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  • Solved

Missing edit payment methods button within the privacy and security section of settings

ive searched every article from here and beyond, but i cannot seem to find the button to edit my payment information. strange since it still prompts to autofill it … (read more)

ive searched every article from here and beyond, but i cannot seem to find the button to edit my payment information. strange since it still prompts to autofill it

Asked by Makkel 1 month ago

Answered by DJ_SANYEE 2 weeks ago

  • Solved

Firefox on MacOS Tahoe "freezes" after closing and re-opening my laptop

I am using Firefox on my MacOS Tahoe. There is a persistent annoying issue where whenever I close (physically fold) my laptop screen and reopen it, Firefox will be frozen… (read more)

I am using Firefox on my MacOS Tahoe. There is a persistent annoying issue where whenever I close (physically fold) my laptop screen and reopen it, Firefox will be frozen. It will be frozen in the sense that I am unable to interact with any tabs or anything until I manually quit Firefox and reopen it (which automatically reopens all my tabs), making it usable again. This doesn't happen every time I close and reopen my Mac, but it definitely happens the majority of the time and makes the browser hard to use.

I've attached a screenshot of what a new window looks like when Firefox is frozen. It looks just like a Firefox window when unfocused.

Notes:

  • It doesn't entirely freeze Firefox. In fact, I can "switch" to a different tab by clicking on the tab and then shutting and reopening my laptop again. The new tab will show on reopening but Firefox will still be frozen. This process can be repeated.
  • I can pretty consistently replicate the bug by shutting my laptop, waiting 10 seconds, and reopening it. This will almost always result in the freeze.
  • The bug still happens if I'm not focused on the Firefox window but on a different app.
  • The bug doesn't seem to happen if I just lock my screen but don't shut it closed.

Things I've tried that haven't fixed it:

  • Updating my OS.
  • Restarting my laptop.
  • Disabling hardware acceleration.
  • Disabling themes and extensions.
  • Deleting and reinstalling Firefox, including deleting the user data in the "Library/Application Support" folder.

Let me know if there's any more information I can provide or fixes I can try. Also let me know if I should go ahead and file a Firefox bug report for this. Thank you.

Asked by leejasper851 1 month ago

Answered by leejasper851 3 weeks ago

  • Solved

security

I signed into one of my financial accounts and it said the sign in was with firefox windows 10. I have windows 11 on my computer. Is this a security issue? Fire fox sa… (read more)

I signed into one of my financial accounts and it said the sign in was with firefox windows 10. I have windows 11 on my computer. Is this a security issue? Fire fox says i am on the latest version

Asked by patrank8240 1 month ago

Answered by James 1 month ago

  • Solved

Firefox freezes on printing pdf documents

Hello, I have today encountered a reproducible issue with Firefox 145.0.2 (64-bit) on my system (CachyOS Linux). Whenever I press the "Print" button in the printing dial… (read more)

Hello,

I have today encountered a reproducible issue with Firefox 145.0.2 (64-bit) on my system (CachyOS Linux). Whenever I press the "Print" button in the printing dialog for a PDF file, the browser freezes and no longer reacts to anything. I had to kill the process manually and try again. I have then downloaded the PDF and opened a different application to print it - that worked fine. Is this a known issue with Firefox? Does anyone have an idea how to fix this?

I already tried resetting the printer settings in the browser, but that did not change anything.

Thanks, Stefan

Asked by Stefan 1 month ago

Answered by Stefan 1 month ago

  • Solved

Most of my folders missing after update

HI just updated to 140.5.0esr (64-bit) Now all I can see is my inbox and deleted. No Sent or any of the other many folders I could see 5 mins ago ☹️. The server has them … (read more)

HI just updated to 140.5.0esr (64-bit) Now all I can see is my inbox and deleted. No Sent or any of the other many folders I could see 5 mins ago ☹️. The server has them all though Some help welcomed!

Asked by Dickva 1 month ago

Answered by Googlethunderbird. 1 month ago

  • Solved

Cannot Disable “Ask ChatGPT” Text-Selection Popup — No Related Preferences in about:config

Hello, I am experiencing an unwanted UI behavior in Firefox. When I select text on any webpage, Firefox displays a floating “Ask ChatGPT” bubble above the selected text… (read more)

Hello,

I am experiencing an unwanted UI behavior in Firefox. When I select text on any webpage, Firefox displays a floating “Ask ChatGPT” bubble above the selected text. This happens regardless of the site. I want to disable this feature, but Firefox provides no setting or preference to do so.

This is not caused by any extension. I verified this by checking about:addons, and I only have the following extensions installed:

DuckDuckGo Privacy Essentials

Firefox Translations

Gibiru for Firefox

None of them inject any ChatGPT functionality.

I then opened about:config to disable the feature, but the usual preferences do not exist on my system. Keys such as:

ui.textSelectEnabled

browser.selection.menu.enabled

browser.ml.chat.enabled

browser.ml.chat.openai.enabled

browser.ml.enabled

are missing, and Firefox only shows the “add new preference” (+) icon. That means Firefox did not expose any toggles for this behavior.

I am including a screenshot showing the unwanted “Ask ChatGPT” popup that appears when selecting text.

I need instructions on how to permanently disable this text-selection popup, or confirmation on whether this is part of a controlled rollout or experiment that cannot be disabled on my version of Firefox.

Thank you.

Asked by rubenbe75 1 month ago

Answered by rubenbe75 1 month ago

  • Solved

Warning: Potential Security Risk Ahead

I have an website which I prior to this error message have visited many times on Firefox and had no problems. Recently though around two days ago I noticed that I couldn'… (read more)

I have an website which I prior to this error message have visited many times on Firefox and had no problems. Recently though around two days ago I noticed that I couldn't get in and was met with the following message "Warning: Potential Security Risk Ahead". I can't bypass it apparently and I really need to be able to access this site as it's a University site.

I can access the site on other browsers such as Chrome and Edge but I use Firefox as my default browser and I'd like to keep it that way. I'd appreciate any help I can get.

Said link: https://canvas.gu.se/

Asked by niknosrati 1 month ago

Answered by niknosrati 1 month ago

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Bing homepage on Firefox

I have Bing as my homepage, but on one computer I have a very annoying problem. I click on the settings to turn off 'Show news and interests' and 'Show trending on Bing',… (read more)

I have Bing as my homepage, but on one computer I have a very annoying problem. I click on the settings to turn off 'Show news and interests' and 'Show trending on Bing', but the next time I come back to the homepage these settings have turned themselves back on. What do I have to do to retain these settings?

Asked by TV John 1 month ago

Last reply by Denys 1 month ago

  • Solved

Firefox Flatpak unable to load Google.com (infinite loading loop) on Pop!_OS

I am experiencing an issue where Google.com (other google domains work fine) will not load in Firefox, resulting in an infinite loading loop. Other browsers on the same s… (read more)

I am experiencing an issue where Google.com (other google domains work fine) will not load in Firefox, resulting in an infinite loading loop. Other browsers on the same system (Brave) work fine.

Here are the steps I have already tried:

Reinstalled Firefox completely

Removed Firefox via sudo apt remove --purge firefox -y

Cleared all user profiles and caches: ~/.mozilla/firefox, ~/.cache/mozilla, ~/.config/Mozilla

Reinstalled via Flatpak

Tested network connectivity outside Firefox

curl google.com works correctly

DNS resolution works via getent hosts google.com in the host system

Checked proxy settings

Ensured “No proxy” is selected in Firefox → did not resolve the issue

Tested in Safe Mode (disabling extensions)

Problem persists, so not caused by extensions

Tried disabling IPv6 inside Firefox

network.dns.disableIPv6 set to true → no effect

Cleared DNS cache inside Firefox

about:networking#dns → clicked “Clear DNS Cache” → no effect

Disabled DNS-over-HTTPS (Secure DNS)

about:preferences#privacy → “Use secure DNS” → disabled → no effect

Disabled HTTP/3 (QUIC)

network.http.http3.enabled set to false → no effect

Verified Flatpak network permissions

flatpak info --show-permissions org.mozilla.firefox shows network access allowed

Inside the Flatpak shell:

flatpak run --command=sh org.mozilla.firefox getent hosts google.com

→ returns only IPv6 address: 2800:3f0:4001:839::200e google.com

Asked by Star 1 month ago

Answered by jonzn4SUSE 1 month ago

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在firefox中只要按下了alt键,就会出现菜单栏,不想要出现菜单栏怎么办,我的截图快捷键alt+A很方便不想调整那个

在firefox中只要按下了alt键,就会出现菜单栏,不想要出现菜单栏怎么办,我的截图快捷键alt+A很方便不想调整那个,也不知道哪里可以调整快捷键

Asked by 2556506985 1 month ago

Last reply by Denys 1 month ago

  • Solved

Credit Card Payment Methods missing from settings

My credit card payment methods are missing from Firefox's settings. I tried enabling every relevant setting in about:config and still they won't appear. My current releva… (read more)

My credit card payment methods are missing from Firefox's settings. I tried enabling every relevant setting in about:config and still they won't appear. My current relevant settings are shown in the attached screenshot. any suggestions?

Asked by Eliav Solomon 1 month ago

Answered by DJ_SANYEE 2 weeks ago

  • Solved

All of a sudden I'm constantly getting pop up ads on my home page. How do I stop them? I keep clicking that the ads are inappropriate, or I've seen them numerous times, etc.

All of a sudden I keep getting pop up ads on my Home page, even though I click on that I'm not interested or they're inappropriate, etc. How do I stop these??

Asked by Twotutor 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

Thunderbird update to 145.0

Since update to version 145.0 I cannot send messages, when sending I get this message "Sending of the message failed. An error occurred while sending mail. The mail serve… (read more)

Since update to version 145.0 I cannot send messages, when sending I get this message "Sending of the message failed. An error occurred while sending mail. The mail server responded: <*******@shaw.ca> sender rejected AUP#POL. Please verify that your email address is correct in your account settings and try again". Nothing has changed with account settings. Same problem on another machine that updated to 145.0. Any ideas what is broken?

Asked by Dave Harris 1 month ago

Answered by Dave Harris 1 month ago

  • Solved

Lost my audio on Firefox

Lost my audio on Firefox. All movies and web site videos SILENT Strange exceptions: e.g., can't ear video on youtube.com; BUT, CAN hear it if web page has LINK to YouTu… (read more)

Lost my audio on Firefox. All movies and web site videos SILENT

Strange exceptions: e.g., can't ear video on youtube.com; BUT, CAN hear it if web page has LINK to YouTube!?!? SOME Twitter videous have audio; others are silent

How do I turn Firefox audio back ON?

Asked by YanksFan 1 month ago

Answered by YanksFan 1 month ago