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Emails disappeared - folders empty

I am using Thunderbird 115.5.2 (64-bit) on an older iMac on OS 10.12. I have four email address accounts, all gmail, and using POP. I have stored emails I wanted to keep… (read more)

I am using Thunderbird 115.5.2 (64-bit) on an older iMac on OS 10.12. I have four email address accounts, all gmail, and using POP. I have stored emails I wanted to keep in sub folders in Local Folders. This has all worked well for years.

Yesterday I lost lost all content from some of the subfolders in Local Folders, while some retained some content and a few seem intact. I also lost most emails that had arrived in the inboxes in the last week. The folder pane still shows the accounts, with their own set of folders. As usual, the inbox folders are highlighted with the number of new emails downloaded from the Gmail server to each address, but I can not see them in the message pane, or find them anywhere else. I sent a test message from one of my addresses to another – It didn't show as sent in Thunderbird, but did go through the gmail server and the message count of downloaded messages on the recipient address went up by one, but I couldn't see the email. Then I tried clicking on the folder "properties" then 'Repair Folder' but nothing happened, although the information on that window showed the number of messages and MB that I would expect to be in that folder, rather than what was there, which presumably means they may still be in there somewhere? I would be very grateful for help – I'm not tech savvy and feeling completely lost.

Asked by 2Beeornot 2 months ago

Answered by Matt 2 months ago

  • Solved

can not add new verizon.net account to Thunderbird

When attempting to add a verizon.net email to thunderbird I ave filled out he boxes for name, email address, and password. The program auto fills settings. When I select … (read more)

When attempting to add a verizon.net email to thunderbird I ave filled out he boxes for name, email address, and password. The program auto fills settings. When I select "done" it opens a aol sign in window with my email address already filled in. when I select "next" ( to type my password), I get a message (in red) that says "please enable cookies in browser and sign in again". I then have to press my ecsape key to return to the account setup screen, That screen displays a message "unable to log in at server probably wrong configuration, username, or password" I have tried the setup with my regular password and a aol generated app password wit the same result, I also change my Firefox (my default browser) security settings to "custom" and enabled all cookies and got the same result. I am able to access my email account thru the AOL site and my iphone.

Asked by e.henning 2 months ago

Answered by e.henning 2 months ago

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Add a new folder

I'm using Thunderbird with my GMail account. I've added all the GMail folders and can access them without any problems. However, I'd like to add a new folder. Is it possi… (read more)

I'm using Thunderbird with my GMail account. I've added all the GMail folders and can access them without any problems. However, I'd like to add a new folder. Is it possible to do that in Thunderbird or do I have to log into my GMail and do it there? I'm using Thunderbird 145.0 on Windows 10 Pro 64 bit.

Asked by Jerry Mahun 2 months ago

Answered by Jerry Mahun 2 months ago

  • Solved

Unable to send or receive e-mails

The receiving and messaging has been intermittent over the last few days. The latest message came in at 07:45 this morning David Malin ([edited[ @davidmalin.com), phone … (read more)

The receiving and messaging has been intermittent over the last few days. The latest message came in at 07:45 this morning

David Malin ([edited[ @davidmalin.com), phone [edited from community support forum]

Asked by malin.david 2 months ago

Answered by Googlethunderbird. 2 months ago

  • Solved

Folders added (IMAP) and I can't get rid of them

Hi! I have recently installed Thunderbird (version 145.0 (64-bit) on my PC (I have Windows 10) and have configured my IMAP account without any real issues. Except from … (read more)

Hi!

I have recently installed Thunderbird (version 145.0 (64-bit) on my PC (I have Windows 10) and have configured my IMAP account without any real issues.

Except from one thing:

Among my email folders (rather much in the bottom of the folder structure) I see a bunch of "weak" folders (see attached image) – with the name in a greyish tone rather than the normal black. None of them contains any emails (in other words empty), but they seem to be copies of random existing folders as well as previously deleted folders. They all have the same prefix – ”INBOX”

When I right click on them I can delete them, but as soon as I restart Thunderbird (and/or the computer) they reappear.

I have already tried the following: 1. Going to Settings -->Account Settings --> Server settings and ticking the box Clean the Inbox at closing. That didn’t solve the problem either. 2. Right click on them and going to Properties and tried Repair folder. Nothing happens. (I might not have the right terms/vocabulation since I have the Swedish version of Thunderbird.)

My questions regarding this matter:

1. Why do these folders appear in the first place? 2. Is there a way to get rid of them?

Thanks in advance.

Asked by silver4 2 months ago

Answered by Matt 2 months ago

  • Solved

Folders in Thunderbird

I have read what is posted on adding a folder in Thunderbird. The problem I am experiencing is that when I select the main account and add a folder it keeps placing the … (read more)

I have read what is posted on adding a folder in Thunderbird.

The problem I am experiencing is that when I select the main account and add a folder it keeps placing the folder as a sub folder of the in box not a folder or sub-folder of itself.

I am perplexed.

Thank you for your help!

Asked by Richard Fiero 3 months ago

Answered by Wayne Mery 2 months ago

  • Solved

Thunderbird does not open my email correctly. I mainly get multiple blue line display instructions

Three days ago my email stopped displaying the contents normally. This is an example of what is displayed: View in Browser <https://m251k6d7.r.us-west-2.awstrack.me/… (read more)

Three days ago my email stopped displaying the contents normally. This is an example of what is displayed:

View in Browser <https://m251k6d7.r.us-west-2.awstrack.me/L0/https: %2F%2Fnotifications.spectrum.net%2Fv2%2F7653dbh8-914b-49e3- be46-3485432704ac-6fbcc229-1aff-472f-9d60-30d142f28bc0/1/0101019a92a6f846-7a7a6a44-ed3f-4919-9e07-7fb9f874272d-000000/FQOZxe1pRaghhBS9ePfM5pAm3RI=453> Spectrum Community Solutions

the instructions are in blue. Thanks for any help.

Asked by ndmjr 2 months ago

Answered by Lin 2 months ago

  • Solved

Why is ImapMail folder so large ?

Why is this folder SO LARGE !!! C:\Users\xxxx\AppData\Roaming\Thunderbird\Profiles\6v2ccsvd.default-release\ImapMail On my PC, it is over 3.5GB ! How can I … (read more)

Why is this folder SO LARGE !!! C:\Users\xxxx\AppData\Roaming\Thunderbird\Profiles\6v2ccsvd.default-release\ImapMail

On my PC, it is over 3.5GB !

How can I minimize it !

Asked by theoldwizard1 3 months ago

Answered by david 2 months ago

  • Solved

Migration to Thunderbird

Hi, I use Firefox and would like to migrate over from Gmail to Thunderbird. I'm getting fedd up with Google trying to overpower me with everything. Q1, if I download and… (read more)

Hi, I use Firefox and would like to migrate over from Gmail to Thunderbird. I'm getting fedd up with Google trying to overpower me with everything.

Q1, if I download and install T/Bird will it run my gmail and icloud emails

Q2, will I have to e mail everyone to say not to use Gmail, they must now address me at T/Bird?

Q3, How easy is it to empower T/Bird to control my 2 mail accounts?

Cheers,

Colin

Asked by Colin 2 months ago

Answered by Rick 2 months ago

  • Solved

Missing folders in Thunderbird Windows vs. Thunderbird Android

I am using Thunderbird across multiple devices. Generally this works well, but I recently created a new sub-folder in my Inbox whilst on my Thunderbird Android account (v… (read more)

I am using Thunderbird across multiple devices. Generally this works well, but I recently created a new sub-folder in my Inbox whilst on my Thunderbird Android account (v13.0) and moved a number of messages into it. That sub-folder is missing when I return home and open my desktop installation (140.5.0esr 64-bit). At home I am running Windows 11 Pro v25H2.

Is there something obvious I can do to bring this sub-folder and its contents into my desktop Thunderbird set-up?

I tried adding the sub-folder manually on my desktop Thunderbird installation but the folder would not appear.

Help appreciated.

Asked by Roger Byatt 2 months ago

Answered by Roger Byatt 2 months ago

  • Solved

Archive folder--can't delete

I have several accounts in Thunderbird. I have never (intentionally) used the archive option. Yet, one of my accounts now has an Archive folder that I cannot delete. N… (read more)

I have several accounts in Thunderbird. I have never (intentionally) used the archive option. Yet, one of my accounts now has an Archive folder that I cannot delete. No option exists when right clicking the folder and I cannot drag it to the trash. It has no emails in it, and never has. Its possible its been there a while and I just didn't notice, bu AFAIK its new.

I have gone to Account Settings Copies & Folders...and the "Keep Message Archives in:" is unchecked. Further, I checked all accounts to see if one of those might be 'checked'...just with a folder specified in a different (wrong) account. Not it.

I've restarted. I'm at a loss as to how to clean this up.

Any help would be appreciated.

Thunderbird 144.01...that I upgraded to 145.0 when checking the version to report here. No change.

Asked by thunderbirder 2 months ago

Answered by Matt 2 months ago

  • Solved

mettre un compte live.fr

Bonjour je n'arrive pas à creer un compte live.fr j'ai le message suivant Could not get OAuth2 details For hostname=smtp=mail.outlouk.com Comment faire Merci pour votre… (read more)

Bonjour je n'arrive pas à creer un compte live.fr j'ai le message suivant

Could not get OAuth2 details For hostname=smtp=mail.outlouk.com

Comment faire Merci pour votre aide

Hello, I am unable to create a live.fr account. I get the following message:

Could not get OAuth2 details For hostname=smtp=mail.outlook.com

What should I do? Thank you for your help

Asked by Paul Ray 3 months ago

Answered by Paul Ray 3 months ago

  • Solved

issue adding existing Zoho email account to Thunderbird

I have successfully added numerous Zoho email addresses for our business into Thunderbird so I can easily toggle back and forth between inboxes, etc., but I have one Zoho… (read more)

I have successfully added numerous Zoho email addresses for our business into Thunderbird so I can easily toggle back and forth between inboxes, etc., but I have one Zoho email address that I just can't get to add. I created a new App-Specific Password for it in Zoho in case that was the problem, but the new one isn't solving the issue, either. I've attached an image of the screen and the message I'm getting- please let me know where else I can check for whatever might be preventing this add.

Asked by Jade & Pearl 3 months ago

Answered by sfhowes 3 months ago

  • Solved
  • Locked

Repeated "Mozilla Thunderbird Email wants to access your Google Account"

I changed my gmail account password, and Mozilla Thunderbird is losing its mind. I did the Oauth, logged in, but Thunderbird keeps popping up "Mozilla Thunderbird Email w… (read more)

I changed my gmail account password, and Mozilla Thunderbird is losing its mind. I did the Oauth, logged in, but Thunderbird keeps popping up "Mozilla Thunderbird Email wants to access your Google Account" over and over again, even though I keep clicking on "Allow"!

Asked by OldCoder 4 months ago

Answered by OldCoder 4 months ago

  • Solved

Unable to send or receive email from my Thunderbird program

I have contacted support earlier and received a reply through Spectrum webmail giving me a ticket ID 344188 and this is the first that I have had time to resume working o… (read more)

I have contacted support earlier and received a reply through Spectrum webmail giving me a ticket ID 344188 and this is the first that I have had time to resume working on the problem. My email address with Thunderbird is [edited from public] @columbus.rr.com. Besides the Spectrum webmail I also have access to Gmail with the address: [edited from public] @gmail.com Other contact means are: phone [edited phone# from public] and postal mail: [edited mailing address from public community support forum]

My Thunderbird program stopped sending on about 11/3 and the last incoming mail was on 11/5/25. The folders to save emails have also gotten rearranged and some missing. I hope you can help me with Thunderbird, which I have used for many years and have donated to it an Mozella regularly for the past few years. Respectfully, Richard E. Hartle

Asked by rhartle 3 months ago

Answered by Toad-Hall 3 months ago