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Webpage missing content when opened in Firefox

Hi, I have today logged in to a specific webpage on my energy providers website and find that Firefox does NOT display the option to open a chat which is clearly display… (read more)

Hi,

I have today logged in to a specific webpage on my energy providers website and find that Firefox does NOT display the option to open a chat which is clearly displayed in the Chrome Browser (Screenshots attached).

I have navigated to "Settings/Privacy & Security", scrolled down to "Permissions" and can confirm that the "Block pop-up windows" option is NOT enabled.

I am obviously missing a setting somewhere, can anyone advise?

Thanks

Asked by Matrix 1 year ago

Answered by cor-el 1 year ago

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Firefox downgrades itself automatically every night

At some point every night, my Firefox (and only Firefox) reverts to version 111 from the latest version. This happens on 2 different Windows 11 machines. I can only get… (read more)

At some point every night, my Firefox (and only Firefox) reverts to version 111 from the latest version. This happens on 2 different Windows 11 machines.

I can only get Firefox to run again by running from command prompt with "-allow-downgrade" option and then updating again.

I usually don't notice until I launch Firefox the following morning and it gives me a message that the profile was created with an older version and to exit or create a new profile.

I've had Firefox open and then it reverts and it gives me a XULRunner error about the profile being used by an older version.

I don't have any special backup or restore software running and the physical files in my Firefox folder in c:\program files\mozilla firefox are being physically pushed to a prior version dated 3/21/2023.

On both machines, I've completely uninstalled and reinstalled and it's good for a day and then reverts.

No log entries for the reversion can be found. It's just back to a prior version.

I've never come across anything like this before and have scanned for any malware or other issue, but haven't found anything.

Asked by Splutt 1 year ago

Answered by Splutt 1 year ago

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permissions.default.geo 0 and 1 and 2

In about:config I have set "geo.enabled" to false. -> www.google.com still displays the content in my language, darn. I went went back to about:config and marked "onl… (read more)

In about:config I have set "geo.enabled" to false. -> www.google.com still displays the content in my language, darn.

I went went back to about:config and marked "only show modified preferences" -> to my surprise not only "geo.enabled 1" was displayed but also "permissions.default.geo 2" (though I never touched that one - so I thought they must be linked somehow)

I was curious and reverted "permissions.default.geo" back to default -> now it is set to "0" -> but "geo.enable" is still on "false" (so I am not sure anymore if they are really linked together - which doesnt make sense to me)

Now I don't know if I should leave "permissions.default.geo" on "2" how I found it, or on "0" which is the default. That's why I come here to ask:

==> What are the three states of "permissions.default.geo [0/1/2]" doing and how is it interacting with "geo.enable"?

Asked by Mark 1 year ago

Answered by cor-el 1 year ago

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Configure Firefox to always show menu bar, for all users

We are looking to mass deploy Firefox x64 for Windows to all staff in our organization, using SCCM. I know you can set a default home page in mozilla.cfg for all users, i… (read more)

We are looking to mass deploy Firefox x64 for Windows to all staff in our organization, using SCCM. I know you can set a default home page in mozilla.cfg for all users, including future users who don't yet have a profile on the computer Firefox is installed on. Is there a similar option so I can configure Firefox to always show the menu bar for all users? Preferably, another line I can add to mozilla.cfg so that I can easily copy that to all our machines? Thanks.

Asked by rick.sparrow 1 year ago

Answered by cor-el 1 year ago

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Firefox search suggestions won't turn off

Dear all, I have unchecked all the boxes in "Settings/Search/Search Suggestions" and disabled history for the search engine and yet Firefox still displays search suggest… (read more)

Dear all, I have unchecked all the boxes in "Settings/Search/Search Suggestions" and disabled history for the search engine and yet Firefox still displays search suggestions in the address bar. They even have a small header called "Firefox Suggest". How can I turn this off? Thanks for your help, Markus

Windows 11 Home 22H2 FF 118.0.1 (64-bit)

Default search engine is Google

Asked by toegelmarkus 9 months ago

Answered by toegelmarkus 9 months ago

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Firefox Color Management/Profile Not Being Used

In FF 107.0 (64-bit) on Windows 11, I'm finding that FF is suddenly not honoring my color profile, so everything looks over-saturated. I've tried using gfx.color_manageme… (read more)

In FF 107.0 (64-bit) on Windows 11, I'm finding that FF is suddenly not honoring my color profile, so everything looks over-saturated. I've tried using gfx.color_management.mode 1 (my typical setting) and 2 (the default), and neither seems to fix the issue. The same issue exists in a fresh profile. I'd roll back to test an earlier version of FF, but it seems that's no longer easily possible. Edge is displaying colors properly.

Any ideas or known bugs?

Asked by nrbelex 1 year ago

Answered by nrbelex 1 year ago

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White and Black blocks appearing together with mouse movement

Hi, Description: Sometimes when I move my cursour over certain elements on a website, black or white Blocks appear. These Blocks are always rectangular but usually not sq… (read more)

Hi, Description: Sometimes when I move my cursour over certain elements on a website, black or white Blocks appear. These Blocks are always rectangular but usually not sqare. Oftentimes the block will have Diagonal lines running up to the top left corner of the Box. The apperance seems to be connected to mouse movement. They pop up and dissapear only when the mouse is moved. And stay when they have appeard and the mouse isn't moved. Esspecially highliting things makes them occur. Example images are provided. Occurance: They are not limited to one website, though they don't seem to appear everywhere. Their occurace seems to be consistent. They are not limited to websites however. White boxes can also appear over highlighted text in the URL, regardless of the website. Example image is attatched The Boxes occur in no other Browser and in no other Programm. They have been there for a while, so it's not the version. Tried Fixes: I uninstalled and reinstalled Firefox. The boxes also appear in Private windows. I used the suggested feature for removing all settings and addons. Interestingly if I run firefox in Troubleshooting mode none of the Boxes appear.

Like I said, I only have these issues in the Firefox browser, so if it is a problem with my system itself I'd love to get your Ideas to what might cause them.

Asked by laurenz.j.schleicher 9 months ago

Answered by cor-el 9 months ago

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Keyboard shortcut to switch focus to bookmarks toolbar

Is there currently a keyboard shortcut to switch the focus to the Bookmarks Toolbar? If not, are there any plans to add one? If not, I would like to request that funct… (read more)

Is there currently a keyboard shortcut to switch the focus to the Bookmarks Toolbar?

If not, are there any plans to add one?

If not, I would like to request that functionality.

Thanks, Rick

Asked by regapal 1 year ago

Answered by cor-el 1 year ago

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Scroll bar doesn't show unless cursor is there, and the old setting under "browsing" seems to be missing.

My V123 for W11 doesn't show the vertical scroll bar unless the cursor is there. There's no "always show scroll bar" option in under general/browsing. Is this a glitc… (read more)

My V123 for W11 doesn't show the vertical scroll bar unless the cursor is there. There's no "always show scroll bar" option in under general/browsing.

Is this a glitch? Can it be fixed?

Asked by postedit 4 months ago

Answered by zeroknight 4 months ago

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"Firefox Updates" missing from Settings / General (v109)

Hello, The controls in Settings to choose how Firefox updates have disappeared from Settings / General? The "Firefox Updates" section is supposed to appear there, based … (read more)

Hello, The controls in Settings to choose how Firefox updates have disappeared from Settings / General? The "Firefox Updates" section is supposed to appear there, based on:

https://support.mozilla.org/en-US/kb/enable-background-updates-firefox-windows https://support.mozilla.org/en-US/kb/firefox-options-preferences-and-settings?as=u&utm_source=inproduct#search

This is on V109. I really need to be able to choose when an update goes in, Python / Jupyter applications I have running on Firefox can cost me hours of time to re-run if Firefox goes in and restarts itself when it wants to. I used to be able to control this. Has it really been removed, or is somewhere else and the docs not updated yet? Thanks Neil

Asked by neilcotie 1 year ago

Answered by AliceWyman 1 year ago

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Missing options to remove suggested site(s) from url

Refer to the attached image ... I've looked thru history, bookmark manager, all the settings, and so on and this site cannot be removed from the URL suggestions! Your doc… (read more)

Refer to the attached image ... I've looked thru history, bookmark manager, all the settings, and so on and this site cannot be removed from the URL suggestions! Your documentation suggested clicking a button on the far right, but it's non-existent. You also suggested to scroll down to highlight/select the URL and SHIFT+DEL, but that does nothing. I've been trying to get rid of this obsolete website link for over a year and it's an absolute mystery where the link is coming from and bugs me.

https://stockr.net/Vancouver/1130BonusCodes.aspx News 1130 bonus codes ...

Looking forward to more suggestions.

Thanks. Chris

Asked by yabedude 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

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UNREMOVABLE "More Tools" and "Extensions" Icons

The latest update added persistent "More Tools" and "Extensions" icons on the top right of Firefox. Usually, by clicking "Customize Toolbar" I could remove any annoying i… (read more)

The latest update added persistent "More Tools" and "Extensions" icons on the top right of Firefox. Usually, by clicking "Customize Toolbar" I could remove any annoying icon that I don't want to persistently see, but it would seem that Firefox DISABLED the ability to remove these annoying icons. Please let us continue to customize our own toolbars and allow us to remove unwanted icons.

Asked by sawifi5774 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Font Change - Regular vs Troubleshooting Mode

Some fonts randomly use an ugly, blocky font for no reason. I've seen it happen on some web pages and PDFs but not on all. I have tried other browsers but it is a Firefox… (read more)

Some fonts randomly use an ugly, blocky font for no reason. I've seen it happen on some web pages and PDFs but not on all. I have tried other browsers but it is a Firefox-only problem. It doesn't occur in troubleshooting mode as shown in the attached picture. Any help to resolve this would be greatly appreciated!

Asked by sdhillon 1 year ago

Answered by sdhillon 1 year ago

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Can I pay for real person suport?

I installed Firefox at work and set my personal email address as secondary to my business address. Well, I liked Firefox so much that I decided to use it at work and at h… (read more)

I installed Firefox at work and set my personal email address as secondary to my business address. Well, I liked Firefox so much that I decided to use it at work and at home - and I removed my personal email from my business account. Unfortunately Firefox is still recognizing my personal email as the secondary address for my business account and I am completely incapable of making a new account. My bookmarks and saved passwords are all different between home and work. I NEED two individual accounts, just like how I was using my browsers with Chrome.

Asked by MikeSr 1 year ago

Last reply by Paul 1 year ago

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Icons changing to the same "world" type symbol for everytyhing.

Hi there, All the icons on the taskbar when I open up Firefox have disappeared... and I now have the same "world" type symbol for everything. I've Googled and followed … (read more)

Hi there,

All the icons on the taskbar when I open up Firefox have disappeared... and I now have the same "world" type symbol for everything. I've Googled and followed instructions, but I'm not seeing what the instructions are telling me to look for, so I can't make the changes.

Can you please send me a step-by-step on how to resolve this. I can't even 'open a page in a new tab'. That function has also disappeared.  ?????

I don't know what could have caused this. Would appreciate your help.

Cheers, Carolyn

Asked by chill285 1 year ago

Answered by cor-el 1 year ago

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Overlapping text

I've read the forums, i've tried adjustments for days on Win 11 and firefox. Zoomed in zoomed out, adjust font sizes Either it's way too tiny to read or the page is fine… (read more)

I've read the forums, i've tried adjustments for days on Win 11 and firefox. Zoomed in zoomed out, adjust font sizes Either it's way too tiny to read or the page is fine but text over laps i've tried the zoom in on text only as well Basically tried everything. enclosing a youtube page for reference

Asked by cyntaur 1 year ago

Answered by cor-el 1 year ago

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My Firefox is broken.

When I open Firefox it's just a black page and anything I click on isn't responsive. I can't go into options or anything. Sometimes Firefox doesn't even load. It worked f… (read more)

When I open Firefox it's just a black page and anything I click on isn't responsive. I can't go into options or anything. Sometimes Firefox doesn't even load. It worked fine earlier than all of a sudden It stopped working today. Web pages don't load. Nothing works

I seen a post earlier that had a link to a supposed fix but I couldn't figure it out. So if anybody is able to help me it would be much appreciated. I am not an advanced user when it comes to Firefox

Asked by extraordinarycj 1 year ago

Answered by extraordinarycj 1 year ago

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Can't open first pinned tab when FF window maximized

When FF (113.0.1) is maximized clicking on the first (left hand) pinned tab does not open the tab. Hovering over the tab doesn't change the background color of the tab.… (read more)

When FF (113.0.1) is maximized clicking on the first (left hand) pinned tab does not open the tab. Hovering over the tab doesn't change the background color of the tab.

If I restore down the window, hovering over the tab changes the background color of the tab from light grey to a slightly darker grey and clicking the tab opens it.

Asked by ozhamlet 1 year ago

Answered by ozhamlet 1 year ago

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Updating Firefox failed

I have a slight problem. I'm currently using Firefox 116.0.3 and it seems that it can't update. The automatic updating will run, and then it will fail (this is all the ti… (read more)

I have a slight problem. I'm currently using Firefox 116.0.3 and it seems that it can't update. The automatic updating will run, and then it will fail (this is all the time when using Firefox). It will recommend me to download the newest version from the website, but then the CDN will and I will be presented with the "connection was reset" error. This happens both on my Windows 10 and Windows 11 machines. Both are running Firefox 116.0.3.

Funnily enough I tried to see if I could download the newest version on Edge (Chromium), which it could but the version I got from the website was the same version I have now. I wonder if this is something to do with my region as I'm based in China and I'm aware that some software can have...problems.

Also, when trying to download version 122.0, it is fantastically slow and will often fail to complete.

Is there anything that could be suggested as I really don't want to use Edge.

Asked by 小白龙1313 5 months ago

Answered by 小白龙1313 5 months ago