Showing questions tagged:

Email Hacker

Hello, I am receiving phone calls and emails from contacts in my current address book stating that my email has been hacked. Someone is sending them emails stating that m… (read more)

Hello, I am receiving phone calls and emails from contacts in my current address book stating that my email has been hacked. Someone is sending them emails stating that my company has changed their ACH accounting numbers. I need to resecure my account and I have started by changing passwords, however, I am not receiving emails that are currently being sent to me. I assume those are being rerouted to whomever has hacked my account. Can you please advise on how I should proceed? Thanks

Locked Archived 1 250

What information is shared with sidebar chat AI provider?

The page https://support.mozilla.org/en-US/kb/ai-chatbot lacks the list of data shared with the chatbot AI providers. It would be nice to know how it is done, how to revi… (read more)

The page https://support.mozilla.org/en-US/kb/ai-chatbot lacks the list of data shared with the chatbot AI providers. It would be nice to know how it is done, how to review the data, and how pages can provide better data.

Solved Archived 6 232

Password changed in BT. Tbird does not demand new password

Have removed password entry in security. Tbird then hangs on 'Connected to ....', but does not offer chance to put in new password. So I can see inbox and emails on BT b… (read more)

Have removed password entry in security. Tbird then hangs on 'Connected to ....', but does not offer chance to put in new password. So I can see inbox and emails on BT but not through Thunderbird. Solutions appreciated.

Tom Nicholson

Solved Archived 21 231

Fraud

While using you site and looking at joining Thunderbird mail I have been cf charged twio amounts 1p and £34.99 by library hub .com I did not authorized These payments it… (read more)

While using you site and looking at joining Thunderbird mail I have been cf charged twio amounts 1p and £34.99 by library hub .com I did not authorized These payments it is fraud I'm 71 years old and nearly blind and can't afford The loss of this money. Kind Regards James Robson

Solved Archived 1 230

Firefox Privacy Enhanced Mode inadvertently blocking OneTrust privacy software domains

We use a privacy technology vendor named OneTrust to power much of our privacy infrastructure. This morning, two websites reported Firefox users are encountering site fun… (read more)

We use a privacy technology vendor named OneTrust to power much of our privacy infrastructure.

This morning, two websites reported Firefox users are encountering site functionality problems when trying to exercise their privacy rights, such as opting out of sharing data and targeted advertising. My team investigated and was able to reproduce the reported bug.

We discovered the cause of the bug is that Firefox's Privacy Enhanced Mode is by default blocking two domains from our privacy vendor OneTrust which are critical to the functioning of our CMP (Consent Management Platform): - cookielaw.org - onetrust.com

These two domains are used solely for the essential services needed to run our privacy software. They're not used for marketing, sales, or advertising. Blocking them not only causes site functionality issues it keeps our users from being able to exercise their privacy rights.

I've attached two screenshots here showing the network calls and domains.

Can Mozilla please quickly review this bug and remove these two domains from the blocklist powering Privacy Enhanced Mode?

Solved Archived 2 221

Co to są witryny z ograniczeniami, co to są strony ograniczone przez Mozillę?

Witajcie Co to są witryny z ograniczeniami, co to są strony ograniczone przez Mozillę, o czym mowa na stronie https://support.mozilla.org/pl/kb/dlaczego-niektore-dodatki-… (read more)

Witajcie

Co to są witryny z ograniczeniami, co to są strony ograniczone przez Mozillę, o czym mowa na stronie https://support.mozilla.org/pl/kb/dlaczego-niektore-dodatki-nie-sa-dozwolne-na-stronach-ograniczonych-przez-mozille?as=u&utm_source=inproduct#firefox:win10:fx135 ?

Locked Archived 11 212

Browser being managed by my organization???

Hello, I think I may have asked about this in the past but cannot recall if I received an answer. Under Settings, I get the message "Your browser is being managed by you… (read more)

Hello, I think I may have asked about this in the past but cannot recall if I received an answer. Under Settings, I get the message "Your browser is being managed by your organization." This is my home computer and is not being managed by any organization. When I click for more information, it gives me a screen with the following information:

Policy Name Certificates

Policy Value ImportEnterpriseRoots

                         true

If I could get more information on this suspected error, or how to correct it, that would be great. Thanks!

Solved Archived 5 210

I'd like to have my mails hidden until i enter my password in Tunderbird

Multiple people use this pc and Tunderbird. When I open Tunderbird it show the mails I had last time I openend it. I would like it to be hidden until I enter my password … (read more)

Multiple people use this pc and Tunderbird. When I open Tunderbird it show the mails I had last time I openend it. I would like it to be hidden until I enter my password so only I can see the emails. Can anyone please help?

Solved Archived 4 210

Delete an account with a lot of personal information on there

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and… (read more)

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and remove my personal information from the platform. However, I'm having trouble finding the contact information for the support team. I couldn't locate their email address or phone number, and I'm hesitant to post my personal email address and information on a public forum.

I'm feeling quite frustrated, as I've never encountered such challenges with an app before. It appears that I'm unable to reach the Firefox support team at the moment. Can someone please provide guidance on how I can securely and privately request their assistance in deleting my account and personal information?

I had to create a new account just to post this question because my original account got locked out. This happened because I recently acquired a new phone and didn't transfer the two-step authentication information to my new device.

Solved Archived 7 202

Can't send email in Thunderbird 60.2.1 - STARTTLS error when using SSL/TLS

After upgrading to Thunderbird 60.2.1, I can no longer send messages. I'm running Linux 4.15.0-38-generic. I get the attached error saying that I have problems with STA… (read more)

After upgrading to Thunderbird 60.2.1, I can no longer send messages. I'm running Linux 4.15.0-38-generic.

I get the attached error saying that I have problems with STARTTLS SMP. However, I have my connection security as SSL/TLS (second attachment). I haven't changed anything for years on my connection security. I successfully sent emails yesterday. Sending still works on my other machine (Windows) with v 59 and the same settings..

Solved Archived 5 201

Payment Methods of Settings Exposed vs Passwords Being Protected

Hi there, I'll preface this by saying that I use a Primary Password (formerly Master Password) to protect my information on my computer. Today I was going to pay a bill a… (read more)

Hi there,

I'll preface this by saying that I use a Primary Password (formerly Master Password) to protect my information on my computer.

Today I was going to pay a bill and noticed I couldn't autofill my payment methods. So, I went to my settings to get my payment information to copy paste it. I found out that when I go to look at my payment methods, even with a primary password, I can just double click on my saved CC information and it opens up showing everything. This contrasts with saved passwords where if I were to go look at one of my passwords, I have to confirm my password again before I can look at it. In my opinion, this is a security risk and it's quite odd that it is just readily available like that. There really should be another step to confirm your password before autofilling/checking it in settings. I see there is a 'device sign in' option in settings, but that's not really what I had in mind.

I'd love to hear from you if there is a way to add this protection or if there is technical reasoning behind this. Thank you,

Solved Archived 2 200

Any other good non-Chromium browsers?

Now that Mozilla/Firefox have joined Google on the dark side, who is everyone switching to? I would like something that works well in both Windows and android. I hear Ope… (read more)

Now that Mozilla/Firefox have joined Google on the dark side, who is everyone switching to? I would like something that works well in both Windows and android. I hear Opera can't be trusted and I don't like how there are like 6 difference versions of Opera in the android app store. DuckduckGo is just badly made IMO. Edge causes some glitches with one of the sites I use most. Should I try Brave? I just want a browser to BROWSE the web. I don't want AI. I don't need a VPN or adblock built in. I don't want a "gamer" browser. A decent local password manager would be nice but I don't want to have to make an account to use it. I know if the product is free, you are the product, so I would almost prefer a browser you pay for but oddly that doesn't seem to be a popular option. Probably because the user data the companies collect makes them more money then people would be willing to pay. Sad times. I miss the 90's.

Locked Archived 6 190