All Products Support Forum

Dear support team for Mozilla Thunderbird

Please tell me how I uninstall and download the application without destroying my all mails. I donated minimal amount to you despite the inconveniences.

Best regards

Naoko

Running Thunderbird 115.5.1 (64-bit). Need to move the local folder from the C drive to the D drive. Have copied the profile folder to the D: drive but when I changed the path on the local folder, tools/ account setting/local from C: to D:, Thunderbird is still looking for the local folder in C:. Is there another setting I need to change?

I just replaced my 5 year old Windows computer with a new Windows computer. When I loaded Thunderbird on my old computer I had issues receiving my e-mail. My e-mail provider tech support was able to get me set up so that my e-mails went to a G-mail account and were forwarded to the computer. I used this setup for approximately 5 years. During that time I created several folders in Thunderbird and they have several important emails stored there. I setup my new Windows PC this past week and downloaded Thunderbird. To my surprise, I was able to set the program up so that it works without having to go through G-Mail. My issue is that I want to copy the e-mail folders and my address book from the old computer and move them into Thunderbird in my new computer. I have looked at your support page and I am concerned that when I move files from the old to the new that I will lose some e-mails and the few folders that I have on the new CPU. I would appreciate your direction and instructions on what I need to do to accomplish this task. The old computer Thunderbird files were up to date. Updates were completed as they came out. The new Thunderbird appears very different than the edition that is on my old machine. Thank you for your assistance.

I have a new installation of Windows and want to get my old Profile attached to my new installation of Thunderbird. In the past, I have done it multiple times on various new computers but can't seem to get it working this time.

My old setup (and what I want on the new one, too) was:

  - I had multiple email accounts set up on Thunderbird within the same Profile
  - my Profile was stored on my D: Drive (to save space)

I have installed a fresh copy of Thunderbird onto D Drive. I have copied my old Profiles folder (from C:/Users...) to the new Thunderbird folder on my C drive

When I then open Thunderbird, it asks to set up a new email again and no sign of my old Profiles. I'm missing something and I'm pretty sure it has to do with my old Profile being on the D drive (and that's where I still want it)

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I'm trying to install Thunderbird to access Spectrum webmail with my computer running Windows 11. I have this on 3 other computers running Windows 10 with no problem. Things I've tried: Using both webmail.spectrum.net and mail.twc.com for both incoming and outgoing servers (both work on my other computers). Setting up for both IMAP and POP3.

Awhile back [the question was asked], however the 'solution' is not what we are after here.

Once upon a time, there was a table with the Firefox downloads. And in previous versions. That is what I am looking for. I do not care, repeat, do not care, about the form input selecting 'latest' platform, etc.

Assuming also there is a method of downloading offline installers using tools like wget.

Thank you...

Hello.

I have two profiles, for separating work and personal tabs/bookmarks/etc. I wanted to update Firefox from 95.0 to 95.0.1 but in both profiles I saw "Firefox is being updated by another instance" in the About Firefox dialog when both were running. So I closed one of them and the other offered me the usual button to update immediately. I did it, restarted that Firefox instance/profile, which restarted normally, but now the second one does not open. Instead, I get the error transcribed above in the subject (see attached screenshot).

So my question is: please, how do I regain access to my second profile without losing that profile's data?

After today's update to version 98 Firefox keeps saving files to the Downloads folder when I don't want it to, I just want to open them, but not keep them, with this new behaviour the Downloads folder keeps filing up with useless clutter.

For example, before the update, when I downloaded a .zip file, a pop-up would show up asking if I wanted to save the file or open it with an application. If I chose to save it it would be saved to the Downloads folder, and if I chose to open it nothing would be saved to the Downloads folder.

After the update, when I download a .zip file, Firefox always saves the file to the Downloads folder, even if I choose to open it.

Can you please tell me if there is a way to make Firefox behave like in the previous version?

Hello, since migrating from Chrome to Firefox, I have used the Import Wizard to successfully transfer over my bookmarks and history, but I just can't seem to get my logins/passwords over. The wizard finishes saying that it successfully imported saved logins and passwords, but nothing shows up in the password manager. I am running Windows 10 64bit and Firefox is up to date. Anybody have any suggestions?

Thanks

I am running El Capitan and need Firefox 78. I went to a site offering 78 as a download, and version 91.5 came down. Site offering 78esr, same thing. Went to https://ftp.mozilla.org/pub/firefox/releases/ and was unable to figure out how to download 78. Clicking on 78.0 just led to more links that got me nowhere. Is it possible to download version 78 from this or any site? Thank you. heaton5

My job requires me to download and open files in new tabs consistently. However, when I download these files, I don't want the download panel to obscure my vision. Can I disable it?

Hey all , i made backup via "export passwords" via password tab and i came back to my pc to and tried to import via csv file but when i pick my csv file nothing happens , any ideas ?

I'm making this thread since the previous one was closed and provided no real solution, yet the result shows on the very top of Google. So I like to provide helpful information to others in my answer below.

I've read all the articles here about importing my passwords and history, but the Import Wizard is ONLY giving me the option to import my bookmarks. Even if I can't get the browsing history I need to be able to migrate my (extensive) password list.

I've exported my Safari passwords as a .csv file, but there doesn't seem to be an option to import a .csv file.

The page here regarding it says the feature is 'disabled by default' but does not say it's unavailable and I can't find clear instructions for how to activate the feature so that I can import my passwords. Can anybody help?

Hi, I can't install Firefox and I don't know what's going on here.

Yesterday I installed the latest version of Firefox and it worked fine. Then, I turned off the laptop and the next day when I was going to use Firefox, it didn't load any pages. Edge was working fine, Chrome was working fine, but Firefox was not working. Trying to fix the problem, I decided to uninstall Firefox and installing it again. In order to clean even more the previous installation, I even manually deleted the C:\Program Files\Mozilla Firefox folder to remove all possible traces. I restarted the laptop and downloaded again the Firefox installer. I don't know how, but the installer detected that I had already installed Firefox before. I unchecked restart Firefox and hit the button to continue with the installation. After this, was impossible to install Firefox again. I got a message saying that the installation cannot continue because the VCRUNTIME140_1.dll was not found. The message said that this problem can be fixed by reinstalling the program, but that is not true, everytime I try to reinstall it, I get again the VCRUNTIME140_1.dll error.

After this, the installation stops and the Firefox icon appears on the desktop, but it doesn't install properly the software and when I open it, I cannot browse the Internet.

Do you know what's going on here and how to solve this?

Cheers