close the existing Thunderbird process, restart your device, or use a different profile.

when clicking an email link this is shown "Thunderbird is already running, but is not responding. To use Thunderbird, you must first close the existing Thunderbird proce… (read more)

when clicking an email link this is shown

"Thunderbird is already running, but is not responding. To use Thunderbird, you must first close the existing Thunderbird process, restart your device, or use a different profile."

How do I make Thunderbird instead open a new email?

This is on Fedora

Asked by johannes 4 months ago

Answered by johannes 4 months ago

  • Solved

Thunderbird email "unable to connect" on second account, no problems on first account

Setting up a desktop (Dell Inspiron) for neighbors using latest Linux Mint (21.3 Cinnamon). They have simple needs, LibreOffice, Firefox and email. Plain jane, nothing ex… (read more)

Setting up a desktop (Dell Inspiron) for neighbors using latest Linux Mint (21.3 Cinnamon). They have simple needs, LibreOffice, Firefox and email. Plain jane, nothing extra added, straight from latest Mint install.

I am having trouble adding a second email account in Thunderbird (115.8.1). First comcast account was very easy, standard comcast defaults, works fine, downloads and sends. Second comcast account keeps giving "Unable to Connect" poput screen. (https://localhost/?code=0.ac.w2.PciwTw)

I can login to either Xfinity email account through Firefox browser using same addresses ((username)@comcast.net) and passwords I am using to attempt to add second account in Thunderbird.

Tried it with Mint Firewall off, then on, then off again. Do I need to setup firewall for second account?

Can someone give me a hint on this problem? Is is Thunderbird? Comcast? Something else?

Asked by bobstanl 4 months ago

Answered by bobstanl 4 months ago

  • Solved

All accounts, folders, mails disappeared.

Good morning Windows 10, TB 115.11.0 32 bit. Multiple email accounts, some gmail, others like sfr, lol and free. All accounts use POP. All working before weekend, shut d… (read more)

Good morning Windows 10, TB 115.11.0 32 bit. Multiple email accounts, some gmail, others like sfr, lol and free. All accounts use POP. All working before weekend, shut down the PC. Monday morning, opened Windows, all seems there except TB which has a screen with an Account Setup tab inviting me to set up an existing email address. Close that tab and the attached screen image appears, open tabs blank, no accounts pane on the left, no emails, no local folders. Nuffin. Restart TB and Windows, twice, still Nuffin. Look in Profiles, yes, under Mail all profiles appear to be present and the correct size. Going to gmail’s on line email system shews account open and receiving email normally. I had a problem a month ago after a TB update when all accounts were present but no emails were displayed. I changed the password to 0auth and recovered my emails. That took three days to resolve and I lost a business client through the delay in responding. Today I must file several court documents or I shall be in deep poo. Any suggestions how to recover the left hand accounts pane and see the accounts and folders will earn my undying gratitude.

Asked by jfdi 1 month ago

Answered by jfdi 1 month ago

  • Solved

My passwords are getting removed one by one... Why?

Sadly, I am now forced to leave firefox. My passwords are getting "forgotten" more and more each day. Did i get hacked? Few passwords like proton mail I don't actually ha… (read more)

Sadly, I am now forced to leave firefox. My passwords are getting "forgotten" more and more each day. Did i get hacked? Few passwords like proton mail I don't actually have anywhere else. Auto-Backup of firefox seems to be of the same day as the original??? So it loses the data then saves it twice? who designed this? I'm angry, not at firefox/mozilla. angry at myself for putting my trust in the first place. Chromium doesn't sync so it leaves me with chrome FFS. Does someone has a magic wand to recover the lost data? login.json is same day as original so not an option.

Asked by romanash 2 months ago

Answered by romanash 2 months ago

  • Solved

Windows taskbar doesn't unhide itself when firefox is maximised.

Automatically hide taskbar in desktop mode => Enabled Firefox => Maximised When cursor is moved to outer edge of screen, taskbar should unhide (Expected behaviour) … (read more)

Automatically hide taskbar in desktop mode => Enabled Firefox => Maximised When cursor is moved to outer edge of screen, taskbar should unhide (Expected behaviour) but in this case it remain hidden (Reality). Firefox along with all other spinoffs give same result. Chromium based browser works perfect, and taskbar automatically unhide itself.

As OLED screen have became common as monitor, Taskbar auto-hide is must. If this issue cann't be fixed I may have to change my primary browser which I used for almost 15 years.

Kindly, look into it. If Chromium can do it, why not Firefox.

Asked by idsks111 3 months ago

Answered by idsks111 3 months ago