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  • Solved

Account no longer shows up in folder pane

Running Thunderbird 140.6.0esr in Windows 11. This afternoon I found that one of my three accounts no longer shows up in the folder pane, though it still appears normall… (read more)

Running Thunderbird 140.6.0esr in Windows 11. This afternoon I found that one of my three accounts no longer shows up in the folder pane, though it still appears normally in the account settings tab. I can still send mail from it, but can't receive any. The other two accounts appear in the folder pane as usual and can send and receive normally.

Any help getting the account back into the folder pane would be appreciated. -- tralfaz

Asked by tralfaz 4 days ago

Answered by david 3 days ago

  • Solved

Unable to set up yahoo account on new computer

Have been trying to set up some pop3 yahoo mail accounts on a new computer. I have used automatic configuration. I have used manual configuration using the data from my o… (read more)

Have been trying to set up some pop3 yahoo mail accounts on a new computer. I have used automatic configuration. I have used manual configuration using the data from my old computer. I have checked the configuration settings on both Yahoo and Thunderbird sites. In all instances Thunderbird verifies the account is valid, but the next window asks for my yahoo username and password. I cannot get passed this stage. I have tried entering my yahoo password and I have also tried the app generated password from Yahoo, all I get is a Yahoo "something went wrong" message. Interestingly I did manage to get one of the accounts to work yesterday, but I must have tried no end of different permutations and I have no idea which one eventually worked.

Asked by philipa_griff 1 month ago

Answered by philipa_griff 1 month ago

  • Locked

email received from Mozilla that I don't understand

I received this email after I tried to sign in to my Mozilla account. This is the relevant info from the email: Your {$providerName} account has been linked to your Moz… (read more)

I received this email after I tried to sign in to my Mozilla account. This is the relevant info from the email:

Your {$providerName} account has been linked to your Mozilla account Mobile Safari on iOS 18.7

I don't know what I did to cause this email to be sent. I wasn't trying to link any other account to my mozilla account.

Asked by Diane Hawkins 1 week ago

Last reply by Denys 1 week ago

  • Solved

Account Hub prompts for password for passwordless Microsoft account

Account Settings > New Account > Enter passwordless Microsoft account credentials After this, Thunderbird now prompts me to enter a Password and "Your login", what… (read more)

Account Settings > New Account > Enter passwordless Microsoft account credentials

After this, Thunderbird now prompts me to enter a Password and "Your login", whatever that means. My account does not have a password, but the field is mandatory. What am I supposed to do here, exactly?

Asked by Ero 1 week ago

Answered by christ1 1 week ago

  • Solved

Deleting a email account

Hi, I have googled this and been into the Thunderbird Help section and cannot find an answer. I am having trouble with one of my email accounts, I want to delete it and i… (read more)

Hi, I have googled this and been into the Thunderbird Help section and cannot find an answer. I am having trouble with one of my email accounts, I want to delete it and it and reinstall it. I get to the point in the process where it says to click on Remove Or Remove account but there is no tab or button that is visible to do this. Help here would be greatly appreciated. Regards Mark

Asked by mwfoley66 5 months ago

Answered by Rick 5 months ago

  • Solved

email transfer

I have used Thunderbird for many years with my plusnet email address john@jonela.plus.com. Plusnet no longer manage emails and have migrated to Greenby. Could I transfe… (read more)

I have used Thunderbird for many years with my plusnet email address john@jonela.plus.com. Plusnet no longer manage emails and have migrated to Greenby. Could I transfer my email address to Thunderbird as I do not wish to use Greenby.

Asked by john1188 2 weeks ago

Answered by Lin 2 weeks ago

  • Solved

Can existing accounts be renamed?

Is it possible to change the account name in "Account Settings" without any issues and will this make the mail folders accounts panel on left of the screen show the newly… (read more)

Is it possible to change the account name in "Account Settings" without any issues and will this make the mail folders accounts panel on left of the screen show the newly entered name for folders and sub-folders under sent, archive, etc?

The reason I ask is because I think it is ok to initially name the account as whatever I want, as I think the account name is for my own use only, but I'm not sure if changing an existing account name may cause issues or if TB uses the account name for anything.

Asked by VeeBee 2 weeks ago

Answered by Wayne Mery 2 weeks ago

  • Solved

why are account numbers not sequential?

I have 4 IMAP accounts and 1 local account. I would expect them to be shown as account 1,2,3,4,5, but Thunderbird's troubleshooting info shows them as 1,2,5,7,8. Please … (read more)

I have 4 IMAP accounts and 1 local account. I would expect them to be shown as account 1,2,3,4,5, but Thunderbird's troubleshooting info shows them as 1,2,5,7,8. Please see attached picture.

Any idea why? Has something gone wrong? They all seem to be working ok.

Asked by VeeBee 3 weeks ago

Answered by david 3 weeks ago

  • Solved

Configuration

When I open my Thunderbird I obtain information: "free link provider, Account is not properly configured".. The problem is I am not able to find a mistake, I have not cha… (read more)

When I open my Thunderbird I obtain information: "free link provider, Account is not properly configured".. The problem is I am not able to find a mistake, I have not changed anything in my configuration in recent months. What to do?

Asked by witoldrem 3 weeks ago

Answered by christ1 3 weeks ago

  • Solved

Can't add my outlook account anymore

Can't access or re-add my existing outlook account to thunderbird 147.0. Tried using my password, an app password. Nothing. Keep seeing the same error over and over again… (read more)

Can't access or re-add my existing outlook account to thunderbird 147.0. Tried using my password, an app password. Nothing. Keep seeing the same error over and over again.

Asked by gary.aleixo 3 weeks ago

Answered by Wayne Mery 3 weeks ago

  • Solved

Account Order

I am using version 146.0.1. When I try to change accounts order from "Account Settings" by dragging and dropping the account and restart TB then it is returning to previo… (read more)

I am using version 146.0.1. When I try to change accounts order from "Account Settings" by dragging and dropping the account and restart TB then it is returning to previous order. So I am not able to change the accounts order. Thank you. Ulvi

Asked by Ulvi Temel 1 month ago

Answered by Mapenzi 1 month ago

  • Solved

Confirm Account? Questionable Emals

I have a new Mozilla (FireFox) account and keep getting emails that say I need to confirm it. They include a button to do so but I'm not clicking it unless I get better i… (read more)

I have a new Mozilla (FireFox) account and keep getting emails that say I need to confirm it. They include a button to do so but I'm not clicking it unless I get better information from you. Please help. The email swears my account will be deleted if I don't confirm it. What do I do?

Asked by Paul S 1 month ago

Answered by James 1 month ago

  • Solved

Unable to add AOL account to Thunderbird

After many years of using Thunderbird with an AOL account I changed my password in AOL to increase the security. So I had to install the AOL account again in Thunderbird.… (read more)

After many years of using Thunderbird with an AOL account I changed my password in AOL to increase the security. So I had to install the AOL account again in Thunderbird. I created an app password in AOL and put it in Thunderbird. Everythin fine so far. AOL login window opens automatically. But after login to AOL the message "somthing went wrong" and "try on anther device" pops up. I tried it on several PC's - no way. Other mail clients like Mailspring oder Mailbird did work with the AOL account. What is the problem?

Asked by ReachTheStar 3 months ago

Answered by ReachTheStar 1 month ago

  • Solved

I have 2 hotmail accounts that Thunderbird can access but my wife's one has not since set up

I have 2 hotmail accounts that Thunderbird can access but my wife's one has not since set up. I have had to set up new email account for my wife because her one she has … (read more)

I have 2 hotmail accounts that Thunderbird can access but my wife's one has not since set up.

I have had to set up new email account for my wife because her one she has used for 10 years will end after 6th January 2026 because email service provider is ceasing email business. I have an hotmail address that has worked seamlessly with Thunderbird for 10 years. If it is tried in Thunderbird to access the new account to check for new mail it either states not authorised or not connected. I have tried adjusting settings to be same as mine but not succeed in solving. I am at a loss. Maybe it was easier set up accounts 10 years ago?

Asked by ernest9 1 month ago

Answered by Matt 1 month ago