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  • Solved

recovery key

I used my recovery key to get into my Mozilla account. A followup email arrived telling me that a new recovery key had been created. But the new key wasn't included in th… (read more)

I used my recovery key to get into my Mozilla account. A followup email arrived telling me that a new recovery key had been created. But the new key wasn't included in the email. How can I get another recovery key? It's a useful tool. Thanks Wayne Nelson

Asked by waynenelson327 3 weeks ago

Answered by Sebastian Becker 3 weeks ago

  • Solved

How do I stop notifications FROM firefox?

Things like, "set firefox as your default browser" and "open firefox when you start your computer?". I don't want pop-ups from ANYBODY, but especially not from the brow… (read more)

Things like, "set firefox as your default browser" and "open firefox when you start your computer?".

I don't want pop-ups from ANYBODY, but especially not from the browser. It defeats the whole purpose of blocking pop-ups if the browser itself is interrupting me with garbage I dont need.

How do I turn these off? There don't appear to be any settings, and every google search brings up disabling pop-ups for every other site.

Asked by atgilman86 3 weeks ago

Answered by atgilman86 3 weeks ago

  • Locked

why is there no way to contact support?

Why do I need to post my question on a forum and wait for some random internet user to answer. Why can I not ask a question of the company when their product is not funct… (read more)

Why do I need to post my question on a forum and wait for some random internet user to answer. Why can I not ask a question of the company when their product is not functioning properly? This is really really disappointing.

Asked by atgilman86 3 weeks ago

Last reply by Paul 3 weeks ago

  • Solved

Firefox Android: Copy URL

hi. how can i copy or cut the URL from the address bar?? There is no pop-up, drop down ? All other browsers can do this. and also the whole text in the bar seems no… (read more)

hi. how can i copy or cut the URL from the address bar?? There is no pop-up, drop down ? All other browsers can do this.

and also the whole text in the bar seems not to be selected.

Asked by Clemens Ratte-Polle 4 weeks ago

Answered by jscher2000 - Support Volunteer 4 weeks ago

  • Solved

site bloqué auquel je vais assez souvent

Bonjour en voulant aller sur un site connu et auxquels je vais j'ai eut ce message je n'ai rien modifié sur mon ordi d’où cela viens t-il et surtout comment y remédier. … (read more)

Bonjour en voulant aller sur un site connu et auxquels je vais j'ai eut ce message je n'ai rien modifié sur mon ordi d’où cela viens t-il et surtout comment y remédier. Merci "Pourquoi ce blocage ? Quelque chose dans le comportement du navigateur nous a intrigué.

Diverses possibilités:

   vous surfez et cliquez à une vitesse surhumaine
   quelque chose bloque le fonctionnement de javascript sur votre ordinateur
   un robot est sur le même réseau  que vous

Des difficultés pour accéder au site ?"

Asked by rosegalvano58 4 weeks ago

Answered by rosegalvano58 3 weeks ago

  • Solved

Fonts too small on sidebar & in drop downs

DAM SERVER ERROR! Every thing I wrote here is now GONE! Is it possible to make sidebar & drop down list LETTERS LARGER? The're tiny, too small to see without he mag… (read more)

DAM SERVER ERROR! Every thing I wrote here is now GONE! Is it possible to make sidebar & drop down list LETTERS LARGER? The're tiny, too small to see without he magnifyer. Shrinking the page has no effect on the sidebar or the drop downs which stay tiny I cannot see tiny letters, I have to use the magnifier to see them & that is very awkward.

Asked by sheila 3 weeks ago

Answered by Paul 3 weeks ago

  • Solved

I logged into Firefox, I lost all my bookmarks, passwords, and browsing history.

So I had logged into this Firefox account, but while I was, I forgot my password. I needed to enter the correct code from the email, but I lost the recovery key; I needed… (read more)

So I had logged into this Firefox account, but while I was, I forgot my password. I needed to enter the correct code from the email, but I lost the recovery key; I needed to enter in the 2FA code from my phone, then I could now change the password. When I logged in, boom, bookmarks gone. Passwords gone, and browsing history gone. I was waiting for it all to sync, but it had probably synced the deletion of everything possibly. I have no idea what happened, but I do not believe my account was compromised, because I did not get any emails about any new logins. If it is encrypted, how can I decrypt it so I can get my stuff back? Thanks.

Asked by catalysterkim 3 weeks ago

Answered by Paul 3 weeks ago

  • Solved

PERPLEXITY IS A MISTAKE

https://techcrunch.com/2025/10/14/mozillas-firefox-adds-perplexitys-ai-answer-engine-as-a-new-search-option/ I have zero interest in this nonsense malware being added, e… (read more)

https://techcrunch.com/2025/10/14/mozillas-firefox-adds-perplexitys-ai-answer-engine-as-a-new-search-option/

I have zero interest in this nonsense malware being added, especially with their terrible reputation for security

Asked by George 3 weeks ago

Answered by Paul 3 weeks ago

  • Solved

No more tabgroups

I am using tab groups and suddenly they all disappeared. There is no hint or trace of this function, not even in the tab pulldown menue. I checked the internet, I restart… (read more)

I am using tab groups and suddenly they all disappeared. There is no hint or trace of this function, not even in the tab pulldown menue. I checked the internet, I restartet Firefox several times, I restarted my notebook (Windows 11), I checked about:config (tab groups are enabled). I even reinstalled firefox - it seems like tab groups never have existed. What might have happend - and how could I get that feature back?

Thank you in advance Wolf

Asked by mail2472 3 weeks ago

Answered by mail2472 3 weeks ago

  • Solved

Sprache

Nach dem Update vom Oktober kann Firefox nicht mehr auf Deutsch angezeigt werden. Die Umstellung auf Deutsch in den Einstellungen haben keine Wirkung. Was ist zu tun? … (read more)

Nach dem Update vom Oktober kann Firefox nicht mehr auf Deutsch angezeigt werden. Die Umstellung auf Deutsch in den Einstellungen haben keine Wirkung. Was ist zu tun?

Asked by rene.ackermann 3 weeks ago

Answered by Kiki 3 weeks ago

  • Solved

Updated Firefox, add-ons lost

Hello, Today I updated to Firefox 143.0.3. When done (most of?) my add-ons were gone, in particular all my add blockers, facebook container, etc. Also, my search engin… (read more)

Hello,

Today I updated to Firefox 143.0.3. When done (most of?) my add-ons were gone, in particular all my add blockers, facebook container, etc. Also, my search engine defaulted to Google (yikes!)from Duck Duck etc. I am very specific about trying to block all ads, trackers, etc and avoiding all Google products. Other things stayed the same like cookies preferences.

Is this done by design? Is there a file somewhere that still has all my add-on info, that I can restore.

I really would give up on browsing if I am forced to see ads all the time.

Thank you! Petrus Martens

Asked by pmartens 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

Unload Tab function not appearing in dropdwon menu

My Firefox browser just updated to version 143.0.1. When the browser reopened, there was an instructional page that opened in a new tab describing the Unload Tab function… (read more)

My Firefox browser just updated to version 143.0.1. When the browser reopened, there was an instructional page that opened in a new tab describing the Unload Tab function. I followed the instructions, right-clicked on the tab, the drop down menu appeared, but there wasn't an Unload Tab option. However, there was a Reload Tab option shown.

How do I resolve this? I'm using a macOS 15.6.1.

Asked by motoman24 1 month ago

Answered by Paul 1 month ago