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  • Solved

Cannot connect with CaptCHA

I am trying to connect with my utility provider online. When I try to log in, I give my name and password. It comes up with a CAPTCHA screen. I click on the items but … (read more)

I am trying to connect with my utility provider online. When I try to log in, I give my name and password. It comes up with a CAPTCHA screen. I click on the items but I just keep getting another screen. After a dozen screens it says CAPTCHA will time out in 2 minutes.

Does anyone have any ideas what could be blocking it?

Asked by MarshaInFlorida 5 months ago

Answered by MarshaInFlorida 5 months ago

  • Solved

raindrop.io Broken on Firefox 140

I am using the Raindrop (raindrop.io) bookmark manager. It has been working fine on Firefox for years. However, with my recent update to Firefox 140, it is broken. Specif… (read more)

I am using the Raindrop (raindrop.io) bookmark manager. It has been working fine on Firefox for years. However, with my recent update to Firefox 140, it is broken. Specifically, I can no longer use the highlighting function. It works fine on Chrome, but not on Firefox. I've seen several similar reports on Reddit's Firefox forum (r/firefox).

What to do? I don't want to have to switch to Chrome. Suggestions appreciated.

Asked by LN108 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved

Firefox Virus

I accidentally clicked on a site that was supposed to be a game review site that I found on a Bing search. Now I get pop up ads for fake virus programs whenever I run Fi… (read more)

I accidentally clicked on a site that was supposed to be a game review site that I found on a Bing search. Now I get pop up ads for fake virus programs whenever I run Firefox.

I ran a scan with Mallware Bytes and Microsoft Defender and both scans came up clean.

I am including a screenshot of the popups.

Any ideas?

Thanks

Asked by rinaldop75 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

  • Solved

Sound output problem

I am using FF desktop. All of a sudden, I get no sound through my laptop speakers when trying to watch videos (on YT and FB for example). I still get sound if I use exter… (read more)

I am using FF desktop. All of a sudden, I get no sound through my laptop speakers when trying to watch videos (on YT and FB for example). I still get sound if I use external speakers through the 3.5" jack. I still get sound through other browsers, no matter if it's through the laptop speakers or external ones. So, it is definitely an FF problem. Sound works fine on all other media files on the laptop. Refreshing FF didn't fix it. Nor did reinstalling or restarting the laptop. I tried changing the autoplay settings as suggested in the help article, but still no laptop audio via FF. How can I fix this? Thanks

Asked by Corvus Corax 5 months ago

Answered by Corvus Corax 4 months ago

  • Solved

Problems loading websites with latest version of Firefox

Is anyone else having problems with the latest version of Firefox not rendering Google Calender, Amazon.com and other websites? … (read more)

Is anyone else having problems with the latest version of Firefox not rendering Google Calender, Amazon.com and other websites?

Asked by mdelapa 5 months ago

Answered by jonzn4SUSE 5 months ago

  • Solved

Unable to make Purchases on Firefox

Hello. I frequently shop at particular store and have never had a problem. Now, it's off and on. One order will go through with the help of their customer service (doin… (read more)

Hello. I frequently shop at particular store and have never had a problem.

Now, it's off and on. One order will go through with the help of their customer service (doing a direct purchase). Then a few weeks later I don't have a problem and can order without assistance. Now, once again, I can't purchase anything. Once my credit card goes through my address disappears. Then I add my address again and then my credit card is deleted. When my address or my credit card is deleted the order has in bold red letters telling me to add it again. I've tried Chrome after Firefox had issues but it had an issue too.

Is there something I can disable while I shop? I'm not having any problems with any other sites. Thank you!

Asked by Janice Viescas 5 months ago

Answered by Denys 5 months ago

  • Solved

Where did the Home tab go on the taskbar ?

I upgraded with a new cpu and windows 11. When I open firefox, I noticed the "Home" tab missing from the upper lefthand tabbar next to the refresh. Is there a setting tha… (read more)

I upgraded with a new cpu and windows 11. When I open firefox, I noticed the "Home" tab missing from the upper lefthand tabbar next to the refresh. Is there a setting that I am missing or is it part of a update that eliminated that feature ?

Asked by turtlesoup560 4 months ago

Answered by TyDraniu 4 months ago

  • Solved

How do i get FF to open a bookmark in a new tab, without having to create a new tab first? Its an annoying extra step

When I click on a bookmark, FF opens it in the current tab, overwriting the site I had open. I have to add a tab, then click on the bookmark to have it in a new tab. This… (read more)

When I click on a bookmark, FF opens it in the current tab, overwriting the site I had open. I have to add a tab, then click on the bookmark to have it in a new tab. This is an annoying extra step. How to I change it? I already tried the open links in new tabs instead of windows. Makes no difference On or Off

Asked by Raye Elaine 5 months ago

Answered by Bradforth 5 months ago

  • Solved

ATT/Yahoo email

I cannot sign into my att/yahoo email while using Firefox. After calling AT&T they told me to use Microsoft Edge which I told them I would not! When trying to sign i… (read more)

I cannot sign into my att/yahoo email while using Firefox. After calling AT&T they told me to use Microsoft Edge which I told them I would not! When trying to sign in I receive the error message "It's not you, It's us" try again. It is my belief that att is trying to coerce me to change browsers so they can spy on me

Asked by rmuehling01 5 months ago

Answered by Denys 5 months ago

  • Solved

Profile Randomly Inaccessible

I opened up Firefox just now to find that my two profiles currently in use are completely inaccessible. I was faced with a "Create Profile" dialogue that launched me into… (read more)

I opened up Firefox just now to find that my two profiles currently in use are completely inaccessible. I was faced with a "Create Profile" dialogue that launched me into a brand new profile with none of my settings, keybinds, cookies, extensions, anything. Despite this, I know for a fact that my old profiles are *still* there. As you can see my profile folders are right there, with all their data intact as far as I can tell from inspecting their contents, yet they are not accessible from the about:profiles.

Please help me. What is happening with the profile manager? How do I access those old profiles?

Asked by robert_phan 5 months ago

Answered by robert_phan 5 months ago

  • Locked

Where can I find Firefox Relay Dashboard in settings on my computer.

I suspect Firefox Relay is not allowing me to sign into a site on the internet. Following instructions I put the Relay Dashboard in my Firefox Settings or so I thought. … (read more)

I suspect Firefox Relay is not allowing me to sign into a site on the internet. Following instructions I put the Relay Dashboard in my Firefox Settings or so I thought. How do I locate it?

Asked by SuMo Bot 5 months ago

Last reply by Paul 5 months ago

  • Solved

Possible infection on Firefox

Every time I access the web I get a report from Norton saying "Threat secured". It attaches every single website that I open. See attachment for some exmaples (only vari… (read more)

Every time I access the web I get a report from Norton saying "Threat secured". It attaches every single website that I open. See attachment for some exmaples (only variabole part of message shown apart from first one).This is occuring 50+ times a day but does not occur using Edge, so it appears to be related to Firefox. PLEASE help. Norton have not helped with this. Thank you- Colin O'Brien

Asked by colin_obrien 5 months ago

Answered by colin_obrien 5 months ago

  • Solved

Filtering unread messages

After converting from Outlook to Thunderbird, I can see there are 23 unread mails in my Inbox. My problem should have a very simple solution, but I cannot find any. How d… (read more)

After converting from Outlook to Thunderbird, I can see there are 23 unread mails in my Inbox. My problem should have a very simple solution, but I cannot find any. How do I filter my messages in the Inbox to show only those unread???

Bjorn B. Juvkam

Asked by bjorn27 5 months ago

Answered by david 5 months ago