Showing questions tagged:

Download failed. Please check your connection.

Hi, I keep getting this error when I try to download any extension. I also get an automatic download fail as soon as I try to download anything. I have tried several solu… (read more)

Hi, I keep getting this error when I try to download any extension. I also get an automatic download fail as soon as I try to download anything. I have tried several solutions such as changing privileges to reinstalling firefox entirely. I have checked other browsers on my computer and it is just firefox.

Solved Archived 1 289

Updating to 127 unable to restore current session windows

I upgraded from 126.0.1 to 127 today. Upon update, all my windows are gone. The only way I could access them is to revert to an older profile backup and reinstall 126.0.1… (read more)

I upgraded from 126.0.1 to 127 today. Upon update, all my windows are gone. The only way I could access them is to revert to an older profile backup and reinstall 126.0.1.

I tried exporting my session with Tab Session Manager in 126.0.1 and reopen them in 127, but that only restores the last tab of each window (oddly). The json clearly lists 3 windows each with multiple tabs. I tried copying the sessionstore-backups folder, but no dice.

Symptoms similar to : https://support.mozilla.org/en-US/questions/1446921

Solved Archived 1 288

I cannot get my Mac OS X Mail.app mailboxes imported by Thunderbird.

I run Mac OS X version 10.11.6, El Capitan. I have used Apple's Mail.app for many years. I'm trying to convert to Thunderbird, version 52.5.2. I have successfully created… (read more)

I run Mac OS X version 10.11.6, El Capitan. I have used Apple's Mail.app for many years. I'm trying to convert to Thunderbird, version 52.5.2. I have successfully created a TB account, but I have not been able to create usable copies of any of my Mail.app mailboxes in TB.

I have faithfully followed "Importing Apple Mail messages" in the page titled "Switching from Apple Mail to Thunderbird". That method thinks it works, but imports exactly 0 mailboxes.

I also went through all of "Install, Migrate and Update" multiple times, but nothing there helps.

Finally, I tried TB's Events and Tasks --> Import... path, but that processes only files of types .ics (for calendars) .csv "Outlook Comma Separated Values (*.csv)" (or .ics for calendars).

I did discover that Mail.app has an "Export Mailbox..." option, which will produce a mname.mbox directory for each exported mailbox. I've tried getting TB to use that as input by copying it to the Local Folders directory before starting TB. TB somewhat recognizes the .mbox folders that are there, but it doesn't show the mail to me when I select them.

So the question is: How DO I get my current mail copied to TB?

Solved Archived 10 288

Update to Thunderbird 115.3.3 duplicated folders

I recently updated Thunderbird to 115.3.3. When the update was complete it appears to have split my profile into two and created two of Inbox, Drafts, Sent, and Trash. … (read more)

I recently updated Thunderbird to 115.3.3. When the update was complete it appears to have split my profile into two and created two of Inbox, Drafts, Sent, and Trash. I use Earthlink which is the name of the POP3 account. Now there are Inbox, Drafts, Sent, and Trash for "Earthlink", and a set for "Local Folders". Junk and Archives are only associated with "Local Folders", and "Outbox" shows up under a "Local Folders" header along with all of the folders I used to organize received messages. When new messages are downloaded they appear in "Inbox / Local Folders". Nothing appears in any of the "Earthlink / ..." folders.

I don't recall exactly what it looked like before but there was only one set of the primary folders, and the local folders I created to organize my inbox. I have attached screenshots of the the folder navigation pane, as well as the odd organization of the "Account Settings" tab. I am admittedly not an expert. Any help is appreciated.

Solved Archived 2 288

Is it possible to import and view local (EML) messages without configuring a mail account?

I am exporting private messages from Lotus Notes (work account) to the EML format, and would like to view them in Thunderbird without associating them with an existing ac… (read more)

I am exporting private messages from Lotus Notes (work account) to the EML format, and would like to view them in Thunderbird without associating them with an existing account. After installation, Thunderbird does not show “Local folders” unless an account is specified.

Is it possible to use Thunderbird to import and view the EML files exported from Lotus Notes only locally, that is as a simple archive not associated with an existing account? I am surprised at not finding information on this after an extensive web search. The closest I found is an article explaining how to read local mail accounts on GNU/Linux:

http://askubuntu.com/questions/192572/how-do-i-read-local-email-in-thunderbird

Solved Archived 3 272

Possible to install TB on an external SSD?

Is it possible to install TB (or at least the profiles) onto an external SSD (i.e., not the C: drive)? If so, how? Note: this is not about migration/backup/recovery of pr… (read more)

Is it possible to install TB (or at least the profiles) onto an external SSD (i.e., not the C: drive)? If so, how?

Note: this is not about migration/backup/recovery of profiles.

Windows 11 is consuming nearly all of the C: drive. I badly need to get TB (and Firerfox) onto my E: drive. I further note that the installer gives no options whatsoever as to the destination drive.

I've read everything I could find here and all of that is about using an external drive as a backup. Most of the other help I've found on the web is clearly outdated.

Thanks. jt

Solved Archived 4 271

Setting up a GMail account on Thunderbird

Just starting out with Thunderbird - downloaded 60.5.0 onto Windows 7 Home Premium laptop. Trying to configure a new GMail account using the default setup. Information f… (read more)

Just starting out with Thunderbird - downloaded 60.5.0 onto Windows 7 Home Premium laptop. Trying to configure a new GMail account using the default setup. Information fills in, then attempts to check password. Message "configuration could not be verified" then appears. Account email address and password work OK on GMail web version. Not sure what to check next.

Solved Archived 6 261

download thunderbird supernova to android

I would like to not be a polygamist with my phone/computer. I would like to have Thunderbird Supernova only on my android BLU G91 phone and not K9mail also. I would lik… (read more)

I would like to not be a polygamist with my phone/computer. I would like to have Thunderbird Supernova only on my android BLU G91 phone and not K9mail also. I would like to start and stay with supernova. on my google store app, it refuses to allow me to see the thunderbird supernova app to install and only offers me k-9 mail. How do i avoid K-9Mail and later having to switch to Supernova, if i can start at the beginning with Supernova? Thank you.....b³

Solved Archived 1 261

failed to check for update

Recently Firefox always has the error "failed to check for update". I have tried restarting my pc and running as admin. I am on windows 10. I have been able to manually i… (read more)

Recently Firefox always has the error "failed to check for update". I have tried restarting my pc and running as admin. I am on windows 10.

I have been able to manually install the latest version by installing it over the top of my current install, how can I fix the error to be sure that my browser will auto update?

Thanks

Solved Archived 7 261

How can I transfer the contents of Local Folders in Thunderbird from one computer to another, if both computers are already running Thunderbird?

On my old (Win XP) computer I had saved hundreds of messages in Local Folders. I got a new Windows 8.1 computer a few months ago. I installed Thunderbird and have been us… (read more)

On my old (Win XP) computer I had saved hundreds of messages in Local Folders.

I got a new Windows 8.1 computer a few months ago. I installed Thunderbird and have been using it ever since. But I would like to copy the contents of the Local Folders from the old to the new computer.

Is there a way to transfer them on a memory stick and get them loaded into Thunderbird on the new computer?

Solved Archived 3 261

When trying to activate the message "disk is damaged" appears on Mac

after downloading thunderbird onto my mac pro os 10.13.6 unable to open thunderbird due to message "disk is damaged and should be ejected how do i get an undamaged disk. … (read more)

after downloading thunderbird onto my mac pro os 10.13.6 unable to open thunderbird due to message "disk is damaged and should be ejected how do i get an undamaged disk.

Solved Archived 3 252

Migrating local folders.

I am moving Thunderbird to a new PC, old was Win 10, new is Win 11. I installed Thunderbird on the new one, same version 115.10.2 though this is now 64 bit, old was 32 bi… (read more)

I am moving Thunderbird to a new PC, old was Win 10, new is Win 11. I installed Thunderbird on the new one, same version 115.10.2 though this is now 64 bit, old was 32 bit. I followed the instructions to move the profile by copying the Thunderbird folder onto aUSB stick then copying it to the new computer. The address book is there, but the local folders I had are not. Looking inFile explorer, I see that the Local Folders folder is there which contains all the folders I had, all populated, but there is also a Local Folders-1 there which does not, and this is the one Thunderbird is using. If I delete this folder, next time I start Thunderbird, it creates this folder again. I have obviously done something wrong, but cannot see what it is.

Solved Archived 4 243

Installing into Sonoma on new M3 mac

Do I install the 64bit option or 32bit ?? The installer gives me a choice. After installation on the new M3 mac, I will be migrating my Thunderbird profile from a 2021 i… (read more)

Do I install the 64bit option or 32bit ?? The installer gives me a choice.

After installation on the new M3 mac, I will be migrating my Thunderbird profile from a 2021 iMac that runs BigSur on Intel silicon.

I'm anticipating updating the iMac to Sonoma, but long experience has shown me that major s/w version upgrades are often very unfriendly to 3rd party s/w apps&data, so I wanted to get my tBird profile (all my mail history) working on the new Mac before doing the major upgrade on my iMac.

Solved Archived 3 243

cardbook addon to tb supernova and how do i now find my address books

I have downloaded the addon cardbook. Now, how do i find my old address books that existed prior to the addon? Please do not leave a single step out on how to migrate … (read more)

I have downloaded the addon cardbook. Now, how do i find my old address books that existed prior to the addon? Please do not leave a single step out on how to migrate back or forward or what ever i have to do to get my old tb moved to the new cardbook tb supernova. Thank you.

Solved Archived 6 235

moving Thunderbird data to a new computer didn't work - help, please!

I've - I hope! - followed all the Thunderbird Support instructions on moving a Profile from one computer to another with a different OS (save a copy of the profile file f… (read more)

I've - I hope! - followed all the Thunderbird Support instructions on moving a Profile from one computer to another with a different OS (save a copy of the profile file from the first computer, download and install TB on new computer, locate its "Profile" folder, and then either paste the contents of the former profile file into the new profile file [thus overwriting the latter]), then open TB . . . but it didn't work.

I then tried the same, but with a slightly different method: I copied the name of the new profile file, gave it to the old computer's profile file, then renamed the new profile file, and pasted the old profile file -- now with the proper new name -- into the new directory. . . that, too, didn't work.

I've spent a few hours trying to get this to work, and am nearing the point of giving up on TB as an email solution.

Any help would be very welcome!

Solved Archived 11 234

Best method to achive/backup IMAP email accounts before domain/hosting is cancelled?

Hi, I have six IMAP email accounts that will cease to exist in a few weeks when I don't renew the domain/hosting where they reside. Most of these accounts include invoi… (read more)

Hi,

I have six IMAP email accounts that will cease to exist in a few weeks when I don't renew the domain/hosting where they reside.

Most of these accounts include invoices for purchases, and serial numbers etc that I need to have access to after the accounts will die, so just being able to read them offline. Even down the track when I inevitably build a new PC, I'll still want to have access to theses messages offline.

What is best practice for archiving or backing up these so I can still read them in future? Is there a way to archive so that I can read them in other clients in future? or I can only archive in a way that will be Thunderbird only?

Also... how do I get Thunderbird to allow me to read the messages from these accounts, without checking for new messages on these accounts, which would give error popups every time?

I've never had to do this before, and when I've searched around the results seem super confusing.

Any help would be greatly appreciated.

In case its relevant, my current Thunderbird version is 115.12.1 and running latest update of Win 10.

Solved Archived 3 226

firefox browser help

Ive tried reinstalling firefox because i am not able to download anything with this browser. I thought freshly installing firefox would fix the issue and allow me to do… (read more)

Ive tried reinstalling firefox because i am not able to download anything with this browser. I thought freshly installing firefox would fix the issue and allow me to download but it didnt. I also am tried to download an addon/extension, and that automatically fails to download. How can i fix this?

Locked Archived 2 226